I've been using this service for about a year and the quality of their service, particularly customer service, has become so bad I had to write a review. I took a large amount of clothing in for cleaning and alterations. I should have known better than to entrust them with this when the gentleman at the counter did not know how to measure an inseam or what a suspender button was. Three weeks later, the items were still not completed as requested. I had to make a total of 4 trips and a series of phone calls about suspender buttons, that were never put on. When I went back for a refund for the requested but incomplete alterations, I was told I was not charged for them, even though they clearly show on the work order. Why would a business knowing what was ordered, had not been completed, allow the customer to pick up the order. Either they don't like making money, or they're lying. (At their claimed charge of $3/per button, which I never paid for past alterations, I suspect the latter is true.)
The first associate told me that he was not authorized to give any refund. Only the owner will do that and it would take three days before he would call me back. Viewing that as unacceptable, I made serveral calls to their customer service number. Unfortunately, it only takes voicemails. I left a message, and never received a call back. I returned to the store and asked for a manager. The two associates working indicated that their stores do not have managers. They can only leave notes in their computer system for the owner. I was also told that the owner does not ever give a refund, only credits and I should not expect a resolution from him for at least two weeks.
If this wasn't my personal experience, I would find it unbelievabe that a business this size could be run so incompetently and with such poor customer service. This business does not deserve anyones hard-earned money. read more
