Friendly and helpful sales and service department. Korie and the service team have consistently been great to work with when I've needed service. read more

Let me start off by saying that the effort in the sales department by Nick Bod and Eric was amazing. I would give these guys a A+ for effort to start. I purchased our brand spanking new VR4 from the Fife location in 2023. Buying the boat was the easy and painless part, now for the hard pill to swallow. The service department I totally and completely give a F conservatively. It completely feels like you buy the boat and then the customer service goes right out the window. The service department completely needs an overhaul it self. I figured that after spending the money I did with them on the purchase of the new bayliner, one would be more willing to do what it takes to keep the customer happy and coming back. For the past 2 and a half years, that has been not the case. I had to have several things fixed on our brand new boat, which was like asking the service department for their next of kin, and then then to be told that its fixed, when that wasn't the case. I have literally had to hound them consistently every year to fix the one main issue that was found on the day we bought the boat, which mind you, still has never been fixed to this day, to only now hear, "sorry, that's not under warranty anymore. Hummmm, well guess what, if it was actually fixed while it was under warranty, we wouldn't be writing this review. I feel that they will not be truthful and pack you full of sand to make you go away till your warranty expires just so that they can rake more money from you later. As I also feel they were very vague opportunist when it comes to winterizing and de-winterizing our boat. I haven't been a boat owner for long but was paying for what I thought was at least an oil change during the de-winterizing as I was told that its part of the process, to only find out on this last visit, that it was not the case, and has not been done since day 1. Well that would have been a very important thing to know back then. This is a terrible way to do business and should not be allowed, and how the owner could be okay with this, would be an embarrassment if it was my company. This establishment, I fell sorry for the operator, she's sounds over worked when no one will answer the phone, and scheduling anything is like asking the federal government for a personal loan. It never happens since no one will answer your call. And then their timelines to get your property back, we'll let just say, hope you didn't want to go boating anytime time soon, unless your riding their ass to get your boat back. And then, god forbid if you actually get a call from them letting you know that your boat is ready for pick up. I had to actually call and find out towards the end of day the status of my boat, and then to be told, "oh ya, it's been done waiting for you to pick up." LOL. ummm okay, I guess you have to be a physic to know when your boat is ready since they won't have the common courtesy to even take 2 minutes of their time to call. Who would have even thought. Do not work with this service department, Corey mostly. You'll never get the outcome your looking for when it comes to the customer service. There obviously is no standards for this department. There are plenty of very qualified mobile boat mechanics and also a very reputable place in Kent that would be more open to questions and concerns then Union Marine in Fife. I can not and would not recommend this location to purchase and maintain a new or used boat from. As a pilot, I believe and have high standards especially for safety and honesty, and Union Marine in Fife does not have any of those qualities. I don't like leaving a bad review for anyone, but when it comes to safety and honesty, that is where I feel that everyone should be warned and aware of. read more

Dropped my boat in for the first time last Sun, didn't start. Dropped in without an appt Mon after work, Corey said no problem, sounds like something simple, we'll take a look as soon as we can. Had the boat back a day later, dropped it in Thurs, had a fun day on the lake thanks to Corey and her team!! read more

I had a broken boat beyond repair that I could afford. Bill P. got me $ for the broken boat and put me in a brand new boat. Everything went smooth and they made everything easy. They treat you like a fellow boater rather than just another a customer. Thanks Bill and Sandy! read more

Union Marine - Breakfast on the new boat! - Boat Repair Near Me - Milton, Washington

You can't go wrong with union marine! Bill was such a knowledgeable, kind , no salesman type who wouldn't lead you wrong. We were able to get our 2021 Bayliner 170, no hassle or fuss. Scott was very detailed and professional, going through every detail of the boat and making sure we felt comfortable. Bill even delivered it after inspection. Not to mention they make you feel like family calling to make sure everything is perfect. I will never go anywhere else again! Thank you for an excellent experience! read more

Union Marine - Beautiful new boat - Boat Repair Near Me - Milton, Washington

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Terrible service department keep your boat for days and not get back to you. Didn't even fix the problem.

Thanks to Mike, we are first-time boat owners! Also thanks to Mike, we didn't buy a fixer-upper, didn't smash our boat on the docks and didn't get ourselves in a bad situation. Mike O'Brien at Union Marine was an absolute life saver. We went in right after the Coronavirus shutdown was lifted and they allowed boat sales. The show room was spotless. People were sanitizing everywhere. Every employee was wearing a mask. Good first impression. We went out to see the two used boats in our price range and in our size range. There was one that was a little older, but way less expensive than the newer one. I put down a deposit on that. Mike called us back and **convinced us not to buy that boat**. What? Losing a sale when we were ready to dive off the deep end into a fixer-upper? He said that the mechanics were getting it ready for us to take ownership of it and they found a couple problems. Mike wasn't feeling good about the sale and he was willing to take a big loss with us possibly walking away from him entirely. We were totally ready to buy that fixer-upper, not realizing what we were getting into. Mike's honesty meant the world to us. He found us a different boat in our price range and kept the sale. Honesty paid off that day. Now, let me tell you about the delivery. We picked it up on a windy, rainy, blustery Tuesday. We didn't have a vehicle that could tow anything so Mike drove it to a boat launch and showed us the ropes as we approached our moorage. We have a really tricky boat lift location and he navigated us onto the lift with HUGE Lake Washington waves and wind. We **absolutely** would not have been able to do it on our own. On top of all that, he threw in a couple freebies - a battery charger and an extendable pole thing that we've used a bunch when docking in our tricky moorage. Thanks Mike! You've made us super happy boat owners! We've gone out on it 4 times and only had it for 6 days. read more

Union Marine - Boat delivered to our lift on Lake Washington on a stormy spring day. - Boat Repair Near Me - Milton, Washington

Have to update last review for Service. Mis communication which was very understandable. Service manager Josh went above and beyond to help. Resolved all issues. read more

We recently purchased a used pontoon from Bob Higbee in sales there. We had a great experience and Bob went way beyond the norm with his help and knowledge. We went out twice to American lake to get the boat dialed in and to see if that's what we were after. After finding a few minor things, Bob actually took it upon himself to fix them in order to make us happy as it was a sold as is purchase. Having a boat store of his own in the past certainly helped his sales abilities and we found Bob extremely honest and trustworthy. I couldn't recommend him more. As for the store visits, we found everyone we dealt with very friendly and helpful also. This was a great experience. I really don't have any suggestions as to how this could have been better which is rare in todays climate. Go see Bob and Lake Union in Fife. read more

I believe that Union Marine technicians sabotaged my boat. The service manager will not return my phone calls or emails.

I am a first time boat owner, and really appreciate the advice from Bill Plage. He is old fashioned in the very best way. :-) Also a shoutout to the team, Sandy and Ken (the manager) read more

I kind of look at this place is my personal man cave. Has everything I need for my boat and when I need advice I go to them and they find the answers for me. And if you're having problems with the carburetor on your boat they have a wizard that works there that has seen all the problems and knows all the fixes hes great read more

I just purchased a new Boston Whaler 130 SS from this location, and had a really good experience. I worked with Bob Higbee, and he did a great job getting me information and making this a really straight forward purchase. I had been shopping for a couple of months and knew exactly which boat I wanted. Bob didn't cloud the process by pushing other products or accessories. He processed everything quickly, and all the numbers stayed consistent through the process without any surprise fees or pushy sales. He even worked to get my boat ready quickly so we could start using it. There was nothing about this experience that I can really complain about. I would definitely recommend Bob to any of my friends looking for a boat. Great experience and great boat. I also worked with Frank in the parts department to price and purchase a few accessories. He was really helpful and I will not hesitate to give him a call for anything I need in the future. read more

Bob Higbee sold our 2016 Whaler for us. He was absolutely fantastic. He drove 60 miles each way out to Poulsbo on his day off to help me get the boat out of the water then took it to their shop for us. He guided my wife and I through every step in getting our boat into tip top shape and then got us everything we wanted for it. Bob was the absolute key in such an important deal for us. I have been in customer service and sales my entire career and know a superstar when I see one. read more

I completed a service request through their website. I had a very quick response, then it took another request to get a call back from Jason. He had to ask his manager if they could perform routine maintenance on our 1999 Bayliner as it was older than 2003. He called me back promptly, then said they could not service our boat. He proceeded to tell me that other shops have a wait list to late July/early August. He also quoted $1200 for the service without knowing what the boat needs. I reached out to Seattle Boat & Rick's Master Marine. Both offered me immediate appointments and now the boat is being serviced at Rick's. Just a thought, don't be presumptuous about other shops if you really don't know and please don't diagnose my boat until you really know. read more

My pops and I just bought a 2016 OMNI Harris from Bob Higbee and Lake Union Sea Ray. What a great experience, little to no pressure, answered all our questions, was very patient as we did our research, and purchase process was very easy. Can't say enough good things....Bob delivered our boat yesterday and gave us a great walk through and was very thorough, we came away with our new boat and a good partner going forward with Bob and Lake Union Sea Ray. read more

Wanted to take time to give much appreciation to the service manger Allie here at the Fife location. Since the purchase of my new VR6 at last years Seattle Boat show, I have many interactions with her and I can say some I was irritable due to some issues out of her control BUT through every situation, she has been so understanding and kind with swift resolve. We love our boat and having a great service manager to deal with makes us want to continue dealing with Lake Union Sea Ray in the future. I know if I have issues, they will be on it! Great management decision to promote her to service manager! Thanks for all your help and all you do to maintain our boats behind the scenes Allie!! Chris B read more

Sandy and I just bought our boat from Lake Union Sea Ray in Fife. it is a ten year old Glastron. Bill got it in on trade and gave me a call as it was just what we where looking for. We had it out on American lake this weekend and had great fun. It needs a few tlc items but for a ten year old boat it's a cream puff! We couldn't be happier. I wish I could post a picture here the boat polished up beautifully and so far the engine and stern drive seem to have stood the test of time as well. read more

We bought our Sea Ray 3 years ago and love it. We pulled it out of the garage to clean it and get it ready to take out the next day. When my husband started it up, it threw out a ton of steam and later oil or oil residue. Then the engine alarm went off. We shut it all down and hurried to get it to the dealership before closing. When we pulled up they said it would be 3 weeks before they'd be able to get to it! And we knew that would probably be the case as it's mid May. They then asked if we'd brought to them for winterizing and we had. So they had us pull up and they ran a quick diagnostic for us and our boat is fine. All the technicians came over to see what was happening and how they could help. They were all very nice and so helpful. This is why we bought a Sea Ray! read more

We recently bought a 2017 Bayliner VR5 from Bob at SeaRay Fife. Bob is the best- he has a long history of boating and knows just about everything. He was very patient with all of our questions and switching back and forth on what we wanted. We are brand new to boating and Bob gave us the confidence and knowledge we needed to become sea-women. Thanks Bob! You are the best. Also, the guy who gave us the inspection was great as well! I cannot remember his name but he usually conducts the walk through on Yachts and we were lucky enough to get him! read more

Lake Union Sea Ray did great work selling, servicing and then helping me sell my boat many years later. My tenure with Lake Union Sea Ray in Fife dates back to 2005. In 2005, I was entering the market to purchase a Boston Whaler. I met Jack at Lake Union. Jack patiently helped us make this big purchase over a year later. We purchased a Conquest 255. The dealership helped my rig the boat and kept in on their lot for a few months before taking final delivery. Jack delivered it and gave us hands-on instruction. Years later, 2014, after far fewer hours than we would like, we made the decision to sell our Whaler. Again, I returned to Lake Union Sea Ray for help and guidance. Randy at Lake Union helped me price and sell the boat. With their network of contacts, we had three full price offers and sold the boat quickly. If I look hard, the one comment I have is the time it took them to post the boat on their used boat site (and updating to say it was sold). It took them 2 plus weeks to post For Sale, or as Sold. It shouldn't be that hard and take so long (would have been 5 stars otherwise). Overall, Lake Union Sea Ray is a great end-to-end experience. Check them out and you won't regret it. read more

Bob and Kurt had us drive an hour to view a boat that wasn't available. They didn't verify the on-site inventory. Very flippant about wasting 2 hours of our time. Won't be buying from Union Marine. read more

I have worked with this dealership for many years and other dealerships in the past. Let me tell you that nothing comes close to the knowledge, professionalism, and top notch service you will get when dealing with Josh Judge! He has been an outstanding representative for the company and always been there to help me with any questions, needs, and goes above and beyond his required duties! If you are in the market for a new boat, look no further and be sure to ask for Josh Judge! read more

I recently bought a 1996 Sea Ray knowing it would need about $5000 in repairs. Since I was new to Sea Ray and the engine would need to be removed to be repaired I called Sea Ray in Fife and explained my situation. The shop manager assured me there was plenty of room on the lot and not to go elsewhere. I brought the boat to him the next day. After 2 weeks I checked in. It hadn't been started on but I was told it still could be done in the next week and a half. 3 weeks later I stopped by and it still had not been touched. 4 weeks later not a wrench had been turned. The worst part is the manager told me the engine hoist (they only have 1) was in use on another job and I couldn't get any commitment from him when they would be able to start on mine. This gave me (the customer) the most helpless feeling. Its like walking up to your car after some Ahole smashed the window and stole $1.50 in change. Nothing you can do about it but it sucks and now your stuck with the situation. In this case I took my boat elsewhere. Thanks to Sea Ray in Fife I lost an entire month of the summer boating season. Ricks Master Marine had the engine out within 4 days and are already turning it around. It seems the shop manager has a brain and can at least somewhat tell me when to expect the return of my boat. It seems the shop managers job at Sea Ray in Fife is to pack the lot with as many boats as possible with no concern about other peoples time or the value of a repeat customer. By the way, I wrote a letter to the General Manager. I never heard from anyone which only confirms they don't care about customer service. It must be nice to not have to worry about taking care of your customers and making repeat ones. read more

My father is having almost the EXACT same situation as Ken K from Seattle. It's been almost 3 months of my dad having to stop in and getting NO CONTACT from the manager or GM or anyone. He just keeps getting new bills for things when he stops in or they say they haven't worked on it yet. He just told the manager that he wants a sit down conversation with him, the manager and the GM. As of yet they haven't called to make an appointment. He actually left his boat there over the winter for them to fix it while he was in Arizona and they couldn't find time to fix it in 6 MONTHS. Then when he came back to Washington in May he checked on it and it's not September and it's STILL NOT FIXED. DO NOT take your boat to this location! read more

I bought my boat thru Lake Union Sea Ray and was satisfied with the purchase process. However I have returned twice for repairs and will not got back again. The first time they gave me back my boat with no battery. This year it needed a service and I was told I should have a thorough service where they check everything to make sure it is running okay.($500.) We told them that the engine had gone under the water because of blown plugs (which they fixed). Got to the lake and the boat would stall when in gear. Luckily we had bought an oar since we had to paddle back to the marina. We have since taken the boat to someplace else and were told that the fuel pump should have been checked as well as the carburetor- neither of which was done. What a rip-off! Now I have to spend an additional $700. How do businesses like this stay in business. Plus they have ruined our summer boating outings. read more

If I could give zero stars I would, worst dealer ever. I have spent 60,000 dollars here and have been treated horribly. Don't expect any help when the boat you buy here breaks under warranty or even a return phone call. The work they did multiple times did not fix the problem and they just keep asking you to bring back the boat so they can try again. They will charge you more than they quote you and not even tell you. Ally the service manager never returns messages and never updates you on how your repairs are going. I have never been to a place that treats customers like this. Buy your boat somewhere else, you will be happy you did. read more

Terrible service, anytime you have to complain to the manager and you have to take your boat back twice for the same problem it is not good. There are better choices out there. read more

Lake Union Sea Ray has been nothing but 100% perfect to work with. We wandered in about a year ago just to look, never having even driven or even barely ridden on a boat. Our salesman, Mike O'Brien, set us up with the perfect boat for our needs. They worked with us to get the right price and when we picked it up, Mike spent the entire day, in the rain, showing us how every part of our boat worked. Whenever we had a question about anything, anything at all, Mike would answer all our questions without hesitation. Our new boat has changed our lives. We love it! This week, we noticed there was a fluid leak. We went into the office today and both Mike and the general manager, went above and beyond to get our boat in to be serviced. They were even willing to come pick it up with a trailer and take it to the shop for us at no extra cost. This is the kind of service we not only expect, but need as new boat owners. We would recommend this company to anyone looking for a boat. We plan to see Mike again someday when we upgrade to a bigger boat. Thanks again Mike, and everyone at Lake Union for being there for us and meeting every one of our needs. read more

My husband and I have purchased three boats from Randy over the last eight years. The entire process , from financing to delivery was professional and painless. Then, of course, after delivery, there are always questions. We would usually get our answers over the phone promptly, but if they felt we needed more, on a couple of occasions Randy and Al from the service department have come to our boat to be sure our questions were answered and we could boat safely and easily. I love my boat, but if I ever wanted another boat I would not hesitate to buy from Randy again. I have referred several people to Lake Union and all have loved the entire experience. read more

this review is long overdue. I ordered a Harris Pontoon boat last year at this time. Mike Tilton in sales was awesome and helped us through all aspects of the sale. The manager Randy was also very involved and made the experience great. They didn't over sell me on anything and helped me make reasonable decisions. They bent over backwards for us especially when the boat company wouldn't. Our pontoon is perfect. We have no plans to ever get rid of it, but if we do and need to buy another boat, it will be from Lake Union Sea Ray. Thanks again Mike and Randy. read more

Very disappointed in the service department at the Fife location. I ordered a window for our boat, gave them the vin number and everything. They said I had to pay up front for the order. So I did. Upon trying the window on the boat, it was far too big..not even close. At first they told me that they had made a mistake on the order and I would be refunded. A few days later after no refund I called and they said they would not be refunding the order because it was a special order (even though I was never given an sort of return paperwork or even a receipt). They have the window and my money at this point. It's not even a huge amount of money but it's about admitting you made a mistake and making it right. I will never do any business with them again. read more

Approximately four years ago my family bought a boat from Lake Union Sea Ray in Fife, WA. The boat was bought on consignment through Lake Union Sea Ray. We were excited and nervous about making such an expensive purchase, and being new to boating. The boat was less than four years old, and had a beautiful cabin underneath it. We debated about purchasing the boat, but decided to take a leap of faith, and purchased the boat along with an extended warranty. The staff at Lake Union Sea Ray persuaded us to purchase the policy for $5,000, stating we would be covered from "bow to stern". Considering the boat was approximately $75,000, we thought it was a good measure to buy the additional warranty. Our sales person was "Randy". Being new to boating, we foolishly trusted him, forgetting trust should be earned, not freely given. Over the next year and a half, we thoroughly enjoyed the boat. We took some pretty amazing trips, and, already, began planning for a larger, more expensive boat. That all came to a crashing halt, when we took our boat for an annual service. The boat mechanic informed us our boat had a leak in the transom, and this was a pretty common problem with the type of motor our boat had; Volvo Pentas. The cost to repair this leak, $25,000! We were not too worried, thinking our warranty would cover us. Over the next year, calls were made to Lake Union Sea Ray, Volvo, and the company that issued the warranty, which Lake Union Sea Ray was selling. Randy, initially, appeared to take our plea for help seriously, but eventually the issue came down to which party would be responsible for paying for the repair. The warranty company stated they would not cover the repair, and that it was stated in the approximate 25 page pamphlet that was given to us when we purchased it. In very small print, it did state it did not cover transoms. Lake Union Sea Ray was claiming ignorance, and did not feel they had any responsibility for the matter, even though they sold the boat and the warranty. So much for being covered from "bow to stern". We considered hiring an attorney and filing with the Attorney General. In the end, we grudgingly paid for the repair. We felt like we were victimized, and taken advantaged of being new to boating. Lake Union Sea Ray is a predatory company, and Randy was the biggest disappointment. At best he was incompetent, and at worst he was outright deceitful. The warranty they sold to us was worthless. So what did we learn from this experience? 1. Avoid Lake Union Sea Ray and any boat sales person who goes by the name of Randy. 2. Always, always, insist on an inspection or survey of the boat by a person not related to the company selling the boat. 3. Make your sales rep verbally disclose anything the warranty will not cover. Make them read the pamphlet out loud, if necessary. 4. If we had looked online for this type of boat / problem, we would have avoided buying the boat. This turned out to be a common problem. Do your homework first. Don't give in to a romanticized impulse buy. It will probably bite you in the end. read more

Get your boat serviced elsewhere they are a bunch of Liars and will string you along for ever.

I purchased my Sea Ray through Lake Union Sea Ray. While I am happy with my boat, I was very disappointed with the customer service. After my purchase, I was ignored when I tried to follow up with a few basic questions. If I decide to buy another boat, I will go elsewhere. read more

This place blows my mind! You CAN NOT reach the service department in your wildest dreams!! You have to physically drive down in your car to talk to someone. They won't call you back, etc. Totally understaffed! What finally gave me the energy to write this review is today alone, I have called their service department to ask a simple question 5 times and left one message. No call back and every time I have called the receptionist, who is totally worthless, says " I'm sorry service is not answering their phone right now". I know we're busy............ but damn!!! This place has the worst customer service in the industry. BE AWARE! read more

We feel fortunate in our relationship with Lake Union Sea Ray. The events sponsored by them are always fun. Even though we consider ourselves longtime and experienced boaters, whenever our boats develop "curiosities" Randy and Al at Lake Union Sea Ray are always there. We are proud to be members of Lake Union Sea Ray. read more