I can't say enough great things about Parker at Seattle Boat! He stayed in touch with me for over…read moretwo years--never pushy, always patient--and when the time was right, he helped me find the perfect Cobalt. Not only did he answer every one of my (many!) questions along the way, but he also personally arranged delivery from Seattle to Lake Chelan, directly to my boat slip, making the entire experience seamless and stress-free. Parker truly went above and beyond, and I'm so grateful for his professionalism, dedication, and genuine care throughout the process. If you're looking for someone who really puts the customer first, Parker is your guy!

I would be cautious when dealing with this company for a few reasons. We were looking at a used…read moreboat with them. The price was negotiated before we looked at it with the caveat that the boat was in good condition. They also signed a letter of intent on price with a new trailer vs. using one they had there. Experience when we got there to test drive was great and kid that took us out on the water was super nice. However when we pulled the boat out to look at the hull (when they said boat was in good condition), the entire outdrive was very chewed up (more than just the skeg itself). Parker who was the salesman kind of just dismissed us saying we couldn't make a deal that day (for various reasons) and went back on the letter of intent price we had in writing for both the boat (couple hundred bucks difference) and the new trailer price (couple thousand dollars difference). He said he would call the next morning and never did. Something must have happened with him going back on what he personally wrote in writing vs. what he said that day however having multiple dishonest practices is enough for me to not do business with them.

I purchased an expensive yacht from this company(Shilshole branch) and to seal the deal, they…read morepromised to help sell my old boat.They made me sign an exclusive one year contract as the sole broker. AT 9 months, I had only one inquiry. I asked what was going on and they said" well, to be honest we aren't interested in selling boats under $50,000!" Commission wasn't enough I guess).I sold it myself through Craigs list and had a dozen people see the boat and finally sold it myself after one month. IN the mean time, I was paying $500/month for moorage(10times 500= $5000 they cost me!) This company did NOTHING to try to sell my boat. they only wanted to make a sale to me for a far more expensive boat.

Captain Roger, is exceptional, he goes over and above to make the process smooth and painless. He…read morehas a huge wealth of knowledge and really helps new boat owners like myself know all the aspects of what to look for and options that are available. So if your looking for a boat, I would highly suggest seeing Captain Roger.

We highly recommend Clint and his crew for all your Thunderjet needs. Purchased a 2025 Chinook OS…read more22' hardtop this spring. The new hull design and Mercury 200 worked great in Puget Sound for lots of fishing and crabbing this summer. Larry in service took good care of us for a warranty item and general service too.

Just purchased our 3rd boat from Clint at Bjornson Marine. Each time Clint and his team have been…read moregreat to work with. Talon took us out on the lake for a demo and we loved the boat. A few days later, we are now owners of a new 22 RZX. We really like the Tige brand, but we really love the team down at Bjornson Marine. From sales to service they are definitely 5 star. We cannot wait to get the boat on the water this spring.

Waypoint may be a good shop for larger boats, but my experience with a small portable outboard was…read morefrustrating due to pricing transparency and communication. I brought in my 2012 9.8hp Tohatsu to get a quote on fixing a minor lower unit leak. The staff were polite and got back to me quickly. The repair quote came back at $780.90, which is actually more than the price of a brand-new lower unit ($687.99). When I declined the repair, I was then billed $346.02 just to prepare the quote. After I pointed out that an environmental fee shouldn't apply to a quote, the bill was reduced to $259.79. I was never verbally told there would be a minimum diagnostic charge to produce the quote. The shop labor rate is $235/hour, which is fine if that's their pricing structure -- but it would have been helpful to know that before dropping off a small portable outboard. I don't blame the technician, and I'm sure this shop does good work. But for small outboards this pricing structure doesn't really make sense, and the lack of clear communication upfront created a bad experience. If the shop had simply said on the phone or at drop-off that there is a 1-hour minimum diagnostic charge ($235+) to produce a quote, I could have made an informed decision and avoided the situation. If you have a small portable outboard, I recommend getting clear pricing over the phone.

waypoint is hands-down the worst service company on the on the West Coast possibly the entire…read moreUnited States. I have never had a good experience with this establishment. Their parts department is a disaster. Their service is completely garbage. I cannot believe they get away with charging so much.

They finally took a front bow picture wasn't the best picture or pictures they took a couple. You…read morecan tell by the picture they didn't care . Sold the boat they charged me for moorage each moth they charged me to replace a valve. They charged me a HUGE commission, I would never do it again it cost a fortune

Beware of these folks! I ordered a Raider Voyager 2484 with a Honda BF250 a few years back, all…read morewent well enough, the boat was delivered on time and as ordered. I used the boat a few times and noticed cavitation on turns and in following seas. I examined the cavitation plate relationship to the bottom of the boat and it looked 4 inches to high, I took pictures and showed them to the service manager and sales staff, they dismissed it and said the installation was proper and pretty much said there is nothing they would do. I had trips planned and fishing to do so I used the boat as it was as under most conditions it was fine and performed well. The BF 250 will basically shut down as a self protection function if it senses over rev or cavitation. I had a qualified Honda service tech look at it the other day and he said the installation was not correct and it should have had a 30 inch lower unit not a 25. The modification will cost me $3800 but I am willing to pay it in order to have a safe boat in following seas. I suggest buying your boat elsewhere!

Best Marine mechanic sales and repair shop, owned and operated by the best, most honest,…read moreknowledgeable, communicative, Matt MATTSON repaired, pretty much rebuilt my twin engine , Mercruiser 165 inline 6 with Alpha one outdrives..old as they were ,this is my favorite boat of 44 years paying Puget Sound THE ENGINES, OUTDRIVES and New Style Trim/Tilt pumps,,,,the boat has never run this well since new...Best Marine Service place Ive ever encountered From Ballard, to Juneau, to new home here in Poulsbo!!! Thanks Matt...you fixed my dream! Be back soon..when your a Boat nut..it's always something.. LT MONSON Brownsville,WA Boat 1971 BERTRAM 25 MKII Hardtop

They do not stand by their work repair failed Ist time out would not guarantee repair paid twice…read morefor same repair will not return

Happy Customer again!! Trey saves the day. I had a rough experience with a sales person trying to…read morebuy my 3rd boat. However Trey called and more than made up for it. Proud owner of #3! :)

Follow up: Brandon emailed me and made more excuses while trying to blame me for his incompetence…read more I emailed HQ and got no response. It seems their arrogance and loathing for the customer goes right to the top. On a positive note, the folks at Desert Valley Powersports sell the same boats but treat you with respect and dignity. You know, like a human being.

I hate buying large ticket items with all the pressure and risk involved. Darren Lamont at NW…read moreInboards made buying a boat an amazing experience. NO PRESSURE. Calm and relaxed -- he made sure he new what we wanted, telling us the first time we came to see him that the boat we were interested in was not for us. "I'll call you when I get something here that you want," he told us. A month later we drove home with exactly what our family hoped for. When the boat for us showed up Darren answered any questions we had. He speaks with few words and doesn't embellish or pretend to know everything about everything. What I'm saying is that you can tell he's telling the truth. On our test drive we had a small problem that Darren quickly diagnosed with a ballast tank. When we arrived back at the shop he sent us out for lunch while he fixed the problem. With the problem fixed Darren sent us home saying, "You're going to love this boat. Call me if you need anything."

Darren, Zac and Paul were the best. I'm new into boating, but they had a used boat that fit my…read morefamily's needs. Darren and I shared a few emails and texts, and settled on a price without a bunch of back/forth or games. Before buying from NW Inboards, I shopped at two other dealers who were no where near as straight-forward. At pick up, Darren set the pace according to mine -- however much time I needed was good by Darren. Zac quickly helped me get squared away with the new boat and Paul answered my random mechanical questions. The guys were a great team, professional and super passionate about boating. I learned a bunch from them and I'm 110% happy with the purchase experience. Best of all, my family is thrilled with our new boat from NW Inboards!

Got me dewinterized and on the water before my April 15th appointment. I just happened to stop in…read moreand was chatting about being excited to have my boat launched and they said we have time today if you would prefer? HELLO??? Did Christmas just arrive early? One of the few sunny days and I have my boat!!!! I could not be happier. They have serviced and stored my boat for the last 2 years and it still runs like a champ even though she is a little old like me. Nice group of knowledgeable people. Thank you for getting me on the water today.

Couldn't pay me to come back to these guys. Every experience I've had with them has been horrible!…read moreRude customer service, non responsive via email or phone calls. Would recommend literally anywhere else besides these guys.

Called and spoke to Mike today because I am WAY behind in winterizing my Bayliner. I'm a new-ish…read moreboat owner who moved up here from Louisiana, so winterizing is not something I'm familiar with, nor was our tech down in New Orleans. Anyway - Mike was SO helpful answering our questions and did so after hours. I have spoken with numerous other boat shops before when I've had rookie questions, but they've usually been snappy and impatient. Not Mike! He didn't make me feel rushed to get off the phone or that I was inconveniencing him. He gave me some great basic winterization info and I feel so much better going into this nasty cold weather coming this weekend. Thanks Mike! I am definitely going to keep Union Marine in mind for future services.

I really liked the sales effort and personal attention before and during the long sales process…read more Scott Kay was knowledgeable and attentive until the deal went through and then he dropped us like a hot rock. The new MasterCraft XT22 has had some issues with software and although he said he would be there for us and promised to install the registration stickers, he did not. He just directed me to Julia the Service lead via email. The service interaction has not been a stellar experience. Although Julia is responsive, there is little effort or follow through substance in the interactions. My boat is flawed and no one seems to care and if they do they have no sense of urgency or reasonable communication. It could be that they can't fix it without MasterCraft's help, but they could be more attentive to the interval of communication and give me some timeline to resolution. It is too bad, I had hoped they would be better at all of this as it is their main business. One note of praise goes to June who help us test our boat and even taught us to surf. She lent us her wake board and was very friendly and considerate with her sharing of knowledge and expertise.