When it comes to customers you never know who's who... a lot of the wealthy are now driving a Prius and wearing flip flops with cargo shorts - hipsters are probably low income poseurs (or not) - and the average Joe in jeans may be stretching his budget, just got a fat raise, or sitting on an inheritance... you can't tell anymore. My suggestion would be treat each customer with, at the minimum, a little respect and thankfulness that they came into your establishment.
My wife and I are finishing up a complete remodel (to the studs) of a second home in Occidental (and are buying another property there as well). We need to furnish the entire house from scratch and are looking for higher-end or unique furniture. When we walked into Saint Dizier on 3/31/16 (my wife was in her business clothes and I was in jeans and a collared shirt) we were not greeted by the two women working, in fact we were completely ignored, then one of them walked past us brusquely with a broom and said "I hate when it rains and all the peddles from the trees get tracked into the store". Uh, then don't open the store when it rains and stay home.
We were specifically looking at a suede / leather couch and I actually had a couple of questions (including the availability of complementing pieces) but these two women could not have cared less. I don't have time or patience for bad service and as we walked out of the store there was not even a "thank you, come again or a goodbye". I am going to drop $4-5K on a couch (not including the rest of living room) and outfit 3 bedrooms, a kitchen, dining room, and a couple of bathrooms. I guess they don't need the business, which is good because they won't be getting mine.
Aloof and pretentious service went out of style decades ago... SDH bills itself as a showroom with design "experts" whose purpose is to collaborate with clients - unfortunately they are caught up in their own hype and self-importance... and subsequently just had a big project walk out the door. read more