I had a very positive experience with Blue Chip Auto overall. They did an excellent job installing…read moremy windshield--everything looks great and the quality of the work is solid. What stood out to me even more was their service recovery. There was a small item I had requested that was initially overlooked. While it was inconvenient to have to come back another day, John handled the situation the right way. He was genuinely apologetic, took full accountability, and made sure it was addressed without hesitation. That kind of ownership goes a long way. Mistakes happen, but how a business responds is what matters--and in this case, they showed professionalism and care. I left feeling respected and taken care of. I would absolutely recommend them and would use their services again.

It doesn't get better than these guys! I chose Blue Chip to replace my windshield based on the…read morepositive feedback and they didn't disappoint. I requested a quote online over the weekend and received a call Monday morning. John set me up with an appointment and ordered the windshield then and there. What was the most helpful that he called my insurer while I was on the phone with him. My insurer told me that the crack had to be larger than a silver dollar to cover replacement. They went on to say that Blue Chip was not a partner of their insurance company. I asked the insurer if that meant that they wouldn't cover the windshield if Blue Chip replaced it. John promptly jumped in and told me that the windshield would be covered 100%, but that the warranty would be covered by Blue Chip rather than my insurer. I appreciated the clarification. He told me that there would be zero out of pocket cost to me. The insurer told me that the repair would be covered and John did the rest (which was literally everything). Blue Chip replaced the windshield right in my driveway, again, at no cost to me. The service tech, Dan, was on-time and went out of his way to answer my questions, like calibration of the camera. Since my vehicle was newer, it had a camera for emergency braking and adaptive cruise control, which required calibration by an authorized tech when the windshield was replaced. Blue Chip took care of that as well. Dan showed me where the camera was mounted and why it needed to be calibrated with the windshield change. Dan was professional, competent, fast and friendly. In the end, I got a shiny new windshield installed by professionals at no cost to me. I have found my permanent glass company!

Neal responded to my project right away and demonstrated amazing customer service from start to…read morefinish. I had gotten a quote 4 months ago for my husbands new Honda accord which had a crack in the windshield all the way up the passenger side. $800 from Safelite and mobile service was not included "due to the lane assist in the windshield and it had to be done in a controlled environment." What a scam. I started a project on Yelp and Neal got to me right away with a $325 quote and mobile service included!! Take that Scamlite! Neal completed the work in my driveway in half an hour. Best decision ever. It also helps that he is the friendliest guy ever. Thank you so much!!

Excellent customer service and great job, would definitely use these guys again…read more Came to my work site, easy easy!

Edgar did a great job on my windshield. Squeezed me in same day. He was very friendly, fast and…read moreoffers a warranty on the windshield. Will definitely recommend him to my family and friends.

My husband has had several perfect repairs to his truck windshield. So when mine broke and then…read moresplit and grew at least 12 inches on both cracks and HAD to be replaced. I called these guys and it was fixed in the same week! I am super picky who I deal with and the service here was absolutely the best!

Great customer service. We will use this business again. they came to our house and did a great job…read morereplacing our windshield.

The best service I've had in a while! So wonderful. Phil was great to talk to and helped with…read moregetting everything taken care of with insurance and OEM glass replacement. From start to finish it took 7 days. Amazing. They got the info, texted to schedule and came three days later! Thomas was awesome replacing my glass and took 2 hours and recalibrated it all. A wonderful family owned company. Will use them again and have recommended them to family already! Great value and 100% covered with AAA. Thank you so much!

Found this company by doing a Google search and called and setup an appointment for the following…read moreday. Told me they were wide open and I asked for a morning appointment. Was then told that the installer would be to my house from 8am to 12 noon. Really, I have to take a half day off work to get my windshield changed? Anyway, I agreed because the price was about what I was expecting. The following day it was 11:30am before the installer showed up. He did the work quickly and after a couple hours of sitting looks like a decent job so the installer gets 4 stars (1 star off for being at the end of the appointment window). The problem I have is the person that came and did the job does not work for the company I hired. He is a subcontractor and does installs for companies that just take your order and then pay someone else to do the work. I would have never used this company had I known they were not going to do the work themselves. Also, I wrote out the check to the company I called which was M & J Auto Glass and the installer told me that wasn't the companies name. I went to their website and it shows that as their name but he was concerned about taking a check made out to another name then what hired him. He stated the companies name is Forever Auto Glass out of Surprise and I called and hired M & J Auto Glass with a Goodyear address. Even the invoice states Forever Auto Glass. I wish I had just called the installer himself and skipped the middle man.

Found this company by doing a Google search and called and setup an appointment for the following…read moreday. Told me they were wide open and I asked for a morning appointment. Was then told that the installer would be to my house from 8am to 12 noon. Really, I have to take a half day off work to get my windshield changed? Anyway, I agreed because the price was about what I was expecting. The following day it was 11:30am before the installer showed up. He did the work quickly and after a couple hours of sitting looks like a decent job so the installer gets 4 stars (1 star off for being at the end of the appointment window). The problem I have is the person that came and did the job does not work for the company I hired. He is a subcontractor and does installs for companies that just take your order and then pay someone else to do the work. I would have never used this company had I known they were not going to do the work themselves. Also, I wrote out the check to the company I called which was M & J Auto Glass and the installer told me that wasn't the companies name. I went to their website and it shows that as their name but he was concerned about taking a check made out to another name then what hired him. He stated the companies name is Forever Auto Glass out of Surprise and I called and hired M & J Auto Glass with a Goodyear address. Even the invoice states Forever Auto Glass. I wish I had just called the installer himself and skipped the middle man.

Fast service and very knowledgeable, unfortunately I've had to use them twice but they get me back…read moreon the road quickly and not alot of cost.

I looked for a good auto glass shop, my insurance was sending me by default to their competition…read morebut I refused to go, and after reading some horrible reviews, installation issues, horrendous non-existent customer service, there was no way I was taking my car there. Let me start by stating that Tara out of the Provo office was outstanding from the time we had email exchanges to the time I arrived and took care of my car. Not only was she amazing but so where the crew, diligent, professional, courteous and efficient. The reservation, the repair and replacement including calibration was done with expertise and extremely quickly even if my car had all the bells and whistles on it. All I can do honestly is praise the service and work they performed. Their prices were competitive, and best of all you are supporting a small locally owned family business that take huge pride in their work, something you do not see in big box organizations. If you look elsewhere good luck. Would I recommend them, hands down in a heartbeat. They fixed my fully loaded Audi Allroad, and I will be back to see them to get my other car windows tinted. You get service, really people, a great family oriented business and support your local community, what more can you ask for. Thank you Prime Autoglass, I 100% recommended them to everyone. I never post but after my experience I had to share with everyone.

Called, the owner immediately got my insurance company on a 3 way call, she booked my windshield…read morereplacement, I got $100 cash and a very nice young man (Tony) came and installed my new windshield! I'm just wondering why I got an email from "Safelite Auto Glass" asking me for a review?? Wierd!!

On my way into work I struck a large bird which caused significant damage to the driver's side of…read moremy windshield. I called a couple other glass companies recommended by my insurance that opened early and neither had any appointment's available that day to replace my windshield. I called Magic Windshields because they were close to my work. Magic Windshields opened early so I called them right when they opened. I spoke with Gracie who was very helpful and checked with the installers and manager to make sure they could get my windshield replaced before I left work. I needed to leave work by 2pm at the latest and she made sure it would happen. I was also informed the company was also a recommended shop by my insurance, so that was a nice bonus. Gracie told me they could get it done and come to my work to get it done before 1pm. Cristian, the installer called me about 10 minutes before he arrived and quickly replaced my windshield. I am extremely thankful they were able to help me out so quickly and get me back on the road. The interaction I had with both employees was very pleasant and professional and the install was great.

Buyer Beware, Magic (not) Windshields uses low quality…read morechinese (Fuyao) glass by default. This cheap quality glass is easily chipped/cracked which might make you a repeat customer and costing more money. Seems like a immoral business model/practice to sell cheap glass that most likely will need repair or replacement soon after installation. Buyer Beware!