This Frys overall is good from the size of the store, to the selection of products, having a gas station to get cheap but also good gas at as well as put the fuel points to use. It's well stocked, clean, has nice employees and is a good store to go to when needing to go shopping or if there are good deals in the weekly ad. It's especially good for getting cheap prices on items that have reduced pricing because they're near the expiration date or damaged. However, it still has its problems too, but it's not the markets fault for any of the complaints I am about to mention. Getting to the market during the day can be a pain due to busy traffic. Also the parking lot is a pain too because of the angled parking and then there are plenty of one way streets or areas. Also need to watch out for random areas to stop at and the gas station itself can be a pain to drive through due to the amount of traffic that goes in and out constantly. As for inside the store, there is a bit of a weird feeling with the floor feeling a bit dirty and sticky. Also there are produce items that are going bad too that either have not been removed or dealt with. To summarize, the Frys is good but still has its problems. read more

I ask a butcher to help me with a cut of meat that I knew nothing about. Lauren was her name. She came out from behind the counter and walked over and located the meat that I had inquired about. She went above and beyond the normal customer service. Thank you Lauren. read more

Not a lot of choice up here in Prescott but the staff are great. The selections are ok but limited. Many items missing off the shelves. Produce isn't terrible but limited. Pretty much the same across the board. Seafood is like water in the Sahara. Veal the same way. Prescott needs some more and better stores. read more

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I have been shopping here for 6 years. Many things wrong with this store and the only reason I continue to shop here is convenience. Missing items on the shelves, unhappy employees who never smile at you, and a non-hands on manager. Deli continues to have staffing issues as well as the bakery department. This results in them not opening that section of the store or opening very late in the morning. Totally unacceptable. Most of the mornings when I shop there is only 1 check stand open and nobody to bag groceries. Understaffed. I have seen pets in the store that are not service animals and one time the pet was actually on the food conveyor belt. Yet management refuses to address this issue with the customer. Wow could this store be improved. They can take a lesson from the Prescott Valley store which is top notch and I would go to in a heartbeat if it was closer to my home. read more

Generally the employees are very friendly and helpful. Today at 9:15 am, I finished shopping. It took 15 minutes to get a 1/2 full cart. It took 20 minutes to check out because the management won't have more than one check out. It's impossible to use the self-checking machines with any reasonable amount of purchases. There were 8 people ahead of me with entirely full carts. When I finally got to the check out she closed, probably a good idea because she needed a break, she's about 75. This is summer in Arizona, people shop early to beat the heat and crowds. This store is always full and crowded. Management should be terminated.!!! for not scheduling more check outs. read more

Wonderful experience at this Frys today... Busy store, but the service was terrific... If you're fortunate to get Tracy N. on checkout, you'll conclude the shopping experience with a smile. She's very sweet & pleasant, making the transaction enjoyable. Good work Tracy! read more

Fry's Food Stores - Solid deals - Grocery Near Me - Prescott, Arizona

Pleasantly found a lot of organic dairy, meat and veggies here. Their organic ground burger is very good. Heritage Chicken Farms has very well priced family packs. They carry Tillamook ice cream - good quality and no bioengineered ingredients. Read your labels here - about 30% of goods here have bioengineered ingredients. Beware - do your research!. Overall giving them 3.5 Stars. read more

I was thinking of transferring my prescriptions from Walmart to this Fry's on Willow Creek, I had my doctor send over a script and when I went to check, the old lady at the pickup was a rude, miserable person. Because of her attitude I'll stay with Walmart. read more

If I had to write this store I would give it MINUS 10 out of 10! I've stepped foot in 21 countries over the years and within this store some of the employees that are employed here are some of the most unfriendliest, nastiest, spiteful human beings I've ever come across in my life. I've been demoralized, spoken in front of when the employee is talking about and in front of me and treated like a little child. When Dennis Bagley was the manager of the store it had a lot more and a better feel to it. I will not recommend a store to anybody on the face of this planet. read more

Still a disgusting store . Caught them with the deli refrigerator wide open i was at the store 30 minutes snd it was wide open and blocked a talk to some ignorant manager . She insisted it was ok . But the food was being un refrigerator for g d knows how long read more

Fry's Food Stores - Refrigerator being blocked and wide open - Grocery Near Me - Prescott, Arizona

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My little sister got married and we knew the baker at the bakery at Frys Off of Willow Creek was talented. OMG what an amazing job she did. It was classy, beautiful and tasted yummy. Thank you Melanie Woodruff-Williams for you wonderful cake. Melanie also made some cupcakes a couple of months back, again amazing! read more

The store and employees are great but delivery service js horrible. The name is instacart terrible. I have to go to krogers to get what they messed up on my order. So whats the point of paying delivery fee. It has happened that they gave me someone else's order what a crap show. Never have that delivery service again. My star rating is for Kroger and Kroger employees only read more

Wow, the younger staff are depressing! They don't make eye contact, I asked if they could fill the bags up and use less bags and the girl bagger just started handing me one item after another so I had to bag myself. She was unemotional, I thought rude because she didn't speak to me, and the cashier guy acted like he had better things to do than ring us up. I'm getting tired of this store! Maybe gonna start shopping at Safeway, they are all happy, friendly and you don't need a cell phone to get the digital deals, you ask and they will change it before you pay . Done with Fry's! read more

frequently the produce I bring home is bad and unusable, either spoiled inside or molded. I have had this the same day as purchased or within two days. this includes lettuce that is brown And wilted inside, berries that are molded read more

Rude ass customer service person this morning. Tried asking for her help on cashing a check and she told me she couldn't help me or tell me who could help me. read more

The saddest manager and Deli staff I have ever experienced. Still prime shopping hours just after 7:00 p.m. Deli said they were closed! The case was full and it looked very opened... i went to the manager and he fumbled for answers only ti decide it must close at 7? Sad store ... id choise a different one. read more

I wrote my review and wanted it to be on THIS location...Willow Creek Rd, Prescott, Az 86305 I was in the store last Saturday night. A woman and a manager?...she was carrying a cash drawer, were disgussing a refund. It was going nowhere. Then all of a sudden the employee YELLS out, "Get the F--- out of MY store!!!" She did say the FULL word!!! I was shocked!!! Is that in the manager handbook? There is no training!!! In general many of the employees at this store are VERY RUDE...this was over the top...there are a few nice ones....very few. Later I saw this employee and her name badge began with an "R" she is of slight build, 30's possibly AND had these over-the-top EXTREME eyebrows. I will not take my business where employees CANNOT control themselves. I do NOT want to hear such....I am DONE. Sprouts, Safeway and Costco are close enough. read more

This company is in the business of bate and switch! On Dec. 13, 2023 Frys food stores in Prescott Arizona on Willow creek road, advertised a rib roast for $4.97 lb. which they had on that day. On the 14th, I went to get a roast and was told they were out of them. So I went to management and ask for a raincheck or the roast that was in the meat case for that price and was told no on both accounts. So I called the store every day till the 19th and was told that they still didn't get them in and still wouldn't give me a raincheck or upgrade for the sale price. On Dec. 20, 2023 the store re-advertised the same ad. So I called to see if they had them in and they told me no. I ask for a raincheck or to get the one out of the case for the sale price and I was told that they wouldn't do that. I was also told by the meat dept. that they wouldn't get any in for this ad. So now I have no rib roast for Christmas dinner. This is a bate and switch and is illegal! According to the Federal Trade Commission at 1-877-FTC-HELP because refusing to give a rain check or comparable item of equal or greater value at the sale price advertised is indeed illegal. Period. read more

11/17/22-I would like to personally thank Cody/Willow Creek Fry's Pharmacy & Jacob/Fair Street Fry's Pharmacy-Both were instrumental in getting me the urgent anti-biotics that I needed after getting near death test results and needed the pills ASAP. They TRULY went ABOVE & BEYOND, thanks!!! read more

Worst Custer service imaginable here. 7-8 people in line at customer service and the managers are standing behind the counter chit chatting. Finally get to the front of the line and the refused to sell me money orders in the quantities I wanted after the manager didn't "feel comfortable". Went to the frys down the road 10 minutes with no issues and a very pleasant staff. What a joke this location is. Rude, Condescending and Disrespectful staff and Manager. read more

There is something seriously wrong with this store. And it can only come from the management (or lack thereof) down. The store is a total mess. The deli is dirty and should be shut down by the health department. Departments closed and not staffed. If I was management above the local management I would fire the lot and get some competent personal and shape that place up. read more

Like many who have posted, the Fry's store on Willow Creek needs more engaged management. Again yesterday, the deli was closed apparently due to lack of staffing at 2:30 pm. - There was no sign posted indicating it was closed, so folks were standing around the counter area wondering what the hell was going on. The produce employees indicated some have just quit or don't show up for work, I spoke to a manager (female, did not get her name) who came up with all kinds of excuses as to why this continues to be a problem at her store. "People constantly yell and scream at us about the deli." -- I suggested cross training other employees, borrowing from other Fry's stores, incentives, etc. but it fell on deaf ears. She was standing around with another employee taking NO LEADERSHIP ROLE in solving the problem and at LEAST, make sure deli customers were notified -- part of the problem here could be her lack of leadership. They even said, 'Do you want a job?' (insulting customers - this is a training red flag). I tried to reach the district manager at his/her office in the PV store - I was told by an employee that the public CANNOT speak to the DM and refused to give me a name or contact number except to call Kroger -- so I tried to call Kroger and was on hold for nearly 30 minutes - the 'customer service' call taker refused to provide DM info or discuss any issue without answering a series of questions and providing a Kroger club card number. It was like a background check for the CIA -- How this company operates under these circumstances is unbelievable. I really feel sorry for the seniors who come to Fry's expecting the deli to be open yet intimidated to confront the manager when it is not. Even when the deli is open, it is always short staffed -- the store is full of employees buzzing around like ants, but they DARE not enter the deli apparently -- THIS IS SIMPLY A LEADERSHIP ISSUE --- SO SAD -- I have reached out to Kroger by email and IM, but have heard nothing. I recommend some training for upper management before the store's reputation sinks further. Dwight read more

The pharmacy has went from being ok to being shitty. Was told to come at 3 to get script and get here and the line is 10 deep. Get up to counter and not ready yet. The service is not good and I would recommend switching to another pharmacy. Unless you like being told one thing and then waiting be my guess. read more

Fry's Food Stores - Sitting in lobby waiting on a script that is for only 20. Lol - Grocery Near Me - Prescott, Arizona

You can add certain young cashiers as being totally rude and dismissive. Not willing to go a little extra in the way of customer service. The more seasoned cashiers are very nice. read more

With Covid around they still use a self service bread cutter which I could hardly stand. Reported this to headquarters a couple of times but apparently they have no brains. Can you imagine people touching this equipment when who knows what they have touched prior. Even if Covid were not a pandemic this would never be a safe practise. It is truly discusting. read more

Okay, everyone here SUCKS EXCEPT Norma and Brenda that is the only reason why I am writing three stars is because of Norma's and Brenda's professionalism and tender care. The lady with the black hair bigger build and straight a crossed bangs is so incredibly rude and abrasive every time I come to the customer service desk read more

0 is what I give this Fry's on Willow Creek in Prescott...I think there is some kind of game being played with the hourly's and Management...for the last 2 weeks it seems like everyone is calling out but you never see the Manager helping out...the store is a mess...when Covid was around half the employees were not wearing masks...the parking lot is filthy...trash everywhere...I have been shopping at this store for 3 years now hoping it might get better...oh and did I mention the very rude employee that works in the deli...I reported him to the manager a few weeks ago...what a baby...hard to say if I will go back!!! read more

Store is fine, pharmacy is the worst one I've ever been to, only 1 register open, so there's a 24/7 line of people, and their provider communication is terrible. They're so used to serving old people that when someone is picking up anything other than heart meds, they have to dig through their system and have the pharmacist come over to do it for them. You have to call before leaving the house, just to see if they have it, because there have been a few times where I go there, and they don't even have my medication, or they say come back in an hour read more

What makes this frys better than other locations is just one thing. Well, not a thing, but a person. Ivan in the deli is absolutely amazing. Such a nice guy, and extremely knowledgeable. I actually tried to tell a manager about him but I got the sense he didn't care too much to be honest, but that's what yelp is for. I hope the higher ups see this. You need more people like Ivan in your store. Thank you! read more

Horrible service; the staff is insulting. A pharmacy staff member made disparaging remarks about my condition while the phone was on the counter. Everything was heard through the intercom while the phone sat on the counter at the drive-through window. The pharmacist was embarrassed by her behavior. read more

Probably one of the worse experiences in any grocery store any where place or time. If I could rate it a negative I would. One star is too many. Senior day at Frys yesterday: 1) Store is packed, management knows this is the busiest day of the month, and has stacks and stacks of product blocking the entire store. At one point I was trapped in the milk section. The unopened boxes, this is at 9:30 AM made it impossible to navigate the store.. 2) tried to purchase deli, the person working there ignored me for ten minutes. Too busy looking at prep to wait on me. 3). all items are extra expensive, did they increase the price because of senior day? 4) frys used to be cheaper than other stores, now its more expensive with the product in most cases inferior or outdated. 5. try to check out, there are two open checkouts, with numerous other people ahead with full carts, they want you to use the automated checkouts which few use. Any way, Frys is horrible, this store is horrible, I won't ever return on a senior discount day.!!!!!! It is what hell probably looks like on a good day! Management here should be fired!!!! read more

Stopped in yesterday after work and it was 3:10 pm to get deli meat and they had just closed for the day. Went to the meat department and they were closed. I asked why and the same old excuse every business is using, no help. Sorry Fry's as a consumer with choices you better manage your store better. This is inexcusable to close key departments down at 3pm in the afternoon. Maybe you need a new store manager or district manager who can actually get people hired. You lost my loyalty. read more

Worst supermarket in my 57 years. Over crowded, no parking, rude employees, high prices. No reason to go back, unless I feel I need my blood pressure to skyrocket....and I don't! I'll stick to Safeway, Sprouts, Trader Joe's and Walmart. All of which I would rate satisfactory to excellent in the above areas. read more

Staff is not friendly and can be downright rude at times. Butcher counter doesn't open until 10AM so don't shop early if you need something. Safeway will be my go to now. Staff is pleasant and butcher is open early. read more

I don't like this fry's. I like Fry's stores but this one seems to have been skipped when they revapped all the rest were done. Big parking lot perfect for truck and trailer drive thru pharmacy. self check but.... deli counter is swamped at lunch and no fresh sushi. dont eat the sushi. Deli Food Isn't great. and staff cant help you find anything. Need a Frys go to the On on Fair st. off of Miller Valley rd. read more

I asked the employee Lily V where to find the espresso beans and when asked she said "I don't know it's probably one of these." With an attitude and said "I don't drink coffee" as she walked away. I have worked in customer service for years and normally I wouldn't complain but she just gave us unnecessary attitude and wasn't helpful in the slightest. read more

Amazing lack of customer concern. Surprise! Following e-mail to CEO not responded to. Conversation opened. 1 read message. Skip to content Using Gmail with screen readers Search Compose Labels Inbox Snoozed Sent Drafts All Mail Spam Trash alf1052@yahoo.com KEEP Notes PHOTOS Sent Messages spam Yahoo_Mail More Back Archive Spam Delete Mark as unread Snooze Move to Inbox Labels More Print all In new window SUSHI & FRY'S Arthur Finn Mon, Jul 2, 3:21 PM (4 days ago) Reply to Rodney​ Mcmullen: CEO Kroger Surely thou jest Sir: I allude to the SUSHI stands in your stores. Very clever, raise your bottom line by hiring workers who work for fodder. Only problem, for me, is THEY DON"T SPEAK ENGLISH. Very difficult communicating with one who does not speak the native language. Very innovative SIR, but totally unworkable. Your management has no problem subjecting me to this unbelievable form of brazen harassment. I've been complaining about this for a very long time but your manager's hands are tied by a corporate office that gives customers very short shrift. I have given up trying to get SUSHI @ Fry's, I have also given up FRY"s. Don't believe I'm alone but you couldn't care less. I guess you will care when company's like Amazon eat your lunch. It's easy to beat a competitor who thinks ONLY about bottom lines. Look @ Whole Foods. Are the Sushi stands money laundering outlets? They sure as hell don't try to sell Sushi. read more

This store is has great everyday low prices! Their cashiers are so friendly. They make you feel like your part of the Frys Family

I'm tired of the construction of the new service area consuming the lot. Most of the ladies working are rude and short tempered. Last week one of them complained about their low pay. The only competitive pricing is in the meat department. I only shop at Fry's Grocery when I am in a pinch. I do buy my gasoline here. No issues at the pumps, ever. read more

This Frys is my favorite of the two in Prescott. It seems to be larger, cleaner, friendlier, and well organized than the other one. When your needing to find more the gluten free section it's super easy to find, it's not all spread out all over the store. They have a lot of good options if you have a lot of food allergies to need to consider. All the employees are super friendly. I will always be coming back to this store. read more