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    Dockwork Services

    1.0 (1 review)
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    Boat repair

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    10 months ago

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    Lighthouse Marine - Computer on evenrude etec

    Lighthouse Marine

    (12 reviews)

    I brought my boat in because it had a top cylinder engine misfire. I got a prompt call back, saying…read morethat the fuel injector from that cylinder was not functioning, but they were able to lean it out and get the motor to operate correctly. I was advised that the best course of action was to replace that fuel injector. I asked the price and was told $1000 with parts and labor so I agreed. Then weeks go by and I hear nothing so I call. I was told the injector was in but "I may need a computer for the outboard" I then asked how much that was. I then was told they don't know if I need it but would get prices and would call me the following Monday. Monday came around and no call Tuesday I called and was told the guy I was speaking to didn't know about my boat call back.The end of the week came and I called again. This time I was told the guy working on my boat wasn't there and he'd be back the following Tuesday and they would call me with what they found (called on Thursday).Tuesday came and no call so I called this morning at 10:42am and was told the man working on my boat had just stepped out and that they would call me back. 4 hours went by and no call so I called again and the man said "he just walked in". Then another man got on the phone and said "it's done" I said what's done do I need a computer and he said it's done. I asked him what the bill was and he said "it turned out to be a bunch" $3490.00 When I arrived after being fuming mad I tried to be as nice as possible and explained not one thing had been told to me and this now massive bill is crazy. It fell on deff ears. There were no old parts given back nor shown just a massive surprise bill that I don't even know if anything was actually done. The next place I'm going is the better Business Bureau because these are shady business practices. Attached is my invoice and highlighted is the only thing every communicated to me. It literally even states i agreed to the one fix. I'm filing with the bbb and will not be back. Update just got off the phone with the owner of the shop 7-17-25 and he called me a liar and said he has dealt with the Better Business Bureau before. He said we had a "miscommunication" I asked how we had a miscommunication and he could not answer. WE HAD NO COMMUNICATION AT ALL even after I called week after week. He told me he has dealt with the Better Business Bureau before and it was "frivolous claims" and that "he thought he called me" when I called them multiple times over a space of weeks and got no response. For the record I started the boat this morning and the boat is still broken. It runs like complete crap. Still missing on the same cylinder the computer had greasy fingerprints and oil all over it, so who knows if that is actually changed or not what he did say is bring the boat back to him and he will put a computer in it and take the other one out and will give me $2000. How the f do I trust you to even touch my boat. I will let the Better Business Bureau deal with this. I am not letting him touch anything or even have the opportunity to sabotage the motor further. This guy is an absolute liar and will back door his way into overcharging you and claim it as a "miscommunication" absolute bs attached is my "brand new computer" attached pic is my brand new computer number one is grease all over it Keep in mind. This is after wiping it down trying to find a date of service that was not put on the part #2 is a deep gouge in the plastic case #3 and #4 are saltwater buildup on the "brand new unit". This is not a miscommunication. The motor for the record is still missing in the same cylinder offering to refund someone for less than you screw them over for and give them who knows what parts out of your pile is a joke small claims court here we come

    A great place and friendly people. they fixed a problem and when I made the same mistake and caused…read moreit again, they fixed it at no charge. I recommend.

    Binnacle Marine Services

    Binnacle Marine Services

    (2 reviews)

    I wanted to add to my current review from six months ago. During the last six months, Nick has…read morecompleted several projects on my boat. Each time, he left the boat cleaner than when he arrived. He was professional, honest, and took pride in the work he completed. Yesterday, Nick and Court arrived to complete another project. Both exceeded expectations. I rated them 5 stars, 6 months ago. I'd rate them higher if I could now.

    If I could give 6 stars, I would…read more My family and I are new to yachting and we bought a boat we could afford (30 yr old Bayliner 3688). One of the first things we needed to fix was the toilet (for the in-laws). We bought an electric toilet and needed someone to install it. We were introduced to Nick from Binnacle Marine from a vendor in the marine industry. The one thing that stood out first versus other marine repair companies, is that Nick is immediately likable, and extremely friendly. He took the time to explain to us "newbies" what he was going to do, how he was going to do it, and then he just made it happen. He was so thorough with the install and so professional. He even cleaned up his mess after and it was like he was never there. That was on day one. With the laundry list of upgrades and minor repairs that we had, he was able to help up prioritize need to do vs. want to do, and has been very upfront, communicative, and informative. I have learned more chatting with Nick about our boat in 3 weeks than I learned in the 10 yrs of saving for this boat and reading about yachts, online. We won't use anyone else. Nick now does ALL of our boat repairs. The guy loves boating and it shows. His passion, his main mission is to keep people on the water and keep them safe by giving them peace of mind through the work he does. We will be recommending him to anyone that needs marine services in the Seattle area. If you want to see his work, message me. I'll try to update with photos (I haven't taken any because I didn't know there was a Yelp page until just now).

    Dockwork Services - boatrepair - Updated May 2026

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