It's a busy pharmacy but much better than the other chain pharmacy in San Carlos that starts with a W. On my late visit there I needed antibiotics and I had to catch a train that afternoon. The pharmacist was happy to bump up my prescription and I was in and out in 20 minutes. Friendly too. :) read more

My wife and I have been loyal customers at the CVS store at 1324 San Carlos Ave, in San Carlos for more than 20 years. During that time, we have maintained positive relationships with the store's employees. However, during my recent visit, I was treated disrespectfully by the new store supervisor in front of several customers. While I was trying to understand why I was being charged sales tax on an item when my coupon had not been applied, she told me to "shut my mouth." During the interaction, she also behaved in a manner I found threatening and inappropriate, including repeatedly opening her mouth and displaying her gum after I asked her to stop. I felt humiliated and intimidated by her conduct. One of the customer I believe she talked to came and threatened to beat me up out side the store. She also followed me to the parking lot to take a picture of my car license plate. I am filing a formal complaint and asking CVS to review the store's surveillance footage before I consult with my attorney. read more

Terrible, slow customer service and everything is locked up. Line always takes 10 minutes.

Let me get the straight, you switched to touchscreen's in a pharmacy, so all day long people who are sick with viruses and diseases come to the CVS pharmacy and touch the screen all day long? I come in at 4 PM and you're gonna make me use the same screen that probably over 100 sick people have touched? You put up these stupid screens just to save the minimum wage clerk from typing in two things, my name and my date of birth? Are you people crazy? You spent all this money on this senseless pointless thing when you just need to ask me for my name and my date of birth and what I'm picking up? You'd rather me touch a disease screen? What moron at what meeting came up with this idea? I guess I'll be getting my prescriptions from Walgreens from now on. read more

This CVS has a parking lot and I think it's usually not a problem finding a spot here. There is also street parking and a parking garage nearby if you can't find any parking! It was quite busy on a random Friday afternoon when I got my COVID shot here but the staff was very friendly! read more

Most Pharmacy's are bad experiences-- this one is exceptionally bad - disorganized waited over an hour to get my meds - no dedicated help at the counters - no communication -asked Whst my price for the meds were when I dropped off and they could not tell me How can you run a business if you can't tell the customer how much something will cost I now know why they are going out of business - if CVS wasn't equally as bad - I'd wish them all to go out of business read more

Infinitely better than the Walgreens I used to go to! The CVS app is extremely useful and easy to use for requesting refills / scheduling pickup. Their software in store & staff are reasonably capable, and while there's occasionally lines I can usually get my prescriptions without issue. Much better than the pharmacy I used to go to. read more

CVS Website listing says pharmacy is open until 10 pm during the week This information is incorrect. The pharmacy closes at 8 pm but the store stays open until 10 pm read more

Good deals clean store quick service on Prescriptions friendly service with good advise

Went into isle to get face lotion. It's locked up. Another lady is waiting to get into same cabinet. 10 min of waiting and pushing the button for help yields nothing. We both left the store empty handed. This is why I'll just buy my stuff on amazon next time. Skip this place, it's terribly understaffed and even if you get what you need, the checkout lines are long and move at a snails pace. The pharmacy itself is frequently backup up as well with a single person filling prescriptions in between answering phones and helping people in line. read more

It's kind of wild how poorly managed this CVS is. What is the point of offering vaccine appointments when they make you wait 45 min anyway?

Deeply Disappointed in Emergency Response I had an urgent need for a medication and contacted this CVS pharmacy to confirm details before heading home to sort out my insurance. I rushed back as quickly as I could--only to arrive at 8:03 PM, three minutes past closing. Despite explaining the emergency and pleading my case, the staff showed zero empathy. They simply told me to come back the next day. This is a pharmacy--their primary responsibility should be to help patients, especially in urgent situations. Turning someone away over three minutes, knowing it's an emergency, is not just inconsiderate--it's irresponsible. Absolutely unacceptable behavior from a place entrusted with people's health and well-being. read more

What are the hrs here? It says midnight so I came In at midnight last week and it was open. Then the other night when I came it wasn't even 11pm yet and they were closed. Well.. the lights were all on and I saw someone walking around the store but there was no getting in. This seems to be a thing at this place. I've had many times in the past the hrs seemed to always change. read more

CVS Pharmacy - CVS on a rainy day - Drugstores Near Me - San Carlos, California

Husband clicked the service button several times to request help in getting something out of the locked shelved cases, waited over 20 minutes. The lady (who appeared to be wearing a white-haired wig, bob-haircut style) ignored him and kept talking to another customer. She walked behind me and said 'excuse me' in a very rude-manner.....more like she meant to tell me get of her way (there was plenty of space for her to walk past me in the aisle). Do not shop here. They need to hire more competent employees and not 95 year olds. We will not ever return read more

I am surprised to see average review of 2.5 stars. I am not able able to refill a prescribed medicine for few weeks. Requesting pharmacy to call me back. They never call. Pharmacist said to me before that they called, which i lie, I have no missed calls or voice messages. Stay away, find another pharmacy. Terrible run down place. read more

I'm surprised to see so many negative reviews, I have had nothing but great service here for years. Well run pharmacy that handles huge volume quickly and efficiently. I have received flu & Covid vaccines here and those all went well. Store is clean and well stocked. If there is a line at the checkout, it moves fast. By far the best CVS I have found on the peninsula. read more

What a difference. Omg. I've now been to the pharmacy several times in the past 3 months. Fantastic service. Helpful staff. A LOT of people working in the pharmacy unlike the store beginning with a W down the street. Every single time my prescription was already ready when I stopped by on my home from the doctor's office the sent in the Rx! Their consultation person is unbelievably patient and i observed her solving problems efficiently and knowledgeably with others. read more

BEWARE!! This only has to do with the PHARMACY not the store!! I'm an epileptic and I take medication for epilepsy and without that medication I could die or have fatal seizures. WATCH OUT for a pharmacist named ANNA ANOLIN!! She has sent me to the emergency room more times than I can tell you!! She ihas Dirtied my medical records with false accusations and telling my doctor that I'm refilling my medication early when I'm not.. she goes out of her way with hatred and harasses me.. I was having trouble taking a medication ( generic brand)that is for my epilepsy from another pharmacy and they were happy to transfer the medication over to CVS because Cvs carried the medication that I could take for my epilepsy.. the whole day went by I kept calling, but ANNA was in the background the whole time making it impossible for me to get my medication when I got there she says in a nasty sinister voice. She told me it's too early... I told her what are you talking about? My doctor just called in the script. I can't take this medication, but she continued to cause more problems and then Threatened and said she was calling my doctor, but my doctor already approved i the medication. Then she called the other pharmacist trying to make me out to look bad and she called my doctors office after hours to try to say that I was getting medication early. She's trying to Paint a picture of me that's a bunch of BS.. I thought she had left the pharmacy but then about a couple months later she's back again. Be CAREFUL if you're trying to fill a script she has no compassion or caring for other human beings...!!! WATCH OUT she is a LIAR too.. she will lie straight to your face. I've caught her in so many different lies. It's unbelievable.!! read more

It pains me to give a bad rating (I had good experience at this location a while back) but this one incident really bothers me. I am giving this store bad rating for lacking dedication and care. I really need the drug (I am suffering now) the doctor just prescribed for me an hour ago, so seeing the Google Maps it says (and still does) this CVS pharmacy opens till 10 PM today/ Sunday I asked my doctor to route the Rx to this location instead of my usual CostCo pharmacy (which closes on Sunday). I showed up at 5 PM and the staff told me they are closing. I said I really really need the drug and told them Google Maps says they open till 10 PM. I asked them if they can do something or transfer the Rx to another CVS and they said they can't (because one of the drugs contains controlled substance). I asked when they changed their hours and was told "a while back". I get Google Maps is not their website but why does this store's manager allows such a widely used website to contains incorrect info? The staff also had a "I don't care attitude" and seems more care about going home on time. read more

Just started using this CVS & wanted to say the pharmacy personnel are the best! Very helpful, kind & fast.

The Pharmacy never answer the phone. I have been using them for years and I am very close to leaving and going to Walgreens or an online pharmacy. This is the worst customer service! read more

Fantastic pharmacists, excellent customer service, and a huge store with lots of inventory! Plus, an enormous make up section! Highly recommend! read more

Today I had an urgent prescription to pickup for a bacterial infection. I got to the pharmacy counter at CVS in San Carlos, and there were 11 people in line ahead of me. But I needed the meds so I waited. For exactly *eight minutes!* Somehow the pharmacy team was able to process 11 people -- some with multiple medicattions -- in barely 45 seconds on average. They had a full staff at the counter so it all went remarkably quickly. Kudos to the CVS pharmacy team for taking care of everyone quickly and professionally! read more

I received excellent service from a pharmacist named Christine today. Insurance had declined to cover the medication, and the cash price was $600... I declined to pay that, but after a week I realized I needed the medication so I came back resigned to pay the $600. Then a lady name Christina took my case and worked on her computer for a long time and was able to get it down to $200... She found a coupon card of some kind. So I'm very grateful for the excellent service I have received at CVS in San Carlos. I have also noted that they don't put you through the ringer as other pharmacies do for certain prescriptions. Thanks a lot guys! read more

Person with Crohn's was refused a bathroom access. What a horrid place. Was told it had to be an emergency. What a horrible place with absolutely no empathy for a kid. read more

Review is actually for the pharmacy. I chose this pharmacy based on locations and hours. It's one of the few CVSs that have a pharmacy open after 7pm. This one has 2 star rating, and most every other CVS or similar place in the area is about the same. It seems people have very strong opinions about their drugstores. I've had no problems here, and the staff have been very friendly and professional (I think I've actually only interacted with one girl who just happens to be there the few times I've been in). I've been here a few times in the last month, and have had very good service here. The staff are friendly on the phone, and my prescriptions have been ready on arrival (though the app is not the best lately). I did a drop off recently and waited 10 minutes for it to be ready. Recently, I anticipated an issue with changing insurance, and so I called ahead to make it easier on pickup. When I arrived, my meds had been run to my old insurance, but I think they just happened to have processed them before i could make the call (fast service). I asked the pharmacy tech about it and they took my new info and had it reprocessed in about 5 minutes. I haven't shopped here or gotten anything else, but I did wander around a bit and the store is clean and well-stocked. So far, so good. read more

This is my neighborhood cvs and we love it all this year, but today I was very disappointed about the tactics of this person working at the cashiers, I was buying something's and ready to pay, but after giving my number which show my email, she just said to me, don't worry today is free just pay the tax, you got some coupons and you are lucky! Which I had those coupons before and kind of believe but the amount was almost $19 plus tax, so vI was very confused even ask are you signing me on some kind of credit card? She reply nope nothing at all cvs does not have credit card, so I guess lucky me today got some good rewards!! Got home, later an email welcoming about this "Carepass" that will charge $5 dollars every month with the card That was used today!? Really tricky way to made people sign up without any explanation! Got back to the online to cancel immediately and even check again the receipt which usually never do and yes right there mention the welcome to care pass! I dont know how many people she does this a day, but I am sure many will not know what to do once they find out that the sign up on something that was not explained properly!! I am on ok to sign up on anything that I see value but not like this! read more

CVS Pharmacy - The charge for the Carepass receipt - Drugstores Near Me - San Carlos, California

Today, my wife and my son decided to walk into CVS on San Carlos ave. to purchase some items during our walk. I needed to use the restroom and I asked one of the employees who was stocking items. He said that the bathroom wasn't available to customers anymore because they go in to do drugs and steal items. I told him I'm a paying customer and that I wasn't planning to do any drugs or steal anything, but he did not provide me with the code. I could not believe that he was not able to see that I'm a normal customer and not someone walking in from the street That was the last time I go into that store. Thank you CVS employee for making your customers feel welcome because everyone that uses your bathroom is there to do drugs or steal your merchandise. read more

Cashier (Meera?) tricks people into signing up for CarePass, which charges $5 per month. She does it under the guise of accessing a special coupon and instructs the customer to swipe their credit card and then click yes/green on every prompt that comes up. People ask what it's for, and she always says you won't be charged anything now, and you'll get $10 free every month. If someone calls her out she pretends it's a language barrier issue and just says she was trying to "save nice people money, oops sorry!" Not only is this incredibly unethical, it's likely illegal. You'll see countless reviews on Yelp and Google documenting this. I've left feedback with corporate CVS and locally, and she's still there pulling off this scam. Completely upsetting. Beyond that, this CVS is pretty okay for a suburban location. Well stocked, clean, and a great liquor selection. It really could use self checkout to help speed things up, but I'm sure this particular store is rife for shoplifting as well. read more

I shop here regularly and use the pharmacy. Staff are always friendly and helpful. The pharmacy works great with the online tool. Pharmacy is always knowledgeable and there to answer questions. My only gripe with the store is having to ask for access to most items. It's a sad reality these days that they have to lock items away because of theft. read more

I was racially profiled January 18th 2023 by three cashiers. I was at CVS to pick up prescriptions for my broken toe that I broke that morning. After I picked up my prescriptions I decided to get some Easter items for my children which ended up being a lot in my cart which by the way the carts are small carts so my cart was completely full. I was heading towards the front to purchase some lotions that happened to be near the front door. As I was about to turn to get lotions from one of the front aisles I was yelled at by one of the cashiers from across the way and was asked rudely and disrespectfully if I was going to be purchasing the items and if so the register was on the other side. I was not done shopping and there was no reason for anyone to question me. Make a long story short the n word was involved yelling and screaming and disrespect happened to me a young Latin law-abiding citizen medical assistant mother of three children. I would never jeopardize my career or my children due to theft. Three of CVS's staff members who were working at the register continued to disrespect me including in front of other customers and their own supervisor. I have never been so humiliated. I advise anyone of color or different ethnicity to not shop at this location. I do not want anyone to be racially profiled as I have. This incident has been reported and is being investigated. If anyone have anything negative to say towards this post I will take your post and find out who you are and expose you. This was my experience and I hope no one else experiences the racist, hateful and unsafe environment. As of now this is not a safe place. And also I have included a photo of my broken toe to show that this is the truth! UPDATE: I WAS ABLE TO SPEAK WITH MANAGER TODAY JANUARY 19TH AND WAS TOLD THE SITUATION I HAD YESTERDAY WOULD BE DEALT WITH AND ALSO WAS GIVEN AN APOLOGY. EVEN THOUGH I WILL NOT BE RETURNING I DO WANT TO SAY THAT THE CONVERSATION I AND THE MANAGER HAD WENT WELL AND I APPRECIATE THE MANAGERS UNDERSTANDING. read more

CVS Pharmacy - This is my broken toe - Drugstores Near Me - San Carlos, California

shit customer service. You click the button for help and will wait forever, no one will ever come so you have to search the store and drag someone to open a case for you. ridiculous. what do they get payed for? do better. read more

Do not go to CVS in San Carlos (on San Carlos Ave) for a flu shot (or any shot). My 89 year old mother had an "appointment" at 9:30 this morning. After filling out the forms on line days before and checking in this morning when we got there - we still had to wait in line behind a person who was a walk-in for the flu shot (with his mother). The pharmacist asked if we had an appointment (while we were in line) and I confirmed - she still took the guy in front of us. My mom had to answer a lot of questions which she had answered on line. What is the purpose of on line forms if you still have to fill them out verbally while there? When the pharmacist was finally ready with the shots - the pharmacist took mom's temperature and asked her birthdate (again)...then instead of giving her the shot - the pharmacist proceeded to take the temperatures of the walk-ins (easier for her in the long run, I'm sure) and their birthdates. I did not see her wipe the thermometer which touched my mom's head then went directly to the other two peoples foreheads. My mom was left just standing there waiting longer. We were almost 15 minutes beyond her "appointment" time when we walked out. Covid concerns? The one (singular) chair CVS used for giving shots was not wiped down with any cleanser while I was there (I saw two people sitting in the chair, one after the other while I was in line). No cleaning or wiping when the pharmacist told my mom to sit in the chair (I told her not to sit - stand for the shot). No cleaning of the thermometer after each use (maybe it's not supposed to touch the person? It did touch my mom's forehead). My mother is quite elderly, it takes some effort to get her safely out during Covid and for something medical - the cleanliness standard should be extremely high. Very disappointed and will never even consider using CVS San Carlos for pharmacy needs. We went directly to Safeway (Belmont, ECR) where she was a "walk in" and was given the shot within five minutes of walking in. Safeway has a spacious waiting room (they only allow one person in at a time) and a separate area where the shots are given. I've seen them disinfect after shot given. They do ask if senior to call ahead to make sure they have the double dose. read more

The only reason I am scoring 3 stars is this store location DOES not have Self-Checkout Kiosks!!. Be ready to be patient with clerks..it's not their fault upper management needs to add these kiosks inside store. Case in point.. holidays expect lines literally nearing the Pharmacy area!! read more

Culture of arrogance and the customer is an inconvenience to them. No customer service in any way. Avoid the pharmacy at all costs

If I could do no stars I would. This location is so bad I just went in to get some medicine and needed to be unlocked out the cabinet and press the button and one employee came but didn't help me at all so I was waiting waiting and waiting so i started walking to the front to ask for help as I'm walk I just see employees just chilling it was about 5 of them so I go ask if someone can open the cabinet to get medicine and the employee said she will get someone over there and called it over the speaker so I go back to the cabinet to wait and still no one comes then an employee across the way just looks at me and doesn't even help me it was so embarrassing so I just walked out I will never ever go there again smh read more

Extremely rude on the phone. I called to check if a medication was in stock and they hung up on me. Really unprofessional

I am disgusted !!! I had quite a long shopping list plus a new prescription. I am a senior citizen. The staff told me that I could not use the CVS restroom. They told me to walk to Starbucks a few blocks away and use their bathroom. I left my full cart and am transferring my prescriptions to another pharmacy. How dare you treat a customer this way. You lost my business permanently! read more

The person at the cashier was knowledgeable about the baby formula recall and knew which ones were safe. This is much better than the two other nearby CVS and Walgreens that either had recall items or would give simple answers like 'we don't have this one' without showing alternatives. read more

Cashier up front (lady) is always on her phone scrolling through Facebook in the middle of my transaction. There's a massive line behind me and it'd be a lot more efficient and respectful if she wasn't doing that. Two times prior she tried to con me into a subscription without my authorization. I would have fired her on the spot if I owned this store. She is a terrible person. read more