A few years ago I changed pharmacies from San Mateo CVS to Walgreens on third avenue due to bad…read moreservice. Now I am finding the same bad quality of service or "don't care attitude" at Walgreens. Phoning them is impossible and if they answer they are grouchy or they disconnect you. They often do not have my medicine in stock.

I had a very difficult and frustrating experience at this Walgreens Pharmacy, where I was helped by…read moreGeorge. From the very beginning, his attitude was curt and dismissive. I mentioned that I had received a call yesterday saying my medicine would be ready by the end of the day and that I was hoping to get an update. His response was something along the lines of, "So you're here for a pickup?" in a tone that felt unnecessarily rude. I tried to brush it off and continue, but things only got worse. George told me I had already picked up the medication, which I had not. When I clarified, he said I must be referring to another prescription I'd previously picked up. I explained that this was for a completely different medication, but he insisted they were the same, which they were not. It felt like he either didn't want to listen or didn't care enough to check. Then he repeatedly insisted that I needed to show my physical insurance card, even though I'm a regular customer and my information has always been on file. I eventually drove home to get the card, only to return and be told that I now needed to call my insurance company because my information "didn't match." After calling my insurance company while another pharmacist assisted him, we discovered that George had been entering my health plan ID number into the RX ID field, which was causing the issue. Finally, after all of that, he told me to come back in 30 minutes when my medication would be ready. I understand that mistakes happen, we're all human, but what made this experience so unpleasant was the complete lack of grace, courtesy, or accountability. The entire interaction felt as though I was being blamed for errors that weren't mine, and even after it became clear the mistake was on his end, there was no apology or acknowledgment. Mind you, I was ironically correct to have started the interaction with a request for an update as it turned out my medication what not in fact ready for pickup. This experience left me feeling disrespected and exhausted. I hope the management takes this feedback seriously, as kindness and good communication go a long way, especially in healthcare.

There's always a line at least 3+ customers deep at this pharmacy, I'm currently 6th in line and…read moreit's about 3:30pm on a Wednesday. Yesterday I came in a 6pm and was 7th in line. Perhaps the RiteAid closure is over burdening this pharmacy. I'm moving forward I'm transferring all prescriptions to Amazon

My experience with Pharmacist Huang was so positive I can't help but leave a great review for her…read more I've been going to this pharmacy for a couple years now and though I don't talk to the pharmacist directly for every visit, each time I do talk to her, she's extremely helpful, kind and thoughtful. For example, today I came to pick up a few prescriptions, one wasn't covered under insurance and she offered to look for generics. Unfortunately the generic wasn't the same dosage so she kindly explained my options, spoke with my doctor, and I was able to come back later that day to get the necessary prescriptions. I wish every medical professional was as thoughtful, kind and caring.

My expectations for drugstores are lower now since the industry is kind of struggling against…read moreonline and lots of other competitors. So there's less drugstores now and they're not as abundantly staffed anymore. But this Walgreens in Belmont is one of the best. Less wait here at the pharmacy , especially compared to other very locations on El Camino in San Carlos or Mountain View. Very clean store too.

My friend and I were developing her photos yesterday since it was Mothers Day. You can develop a…read more8×10 photo for free. We submitted an order. We waited to be developed. The lady was like about $5. She wasn't wearing a name tag but I think she was worried I will report her. She was an older Hispanic lady. She told us. We never submit a code before ordering. I told her we did. She said that she had nothing on screen. My friend asked if there is a manager. She is like I am the manager which she wasn't. She saw me getting pissed off since she was denying what I told her. I said fine. I will record everything. She got scared when I said that. She brought in the manager, Carlos. She acted like she knew everything infront of us. I told him, she had no idea at all. She was making out I was being a difficult costumer. I told him. She never said that to us. I shut her down and made myself very clear. That lady backed out and stayed away to let him handle it.. He gave us our copies for free. He mentioned their printing system isn't up to date. If we wanted free printing, we have to download the app. When we were making the photos, it said coupon submit and the cashier can adjust it for you at the counter. I gave an extra star for Carlos. I would want to give it a 1 for that lady.

Store closing, almost nothing here. Came for aloe for a sunburn and didn't even have that. It's…read morejust the dregs. Sign saying last day will be July 20, 2025

I filled a prescription here for the first time, and the 2 stars are for that process. Transferring…read morethe prescription online, getting notified it was ready, and picking up the prescription was painless, and only one person was in line in front of me. The store in general honestly surprises me it's still open - I would say overall, 50% of the shelves were totally empty. If I was going for a retail item, I'd have no confidence it was even in the store at all. No wonder Rite Aid has been closed in so many states! I tried one of their self checkout stations to buy something else, and the station froze mid transaction. The employee said that happens all the time, but a minute later, the station had finished my transaction (without applying the $4 credit I had for opening a rewards account). The employee just said it would be there for later and made no offer to refund the accidental charge from their broken machine. Not impressed.

I have been getting all of my medications delivered from Ted's Village for almost a year now and…read morehave never had a better experience with a pharmacy in my life. They make it so easy to get my medications, especially since I haven't been able to drive. Literally life savers!

Ted's consistently goes above and beyond for my patients. They deliver quickly. They actually…read moreanswer the phone. I can speak with the pharmacist easily if I have a question. If there is an issue with a medication, the communicate thoroughly and promptly. As a psychiatrist working with people with complex situations, I tremendously value the service Ted's provides. It makes a meaningful impact on my patient's lives, at the same time as making things easier on me logistically. If you are a health care provider or a patient who has had difficulty working with the large chain pharmacies and want a higher level of service, consider Ted's because they are a cut above the rest. Thank you for what you do!

Yes, they are understaffed. Yes, the customer service could be better. That being said, it's…read morerelatively fast and convenient and the workers try. Just manage your expectations and you'll be fine.

They need to better staff the pharmacy. I tried five times now to speak with an actual person in…read morethe pharmacy. First I end up on hold, then when the phone finally rings no one answers and it eventually disconnects me. No way to run a business!!!! Horrible

Love the pharmacy people, love everyone here, esp John n Maryann, love them so much. Thank u for…read moretaking such good care of me!

Hi, I'm a bit confused. I tried to go in to grab some shampoo about 15 minutes before closing, but…read morea worker was standing at the door and wouldn't let me in. He just shook his hands at me, implying I wasn't allowed inside, without offering any explanation. It was really confusing and felt pretty rude. A simple verbal explanation would've gone a long way instead of just waving me off like that.

This CVS is a small and humble location but the staff are what make this location the best. John is…read moreso warm and friendly when you come into the store. Michelle and Kim at the pharmacy were quick to acknowledge me when I had a random question. Special mention to James who has been super friendly from start to finish. Best of all, when a personal belonging went missing, he was quick to keep the item safe until I got back to the store. I trust James very much and I believe you can too.

This is a surprisingly small CVS given that it is in the burbs and feels more like an SF location…read more On the plus side, they have a drive-through. Never used one and wonder how it works.

Still the only place close by thats 24/7 besides 7/11. Man and that woman that works the nightshift…read moreis awesome. I came in around 1am and as usual she gave me great customer service. She hooked me up with a coupon and it really made my day. She really helped me pick out the right product so I don't leave feeling all screwed over. She really made sure the customer (me) and others I am sure left with a smile.

Everything, and I do mean everything is locked up…read more I get some things but whole aisles and no one to unlock them? Waited forever just to get some eyedrops ...ridiculous. The cashier who couldn't do two things at once, scan items and hold the item at the same time was also a joke. When the phone rang and he answered it, it added another 10 minutes to our wait time. With this kind of customer service this Walgreens is bound to shut down.

This is a smaller and older CVS, with a tiny and very difficult parking lot. Almost every time I…read morepull into the lot I hit the curb trying to avoid cars going the other way. But that's on me. :) I like the intimacy of this CVS. I know most of the employees and they are always so helpful. No matter how busy it is, they will drop everything to help you. Although their prices can be higher than other stores for some things (get your batteries at Home Depot instead), they are constantly sending coupons though the mail and email and they save serious money!! I've saved $30 on one trip before!! Go ahead and make fun of their receipts, but I love the coupons. They are tailored for what I buy (usually) and save me lots of $$. They're always open when I need them and they have a pharmacy that usually has enough staff to keep people from waiting in line too long. So many things to love about this CVS that they can be forgiven for the right parking.

This is not the first time his happened but 3rd regarding a print job for SAME DAY ORDER. Put order…read morein and says will be done by certain time, it's not. I even have a 3 hour late window and still fails. I literally tried calling before going down. No one picks up phone except Pharmacy who can only apologize and transfer me back. After 12 minutes and multiple calls (see photo), still unsuccessful. Go into the store and ask when will it be done. Staff member said "I don't know" and I adk can you give me general idea... same response then pause. Wait for it... "Oh for sure tomorrow..." Um that's NOT same day then. I think I have been more than patient and understanding but my business is lost. I had over $500 in gift cards to buy but I'd rather purchase them somewhere else.