I got married this past weekend and prior to our wedding, I dropped my wedding dress off at Sage to be cleaned and steamed for our big day. I did research and read reviews prior to choosing Sage. Sage seemed like the best option. However, my experience with them was so awful that I hope no other brides choose this company to entrust with such a special piece of clothing.
When I dropped my dress off to Sage, I let them know that I had a hard deadline of the following Tuesday as that was the day I would be heading out of town for the wedding. I was reassured multiple times that it would be ready in time and I didn't need to worry. When I handed my dress over to the front desk, she crumpled my dress up and "laid it in a clean chair." That should've been the red flag that made me walk out of the door that day. However, I trusted her, paid over $180, and left.
The Sage portal said my dress would be ready by Monday. I called Tuesday morning to see when was a good time to come pick up my dress and was told there was a day delay. This was unacceptable considering they charged me a rush fee and reassured me it would be done on time. I got in contact with Cohen who assisted me in getting my dress back in time for me to leave. That whole ordeal was stressful enough but unfortunately it doesn't end there.
Upon getting to Sage to get my dress, I immediately noticed several scuff marks on the train, the back of my dress, and a spot on the front. It didn't look steamed and looked to be in worse shape than when I dropped it off. I was getting upset with myself for thinking that a dry cleaners potentially returned an even dirtier dress to me than when I dropped it off. Because how is that possible?
I contacted Cohen to express my concerns. There was nothing I could do about getting my dress cleaned at that point because my wedding was just in a few short days. He offered to give me a free dress preservation after the wedding was over to make up for what happened. I let him know that while I appreciate the kind offer, I didn't trust the company with a t-shirt, let alone my wedding dress for a second time. He then said he understood and said he would issue me a refund for the service. He has yet to do so.
Upon getting back to my house and laying my dress out, I referenced a photo of my dress from not even a week prior that had none of the scuffs that were now scattered across my gown. At this point I broke down crying because I was so over the whole situation. My dress had at least 5 very dark scuffs all over it. Thankfully my sister-in-law came over with several different cleaning options and I was able to carefully remove the new scuffs that Sage put on my dress. It's sad that I was able to use a q-tip and soap water to clean my dress better than an actual dry cleaning company.
Hopefully if you're researching somewhere to get your wedding dress cleaned, or other special garment, you stray away from Sage. I am extremely disappointed and saddened by the whole ordeal. From start to finish, this company handled such a special garment with disrespect. I'm appalled that this even happened and even more upset for being made to feel crazy for accusing them of making my dress dirtier than when I left it with them.
I'll still be waiting for my refund. It's ridiculous to charge someone almost $200 to make something worse than what it was. If I were you, run in the opposite direction. read more