Used Yelp to order and pay. Food was ready when stated. Walked in, picked up and left. Didn't have to wait around for anything. Food was hot and very good. Had the Pad Thai and the Duck entree. We will visit again. read more

Horrible customer service. I was feeling sick, so we ordered delivery instead of take out. Huge mistake - it took an hour and a half to arrive (we live a 3 min drive away). On top of that, they overcharged us for both of the dishes we ordered. We ordered two noodle dishes where you could choose your own protein, we chose tofu, and they charged us $2 extra on each dish, as if we were "adding" something to the dish, even though it was supposed to be included. I had to talk on the phone with the owner to get our bill fixed, and he was very unapologetic about both the hassle of being overcharged and having to wait an hour and a half for our order. On top of all this, the food was bland and oily. So not worth the wait, hassle, or money. Never ordering from here again. read more

Saigon Cafe used to be one of my favorite restaurants in Buffalo, until my most recent visit to pick up food turned extremely sour. I had ordered pickup during one of our recent snowstorms around midday. When I arrived, the bartender, Kyle, rang up the food and handed me two bags. I drove home through the snow excited to enjoy my food. Once home, I received a phone call from the restaurant saying that we were given another customer's order in addition to our own and was asked to drive back to return the food. Clearly, due to the weather, there was no way we could reasonably drive back to return a meal that took twenty minutes to get home in the first place. Over the phone Kyle, followed by a manager, accused me of intentionally taking the food. They demanded my credit card information to take care of an error that would ultimately "come out of their pocket." The amount in question was around fifteen dollars. It was completely unprofessional, rude and I was shocked this establishment would talk to their customers in such a petty way. Also, our order was wrong. To accuse someone of STEALING due to customer service errors is enough for me to take my business elsewhere. I suggest you do the same. read more

Used to be my favorite. Food was so bland and tasteless.They have only 1 awesome server and I was hoping she was working. She wasnt working so I had the worst service. The waiter never came to greet us at table so we had to ask if someone was coming to our table. This young guy never came to check thru out the meal. The dining room was empty yet our food took a while read more

I've eaten at just about every Thai restaurant in the Buffalo area, and this is by far the best. A couple of friends and I ordered three dishes to share: Pad See-Ew, Thai Fried Rice, and Yellow Curry. We got the vegetarian option for each, and each had an abundant variety of well-cooked vegetables (which is often not the case when you order the vegetable version of a dish). The waiter was very attentive, and the food was ready incredibly quickly! The ambiance is a huge improvement from their previous location, and it seem that the food has gotten better as well! read more

My GF and I went here on Valentine's Day and it was great... I was worried because I usually went here a few times a month when I lived on elmwood but hadn't been there since they moved and the yelp reviews looked bad since the move. The food was great! The service was lackluster our server often disappeared but I get it we look young and ordered small portions he probably wasn't expecting a big tip but whatever the food made up for it! read more

I loved Saigon Cafe. The food was always delicious and fresh. Finally was able to get to the new location only to be seriously disappointed. I ordered a Tom Yum Soup, the soup was good like always, with 2 big pieces of shrimp. When I went to bite into it, I noticed the back was split but the veins were still in. Unfortunately, I order a dish with mushroom, onions, peppers in a basil sauce, with shrimp! There was one shrimp that the vein was removed the rest of the five still had them in. I don't want to eat shrimp with veins! Its gross. Plus the fact that they went through the trouble of splitting the back, but not washing out the vein. My friend order Curry, as usual, but I noticed and so did she right away the sauce wasn't as thick as usual. I went to Sagion Cafe regularly, loved the food, in the old location. The new location's food just didn't compare. Started wondering if it was the same owners? I don't think I will go back, or if I do, I will make sure I don't order any shrimp. But what else are they not cleaning? read more

Restaurant smelled dirty, my squid that I ordered today was defiantly old ... will not go back.

We ended up in this restaurant accidentally - I had mixed this place up with another Thai. And boy am I happy we did - I ordered the hot and sour soup and the tamarind chicken and both were spectacular. I like my food really really spicy and that is what they gave me when I asked. Usually I dont get the spice level I like even after I explain that I want my dishes uber hot. This guys listened - mind u afterwards it turned out that their kitchen goes up to level 20 as opposed to a max of 4 which is on the menu but I guess I will try that next time. The ingredients were all great and super fresh both the veggies and the chicken. I really hate places which use chicken that has seen btr days and cover it up with spice. This place though had extremely flavourfull food and still had great fresh chicken. Plus it was way healthier than other Thai places I have eaten. I definitely recommend it. read more

This review is not as much about the restaurant as it is a review of our waitress, Anna (spelling?). Anna was, by far, the best waitress we had ever had ever. No contest. My girlfriend is very picky and sometimes will request very specific preparations. Our waitress was not only willing, but actively helping my girlfriend figure out the perfect thing for her, even though she wanted to order off the menu. She was more than helpful and not at all annoyed at the specific requests that were thrown her way. Even after all of this, she was still incredibly attentive, came at the perfect times, and didn't stay too long. 2/3 of our party were vegetarian so not only did she triple check with us the ingredients that were in everyone's dishes (including the non-vegetarians) but she actively brought us out extra sauces that were vegetarian friendly, despite them not being included for our particular meals. She was perfectly conversational, and was very helpful when we had some questions about the food that typically waiters and waitress's aren't expected to know. She was warm, personable, helpful, polite, and in no way annoyed or bothered by our questions and requests. Even if the food was ok, we would return just for the hopes of having her as a waitress again. When it came to the restaurant, the atmosphere was nice, not pretentious, and very welcoming. The food was very very good, and the prices are extremely reasonable. I would recommend this restaurant to everyone. read more

We have been going to SC since it was located near Forest. I wondered about food quality once they relocated to larger space. It was fine until recently. That whole strip of Elmwood is gross to begin with. Anyway. We walked in and the bar area was musty and smelled if sewar gas. The view on the way to our table was the open basement. Gross. The service was below average. The food, we all agreed, was also below average. The chicken in my soup was gamey. My entree tasted especially fishy for a beef dish. All four of us agreed below average and we won't be going back, sadly. There are just too many good restaurants in Buffalo to settle. read more

We often order take out. I love the coconut spicy soup, and summer rolls. We have never had a bad meal. Larger take out rice proportions would be a plus. ;) read more

The entire front end (host, bartender and wait staff) are poorly trained and poorly coordinated. We left after 30 minutes of being ignored in a near empty restaurant. This is amateur and the Buffalo cullinary scene has moved past this. read more

The dumplings were bland and tasted like they'd been frozen and refried and the Pad Thai had very little flavor, the noodles were over-cooked, and what's with not giving any limes? The only really tasty part was the Tom Kha Gai soup, but that was seriously lacking in chicken. Delivery was on time, so there's that. read more

Took 2 hours for my food and was not given anything but an apology. Will no longer frequent them.

The food was terrible. I ordered delivery and all the things they brought are either raw or over cooked. The meat balls have even gone bad! I give them one star because there is no option for zero star! read more

Their delivery is always ahead of time and piping hot! The Pad Thai and Curry Udon are favorites of mine and my bfs, and a nice plus is that when you ask for it spicy, it's actually spicy - VERY spicy; in a good way! I also always add ginger to my orders and they always accommodate. We are very happy repeat customers. read more

Came for lunch with some friends, good people watching on the patio. Menu was big, lots of choices, and all the food we got was excellent. Service was a little slow and our server couldn't answer a few questions on the menu we did have. Overall a nice lunch. read more

We order take out all the time from here. We finally made it in today to sit down and eat. The inside is great, I did slip on the small ramp from the bar to dining area. However that was my own fault. The cocktail I ordered was delicious, and the food is tasty. I always order the hot and sour soup, I have come realize that for me I think it would be better with no protein option- however when I ordered I was told I had to chose one. Other then that... YUM read more

Where to begin...Im never one to complain about places but something has to be said. I came here with a friend and at the time only one other group was seated and just about to leave. First of all, the prices for some items are not listed next to it like the prices for the appetizers are. Had I known a serving of veg fried rice was $11 I wouldn't have gotten it. A couple comes in 10 minutes after we order and somehow they got their food long before we got ours. Sitting in the freezing cold room, we pushed another table next to ours so we would have enough space for all our plates since the table was tiny. However when the (manager possibly?) Came over he said it had to be pushed back and seemed angry about it. I'm pretty sure we can use two tables when the restaurant is EMPTY. He also took my friends plate away while there was still food on it without asking if he was finished. The pad thai was decent but not worth $14, but the fried rice was awful. It tasted completely burnt and we did not eat much of it. Keep in mind it was $11 and when I told the server it tasted overly burnt nothing was done to replace the food or give a discount or anything. Waste of $40. It was so unpleasant and I definitely don't plan on returning after the place left me in such a bad mood/ feeling ripped off and unwelcome. I have worked in restaurants and although it can be awkward to see criticism, my experience was NOT how a guest should feel. Nobody should be leaving this unhappy. read more

Cheap and good. Had beef pho, not the best i have had but it hit the spot. Staff were super friendly. Nice location, inside was nice and clean. read more

I have to admit I was nervous about trying Thai food because I don't like spicy foods...what I didn't realize is that not everything is spicy...since my first trip I have been back twice for literally some of the best food I've ever eaten!...I highly recommend the Pad Thai...it's fresh and delicious...great place...fast and friendly service...one of my favorite places to eat!... read more

I am completely disappointed with the new Saigon Cafe both in over all ambiance and food quality. I have been a dedicated regular for 5 years and will no longer be dining here. The wait staff seems poorly trained and out of their depth in the new space. They have the bar tender in charge of take out orders which is frustrating because he is too busy with patrons at the bar to adequately assist you. The food used to be prepared very quickly and tasted amazing. Now it takes three times as long and is bland and over priced. I'm not sure but it seems like it may be under new ownership, and it's just very sad because it used to be my favorite restaurant. read more

Food is amazing, Our server (Sarah) was great ! She knew the food to the T! and was very good with helping us decide on our meals. She was very friendly, funny and on top of service for us and extremely attentive, Mind you this was great customer service skills I noticed ( It being a Friday night and all and extremely busy ! It was a packed house! ). She was full knowledge of the food and alcohol which was very helpful when we asked for full descriptions of the dishes and drinks seeing as how the menu is pretty extensive. I was impressed and we really enjoyed ourselves !!!! Definitely made the experience very comfortable and fun, Along side of being professional.. I was blown away by the food, experience and ambiance... All these bad reviews I think are seriously a joke and people just want to complain constantly about anything because there miserable nasty people... If all you want to do is complain? Stay home! I frequent here weekly now and look forward to bringing new friends each time and will continue too. I give it 5 stars and suggest everyone ignores these ridiculous reviews from miserable people and don't go by reviews !!!! Go yourself to make up your own mind on food and atmosphere! I have never had a bad experience only GREAT ! And I also think the waitstaff is always very helpful friendly and make my experience great there ! And Oh.... For the complaints about it being cold in the winter? Its 30 below in Buffalo! Cut that place some slack! its all windows what do you expect?!?! Keep up the good work Saigon! Know that you are appreciated ! read more