I came in to pick up a Roadie delivery, and the experience this morning was extremely unprofessional. When I asked how to proceed with the order, the employee on duty responded in a very rude and dismissive way instead of helping. I was just trying to complete the delivery, but the interaction felt hostile and unnecessary. I've reported the experience to Roadie as well so they're aware. I hope management provides better training, because this location clearly needs improvement in customer service. Based on this experience, I won't be picking up or shopping here again. read more

CVS Pharmacy - A very unprofessional and rude employee, not sure if manager or staff but nonetheless needs proper customer service orientation. - Drugstores Near Me - San Mateo, California

Again I went in line to pick up my Prescription using the cvs App. I was next but the clerk, Christine, said the other person was waiting but didn't have a cvs app. Using the app is suppose to allow you to skip the line according their their sign. She said the t was her first time there and that maybe be true, but there are signs above her head which allows people using the phone app "skips" the line. Either she wasn't trained properly or disregarded their own process. read more

CVS Pharmacy - Long lines always. - Drugstores Near Me - San Mateo, California

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The pharmacy at this cvs is terrible which is a bummer since it's next to my house. They never have my regular rx in stock. Don't even waste your time coming here during the late afternoon/ early evening or on weekends to pick up a perscription. They only have one person working the register which is mind boggling on a weekend, given that's when most people run their errands. Will be changing pharmacies going forward. read more

Good CVS, mostly always stocked. People here are always helpful. It's not as big as the other CVS stores I've been to, but I'm glad you can take flu shots and vaccine at this location. read more

CVS Pharmacy - the entrance to the store - Drugstores Near Me - San Mateo, California

Always severely understaffed. Waiting for prescriptions can take up to 45 minutes. Also everything by is not locked up forcing you to find non-existent staff. read more

Never drop off film here. After weeks of delays they admitted my disposable cameras were lost. The response from customer service was basically to blame Fujifilm and throw up their hands. Awful. read more

The nasty employees have either quit or been fired. Their replacements are far superior and are helpful and courteous.

Worst pharmacy ever. Rude workers ( pharmacy department) and wait time is always ridiculous. I'd switch to elsewhere if this place wasn't within walking distance of me. read more

Worst pharmacy ever! Constant line of people. Constant. Only one person working there? The 3 people in front of me did not get their prescriptions. They didn't have them. No record of them. It's not ready, poor guy was holding onto his walker for dear life while this old nurse type person interrogated him. You know the kind, they don't say the doctor, they say doctor like it's synonymous with god..lol! She tells me "doctor hasn't approved it." I say it was sent to you to fill not get further approval? It's already been approved. "Who approved it?" I was just staring now, incredulous. Couldn't believe what I was hearing. I stepped away. Not going down that rabbithole. She tried to call me back. I left. Called my doc said please move my refill to Walgreens!!!! read more

I would give 0 stars if I could. They're understaffed and rude. The line was long with only 2 employees to help. I tried using self checkout and I needed assistance but no one even acknowledged me at all. read more

This CVS is extremely notorious for bad customer service. The pharmacy staff is very bad and will treat you very poorly. I have had pharmacists screaming at me out of nowhere in the store and on the phone on multiple occasions. They lie about things to get you off the phone and even have said things like maybe you should find another pharmacy. I don't know if store manager is even paying attention to this. read more

Needed a flu shot. Did walk in. The staff person in the pharmacy, Mary, was super fantastic. She expeditiously processed us and rectified an error by another CVS. The person administering the vaccines was very nice and capable. We were out within 10 minutes. Thank you. read more

Today I went into this particular CVS looking for "Venus" face razor, and this was my third attempt. However, this store was sold out of it as well. Daniel offered to helped me, checking the availability of nearby stores to locate it so that I wouldn't have to continue to drive to each and every one. He was able to find one, then he even called the store to confirm that they had one and to put it on hold for me. I can't remember the last time I got such excellent customer service, he went above and beyond to help me. Daniel should be commended for a job well done !!! read more

Very good store, I foun what I needed. Thank you read more

RACIST PHARMACY MANAGER (Debbie I). If I could give zero stars I would. Walked into CVS to purchase allergy medicine over the counter around 8:55 am. Simply asked the pharmacy if they sold Claritin-D the person behind the counter which I had come to understand later was the pharmacist manager, didn't even look at me and said we're closed you can buy it at 9 when the registers open. I said okay, I'll be back in 5 mins. I walked down the next isle and I hear her saying to a co-worker "what part of no does he not understand, do I need to say it differently or in another language." Little did she know I was in the isle right next to the pharmacy where she couldn't see me but I heard everything. In light of everything going on in the world today, never thought I would experience this in San Mateo. I spoke with the manager of the store who was very nice and accommodating, if only I had the pleasure of dealing with her my day would've been much better. I will never come back to this store again and hope that she is reprimanded for this and no one else experiences this type of ignorance ever at this CVS again! read more

Ever wondered what a cross between a ghost ship and a CVS looks like? (who hasn't?!) Then look no further :D I've no idea what happened to this place, but it basically has no stuff, and no staff. Make up selection is empty, ditto household supplies, booze stocks, everything is just pretty much empty. I kept going back to see if it had gotten better, but they still haven't re-stocked anything in about 2 months. It'a annoying because it used to be a great 24h go-to spot for all the things you suddenly realize you can't live without at 3am. There is at least a Walgreens nearby, but pretty sure it's not 24h. read more

CVS Pharmacy - What's in this photo? Nothing, is in this photo... - Drugstores Near Me - San Mateo, California

These are the idiots we have in charge of controlled substances. This pharmacy needs to be audited or something. Prescriptions are never ready even when you receive a call saying that they are ready. You then go to the store and are told they just processed the order and will take 15minutes.( 15mins/prescription) then they let you wander the empty aisles for 45 mins while you wait for your prescriptions that should have already been ready. Not only that but I got told by a pharmacist she would help another man before she helped me even though I was next in line. She stated that the man had been waiting there. But that's what a line is. People waiting to be helped. There were two pharmacists in the back. The other was doing nothing but letting the line build. The pharmacists were two incompetent baboons who were very rude and don't know how to run a pharmacy. They can't even manage to fill prescriptions or understand how to properly execute a line. read more

Although they told me my prescription would take 20 mins to fill, I was in and out within 5 minutes or so. Staff somewhat friendly and it was a huge location. Plenty of parking. read more

I will never ever go back here. This was such a waste of time. What's the use to make an appointment when this doesn't work. CVS is so messed up in their computer system. I scheduled for flu and Covid vaccines. Received text day before that it needs to be rescheduled due to limited availability. Went online to try to reschedule and saw there was opening later in the afternoon on the same day and thought that was weird. I called the Pharmacy to try to sort this out and they said " ..we have enough vaccine, that I can just show up at my appointment time " So I showed up, even got a text from CVS that morning to go to the Pharmacy counter when I arrived. This guy pharmacist said we only accept email confirmation. CVS never sent me an email confirmation, it was only text confirmation. I showed that to him and he got very defensive saying "he's only trying to do his job " Is this how to speak to your customers? Had he said we are sorry, but we do have limited availabilities. I would have walked away or at least get the flu shot only and be on my way. The Pharmacist said if we have the email confirmation he can give the shots to us. When you made appointment with CVS, it's only text confirmation. I made appointment with Safeway for my parents and I received email confirmation. So I made my appointment with Safeway after what had happened. I will never return here again. The pharmacist is so rude read more

Well stocked. Found hard to locate healthcare item here which is appreciated. Ample parking. Pharmacy hours less than store hours. Floor dirty; need to vacuum more regularly. One of their customers was not wearing mask properly while Covid was raging in September 2020 read more

CVS Pharmacy - Inside of store - Drugstores Near Me - San Mateo, California

In a line with 8 people ahead of me for prescription pick up.. so inefficient and been waiting forever for the 1 customer in front... let's see how long it'll take me just to pick up a prescription. Probably 40 mins which is way too long. Try hiring more people otherwise I'll move my prescription elsewhere. I see at least 4 people back there but only one person serving customers when there is a long slow moving line? Ridiculous. read more

I was helped by a woman employee I believe is named Rena. She helped me locate an item on the sales floor and did the sale. There seemed to be something wrong with the computer system but she stayed calm, friendly, and helpful with me and other Customers. I think she does a great job! read more

I needed my hair products by Pantene conditioner for curly hair and they didn't have it! Also didn't have my coconut creme for curly hair. Nobody available on the floor to offer assistance read more

Had a colleague of mine of Asian descent stop in today asking the Pharmacy Manager DEBBIE if they sold a certain kind of allergy medication. As it was 8:55am, she said, "We're closed. You can buy it at 9 when the registers open. Bye." My colleague felt dismissed as she didn't turn toward him or look him in the eye so he said, "Okay, I'll be back in 5 minutes." As he walked to the next aisle to grab eye drops, he heard Debbie say to another employee, "What part of 'no' does he not understand, do I need to say it differently or in another language." Could you let me know what other languages Debbie is able to speak or was this a racist off-handed comment you wanted your customers to hear? Either way, thank you for letting me know I shouldn't frequent CVS stores going forward. read more

This review is for the pharmacy. The pharmacist working on 7/2 late afternoon was extremely rude to me. She was hostile, aggressive, and condescending. I was trying to pick up my birth control like I always do and had confirmed it was renewed with my doctor's office online and by phone. I needed to start my new pack that same day. I was denied the prescription and told to drive to a different city to the minute clinic which wasn't even open on weekends. I drove around to several locations all day long for hours trying to get my pills. She had no empathy, respect or kindness for me and it was very unprofessional and mean. I will say the other people working there have been much nicer to me, but I will no longer be going there because of this horrible interaction. I don't recommend this pharmacy location. read more

They are great when open but close at random times of the day making it hard to use them. Hire some more help and stay open for your customers! read more

Thank god that trampy girl Ashlee quit cvs because she was such a flirt but I admit she was talented like she could be an actress because she was so dramatic all the time. Good bye Miss Drama Queen read more

I have lived in this area for over 12 years and it was my go to store for medication, things I might have forgot, then.. All the sudden shelves were EMPTY of all beauty products. Not one can or bottle of deodorant or make up. I asked Carolina in Pharmacy a question, and she was VERY RUDE to me and others. Everyone knows me there and Carolina did NOT have to snap. Snap once ok, but NOT twice. Big shout out to JD! He is awesome in customer service. I am in the customer service industry, and this guy truly is the best! Abe, the manager was very helpful as well. Will only go in for coffee only. Everything locked up, but I understand, there is A LOT of thieves in pairs that not only hit them, but my store too. Sign of the times. read more

The pharmacists are sooooo rude! I've been going to CVS in Belmont for over 20 years, but rarely get drugs from the pharmacy. However the other day I dropped off a prescription and the ladies behind the counter were strangely rude. I wasn't standing in the exact place they wanted me so instead of politely asking that I stand "behind the red line" she shouted it across the store very rudely. Let me tell you - there was only myself and one other gentleman and we were about 20 feet apart. This was so embarrassing because she was so loud and seemed angry. Neither of the young girls behind the counter were courteous though. I'll be going somewhere else for drugs forever, but I still like the rest of the store. Rude rude rude. read more

"CVS - where hope goes to die." At least that's what I kept thinking as I listened to muzak and felt like I was in some sort of depressing carpeted purgatory. This was my third drugstore of the morning, and I was here looking for acetaminophen suppositories for my feverish barfing toddler. A Safeway pharmacist was kind enough to call around and CVS said they had some. Well, they had suppositories, but I didn't need just random suppositories to jam up orifices, I needed specific medicine to bring my son's fever down and mama bear was pissed. It took a while for me to get help at this store. When I eventually got assistance, they were apologetic for the miscommunication that caused me to make a special trip for nothing, but still, it reinforced my initial impression that this is where hope goes to die. They appear to have a large selection here, but I'd much rather shop at other drugstores that don't feel dreary and are more customer-service oriented. read more

CVS Pharmacy - Drugstores Near Me - San Mateo, California

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Meds are never ready when promised. They were unable to get a medication for me and never notified me. Only when I showed up did I find out they couldn't get it. Thank goodness for Debi in pharmacy. She called around and found the Med for me and notified me within a couple hours. Debi is always pleasant, knows my name and is very competent They also do not have a working bathroom for shoppers. Really terrible. I was told to leave my shopping and go to the business on the next block I really can't believe how bad this CVS has gotten read more

CVS is CvS is CVS Prices and merchandise is the dame wherever you go, but the people are different. Their Cashiers are rough around the edges, without any concept of customer service. Other than that, it's all good read more

Seems to be always closed for lunch, or pharmacist is out for lunch, or someone is having lunch. Doesn't really matter if it's noon or 2pm, whomever you need to talk to is having lunch. read more

Worst CVS IVE BEEN TO EVER!!!! I went in tonight to get a few things after work. I wanted to buy my favorite deodorant and called for someone to unlock the case come to find out nobody had the key because the manager had taken it with them and they told me to come back tomorrow. So i grabbed a temporary one. The associate said is there anything else you need? I said yea I'm going to get some cold medicine . He said yea we're about to close. Nobody stated they were closing early . It was only 10 and they normally close at 12. He stated we have computer problems. I wish they had said that when i walked in , instead of following me through the empty aisles until i got to the register. I'm a manager in retail customer service, if i knew my employees did this to a customer, they would have been written up or fired! I've never felt so bad in my life ! read more

The long lines at the cash register do bum me out, but it is 24 hrs open, and there is usually no body in there. They also dont always have what you are looking for but that is the cvs way im guessing. cvs rewards card also helps when you are buying a lot of stuff. read more

I appreciate that this place is right at the bottom of the hill I live on, has a very convenient lot and it's a huge CVS! However, for the amount of space it has, I've often ended up next door at the Walgreens for pretty everyday products that they didn't have, ranging from pretty common razors to makeup remover of a pretty average brand (however, they WILL have the CVS rendition, of course) to common food items (you have so many random unusual food objects! Yet pretty average things are either deathly overpriced or just not there). It's unfortunate because the store is 24/7 and so close to a lot of residences. The lines are also annoying, the registers move rather slowly when there are actually people waiting to get checked out, and if you don't have your club card some cashiers give you a hard time before allowing you to use their store card. read more

I don't appreciate being harassed when I shop!!! Every single time I come to this CVS I get harassed by this customer. He is 45-60 years old and has surfer grey hair, always wears long beard shorts, and flip flop shoes. He sexually harassed me, and I've personally seen him threaten to beat up young adult males. He is not a worker there, but he is literally ALWAYS there. He makes me extremely uncomfortable, and as soon as I see him there I immediately leave. I thought it was just random chance that he was there three times in a row when I was there, but once it happened the fifth and sixth time I got worried. I don't understand why he is always there harassing good paying customers, people like that should be banned from the store. This is the CVS closest to wear I live, and I hate having to go out of my way to enjoy to products and deals that CVS has to offer. It's just insulting that they care so little about their customers safety. read more

A better late nite pharmacy would be the walgreens on el camino in san carlos next to trader joes Lines seems to move a bit slower here at night too. Okay place in the daytime. read more

5 stars for the staff helping with a photo CVS computer related glitch- and making it as painless as possible ! Thanks to the young man who was so helpful- (his name sounded like Ju-lix?) read more

I'm sure all healthcare staff are overworked and understaffed, but the pharmacist and the staff at this CVS need some emotional support. We have never had such a bad interaction with a pharmacy, being talked down to in an extremely curt tone. Never sending our Rx to this CVS again ;( read more