This is a smaller and older CVS, with a tiny and very difficult parking lot. Almost every time I pull into the lot I hit the curb trying to avoid cars going the other way. But that's on me. :) I like the intimacy of this CVS. I know most of the employees and they are always so helpful. No matter how busy it is, they will drop everything to help you. Although their prices can be higher than other stores for some things (get your batteries at Home Depot instead), they are constantly sending coupons though the mail and email and they save serious money!! I've saved $30 on one trip before!! Go ahead and make fun of their receipts, but I love the coupons. They are tailored for what I buy (usually) and save me lots of $$. They're always open when I need them and they have a pharmacy that usually has enough staff to keep people from waiting in line too long. So many things to love about this CVS that they can be forgiven for the right parking. read more

This is not the first time his happened but 3rd regarding a print job for SAME DAY ORDER. Put order in and says will be done by certain time, it's not. I even have a 3 hour late window and still fails. I literally tried calling before going down. No one picks up phone except Pharmacy who can only apologize and transfer me back. After 12 minutes and multiple calls (see photo), still unsuccessful. Go into the store and ask when will it be done. Staff member said "I don't know" and I adk can you give me general idea... same response then pause. Wait for it... "Oh for sure tomorrow..." Um that's NOT same day then. I think I have been more than patient and understanding but my business is lost. I had over $500 in gift cards to buy but I'd rather purchase them somewhere else. read more

CVS Pharmacy - Called 3 different times, see duration of wait times and still no one picks up. After 12 minutes, I hung up and drove over. - Drugstores Near Me - Foster City, California

2 lines for pharmacy, non mobile app and mobile app line. Customers and more importantly pharmacy cashiers can't tell who's next to be served. 1 line would avoid this confusion. read more

This is for the young male cashier at the store. Picked up an online order, he kept thinking it was a photo order even after I said ONLINE order. Long story short, I had 4 items all in ONE bag but they charged me for 4 bags!?? Really? Guess it doesn't matter how many bags they give you, they charge you a bag per item. It's the principle of the rip off that doesn't sit well on top of the bad attitude from the cashier. read more

In all my years experiencing pharmacy employees never spoke to such a rude employee. I understand the pharmacy can be a stressful situation definitely can be but still when it comes to customers no matter how rude or they wanna make you pull out your hair how business it is must respect your customers, not sure how busy they are but the way the pharmacist spoke to me on the phone she sure was in a rush to get rid of me. All I asked why my meds all are cancelled she explained I said ok thank you, I said can you refill all meds she says I'm not gunna sit here seeing which ones you need I said fine don't worry I will do it online but today pharmacist I dealt with was not good and that's sad since all my other experience have been good. read more

Not necessarily this store's fault, but the pharmacy's completely circular voicemail system is one of the circles of h3ll. You cannot get a human, and can't get a call-back. It's awful. I need medication for my dog. No I don't know her exact date of birth - because of that the system repeatedly hung up on me. So frustrating. Won't use this again. read more

They charged more than the good Rx coupon. Close for lunch on a busy Saturday. This would make sense if there were only 1 or 2 employees but there were at least 8. Can't they stagger lunch times? read more

CVS Pharmacy has really gone downhill. They're the last line of defense before the patient receives their prescriptions. Been on the same prescription for 2 years now. My records are on files. The Pharmacist should be aware of changes as it appears on their request. I'm diabetic and my prescription hasn't changed. Why would you issue the incorrect testing strips if it doesn't match up to your glucose meter on file. There should have been a red flag. This week I was issued a new system for testing as the other one is being phased out. So I tried to use the new system only to find out they issued the wrong lances for the new system. Don't they check to see if everything matches up? They ought to verify whether or not the systems work with each other regardless if the Dr. prescribed it incorrectly. Why issue something that won't work with each other. Aren't they supposed to be aware of this? In both instances the Pharmacist(s) were rude and condescending. There should have been better checks and balances. Thank God it wasn't an incorrect drug. Now I'm at the mercy of waiting for yet another prescription and another trip to the pharmacy. read more

Nothing outside the location is good about this store. No a/c when it is warm out which is a breeding ground for spreading covid ++. Service is even worse and policy regarding no price matching--even against their OWN website prices..., is beyond ridiculous. Hello Target! read more

What's the point of having visible staff on the floor in bright red shirts, If they can't answer a basic question or they don't know what's in the weekly ad. Never returning. The incompetence is astounding here. To the manager who was verbally assaulting her staff at the register. I'm sad for you. read more

No Pharmacy is perfect. Everyone has a bad day. That said, I like their notification system when the prescription is ready for me to pick up. I changed from the big warehouse type pharmacy to CVS. The price is comparable. I am happier here. It took me a while to get used to their system, but now these days, CVS is where I go for lots of stuff! read more

This is my neighborhood business. Store is clean and organized. All the staff here are friendly and helpful. There's this nice lady who usually works the cosmetics and beauty section. She's never rude and super helpful. I come here for toiletries, hair products, greeting cards, etc because they always have what I need in stock. I love the coupons and offers they provide, so make sure you sign up to a rewards member because it is worth it. Also great place to get a photo gift or project in 24hrs. So many times I've gotten a quick collage mounted on a board and it turns out so pretty and professionally done. Thanks for the great service and products you provide! read more

If I could give zero stars, I would. This pharmacy has treated me horribly for years, and I believe they are openly racist against white people. Every visit is a fight, and the staff make it very clear who they want to help and who they don't. Most recently, they dispensed medication that my wife is allergic to, even though it's clearly documented in their records. When I brought it to their attention, the pharmacist tried to cover it up by changing the file from "allergic" to "patient prefers not to take" -- a reckless move. They are expensive, unfriendly, and dangerous. I will never give them another penny. read more

I have to upgrade to 4 Stars from 1 a few months ago. Service has definitely improved. New counter people are much more pleasant and attentive. They put in a new system - if I need help with my refill an answering machine reply is they will contact in an hour. So far they have by text. It seems there are new pharmacists too. Please keep up the improvements. I thank the counter people each time I am there. read more

You should acknowledge the price online or do price match. Online it says $7.99 for the tablet and the store is charging $11.99 that's $4 difference. For the same brand, Target is charging $8.69 for 24 tablets and CVS is charging $16.79. Hmm! I will definitely avoiding this place. Not worth it! read more

Fix Horrible timing Understaffed Never answer the phone Holding up folks lives Take your pick read more

I am used to this, and every, CVS being dirty, cluttered, crowded and slow but today's experience is a new low. I get a prescription filled every month. It needs to be ordered in because it is expensive (they tell me) and CVS refuses to keep it in stock. This is despite it being one of the most commonly prescribed medicines in the country. Every month, CVS peevishly suggests I order early to ensure it is ready for me and every month, they wait until the day of renewal, then discover it's out of stock and have to order it, leading to a delay every time. Rinse and repeat. Today, I arrived to find my order had been sent to another CVS in Burlingame/Millbrae, 20 minutes away. They tried to blame it on my doctor, despite this being a refill and there being no new prescription that could be misdirected. It is just awful and no one should stand for it. Go anywhere but CVS for your prescription. read more

Terrible Rewards Program Purchase Tracking Recently attempted to return what tasted like a stale food item. Although I used my rewards ID to purchase the item, I paid cash and lost the receipt. CVS management denied the return because CVS reportedly cannot track and verify reward member purchases unless a debit or credit card is used. Such an oversight, if true, is disgraceful and poor customer service. Home Depot and Safeway track rewards program purchases by date and item as well as a whole host of other shopper information that is win-win for store and member. When those rewards members lose a receipt, returns are easily managed through the member rewards program. No fuss with Home Depot and Safeway returns. Shame on CVS for such poor rewards program management. read more

Este lugar es horrible no saben atender al cliente pésimo servicio que horror entrar en esta farmacia nunca. He comprado ahí y no lo haré los trabajadores no saben atender a las personas con amabilidad es un asco la tienda read more

I love it, is very convenient. They have a very loyal People helping you something or you have a question..

Horrible service, random attention, depending upon who you get behind the desk. I sent my wife in to pick up prescriptions, which I regularly got filled for the past four or five years only to be have her turned away because they couldn't figure out the insurance component of it they would send me notes that it had been approved. My doctor would send notes that it had been preapproved and then my wife would go in Who is also a doctor by the way and be turned away then I'd get a phone call and I showed them the three notes that they sent me saying it had been approved. I called my doctor. It was approved so I finally exited the clown show in car. Go to Walgreens or somewhere else because you'll get better attention. It's not random and they'll pay attention to your prescriptions and your insurance read more

What's there to say about CVS? This one is well sized, well stocked, has a travel-size aisle (my fav) and a couple of self-service checkout options. Right across from Leo J. Ryan park so buy your face wash and then go for a stroll! read more

I have been coming to CVS pharmacy for years and haven't had much problem with them until recently when my parents moved to Foster City and I had to help them transfer all the prescription meds from Walgreens in Millbrae to CVS in FC. Initially, I tried to do all online and entered all the prescriptions names and details, but after 1 week, only 2 of the 9 prescriptions were in their system. So I called CVS and was told it's best to just ask all the prescribing docs to resend the medications to CVS in FC. So I did that. Another week goes by, and still only 2 meds showing in their system. And when I went to pick up the meds, there were some more complications. They can't find the med, someone probably misplaced it, they said, and asked me to come back the next day. So today, I went back to get the 2 meds, and I was shocked at the mark up. For the same meds (and qty), I was charged $15 and $30 at Walgreens, but at CVS, they charge $19 and $54!!! And they told me "Walgreens are a little cheaper than us." From $30 to $54 is 80% increase! NOT A LITTLE! I cannot believe CVS overcharges this much!!! read more

Today I thought I would write a reviiew for CVS Pharmacy. I come here to get prescriptiom drugs, hair and beauty products for my family, and holiday stuff. It's been around forever and looks a bit outdated. When I walk in this store, I feel like the buzzards are circling. Once Amazon fully figures out their online pharmacy, I'm not sure if CVS will exist in 10 years. Enjoy the nostalgia while you can! read more

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TLDR: Time wasted coming to a pharmacy that refills the wrong prescription for me consistently. Steer clear! I've only been coming to this pharmacy for the last 5 refills I've had for my prescription. When I initially switched over, they filled a generic brand of my medication & told me to try it since the active ingredients are the same. I was nauseous on it for a month and decided I'd rather switch back to my preferred brand. The pharmacist said he'd note it and special order it for me so they'd have it in stock since they don't normally carry it. Since that first refill, they've consistently refilled the generic brand despite my prescription specifically calling out the brand I do not get sick using. I then have to come into the store and speak with them, wait an additional week for my special order to come in.. they don't even answer their phone so I can correct it without coming in. They've made at least 3 notes on my account noting my request, and yet the same mistake continues to happen. I am looking into a new pharmacy, would suggest going anywhere else but here. read more

Today we went to pick up my husband's prescription. We were waiting in line for about 20 minutes at the counter. There were 3 stooges in the back and finally, one of the stooges asked if anyone had helped us and we said no one was helping us. They said someone would help us. After another 5 minutes of waiting when the cashier clerk finally arrived, she helped the lady in line who was after us and didn't even bother to ask us if we had been helped. Their customer service we received could have been better and if they continue at this rate, they will clearly lose customers and lose business. Good luck and take your chances when you use the CVS Foster CIty. read more

I came in requesting to pick up a prescription that i need every month and wasn't able to get it due to my insurance and my poor scheduling before a big trip. JENNY though, did in fact do more than what she probably would've wanted to do and I appreciated it so much. She went through the efforts to call my insurance and see if there were any way that we could get it. She definitely talked to a few people and honestly this is how customer service should be all the time. Putting in that effort to do everything and anything that your position allows you to. After waiting patiently for a while, it didn't end up going the way that i planned it to but i definitely appreciate JENNY! read more

If I could give a zero I would Today is Easter Sunday They had signs up in the seasonal aisle Stating everything was 50 % off When I got to the register nothing was on sale The staff called multiple people and no one could tell me why it wasn't on sale even though the signs say 50% off read more

Worst customer experience I've had! I am a Kaiser member and will definitely stay with Kaiser. This experience made me see the excellent customer service at KP. The pharmacists at this location were rude and condescending. It's unfortunate they are in the profession they are in. No hand-off between the pharmacist who was in a rush to leave and the one who was taking over. A pharmacy tech raised her voice at me while asking if I will be paying out of pocket, 3rd time I was asked. Does CVS/Aetna even train them to have courtesy or some decent human respect? Such a shame. I ended up waiting for two hours while not feeling well. Why the 1 star? Because I cannot post a review without a star rating. read more

I don't usually write reviews on big retail store like this one, but I have to do it since I have been over-paying for items I bought from this store too many times. This morning I bought a small bottle (10ml) Systane eye drops for over $21. I couldn't believe the high price I paid, so I went to Amazon and found out the exact same item should be only $12. I would never shop at this store again. read more

This store has gone downhill. I walked in to schedule a flu shot and the Pharmacy clinic manager told me just do a walk in. I asked if I have to fill out any forms like all other flu shots and she said no. Their pharmacist on the other hand told me the opposite that she's booked for scheduling for the month and advised me to go elsewhere. I told her to please talk to her staff about the miscommunication but she defended her staff and said she nor her staff are responsible for the error and that it's on ME that I am the one who seems delusional. Not coming here for pharmacy stuff ever again! Their storefront however isn't as bad as it used to be. read more

Not much but after waiting 8 minutes on the phone, they pick up and hang up right after.

I am in a lot of pain, randomly struck by my period, run to my nearest OPEN CVS, to get some Tylenol, and guess what?! They're closed! 40 minutes early! Absurd, this location clearly has absolutely no management whatsoever. What a waste of room in this great mall. read more

One of the worst places to be. We ordered the pictures and canvas for my daughter's graduation party. Only one person is trained. All pictures were blurry. Made me go there 2 days. Waited in the shop for 2 hours. Bad customer service. No real value for customer's time. read more

Bad customer service. Item marked at the aisle is not the same at checkout. The manager at this store ( An Indian lady) does not know what is going on in the store, where items are, why prices are different for identical items and they are placed at the same spot. Be cautious. read more

Huge CVS location with nothing in it. Plenty of parking in the private lot. The staff are nice here and they say "Hello", to you when you enter the location. read more

if I could i would give zero starsto this pitiful pharmacy. constant errors. today I received only half dose of my prescription. i need these eye drops for my eye pressure. the pharmacist insisted that she calculated the number of drops. all I know is that I am now short and will have to refill again. read more

CVS pharmacy on Hillsdale Boulevard in Foster city has a designated customer restroom, which has been closed and out of order for 10 months. For the size of the store and the designation as a pharmacy for people who are often coming in for medication's because they're ill not to have a working bathroom is horrific , and not to have a working bathroom in over 10 months is inexcusable. I will be checking with Foster City building department and code enforcement to see who if he was an operating license for this pharmacy??????? How could this be going on for all these months? how? read more

Awful service! Had an appointment at 1pm took 2 hours just to get a vaccination. Pharmacist was so rude and unhelpful.

Review is for the Minute Clinic. I went the day after Christmas when it's apparently one of the busiest times. I reserved a time online first, got a slot for 1.5 hours later. Then, you go to the Minute Clinic and check in. They were booked for most of the afternoon. My actual appointment time was 30 minutes to 1 hour after my initial time. It was a little exasperating to look at the screen and have 0 minutes next to your name for 10 minutes. Good thing I was there for something routine and not actually sick. The clinic gets the job done but if you are really sick, go to an emergency/urgent care type place. read more