Horrible service guy is always upset. threated to call the cops on me. guys is always rude when I…read morego doesnt like his job. The night guy. needs to be replaced asap I have better service then this guy!

wouldn't let us buy alcohol it wasn't even 2am yet. he said he was going by his clock. weird. I…read morecome here often and shouldn't been a problem. last time i'm spending my money here.

Stopped in for air in a tire as my TPMS light went off for left rear…read more I found they had an Air pump with swipe/tap to pay at a cost of $3.00. That's right $3 fucking dollars for AIR. I promptly drove up the street and checked a couple of other stations and the Chevron had free air. Greed abounds in 2025, even for gas station air.

Keep an eye on food you buy from here Panino Prosciutto Cheese was sell-by 4.6.25 and its still in…read morethe refrigerator being sold on 4.22.25

I moved out this way and have been doing curbside pick up with Safeway in Millbrae since about…read moreAugust. The last two visits have been straight miserable. Last visit I ordered chicken breast and got chicken breast with rib meat which has happened a few times and I finally spoke up since that is not what I'm purchasing. But today was by far the worst experience from customer service there personally and over the phone. I placed an order for 85$ at 130pm. ETA was 3-4pm at 256 I got the alert it was ready. I showed up and they said the new girl messed up and needed and extra 20 mins. An hour later and we're like where are our groceries. Another girl said let me go get it only to comeback and say the "new girl" gave it away. Now I have been on the phone for over an hour trying to get them to fix my order again. And all they want to tell me is I will get a refund and to wait 7-10 business days. How does that make sense? Why do I need to wait for my money when all I wanted was my groceries. Guy on the phone said it's beyond his control whether my kids have something to eat dinner with or not. He said Safeway Millbrae isn't answering and he is not representing them. Wild! So wild! I guess for a service that's supposed to be convenient they are not. Just get out and get your own groceries and avoid dumb people giving away your food. I legit wasted 4 hours waiting to get an order than no one wanted to take responsibility for messing up.

What a strange, strange Safeway…read more The highlight of the place is that the first level of the building is the parking level. The only part of the "store" on this level is the staircase and elevator. Otherwise, I think the store takes up the entirety of the second floor. The elevator has a huge car that can fit many people and shopping carts, but it took a long time, both to be called and to move, when I was coming and going. It was only when I left that I noticed that there are actually two entrances: the one I used near the middle of the parking lot and the one farther north. When you come up from the central stairs/elevator, it's as if you're inside any other Bay Area Safeway. Besides customer service being right next to this entrance, nothing else would alert you that you've floating over all this parking. Like almost every other Bay Area Safeway, the layout is both familiar and slightly different. You'll generally find the bakery and produce sections on opposite sides, but beyond that, everything is just so. In this store's case, all the cheese is in a regular refrigerated aisle; in most stores, it's along the back wall. It's one of the few Safeway stores that hasn't added local street names to its aisles. That was cute at first, but now that seemingly every Safeway (and at least one Vons in SoCal) has that--and some of the names are misspelled or have the wrong street type--I'm over it. Aisle 3 can just be aisle 3. It doesn't have to double as El Camino Real. I was shocked at how few people were in the store on a Saturday night. Because of this, I barely had to wait in line for checkout, and I was downstairs at my car pretty quick. The checker did a pretty poor job of bagging, but it wasn't atrocious, just wrong. I happened to be returning some canned goods here when I came. When I got to customer service, a woman was arguing her point about some discount she received in addition to WIC or some other need-based debit card. Two different customer-service people were standing there listening to her argument, and even after they had each explained to her three times the different options for resolving her issue, she continued to argue. That's fine, more power to her, but I don't understand why one of the customer-service people couldn't start providing me with customer service. When I finally did speak to the younger person, she didn't know whether they would accept my return, and she had to wait for the other person to confirm that they wouldn't accept my return. For some reason, Safeway doesn't accept returns after thirty days, even with a receipt. These were canned goods that didn't expire until 2028, but a policy is a policy, I guess. I ended up leaving the cans there, because I didn't want them. When I left the store about a half-hour later, the cans were still sitting on the customer-service counter, untouched.

Yesterday was one of the rudest experiences I have ever encountered here at this location. I…read moreusually come here often. This time my coworker and I were in a bit of a rush. We were waiting in line to redeem our scratchers (during our break) and so we were assisted by a short brown man named MACCOY. He on one of the side of his nose is a black mole. I remember his description because of how rude he is. He was assisting us with our winnings and purchases I had kind asked him if he could help us purchase more tickets. He gave me an attitude and said go to the next register. And so I did. Then I was waiting for my co worker to get his drink. I called over to my co worker (he was at the slushie machine) and I said Dan what's are you? Hurry up we're paying already! Then I can hear MACCOY yelling out loud multiple times "SASSY!, SASSY!, SASSY!" Which was very rude and uncalled for. Very unprofessional. It made me feel embarrassed because there were younger ladies (teens) next to me on the other register with Cashier names Sandy And they were looking at me. Like if I was being rude and "sassy" which I wasn't. This was very unacceptable and I will make sure this is brought up to the attention of corporate of 711. Also, how come MACCOY is not wearing a name tag but sandy was?? Aren't all employees suppose to wear name tags? Btw, sandy was very pleasant and sweet. Kind and helpful. We appreciate her most!

We had such a great experience at a nearby 7-11 that we wanted to try their pizza again. Again, we…read morefind the area restaurants were closed. We walked into this store and was greeted by a friendly cashier. We noticed no pizza slices in the warm display case so we grabbed the raw whole cheese pizza in the fridge area and brought it to the clerk that popped it into their super fast oven. We feel we discovered a little secret with this freshly baked pizza. They have pepperoni pizza, too. This hot pizza is unbelievably good and appreciated at these late hours. The chip displays were full and neatly displayed. Also, they seemed to have a range of alcoholic beverages. A well ordered and stocked store overall.

Yes, they are understaffed. Yes, the customer service could be better. That being said, it's…read morerelatively fast and convenient and the workers try. Just manage your expectations and you'll be fine.

This Walgreens is very poorly staffed. They don't have anyone at the cash register or the photo and…read morefedex counter regularly. A bunch of customers including myself had to wait for 5 minutes before we were even able to flag down anyone for help, and then they did not even get to the counter until 5 minutes after. If you are trying to be efficient about running errands, avoid this Walgreens.

It happens all the time! Try to get Rx re-filled using their…read morephone automatic system which is great. First Rx goes through easily with 90 day supply. Second says they only gave me 30 days. Phone them and pharmacy clerk picks up the phone. "Uh, ah, may I help you?" "Is this the pharmacy?" "YES‼" Explain my problem, she interrupts me and asks my date of birth! Then she says: "Come and get it, it is ready!" I ask: "What is ready? 90 day supply for both? "YES" she yells! No the most basic idea of human empathy or customer service. I am just an interruption for her. And I left their main competitor for the same reason! May be I should try Safeway Pharmacy next(?).

The pharmacy is horrible. Doctor place prescriptions at 10am. Got there at 1120 for pick up. Waited…read more20 mins in line. Then the pharmacist said only one meds is available and to come back in one hour. Drove back here again at 210 and the so call manager said the same thing again - only 1 meds is ready. How long does it take to fill 2 meds? The manager does not know what he doing at all. He keeps looking at the screen and flipping the receipt then walks away to ask another staff on what to do. So stupid

The most useless customer service in the pharmacy. Only thing they worry about is the lunch brake.read more

UPDATE: They did finally give me my change money back, but AFTER THE FACT that I had to file a…read morepolice report and contact corporate on FB, which they in turn, contacted Jesse's boss, Lilian(or however you spell her name). Lilian called me and was professional and nice and told me that she did have a talk with Jesse and the cashier and for me to return to the store to pick up the money and that she WILL make sure that he gives it. But it took for ALL OF THAT to happen to get my change money back! But I am thankful for the service that Lilian did provide, unlike her manager and cashier employees, so I decided to add an extra star JUST FOR HER, but I still would not be shopping here ever again because I don't want to risk that happening to me again, especially with me also seeing a prior review on here of a past customer that was a victim of them overcharging their card for more than authorized. I generally DO NOT recommend spending your money at this location because I don't know how Jesse will do again when Lilian is not around!

They are a reliable grocery store with the essentials with especially a special selection on…read morepastas, greens, meats, crackers, and you name it. The quality is excellent. The San Mateo location does not have pizza bread anymore whenever I go, but the Millbrae location does!

Due to the size and convenience of this place I used to go once a week. But I'm pretty much done,…read moredue to the produce shrinkflation and cost of organics, along with too many things that spoil quickly or never ripen... The employees here work hard I am sure. The upgrades they've done following Draegers' closure have no doubt worked those people hard. But after 5 or 6 years, they couldn't care less about noticing a regular, or saying a friendly hello in any way. This tells me they probably are not treated great by the bosses. It's not really a "neighborhood" place in that sense so why not just do supermarkets, Lunardi's etc. I know food prices are probably straining things, but if this review helps the business that's my goal.