I used Tide Cleaners in Sarasota for years and had great experiences, which is why I continued…read moreusing Tide after moving to Brandon. Unfortunately, the Brandon location has been a complete disappointment. I brought in an investment piece I wear as a corporate trainer. The dress and matching belt are the same fabric and color and were cleaned together to maintain a consistent, rich black. Due to the Brandon location's boiler being down for several weeks, my items were transported to another location for cleaning. When they were returned, my matching belt was missing. I went back multiple times. They were unable to locate it. There was no resolution, no replacement, and no meaningful accountability. This is unacceptable, especially when customers are trusting you with high-quality, expensive clothing. The difference between the Sarasota and Brandon locations is stark. If you value your wardrobe, I would strongly recommend avoiding the Brandon Tide Cleaners and choosing a different location or a different cleaner altogether.

If I could give a zero-star rating I would. First- and last-time using Tide Cleaners Valrico on…read moreBloomingdale Ave. I dropped off clothes that were urgently needed for a funeral and was assured they'd be ready in time. Instead, I got a last-minute text saying production was halted and my clothes wouldn't be ready until days after the service. My family had to attend the funeral without what we had planned to wear. When I finally picked up the clothes later and asked if any consideration could be made after I was just told none was going to be given on my $36 bill, the owner, told me in a condescending tone, "Oh no sir, let me take care of that for you but do me a favor and never come back." He said this in front of other customers. I assured him I would never step foot in this business again. Maintenance issues happen, but the lack of accountability, professionalism, and basic respect was appalling. Tide Cleaners lost not just me, but my family as customers, over how this was handled.

Following our wedding, my wife and I looked for a cleaners to get my custom jacket and custom white…read moredress shirt dry cleaned. I want to maintain their quality and need to wear them again next week for a special dinner. We checked Yelp for the best reviewed cleaners in our area, really somewhere in Brandon/Riverview. Best Choice Cleaners stood out and we brought my clothes there. We dropped by on a Tuesday morning and they took in my jacket and shirt. They told me they would be ready the next day after 3pm. Super quick and the price was only around $7. I don't typically ever use dry cleaning so I don't know what going rates are but I was fine with the price. The next day before noon, I received a text from the cleaners saying my clothes were ready. Super quick turn-around and my jacket and shirt look great. The Yelp reviews were spot on! The staff was friendly and helpful. I'd definitely suggest Best Choice Cleaners for your dry cleaning needs.

Just don't bother and find somewhere else. If zero stars were possible BEST CHOICE CLEANERS…read more"earned" it. My husband dropped off a garment for alteration. He returned to pick it up at the specified time and the staff could not find it. They explained that they are under new management and the shop environment was very chaotic. The staff did give him the "Manager" Barbara's telephone number to obtain her assistance in resolving the issue. It was Saturday so he left a voicemail. There was no call back on Monday and he had to call her. Barbara then explained that repairs take 7-10 days. It was now at three weeks, so Barbara said if we went anywhere else it would "take weeks." Despite attempting to pick up the item three times (at the times they specified), we were refused any compensation for our inconvenience . This business needs to take the time to train their staff on their new systems and customer service. Satisfaction guarantee means nothing,

This place is awesome. Earlier this week, both my Samsung Washer and Dryer decided they wanted to…read moreact up. Dryer needed new heating element & we got that. Washer kept giving error in rinse cycle & now will not even start. We came here about 1100 AM on a Saturday. First of all, these speed Queen washers are the bomb. I saw people loading a whole baseball team worth of clothes & they just got swallowed right up. Dryers are huge too. No noise or broken machines when they are running. Now the price is high for this; starting at $7.50 for the washer & $3.25 for the dryer. I can't complain as I already spent $300 on a dryer, THIS WEEK. LOL. Attendant was cleaning the store the whole time & the Gator Ade Zero is a cheap as the water. Comfortable seats & clean restrooms. Even after I get my washer fixed, I'll probable be back. 5-stars

Everything is very clean and easy to use washer/dryers wish there were more locationsread more

Took $200 sport coat and $250 cashmere to clean in mid October. Both were shrunk several sizes…read moresmaller. Were told we could be refunded 10 x drying cost, which is a little over $400. Here we are mid-December, still being jerked around by this business; no check, but excuses every week.

Sage is my favorite dry cleaner. Reliable, reasonably priced and amazing staff! I can trust Sage…read morewith all my clothing, bedding and cushions, curtains etc!

I moved into the area recently, and this is the only laundromat I've used. The machines are not too…read moreold, and the cost is reasonable. I try to go during the week, as it gets busy on weekends. I have not used the other services, but, know others that have. They are very personable and helpful with whatever your needs are.

Very well staffed, clean and comfortable place to do your laundry…read more It was our first time using this location and Sondra was a huge help.

I've been using this service for about a year and the quality of their service, particularly…read morecustomer service, has become so bad I had to write a review. I took a large amount of clothing in for cleaning and alterations. I should have known better than to entrust them with this when the gentleman at the counter did not know how to measure an inseam or what a suspender button was. Three weeks later, the items were still not completed as requested. I had to make a total of 4 trips and a series of phone calls about suspender buttons, that were never put on. When I went back for a refund for the requested but incomplete alterations, I was told I was not charged for them, even though they clearly show on the work order. Why would a business knowing what was ordered, had not been completed, allow the customer to pick up the order. Either they don't like making money, or they're lying. (At their claimed charge of $3/per button, which I never paid for past alterations, I suspect the latter is true.) The first associate told me that he was not authorized to give any refund. Only the owner will do that and it would take three days before he would call me back. Viewing that as unacceptable, I made serveral calls to their customer service number. Unfortunately, it only takes voicemails. I left a message, and never received a call back. I returned to the store and asked for a manager. The two associates working indicated that their stores do not have managers. They can only leave notes in their computer system for the owner. I was also told that the owner does not ever give a refund, only credits and I should not expect a resolution from him for at least two weeks. If this wasn't my personal experience, I would find it unbelievabe that a business this size could be run so incompetently and with such poor customer service. This business does not deserve anyones hard-earned money.

In Feb 2023 I dropped off 3 sweaters 2 cashmere one merino about $400.00 worth…read more I picked them up the following week, all were shrunken too small to wear anymore. I called and was told I had to bring them back within 72 hours, well I got them cleaned for a two week trip. Which I left on the next day. So now I am out the cost of the sweaters and could not take them on the trip. Never use these cleaners. This is the first time a cleaner has ruined anything of mine and I an 70 years old!

Brenda always greets me with a smile. She sees my car and greets me by name. Had a stain on my one…read morecoat and they took it back and got the stain out! Another time they caught a rip and called and asked if I would like it repaired!!! What service!!! Always courteous , kind and quick service!!! Thank you again for always having a smile and perfectly done dry cleaning to make my day and going that extra mile !

Very rude and unprofessional. I would not recommend this business due to their terrible customer…read moreservice!

GEMS is definitely a part of my wardrobe maintenance. Whether it's business or pleasure, the team…read moreat GEMS Dry Cleaners keeps me on point. The quality of care with my garments, the value for the service is great too as well as the great customer service makes them a GEM for all to use. Stop by and see them. Never disappoint. It's the great service for me. Thanks GEMS!!!!

OVER $2,500 IN DAMAGES, ZERO ACCOUNTABILITY, DEEPLY UNPROFESSIONAL!!!…read more If I were permitted to give zero stars, I would do so without hesitation. I brought eight valuable garments to GEM Dry Cleaners, including two custom three-piece suits with Italian fabric and buttons, a $500 long coat, and a $200 suede jacket. Every item was damaged. Buttons were loose, seams were torn, and most upsettingly, and without my consent, they ironed sticker labels directly into the fabric of every piece, leaving permanent, burn-like marks. I was never informed this would happen, nor given the option to use pins--a safer more standard method used by most reputable dry cleaners. When I questioned it, the owner, Bryan McNatt, claimed there were signs. The only one I found was hidden behind the counter, barely visible. Others were small printouts, covered by card readers and equipment. Even Bryan admitted the signs were hard to see, which makes it even more perplexing that nothing was said to me during drop-off. I contacted no one, yet Bryan called me personally at 8 a.m. from his cell phone (which I assume he retrieved from the customer system), yelled at and berated me, and offered a mere $36.45 partial refund for the damage of thousands of dollars worth of items. I did not accept the offer because of how inappropriate it was. I spoke calmly and expressed I wanted to handle this amicably, but he was immediately defensive, dismissive, offensive, and said I must be struggling financially to care about the damage. When I said I may have to file a complaint with the Better Business Bureau, he told me to do whatever I needed and banned me from returning. The staff were also rude. One employee was visibly wearing a court-issued ankle monitor while working. While everyone deserves employment and second chances, I believe this anecdote unfortunately gives insight into the deeper issue -- a clear lack of professionalism, accountability, respect across the board, and oversight at this business. The garments are permanently damaged, and nothing can undo that. This was one of the most frustrating, heartbreaking experiences I have ever had with a business. I trusted them with irreplaceable items, and they treated me and my concerns with absolute disregard. Please read through the many other similar reviews. I am far from the only one who has experienced destroyed clothing and mistreatment at this establishment. I am sure they will try to twist and make up some way to rebut this, so I have decided to include some of the photographs of the damaged garments and the obscured signage with this review so that others can see the truth for themselves. I sincerely hope this helps at least one other person avoid the same loss.

I'd rate a 0 if I could. The customer service was terrible, insanely expensive, and the clothes…read morereeked when we got them back. Do not use this place.

The prices were reasonable for the quality of service, and the team was friendly and accommodating.read more

Outstanding service, quality of work, price and turn around time…read more I'm always looking for a good alterations place. Most places are hit or miss and I leave clothes concerned about the results. From the start, I had confidence in Kelly. She took the time for me to try the jackets on and knew what the length should be based on the type of jacket. I've been a couple different places where the people didn't know how things should look, only asking what I wanted and if that looked ok. I left two jackets with her to hem the sleaves. My jackets came back in a week and the sleeves were $25 each. They are perfect. The stitching is excellent, the fit is exactly how it should be and the jackets don't look hemmed. The sleeve cuffs are straight and look original. I'll be back here for all my alteration needs.

Absolutely outstanding service at Kelley's Alterations. I brought in a pair of jeans that needed…read morehemming and not only was the work done the same day, but the craftsmanship was flawless. The fit is perfect, the stitching looks factory-original, and the turnaround time was genuinely impressive. Kelley is professional, efficient, and clearly takes pride in her work. It's rare to find this level of quality combined with speed and friendly service. If you need alterations done right--and fast--this is the place. Highly recommended and I'll definitely be back.