Disappointed in quality of items. Large eggs are extra small. Bounty paper towels are recalled for bad smell and dangerous chemicals. 3 brands of bacon bought and thrown away. 10% meat with the balance fat. Just a few. read more

Visiting Prescott to get away from summer heat in Phoenix. Staying at a local Airbnb, we stopped by Safeway a few times to get groceries. Staff was very friendly and pointed out where to find items. Store is clean recently updated. The Prescott Safeway print ad sale prices were 50¢ to $1 more than the ad sale prices in the Phoenix area. So, if you shop the sales like I do, buy groceries in Phoenix before heading up to Prescott. However, plan to fill your gas tank in Prescott to save 40¢ a gallon on average from Phoenix prices. read more

I really enjoy shopping at Safeway on White Spar Rd. Everyone is great there. Especially the Manager Cliff who is so helpful and can help you find anything throughout the store when you can't readily find it. read more

This is the worst Safeway ever. Every time I place a pick up order there are always items unavailable. On August 31st I placed an order, picked up and once I got home realized I didn't get any of my frozen items. I immediately requested a refund through the app. It is now September 7th and still says my refund is under review. Even after Chris, the order pick up guy texted me the next day saying he found my missing items in the freezer. Totally incompetent for just a simple order. I will stick with Frys from now o! read more

We ordered a Pre-cooked prime rib dinner with all the sides, two weeks in advance, since our kids were coming to visit for Christmas from California for the 1st time. (Haven't seen them in years) Spoke with the deli manager, Becky. Went in to pick it up and she said "sorry, we already sold it" I was absolutely irate which of course did no good since it was gone and of course they had no more. Damnit She then offered me a turkey which I had no choice and walked around the shelves in front of the deli and grabbed a bunch of sides and tossed them in my cart. This is the worse service I have ever experienced. I absolutely hate this store and highly recommend you not to go there. read more

Prescott Willow Creek is very clean and have friendly employee's and I like their produce better than Fry's however, prices are outrageous! The most expensive store in Prescott beside's Sprouts. I try to use digital coupons but it is difficult to use and it doesn't work half the time. I have been told, "oh that digital coupon doesn't apply to this store". if you're going to have digital coupons they should be good for ALL Safeway's. The coupons are suppose to automatically be taken off when you use your Safeway card but I have found looking over my receipt that it doesn't all the time. I was also price gouged during Covid and forced to pay $40 for a package of toilet paper. You guys need to do something about your high prices. Not a happy customer! read more

I have to concur with all the one-star ratings for Safeway at White Spar in Prescott, Arizona. Earlier this year in 2023 a manager named Johnny was the best employee at this store...always friendly and happy to assist customers...he must have been transferred and we're stuck some fat, angry, rude older women (i'm older too but have a positive attitude) who are always chatting with one another ignoring customers and when someone finally gets their attention for assistance they're are rude, so this store needs a major shakeup in how to treat customers in the self-checkout, If they hate their jobs that much, quit! There are two younger women in their teens or early 20's who are very efficient and very nice. read more

I dropped by for a few items, i seemed perplexed about something and the employee by the name of Devon was nearby. he went out of his way to ask how he can help my dilemma, and throughout my visit he was graciously helpful. he is a young good looking dude, and to see this in the young generation, to reach out and be of some help. i was looking up a digital coupon, glitched up coupon on there end, already flustered and spending ridiculous amount of time for the savings, he saw i was perplexed. thanks Devon! you just saved Safeways Customer service and a likely customer to come back. read more

I stop at Safeway often since It's closest to we're we live. I love Safeways meats & produce however they are out of product more than anything The store seems pretty clean until you go into the bathroom also I don't understand why more registers aren't open causing long lines! Tracy (the store director) is extremely rude! I made a cute don't know why I continue to shop here when they are constantly out of stuff and she made a really rude comment back telling me there are other place I can go! What?? She seriously needs some training on how to interact with others!! read more

Tried this location twice for car side pick up and I live an hour away. They tripled my turkey order so two were the sale price of $7 and change, while the third one I did not order was $19. Ordered 7lbs of steaks on sale for $2.97 a lb and employee gave me three packs totaling 7 lbs so for two packs I was charges $6'ish and the third I was charged $42...yes a $30 difference. My 49 cent buns rang up at $2.49 and my key limes at 20 for $1 were $2.60. Charged way over $40.00 from my original order sent in online. Called four different numbers before a gentleman with an accent who tried to help me for half an hour and the next day I was only refunded $24.00. Not worth another half hour of fighting! :( Warning to those considering pick up. Get your receipt there and anticipate a fight. read more

There's a checker named Kay that helps with the self service checkout, she was knowledgeable and most helpful on showing me how to get my "just 4 U" Safeway app working correctly on my iPhone that shows the digital savings on the register as advertised while shopping. With 3 items alone I saved 14.00. Her patience and helpful attitude was very much appreciated, especially during the busiest holiday season of the year. I have always favored this particular Safeway. It's close to home The manager has always been helpful, produce workers are keeping things fresh, Deli n bakery is great, no long waits, Good folks that shop and work there. Not to mention the sales and savings. Even the box boy Stuart collecting the carts was most helpful and kind. Happy New Year Safeway keep up the good work you are ALL appreciated! Hope M read more

In a world where it's difficult to find helpful folks, Kay has restored my faith in just how great one person can be. I'm not a regular to this Safeway, as I'm from Tucson. I was in self check out and realized I was not getting my discount for some items. Kay showed me how to navigate the app to quickly change my in store shopping location and easily find the discounted items I was purchasing. Kay was patient and kind. She knows her job well, and I sincerely appreciate her top-notch customer service. Kudos to Kay! I hope she gets recognized by her manager because she deserves it read more

Worse service ever received! Make Flu shot appointment for my wife and I 5 days in advance at the Spar Rd location in Prescott and was called 25 minutes prior to arrival and told no more vaccines. Advised to try another store. This was after no less than 5 E mail reminders at 06:30 am reminding us of appointment! This is NOT customer service or good time management. You can be assured our prescriptions will not be transferred and will not use this store for anything! Robert Hegel read more

This pharmacy is so helpful...and the staff is always happy .. I would definitely recommend this place for your needs

Just a random person going through a checkout line realizing that the cashier had zero interest in even being remotely friendly to a customer. No "Hi", no answer to my... "How are you today?" Oh well... I STILL hope that people have a good day! read more

I'm in a line to check out. As you can see I'm far from the cash registers (btw) the customers in line with me are laughing at the ludicrous steps Safeway is dealing with the virus. I appreciate Safeway's concern for their customers, but becoming a soviet style grocery store just is a huge disappointment to me. Arrows all over the store of one ways aisles of "how to dictate our movements" just breaks my heart that my neighborhood grocery store has become so socialist. BTW the cashiers, baggers and greeters are really wonderful customer service workers. This doesn't reflect on them at all!!! read more

Safeway - I'm in a line to check out. - Grocery Near Me - Prescott, Arizona

The staff is rude and unhelpful. The customer service representative I spoke with today after my experience at the store made attempts to justify what occurred, which was a big flap over my request to have my order double-bagged in paper bags. Won't return, and I was a regular. read more

Always convenient, friendly service and help. Downloaded the Safeway rewards app and enjoy the discounts .

Love it, close to Prescott condo. Small, quaint older. Starbucks and smell of fried chicken on a cold winter or fall day. Lots locals in overalls, great people watching spot. Nice selection of staples. read more

Pretty much has all we need and close. My wife loves their fresh backed bagels. Great bakery.

I shopped in the White Spar location this morning and Megan was my cashier. I messed up my coupons, and Megan was incredibly sweet and helpful. She took the time to fix the problem and made sure that I got all the discounts I was counting on. I just wanted to let the world know that she is wonderful and a big asset to Safeway. read more

We always stop by this Safeway to stock up on groceries on our way to our cabin and it's always a pleasant experience. It is smaller than the one on Willow Creek but no complaints. This store always has everything that we need and is looking for. The staff is always friendly and has a small town grocery store kind of touch even though it is part of a big chain. Easy to access with plenty of parking read more

I went shopping at this Safeway since I was worried Walmart would be packed. My bill was DOUBLE the normal of Walmart so I nicely returned 6 times that were 7.99 a piece because my bill was so high. The customer service lady freaked out that I'd return things, would t handle my CC in the off chance I've corona virus and then threw a fit telling me they would have no shipments for two weeks and I was making a poor decision in returning anything. She was so loud and mad that people were staring at me. I was so embarrassed and she was a so unprofessional. This isn't the end of the world people. Don't shop there! read more

Sushi is disgusting, smells like the sea. Anyone who knows how sushi is supposed to taste and smell, it doesn't smell like it came right from the ocean. I ordered sushi from DoorDash and it straight up smelt like it was from the ocean. I like seafood, but seafood when it's cooked and properly handled, it shouldn't smell like that. The rice was dry, everything about it was disgusting. Super sad because I had to throw away $30 worth of food. Do better Safeway read more

I love Safeway's in general but is one has a funny smell. And bathrooms and never clean. And the sitting area to drink coffee is also dirty and RIght next to the bathrooms The parking lot is very big for trucks and trailers and it's right next to a gas station but doesn't have its own Safeway gas station read more

What a blessing to have a grocery store on the south edge of town! I am so grateful to NOT have to cross the courthouse area or do the Park/Grove zig zag through a school zone just to pick up groceries for dinner. The checkouts are few but fast, and staffed with friendly people who are happy to say hello. Rural grocery- rural living - this Safeway completes the happy rural neighborhood of good old Prescott :) read more

Great supermarket. Always clean. Good employees are always polite. Much better service than Fry's. Nice selection of products, fair pricing on most items. read more

I wanted to give a shoutout to Marge in the Bakery. I needed a cake for a wedding that was only 5 weeks out and she came highly recommended by a couple of people. I needed a 3 tier cake so I showed her a picture of what the couple wanted and she nailed it! The price was so affordable and the raspberry/lemon filling didn't create a problem for her. Everyone loved it and we couldn't be happier! Thanks again Marge, it was a great day! read more

The manager at this location is beyond amazing. What a breath of fresh air it is to have someone that actually makes you feel your business is important. I dont know his name but he makes you want to shop here. read more

Going to this location on 12 years, it's an older storE but have appreciated its location and being a smaller store have grown accustomed to its employees. It was my birthday and I received two dozen different colored roses and a German chocolate cake. One dozen pinK roses had to be returned (they NEVER should have been sold) once the ccelophane was unwrapped the roses feel apart, you could see brown decay at base of rose . When I returned them the customer service rep said there was Nothing she could do without a receipt . They were over 9.99 and no receipt . I asked her to look up my daughters account to confirm purchaSe she said No she couldn't , nothing without a receipt . There was a sticker on the roses identifying theM as Safeway's . I asked if I could switcH them out , again NO. I think I'd like to speak to the manager of the store really, considering I'm a long time local customerr the Rep had NO CUSTOMER service and didn't want to break a sweat to confirm the purchase. Thanks Safeway !no more flowers from Safeway .... maybe no more customer either. I'm not a thief or fraud just wanted you to do your joob read more

Clean and well stocked store. Great prices and the staff/cashiers are very friendly. Lots pf parking.

I shop this Safeway often, and am disappointed with the lack of cleanliness in the women's bathroom. I actually said something to customer service a couple of weeks ago, and I see no improvement. It honestly reminds me of an below average bathroom in a gas station. It's in dire need of a super scrub down (power wash) of the floor, walls, and bathroom door (inside). It just looks like dirt/grime that's been there forever. The "cleaner sign in sheet" on the door wasn't even updated. It's more than just picking up paper towels off the floor. Then I came home with an outdated tube of biscuits-turnoff to say the least. Granted, it's an older store than most Safeways, but no excuse for dirt. read more

Arrived here to pick up a o.t.c for my two years old. Working in Pharmacy myself I had a idea of what to do but wanted a professional opinion so I told the PharmacistbCody there what was happening and he helped me pick up what I needed. I tend to forget how if feels to be on the other side as a patient and the Pharmacist reminded me how great customer service should be given and he was very knowledgeable. I feel comfortable knowing the meds I got is gonna make my kid feel better. Thanks read more

Way too expensive. . Employees are not even friendly they acted like I was bothering them by asking them a question

Compared to Walmart and Fry's, this Safeway is poorly managed. I frequently get overcharged on sale items by careless cashiers or inaccurate store pricing. Then I have to go back through my bags and receipt to convince them of their error. This never happens at Fry's or Walmart. Their employees can be rude too. On one trip, I asked a young female employee about an item that she was stocking on the grocery shelf, and she ignored me. She was too busy listening to her ear buds to pay attention. Even Walmart employees are more respectful than that. read more

???? No club soda in cans???? Only place in town that carries them! It's kind of out of the way for me..that in Prescott means about 2 minutes more than Alberstons. Usually a 5 star....but no club soda today? Their produce is pretty good, not much exotic stuff, but this is Prescott AZ, not big city. It is a retirement community. read more

Only go here because it is close and only to make a few purchases. The express lane is rarely open and never enough checkers. Shop here if you don't mind spending the day standing in line. Worth the extra drive to go to Frys which also has much better prices and fast checkouts read more