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    Pacific Nautiques

    3.9 (17 reviews)

    Services - Pacific Nautiques

    Boat dealers

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    Review Highlights - Pacific Nautiques

    Rob gladly gave me all of the info about the boat since they sold and serviced it since new.

    Mentioned in 8 reviews

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    Union Marine - My Bayliner VR 4

    Union Marine

    (37 reviews)

    Friendly and helpful sales and service department. Korie and the service team have consistently…read morebeen great to work with when I've needed service.

    Let me start off by saying that the effort in the sales department by Nick Bod and Eric was…read moreamazing. I would give these guys a A+ for effort to start. I purchased our brand spanking new VR4 from the Fife location in 2023. Buying the boat was the easy and painless part, now for the hard pill to swallow. The service department I totally and completely give a F conservatively. It completely feels like you buy the boat and then the customer service goes right out the window. The service department completely needs an overhaul it self. I figured that after spending the money I did with them on the purchase of the new bayliner, one would be more willing to do what it takes to keep the customer happy and coming back. For the past 2 and a half years, that has been not the case. I had to have several things fixed on our brand new boat, which was like asking the service department for their next of kin, and then then to be told that its fixed, when that wasn't the case. I have literally had to hound them consistently every year to fix the one main issue that was found on the day we bought the boat, which mind you, still has never been fixed to this day, to only now hear, "sorry, that's not under warranty anymore. Hummmm, well guess what, if it was actually fixed while it was under warranty, we wouldn't be writing this review. I feel that they will not be truthful and pack you full of sand to make you go away till your warranty expires just so that they can rake more money from you later. As I also feel they were very vague opportunist when it comes to winterizing and de-winterizing our boat. I haven't been a boat owner for long but was paying for what I thought was at least an oil change during the de-winterizing as I was told that its part of the process, to only find out on this last visit, that it was not the case, and has not been done since day 1. Well that would have been a very important thing to know back then. This is a terrible way to do business and should not be allowed, and how the owner could be okay with this, would be an embarrassment if it was my company. This establishment, I fell sorry for the operator, she's sounds over worked when no one will answer the phone, and scheduling anything is like asking the federal government for a personal loan. It never happens since no one will answer your call. And then their timelines to get your property back, we'll let just say, hope you didn't want to go boating anytime time soon, unless your riding their ass to get your boat back. And then, god forbid if you actually get a call from them letting you know that your boat is ready for pick up. I had to actually call and find out towards the end of day the status of my boat, and then to be told, "oh ya, it's been done waiting for you to pick up." LOL. ummm okay, I guess you have to be a physic to know when your boat is ready since they won't have the common courtesy to even take 2 minutes of their time to call. Who would have even thought. Do not work with this service department, Corey mostly. You'll never get the outcome your looking for when it comes to the customer service. There obviously is no standards for this department. There are plenty of very qualified mobile boat mechanics and also a very reputable place in Kent that would be more open to questions and concerns then Union Marine in Fife. I can not and would not recommend this location to purchase and maintain a new or used boat from. As a pilot, I believe and have high standards especially for safety and honesty, and Union Marine in Fife does not have any of those qualities. I don't like leaving a bad review for anyone, but when it comes to safety and honesty, that is where I feel that everyone should be warned and aware of.

    Pacific Nautiques - boatdealers - Updated May 2026

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