We booked Sage Maid to clean our condo, Lupe & Jennie did wonderful job, so we decided to book the same team again this time to clean our short term rental. The two ladies went above expectation. We plan to call them again after our guests check out. read more

Never showed up for our appointment. Scheduled by phone, arrived 30 minutes early then never returned.

I hate writing bad reviews, but as an entrepreneur with multiple businesses and in this case multiple vacation rentals, I must. If nothing else hopefully providing a teachable moment and illuminate the scant availability of capable cleaning services. I screwed up and permitted my 60 day guests to stay an extra day without notifying my cleaning crew. Needless to say they were booked the morning of my next 30 day guest. It was extremely difficult to find a service to come the next day and all quotes were between 140-280. This has been cleaned for 10 yrs for 100. 4 hrs $25/p hr. Not bad. This particular service insisted on min 2 hours $70/hr 2 people. I thought ok 2 people x2 =4 hrs..a bit more but grateful they could come. I realize they don't know the house, but thought since I was there to direct if needed (and oh was it needed) it would be ok. Not! The owner spent 80% of her time talking about how expensive workmans comp and typical biz expenses were. I understand profit and loss as I lecture at the university level to would be entrepreneurs. Needless to say, I had a lot of work still to do. I was disappointed that they didn't have a hospitality sensability- didn't know how to make a bed , fill soaps, conditioners, setting tissues to hospitality standards. But most important, they were incredibly slow, lacked confidence and pride in their business and spent too much time inefficiently. And I didn't say, there were 2 beds to make up and 1 bathroom to clean..the others were unused! Andvthey didn't even get to the 2nd bed.I really felt raped and I know this about the area because of the high concentration of absentee owners. They get taken advantage of. As a biz owner here for 10 yrs, I apologize for this streak of avarice and true incompetence in my community. Please biz owners note you are a reflection of our brand! Get it together. read more

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Run for your life! We hired this company to clean our house in Rancho Mirage. They were scheduled to arrive early at 7am because they told me they have to be at another house by 10am. We are extremely organized and have cameras all over the property. Needless to say, we were able to keep track of everything on the property. Long story short, Enessa shows up about 2 hours late around 9am with excuses and she even called me to access the lockbox to get inside the home. Not sure why she struggled to open it even though the access code was correct but that's besides the point. After a few minutes of being in the house, some random guy she knows shows up to our house and hangs out inside while she cleans for about 15-20 min before she leaves. She was there for a total of about 30 min before leaving the house uncleaned. She even sent me a lying text message claiming she cleaned everything except the master bathroom floor, so I immediately asked her not to return to our house. A few hours later, we see her on the cameras trying to get back into the house that she was asked not to return to! Luckily we had immediately changed the access code so she couldn't get in. I asked her to leave the property immediately. The next day they had the nerve to try to scam me by sending a bill for $105 instead of apologizing. That equates to 3 hours of work! These people are apparently unreliable scammers with no shame. Obviously we won't be using them again. read more

We never hired cleaners by the hour before but decided to try Eness, known as Desert Maids, to clean our empty house. We agreed on 3 hours and stopped by to check. The floors were cleaned except in one area but not all areas were dusted (very few in an empty house). We found our new bathroom accessories outside the front door instead of in the bathrooms where we left them. Eness called later to offer to come back to clean the areas they missed. read more

This is the 3rd time I have used Eness and her staff So pleased with the work,and so pleased I have found a great cleaning service I can trust also Highly recommend read more

I was arriving in the desert on a Saturday to spend a week at our timeshare. I wanted someone to thoroughly clean the unit upon arrival. I contacted several cleaning services just three days before our arrival and a couple said they only provided regular vacation rental cleanings and a couple said they were unavailable or did not work weekends. Sage got back to me right away and was able to accommodate my request. we checked into the timeshare at 4 P.M. on Saturday and promptly contacted Sage. We told them what timeshare community we were at and gave them the unit number. The two ladies showed up right away and got to work. I explained I wanted everything disinfected (drawers and cabinets in all bathrooms and bedrooms, all interior and exterior of all kitchen cabinets, and general cleaning of all surfaces and furniture). The ladies were brilliant. They thoroughly cleaned both bathrooms, floors, bedrooms, dining and living area and cleaned the kitchen cabinets and refrigerator. It was such a time saver and I was able to unpack and not feel as though there was creepy stuff around. They even disinfected the coffee maker. I will definitely use them again and the price was very reasonable. read more

Person who did the work did an excellent job and the price was reasonable. Paid them and never heard another word even though I requested monthly service and gave the supervisor a good review on the person who did the work. I made it clear to them I wanted monthly service and never received a call back to schedule it will be a month next week and I never heard from them. I guess business is just too good to take on another client. I get the message, do you? read more

I am so glad to finally find a maid I trust! I have been looking for another maid since I lost my previous person. Eness came first and was very professional. She sent Annetta to clean my place and she did a wonderful job. She was friendly and did a thorough job quickly. She is great with animals and my dog (who likes to bark) followed her around most of the time. I would totally recommend this service. read more

We called them on a Saturday and they showed up on Monday. We are out of town and they were very good about sending pictures and communicating. They called me with questions and were able to complete the job in a timely manner. We will definitely call them again. read more

Positive attitudes, detailed cleaning and friendly people. I used them for a deep clean of a house I just moved into, they cleaned every corner and took their time making sure everything was spotless. I'm now using them weekly! Desert Maid Services does quality cleaning. read more

I used this service twice on a recent trip to Palm Desert. Eness did an excellent and thorough job of cleaning my rental home. She was prompt , efficient and very pleasant to chat with. I highly recommend this company. read more

Absolutely fantastic. I recently had surgery and they were so respectful and did an amazing job of cleaning. Everything was handled in the most professional way. I am delighted and will definitely have them back again. HIGHLY RECOMMEND read more