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    Walgreens

    2.2 (93 reviews)
    Open 7:00 am - 10:00 pm

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    called to get a rx. sat on hold for 15 mins only to find out the pharmacy hours are not correct. pos store!!

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    Page 1 of 3

    Ask the Community - Walgreens

    Review Highlights - Walgreens

    Thank you Kaylee and the Pharmacy staff for your attentiveness and assistance during your busy Friday evening rush.

    Mentioned in 4 reviews

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    Walgreens

    Walgreens

    2.0(194 reviews)
    3.0 mi
    $$

    A few years ago I changed pharmacies from San Mateo CVS to Walgreens on third avenue due to bad…read moreservice. Now I am finding the same bad quality of service or "don't care attitude" at Walgreens. Phoning them is impossible and if they answer they are grouchy or they disconnect you. They often do not have my medicine in stock.

    I had a very difficult and frustrating experience at this Walgreens Pharmacy, where I was helped by…read moreGeorge. From the very beginning, his attitude was curt and dismissive. I mentioned that I had received a call yesterday saying my medicine would be ready by the end of the day and that I was hoping to get an update. His response was something along the lines of, "So you're here for a pickup?" in a tone that felt unnecessarily rude. I tried to brush it off and continue, but things only got worse. George told me I had already picked up the medication, which I had not. When I clarified, he said I must be referring to another prescription I'd previously picked up. I explained that this was for a completely different medication, but he insisted they were the same, which they were not. It felt like he either didn't want to listen or didn't care enough to check. Then he repeatedly insisted that I needed to show my physical insurance card, even though I'm a regular customer and my information has always been on file. I eventually drove home to get the card, only to return and be told that I now needed to call my insurance company because my information "didn't match." After calling my insurance company while another pharmacist assisted him, we discovered that George had been entering my health plan ID number into the RX ID field, which was causing the issue. Finally, after all of that, he told me to come back in 30 minutes when my medication would be ready. I understand that mistakes happen, we're all human, but what made this experience so unpleasant was the complete lack of grace, courtesy, or accountability. The entire interaction felt as though I was being blamed for errors that weren't mine, and even after it became clear the mistake was on his end, there was no apology or acknowledgment. Mind you, I was ironically correct to have started the interaction with a request for an update as it turned out my medication what not in fact ready for pickup. This experience left me feeling disrespected and exhausted. I hope the management takes this feedback seriously, as kindness and good communication go a long way, especially in healthcare.

    Photos
    Walgreens - Poster is clearly cut off. The white backing is how big it should've been. Cut off by 6 inches or even more.

    Poster is clearly cut off. The white backing is how big it should've been. Cut off by 6 inches or even more.

    Walgreens - Poster is clearly cut off A LOT of inches

    Poster is clearly cut off A LOT of inches

    Walgreens - 1 hour 43 min so far on HOLD

    See all

    1 hour 43 min so far on HOLD

    Walgreens - drugstores - Updated May 2026

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