I have been a customer of Maid Solution since July 2017 (over 8 years) and they always do a great…read morejob. I just moved out of their service area, and I hope that I can find a new service that is as good. In the 8+ years, I never had to contact the office about any service problems. Even with inevitable staff changes, my bi-weekly services have been consistently excellent. Like anything you buy (car insurance, housekeeping, groceries), even when you are very happy with the service you are receiving, you should check prices with other companies to prove to yourself that you are getting a great value. Well, when I checked with 3 different cleaning services (including one just 3/4 of a mile from my home) in early 2025, they were all much more expensive. Bottom line, Maid Solutions does great work at a great value. I'm going to miss them at my new home.

Maid Solution is amazing-their teams are professional, efficient, and our place is always…read moresparkling! Best cleaning service by far in the area.

We recently had water damage in our home when the washing machine decided to overflow and put a…read moresignificant amount of water on the laundry room and kitchen floors.  The water ran through into the basement damaging the ceiling and walls in our finished basement, as well as the carpeting on the floor.  We immediately called ServPro, who quickly came to our rescue, helping us move things out of the way to minimize damage and to begin the initial clean-up of the water. This was followed by one of their expert teams coming in and cleaning up the mess, removing the ruined kitchen and laundry room floors, as well as part of the basement ceiling and walls, and drying the entire place out. We could not have been more pleased with the workmanship and the professionalism of the team.  They were courteous and thoughtful and worked quickly, safely and took great care with our belongings.  They really appreciated what we were going through and were incredibly helpful throughout the process.  The office personnel, especially Tia, were so incredibly helpful as well, working to get estimates and paperwork together and even contacting our insurance company for us to make sure everything was taken care of. We are so grateful ServPro was there, we have no idea how we would have gotten through this without them.  Not only would I recommend them to others, I do routinely, as they are simply fantastic.

First and foremost, the water restoration was AMAZING. The team was great. Same team showed up…read moreeach time and explained everything they were going to do. They were extremely courteous to my wife, my kids and me. Great guys. Would use that team any day for water restoration. That interaction was the shortest part of the job, hence the low rating. The restoration and office experience is an entire different story... Before I go into the bad, I will say everyone who entered my home was kind and respectful. Now the not so good: -Promises go unfulfilled. -told that we would finish in a week. It took almost 3 weeks -a team was supposed to show up on a daily basis by 8:30am. They showed up around 9:30/10:00am. Sometimes a few people, other times 1 person. One of the workers said he was taking vacation soon and the manager told us that person had to leave on a family emergency out of country. In my experience, emergencies are usually a "get up and go" type of instance vs something planned. -work was left unfinished and when I called the office they said "the walkthrough was completed" -We also took a railing down after a portion of the wall was painted (they still had to put on more coats of paint). They chose not to paint the area where the railing meets the wall. They said "oh, I thought you were putting this back up." We were told they would return to fix. Got a call that day asking to have it moved back until the following Tuesday... never showed, never called, nothing. I guess it was my fault since I went ahead and paid before it was fixed. - Attention to detail -many things were considered "done" and we had to point out holes that were not filled before painting, quarter round molding not nearly flush, holes in grout, etc. This would not have been fixed unless we pointed it out. For painting, these guys don't even tape. sloppy job on a number of corners. -Payment/Office interaction. - gave an upfront payment with a credit card. No issues, no fees - the day the job was finished, we were told if we wanted to pay with credit card again, we would have a 3.5% fee. No notification of this until the day of. Nothing written on payment terms in the contract, just a "by the way, this is happening now".. also, if they had finished on time, this would not have been a problem because this new policy was implemented after the fact. Talked to Steven about it who was very unprofessional. I told him about the delay being the issue and if they had finished on time, I would have still been able to pay. He even tried to blame me fore the delay. "Oh, you requested more work" (the promise of when they would finish occurred after the work was requested). Then he said they were waiting on the insurance adjuster to approve the additional work. Funny, the insurance adjuster called me asking where the update was from ServPro as she wanted to make sure this was taken care of quickly (I used servpro because they are a preferred vendor of the insurance I use so communication would be direct. He also said "we were waiting on your sliding glass to be delivered" (something they forgot to remove on their template contract from another customer...we had no sliding glass being done). Garrison at least had apathy, was apologetic and said they are working on how to inform people properly. Might not seem like a big deal but I don't like providing my bank account number. It's much more of a pain to fix than a credit card if it is used inappropriately. I told them I would take my time paying and Steven gave me more grief. I said how do they expect me to pay with a check if the insurance company has not even paid me. Turns out they didn't even tell the insurance company they had finished so the funds could be released! Just adding in, seems like I got a response sayiNg I should call about questions I have. I actually voiced all that was wrong. Kind of funny I keep finding more that is wrong. For instance, in the middle of a kitchen tile there is a piece of plastic or glue sticking out of the grout and spots that weren't even painted. Kind of funny that a walk through the house with my pregnant wife who just wanted the job done is a "final sign off" that the work is completed.

I was totally pleased with Genesis! Efficient, thorough, thoughtful. They helped me clean my…read moregarage last year after the summer heat created mold and mildew, they worked on my back yard porch and outside my house a few months ago and even helped me move things out of storage.

Great service and price. This husband and wife team are friendly and thorough. I called and they…read morewere able to come out the very next day for a whole house deep clean. I highly recommend.

Possibly the best experience I've ever had with a cleaning company. I've tried a fairly good number…read moreof companies to clean my home - most were fine but nothing that stood out, a few that damaged or broke things in my home (one banged a small hole in the wall with something and didn't tell me, another poured soapy water onto my gas cooktop to clean it and it exploded then they refused to fix it) so I know how hard it is to find a service that you trust and that goes above and beyond. The customer service when communicating with the owner was exemplary- the response time was quick and the questions were answered. The cleaning itself was exceptional. The time and attention to detail were impressive. My parents were visiting at the time of the cleaning, my mother asked if they could come to Richmond because she had never seen a crew do such a great job. You know when it impresses your Mom you've got a winner! I would definitely recommend, and I am looking forward to using them again in the future.

TLDR: Based on the dishonesty of the business manager, WellNest gets one star. WellNest's business…read morepractices in how a client is charged seems unfair I was getting my house ready for sale and was told WellNest would do a great job. A crew of two arrived at the appointed time. When my husband made the appointment, he specified a 'move out' cleaning, and I personally stressed to the crew the windows, baseboards needed extra attention. I took for granted that when they arrived, they would know what they were supposed to clean, but in actuality, they diid not. It seemed they did a cursory wipe down of surfaces, most cabinets, and then mopped the bedroom and living room floors. The blinds were cleaned, but not all the windows. We still found dirty/dusty areas in the bathrooms and closets, and certaIn cabinet doors weren't even touched. They also didn't touch the kitchen floor, the stove, or the fridge. My husband reached out to the owner, Phil H via email, regarding the lack of attention to detail. Phil thanked my husband for emailing and not leaving a bad review, and assured my husband the work done by the team would be of no charge to us. BUT, we were still charged $351 - without any warning or further discussion with Phil. Another email was sent to Phil inquiring about this charge. Phil stated that the charge is just based on hours worked and the charge would have been higher had the crew stayed longer and been more attentive to the cleaning. Since the team was not attentive, we will be given a $25 credit. **If anyone requires the emails for proof, I'll gladly post them on Yelp.

I used Haydee cleaning for 1 year+ and was happy with the quality and speed overall (I now live in…read morea different state but otherwise would continue hiring them for cleaning). Occasionally, they would come a bit later than scheduled but most often than not they were earlier that what we scheduled for. When they missed a spot once, I told Haydee and she sent ladies over to do extra cleaning. So other than occasional mis-scheduling and some minor missed spots, I would recommend this team based on quality/cost they provide.

They came right on time for my first cleaning and 5 women made my house shine better than I ever…read morecould--under furniture, picked up rugs, even the dog's bowls shine!! So friendly and efficient, I look forward to their return.

We needed a quick move out clean in our rented unit after our tenant moved out in order for the…read morehome to be suitable for another renter. Sarah, the owner, was timely, responsive, and went above and beyond to get a team over to the home quickly. She was very thorough in discussing how to prepare for the cleaning team, what they would do step-by-step, and even texted questions concerning our preferences, with pictures during the whole time the team was in the home cleaning. We were so impressed, we scheduled them for a long overdue cleaning of our primary home. Thank you Sarah and team!

I spoke to the owner in detail about the amount I wanted to spend ($300). we went over how many…read moreworkers would show and we agreed to maids. we agreed on the time they would be in my home 1hr &45 mins to 2hrs. They were there for almost 3hrs. they were 10 minutes late. One lady stayed in the bathroom for a hour and half cleaning the same place in the sink. One lady vac floors that were already done. This is what I saw as I was moving my Belongings. I had to ask the lady when they would be finished at the 2:30hr mark and they still asked for 15 more mins. They cleaned the home but "sat on the clock" to make the ticket price higher. They definitely took advantage of me not paying attention to their start time and progress. 390 is the new price don't like it but paid It. She sent the invoice Friday with a 5 day notice to pay. It's Monday and she is performing collection attempt. The owner, Sarah is calling me from blocked numbers and leave messages on my professional LinkedIn for collections. The Worst Experience ever! Don't trust her at any level!

Amazing! Two Maids and a Mop exceeded my expectations. Scheduling was a breeze, and the overall…read morecost seemed reasonable. The two ladies arrived a few minutes early and got right to work. We requested the premium service, and they did not disappoint. The house was thoroughly cleaned in 90 minutes. They cleaned spots that other services routinely miss. As a result of the amazing service, we happily signed up for biweekly cleanings.

The Most Wonderful company to do business with. Just hired them to do weekly cleanings for me and…read moreit's the Best decision I've ever made. From scheduling, maids arrival, and them making sure you are 100% happy,Customer Service is their priority. Everyone from front office to the maids themselves, they Want you happy!The maids are prompt, detail oriented, respectful , very careful, courteous & trustworthy.I Highly Recommend them . 5 Star service Every time!

A quality experience in every way! Max communicates clearly, remembers details, and responds to…read moredynamic schedule requirments. The painters who transformed my apartment were professional, demonstrated best practices, tended to details, and cleaned the space when they were finished. I couldn't be more happy with the results.