I just had an unpleasant experience with the staff. I went to the self checkout to pay. I hit start on the screen and scanned my first item to check the price. It was correct on the price and total price. I was adding more items and out of nowhere some employee barges between me and my bag. He says: "I have to void your item. I was checking items earlier and forgot to clear the screen" (this was clearly a lie as I had been checking the prices diligently of my items the screen). He then proceeds to go through my shopping bag without asking for permission. He then left without even apologizing for the inconvenience as I now have to scan my items again. This was clearly a way for this employee to check if I was stealing at self checkout. I have no idea why they suspected me of stealing. I have never been so insulted to shop for groceries. I would never recommend shopping at this locations due to this poor experience. read more

Prices are insane. Used to come here regularly but now I feel like even Whole Foods is cheaper. I recommend Costco and Trader Joe's and Walmart (Alcosta neighborhood market usually) over Safeway any day. Even if it's 2-3 times longer of a drive from my house in Windemere. I haven't been to Safeway for a long time. If you must go, use the rewards app. I remember there being some decent deals and fair prices only with the app. Otherwise I wouldn't even consider buying 99% of the things here. I'm sure if you looked you could find stuff that wasn't overpriced but the general trend for regular grocery shopping feels like I spend twice as much or more here for the same things I'd get at other places. I don't know how true that is but it feels that way. It's a shame, I had good memories walking here with my friends after school in high school over a decade ago. Like around 2014-2015. It was also convenient having a place open 24/7 (before 2020) that was like a 5 minute drive away. Not like I often go out from 2-5 AM anymore anyway, not like back in my college days, but I got good use from that. I remember having to squeak a squeak toy and talking to Ricardo the cashier. Hope he's doing well, I never come here anymore so I don't know if he still works there but he was my favorite. Also Cal from DVHS was great, I actually knew his brother. I don't think he works there anymore since he was a kid back then. Or maybe college aged but I think high school. That was maybe around 2019. read more

Safeway - Grocery Near Me - San Ramon, California

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Breakfast is my favorite meal of the day.... They have a mini hot bar here and it was perfect to start by 6am day! Please come and create your own adventure read more

Safeway - Grocery Near Me - San Ramon, California

This is my go to Safeway location usually and I came to get some chocolates that were on clearance from Valentine's Day as they were 75% off, what a deal. I stocked up on the chocolates, I am good to go for a while. Happy shopper! read more

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The fruits there are okay and not that sweet, except the apples. When we were looking at the corn, we found a bug eating the corn, and we saw some huge roaches next to the bread. read more

One of the few Safeways in the area with gas. Earn discounts with points earned from shopping. Lines never too long. Tho they built the pumps too close to the convenience store/cashier building. If you're in the lead pump, be careful not to pull too far forward. Have had several close calls with vehicles trying to exit after pumping. Adding to that chaos are customers walking from their cars into the store to pay for gas or buy snacks, drinks or lottery. In the main store, like all the unusual items they are starting to carry. They need to carry more. Couldn't find toum or pomegranate molasses. read more

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I've had multiple terrible experiences at the Safeway on Bollinger Canyon balloon and the bakery department, specifically with Jodeci in the floral and balloon department. Please save yourself the trouble and avoid her. Most recently, I went in with my teenager to order two balloon bouquets for a birthday party. From the start, Jodeci was incredibly rude, unwelcoming, and made us feel like an inconvenience. Her terrible attitude was even directed at my child. To make matters worse, the service is a complete rip-off--they charge $1.50 just to inflate each balloon, and they didn't even stay deflated for half a day. The bouquets were also completely uneven and looked ridiculous next to our party decorations. She did a bad job with the balloon bouquets . It was an absolute waste of money, and my decor was ruined with the balloons. This isn't a one-time issue; I've dealt with her miserable attitude multiple times. Seems clearly she takes her personal frustrations out on customers. I will never go back to this Safeway for balloons again. Similar experience with the Bakery section. Although the cake was tasty, it looked terrible with unprofessional finishing. They don't understand our requirements, but they never say we cannot do it, and they ruined my cake for one of the parties. read more

All the worst sandwiches of my life have come from this Safeway. There's a woman named Kathol who just should not be making sandwiches. I work nearby sometimes, so I've ended up back here a few times, mainly because there's one guy who actually knows how to make a proper sandwich. But if you see Kathol or the older lady named Maji, do yourself a favor and leave. Today I ordered a grilled chicken sandwich. For some reason, the grilled chicken isn't kept with the rest of the ingredients. It's stored in a plastic bag inside a pan, down under the microwaves. Kathol pulled the bag out, still sealed and dripping with chicken juice, and dropped the wet piece of chicken directly onto my bread. I asked her to heat the chicken, but not the sandwich. So she picked it up again, and now my bread was soaked with cold meat juice. Completely unappetizing. The gloves she wears are used for everything. She uses them to open the fridge, pull out the pan, open the microwave, hold the knife, and handle my sandwich. All with the same pair of gloves. No changes. Just full cross-contamination the entire time. And they don't even cut the chicken breast. They just stack one whole piece on top of another, like you're supposed to unhinge your jaw like a hyena to bite through it. No slicing, no care for how the sandwich eats. It's just lazy. And it's not just today. One time I asked for red onions and they didn't have any at the sandwich station. Instead of just saying so, maji walked over to the produce section, still wearing the same gloves, grabbed a raw onion, brought it back, and hacked it into cubes. Not slices. Not thin cuts. Just rough, square chunks like she had never made or eaten a sandwich in her life, and dropped them right on top. There have been times where she's made a sandwich for me and asked me to go pay at the front, and I just ditched it on a random shelf and walked out. I couldn't bring myself to eat it. She also asked if I wanted mayo and mustard and then drowned the sandwich in both. At that point, it didn't even matter anymore. Bottom line, if you walk in and don't see the one guy who knows what he's doing, just go somewhere else please check out my pictures of these insane chopped onions read more

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I have extensive shopping experience at this Safeway store, so I was surprised to see so many negative reviews. The staff here are good, and I strongly believe Cavanaugh should be scheduled back for the morning shift--he's truly like Mr. Sunshine. Always pleasant, smiling, helpful, and full of positivity--he brings a ray of sunshine to Safeway. I urge his superiors to assign Cavanaugh to the morning shift consistently. Thank you. read more

The Floral Manager Jodeci at this location is very rude and dismissive not only to the customers but her coworkers,Mary and Rita.After the first of many encounters,I finally asked her name as she was not wearing a name badge,now I can see why! Safeway being a great company should take pride on who they put in a leader position and hold them accountable! The experiences I have had with her,bad attitude,no answer to any questions I ask, dismissive tone and looks,I cannot imagine having to work under someone like that! I am grateful that the other two ladies in the department Mary and Rita provide such excellent and respectful customer service,and who I will only deal with and are the only reason I will come back to this department.They have apologized for the behavior of the Superior and have gone above and beyond to ensure customer satisfaction.Please look into who you leave in charge! read more

This Safeway kinda sucks. Not only are they the only Safeway in the area not open 24 hrs, they're rude about it too. Came in today at 4:30am after two days of caretaking and wanted to grab some berries and some cereal. A lady working there informed me that they were closed but that I could still look for my things but the register wouldn't open for another 30 mins. Not even 2 mins later, a woman is kicking me out of the store and telling me to come back in 20 mins. San Ramon isn't that big. I'll just drive the extra mile it takes to go to the one that is open all hours that serves the people who have jobs with long late hours. read more

I was there and this lady was rude to the bakery worker, the lady seemed to be a little racist and rushed the kind bakery worker Tatiana. Tatiana has experience when I come and I luv her customer service read more

This is consistently one of the worst Safeways around, only convenience is bc I live nearby. Yesterday, I stopped in to pick up a couple things. It was quiet at the time. When I was checking out there was just one register opened. The checker scanned through some items as I placed my bag on the counter while I was paying. She threw in some things in the bag; egg salad on its side, green onions underneath a large can of soup and then she said " can you get that, I can't reach!" In a rude voice, referring to a bag of pasta & a box of cereal that she pushed to the end of the bagging area. Btw, she can clearly reach it. This store is always the worst, I've been going to the San Ramon valley, polar opposite people, store is clean and much better / more produce to offer. read more

This is by far the worst experience--not because of the hardworking staff or service, but because of the dehumanizing treatment they receive from Safeway corporate visitors. These so-called bosses come in, throw their weight around, and speak terribly to employees who give their all, working tirelessly and often overtime. As a regular customer, I have never once had an issue with the staff. They are always professional and helpful. What's truly infuriating is witnessing the blatant disrespect from corporate people who clearly have little understanding of what it takes to actually run a store. Today, at the Bollinger Canyon Safeway in San Ramon, I witnessed two or three corporate visitors barking orders at the staff to clean up a mess they themselves had made with their pizza lunch boxes. The Safeway employees work for the store, not to pick up after corporate visitors! When I asked who was shouting and speaking so rudely to the staff, I was told it was the corporate visitors. It was truly shocking to witness this, and that's why I am writing this review. I sincerely hope someone in Safeway's corporate department takes action and addresses this unacceptable behavior!!!!!!!!!! read more

I am new to this area, and I'm so glad I have a Safeway nearby that is well lit and pretty clean. I wasn't expecting much in terms of stock since I was there the day after Christmas, but I was able to find almost everything on my list. Rahman is an outstanding cashier. I wasn't expecting my cashier to have such charisma, but he went above and beyond to help me. I'll definitely be back! read more

I want to start off by saying I am sorry for my behaviour today at customer service. Young gentlemen was helping me get a money order. This middle age women cut in front of me and two another gentleman that been waiting over 40 mins. My rudness cause me discomfort. At the same token out of all the employees that work at Safeway only one person work for customer service. I see one cashier up front and the rest of them unseen or at lunch or break. I guess short staff. I try my best to avoid this location due to quality of meat they provided. I prefer to go to Dublin Safeway. The only good place in the store is Starbucks. The store is clean. I heard one cashier upfront giving someone bad attitude about leaving the heavy stuff in cart. When you see someone that have a heavy item you need to say. Please leave the item in cart. I will scan that item. She was kind of rude. read more

This Safeway location is still as disappointing as ever!!! The produce is unacceptable. I was going to get cuties or mandarins but saw so much mold on the mandarins. This is a health hazard and quite a careless practice. I will never shop at this Safeway again... read more

Safeway - Mold on the Mandarins... eeek! - Grocery Near Me - San Ramon, California

This place has so much potential. Good location, relatively recent renovation, large store with high ceilings and wide aisles. But the deli here just sucks. I saw another review that talked about their sandwiches, and I agree with that reviewer. There is another Safeway on San Ramon Valley Blvd that of course has the same menu and for some reason, the food at this one is always just a bit worse than at that other Safeway. Their sushi goes bad faster as well. The label would say best by next day's date, but it had already started going bad. Not sure if this has to do with their refrigerated display case (temp not as low as it should be?), or maybe they get the riff-raff fish rejects from that other Safeway. They have the best onigiri in the area, though, but only if consumed the day it's made (they only make it one day a week). The pre-cut fruit is either hard/unripe as hell or soft mush. Also, to echo another reviewer, the people that work here are less friendly as well. read more

Shout out to Suzy, every time we come here she is always so helpful and friendly. She makes our shopping trip so enjoyable when we run into her! read more

Surprisingly delicious! Friendly service at the deli counter, lots of selections, and delicious sushi and chicken. Back about 8 years ago, this Safeway had a full on sushi bar with custom made to order rolls, but unfortunately they no longer anymore. Never seen the sushi bar before at a Safeway, but was really cool while it lasted. Store Itself: Busy. Lots of fully stocked shelves which is nice as many stores shelves are empty. Lots of products, especially the international isle, one full length isles for specialty items compared to other Safeways with just a small section. Service: At the deli counter, kind and friendly. Gave an extra piece of chicken for free. Food: 1. Roasted dark meat chicken 4 thighs 4 legs {4/5 stars, $9.99} - Delicious. Very tender and flavorful. Seasonings taste smokey and sweet with rosemary and thyme. 2. Rainbow roll {4/5 stars, $11} - Very fresh and tasty. Crab inside and an assortment of tuna and salmon on top. Rice was cooked well and not crunchy. Overall: A nice Safeway located in Windermere neighborhood with lots of delicious food, friendly service, and ample parking. ***bonus On site gas station is available now. read more

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Decided to get a unicorn whipped cream birthday cake from this Safeway. Based on my past experience with Safeway cakes, typically their buttercream cakes were too sweet for me, so I opted for the whipped cream for this purchase. And that turned out to be a good decision. Their whipped cream frosting and filling weren't too sweet and it was just perfect. The inside consisted of both yellow and chocolate sponge cakes - I liked both, they were perfectly baked so they were bouncy, slightly firm and still very moist. I could detect the richness of the chocolate in the cake. They were good. The design showed a really good effort. The colors were super cheerful, perfect for kids' birthdays. They used plastic decorations for the horn and the eyelashes, which was fine, but I think the decor would've been a lot more impactful if the eyelashes had been piped with chocolate frosting or the horn had been made of something edible. But it was a cake from a grocery store after all. read more

Safeway - Unicorn cake. - Grocery Near Me - San Ramon, California

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CHECK DATES!! They have a bad habit selling expired food all the time, not shopping this store anymore!!

Well, San Ramon has two Safeway's, who knew? This one is "on the hill" on its way to Blackhawk. It's located within The plaza at Gale Ranch, has a gas station, and best feature -- 5am to 2am, that's darn near 24 hours. Typically, I shop at the other location on San Ramon Blvd (by the 680), but I wanted to give this location a try. Boy, I'm so glad I did. My eyes have now been opened! Large, clean, lots of sales, beautiful food court (sushi, sandwiches, hot foods), bakery, meat market, deli bar. The shelves are high and very well-stocked. I am duly impressed. When in San Ramon, this is now my "go to" market. read more

If I could leave a negative review, I would asked to speak to a manager just to give some feedback. She was so rude. Her name is Tina. She walked away as I was speaking. She was speaking to me because I was multitasking. She walked completely away from me and got huffy. she was rude as HELLL I'm sorry when there's 12 people in line at the fried chicken shop people should not be able to pay at the registers at the deli when it takes so much time that's not where you buy all your groceries go to the line or go to self-serve not 1213 items when there's such a line and one person working can't get over the read more

Safeway - Safeway - Grocery Near Me - San Ramon, California

I really wish I could leave a better review but all I have to say is DO NOT ORDER CAKES FROM HERE! I preordered a cake for my daughter's birthday. I even went in the day before to confirm the order, time and type of cake. Came to pick it up at the scheduled time (8am) and it wasn't even close to being ready. They rushed the order and we were late to her party because of this. The cake looked wonky, was all lopsided on one side. The one star is that at least the spelling was correct but then again we were right there waiting for it and telling them how to spell it. Horrible experience. Sorry but we won't be back and I suggest you try another place for your cake orders. read more

I would actually give this Safeway a zero. Today I clipped several items on the digital Safeway app. Well after I checked out, I noticed many of the discount items were Not discounted! Almost $50.00 in over charged!!! Come on now Safeway!! Coincidentally the customer in front of me had the same problem!!!!! Why have an app that doesn't even work!!!!!!!!!! Safeway needs to get their act together!!!!!! read more

Just had a great experience at self checkout. There was a very nice and patience lady overseeing self checkout. She took her time with me, to solve a problem with the personalized deals that it appeared wasn't applying to the items I was trying buy. Gave me a quick lesson on how to use the app, too. She listened to me, realized what the problem might be, and explained it to me in a way I could understand and follow what she was doing to help me out. Not sure why the clipped coupons weren't applying correctly, but she explained each step and pointed it out on the display so I could understand. Even she was confused why the deal wasn't applying. Then she gave me the difference between what it was charging me versus what the deal was. She made it right. On another note, Safeway could do a better job of displaying the deal price at self checkout to avoid confusion and save their employees time from having to explain these issues. Every time I use self checkout I'm left somewhat puzzled by the prices displayed and the breakdown. If you show a specific deal price, in the app, advertisements, etc. just show that deal price at the checkout display. Don't show the details of the different breakdown of the deal, just show the deal price. You can show the break down on the paper receipt. read more

On Saturday, Feb 17th, I went to Safeway as a normal routine. This time, I downloaded the app to get my additional savings for the first time. I collected my items and went to check out aisle #5, Ebony was again my Check Out Clerk. When I asked Ebony how to use my savings and tried to ask how to use this, Ebony rudely interrupted me and said, "what is your question." I told her you must be having a bad day. She got more upset and said "No, this how I am and I am very direct." I said I will pay full price. She said let me see your app and I checked out. It was a true bothersome that one employee can rub you the wrong way, and feel some sort of entitlement to speak to someone inappropriately. For that reason, I am sharing my experience with Ebony. Regardless of Ebony's job position being a Check Out Clerk, I think it would be beneficial for her to have better customer service training and a teaching moment. Safeway has a lot of good employees, respectful and helpful. Ebony hasn't been there long enough to act out of character. I hope this matter gets addressed by her direct supervisor. Respectfully, Concern Customer read more

Mary there who works at Safeway was so kind and courteous. She helped me with my cart and helped me managed my groceries after it was loaded. Thank you for going out of your way to help me! Safeway is very lucky to have an awesome employee like you!! read more

Lots of gas pumps. On a busy Sunday, I managed to get quick access to a pump and in just a few minutes filled my car with gas. The station is among the lowest prices in the area, although the prices in Walnut Creek are much cheaper. But if you're stuck in San Ramon, this is a good option for gas. They have water and squeegees, but none of the hand sanitizers actually had hand sanitizer inside. read more

Carlos in the flower Department is absolutely amazing. Carlos made me a special bouquet that just amazes me on how well it is thought out and put together. On top of that his personality is infectious and genuine. It makes me want to recommend friends and family to go to him anytime they need flowers read more

Safeway - Grocery Near Me - San Ramon, California

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Do not use pick up service. Placed an order and they claimed to be out of stock of several of the main items I wanted. Decided I did not want the order but they charged my CC anyway. It's been two weeks and they are still refusing to refund and no groceries were ever received. if I could give a zero I would read more

I'm disappointed on the customer service area. I know I posted a review on this same Safeway before but I guess they don't care because I went in there again trying to purchase a money order . Thinking that they have improved but No they haven't I probably waited 5-10 minutes and kept pushing the button and even asked the cashier to please call someone, he did but no one came or even at least called to say that someone is coming or no one is available . Last time I will be going to this Safeway for money orders. Annoying!!! read more

This Safeway is filthy. The scanners at the self-checkout are smeared with ???. Seems like the employee monitoring the self-checkout could be cleaning these on occasion (I'm sure there's windex somewhere in the store). Also, yesterday (12/2/23) all the half-gallon Lucerne fat free milk had an expiration date of 12/2. It all starts with the manager. Hopefully they'll read this and make some changes. In the meantime, I'll be shopping at the Safeway up the street and will only use this location for the gas station. read more

Darn I've been using this Safeway when it opened up and it just has gone downhill as I feel bad for the people working there. There seems to be alot on them in expectation and not staffed or enough space to what the parent co wants. I felt bad as a checker needed his break as he hadn't had one since he arrived and was told he had to wait till another checker returned (there are employment laws). The Director was there was he helped me with a return as no one came to that back customer service desk as I stood there for at least 5 minutes. Checkers saw me. The liquor mgr was a riot as he had his mask under his nose and the Director saw him. We all have mask fatigue and everything else but we want to get this over with. What else can we do. Safeway has what you need when you go in there so there's consistency there. Checkers are hit or miss. Easier to just do self checkout. It's a chore. read more

Corporate needs to provide adequate staffing in this store! The days of running in to grab something quickly are over!! Lines are always a minimum of 5 people deep. Today, I stopped in for more than a few things. It took me longer to check out at 6pm in a Monday night, than it took me to fill this cart. Ridiculous. read more

Safeway - My cart. - Grocery Near Me - San Ramon, California

Safeway has the best apple pies and bakery section. Every time I buy anything from the bakery here, it's just fantastic quality. Now, this is of no fault to Safeway alone, but the prices need to come down. It is just too expensive to purchase medical items or basic food products such as milk, bread, and canned foods. I bought two bags of bagels, cream cheese, and a drink and it was $20. I rather fight the crowds at Costco. read more

Safeway - It's just too expensive these days to purchase the necessities. - Grocery Near Me - San Ramon, California

A great Safeway - I'm always in here after work before I go home at a late, odd hour. Clean with a good sized parking lot. Palm trees with Mexican Feather Grass at the base gently moving in the breeze. Nice eye candy. One of the nicer flower departments I've ever seen. Fresh, strong and robust roses I found here. Very fat stems just incredible quality - not the low quality type that they use for funerals - and only $10 for a whole bunch of them. Buy some of these for the lady - and she will love you for it. At 1am they close down the registers for 20 minutes I think for accounting purposes. I liked how they gave a 10 minute warning over the PA system... not all Safeways are as efficient. read more

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Ordered a cake for our daughter's birthday and came in the night before to confirm that everything will be ready at 8am. Came in around 8:10am the next morning and was told that the cake isn't ready. The birthday party starts at 9am. Do yourself a favor and take your important celebration preparations elsewhere. They never apologized for the error. read more

Good service. Good products. Easy access. Customer service should be more available instead of waiting long time until someone arrives.