I stopped by recently to pick up an order that a donor placed for the nonprofit I work for. The staff, Joe and Alyssa, were so helpful to myself when collecting the order as well as to my donor who placed it. Super smooth on all fronts! Four stars for now, only because I haven't shopped there and experienced more than the small pick up corner of the store. read more

Good folks just selling spirits trying to help customers. Lots of insight in the wine & tequila department too very helpful folks read more

Some prices in the store are different from the app. Not sure which price you get until you checkout.

Date: Thursday, December 19th, 2024 Time: around 6:45pm *Monkey Shoulder ($29.99) Since we had time to kill before dinner, my friend and I decided to stop by Total Wines. The hubby wanted me to get a bottle to bring on vacay. I know he likes Monkey Shoulder, so I grabbed a bottle here. Pricing was standard for a 750ml. Total Wines is always comparable to Costco and Bevmo (with coupons), so I decided to purchase it here. Check out was fast and easy. No complaints here. Good option for liquor when in San Mateo. REVIEW #3657 read more

Total Wine & More - Monkey Shoulder ($29.99) - Beer, Wine & Spirits Near Me - San Mateo, California

We stopped by to look for some beer that we couldn't find at some of the other stores and one of the staff was very helpful in finding it for us as well as getting a few extras down from the top. We were also looking at some Prosecco for some drinks and they had a good selection. We always enjoy stopping for a taste of wine or beer they offer as we have found some good ones. Staff were very helpful and friendly. read more

Huge selection, great prices. Very tidy / organized and staff was helpful. Plaza generally has decent parking. Really can't go wrong aside from the location which is out of the way and prone to the 101/92 traffic. read more

Got some negronis for a party, I actually had no idea what they were until coming here so I sure had a hard time finding them but thanks to staff here it was easy. read more

Lydia - is a Great example of what a store associate should be like "courteous, knowledgeable and polite". I visited the store on 5/13/25 to buy a Bday gift. She did Not try to upsell me on other items but in fact suggested that I join the rewards club and download the app for more savings and that I would be able to order items ahead of time so that I may just stop in and pick up. I appreciate that honesty. read more

Called the customer service number so rude calling about my order being returned then I called the store and Art was amazing so helpful kind you have an excellent employee so grateful Thankyou the twins read more

Des absolutely crushed it! She went to the furthest length to provide the best service possible! She greeted us with a very friendly and energetic energy! She asked us if we were looking for anything in particular, and we told her that we were looking for the Jaws wine. She went around the store and collected all 3 bottles for my friend and I! Her service was absolutely incredible! read more

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On 2/7/26 around noon, my son went into this store simply to buy agave syrup and was told he could not purchase anything because he was not 21 years old. There are no signs posted in the store, and no information online, stating that customers must be 21+ to purchase all items. If that is truly the policy, there should be clear signage and/or ID checks at the door so customers are not put in uncomfortable or embarrassing situations at the register. What made this experience worse was the behavior of the staff at checkout. They were rude, condescending, and disrespectful, instead of calmly explaining the policy or acknowledging the confusion. Basic customer service and patience were completely lacking. I strongly suggest management reviews how policies are communicated and ensures employees--especially those working the register--are trained in respectful customer service. No one should be treated this way for trying to buy a grocery item. read more

Not only was same day delivery quick and flawless, but the return process was even easier than noted online. The staff was well informed and made seamless for the return of a few unused bottles from an event I hosted. I will be using them for all my entertaining. read more

I just went to go buy beer for myself with my little sister. This Asian cat at the register was assisting us and wanted both of our iDs and I asked "Why? I am buying" which I continued to give my iD. He calls for a manager for assistance with my ID and the manager basically makes up some BS that they can't sell to siblings It's policy and you need a guardian and I responded "I am her older sister I am over 30" mind you, I am 34 years old. Those 2 Asian cats were Unprofessional, judgmental, and being complete dummies for pulling that stunt.. look at your policy again. read more

Good selection of beer, wines and specialty's. Great selection of non alcoholic beverages available. Staff is helpful

When I buy my bourbon or Scotch, Total Wine & More is where I go when I want a large selection at a fair price. I'm not saying you wouldn't save a couple of bucks here and there if you went to Costco but the selection wouldn't be as robust as it is at Total Wine & More. I also feel that the employees at Total Wine are very knowledgeable. They will sit and talk to you as long as it takes. Some of my favorites to buy here are GlenAllachie 12 year single malt scotch, , GlenMorangie Quinta Ruban 14 year, Four Roses small batch bourbon, and GlenDronach 15 year Revival single malt scotch. read more

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I'm a beer person so can't say anything about the other products you carry here but thanks for carrying a decent amount of sour beers. Most places don't carry this much. read more

Total Wine & More - Decent sour beer selection! - Beer, Wine & Spirits Near Me - San Mateo, California

7/25/24 11:30am Train your staff better. While your recommendations are welcomed, your attitude when I decide to purchase what I came for instead of whatever you were pitching is unacceptable. If I wanted to buy something cheaper, I would, I came for dom-not whatever "better tasting and cheaper" bottle you were trying to sell. Just because your recommendation was not taken, should not mean you get an attitude. You don't shake your head and talk down like I'm making the mistake for not buying your cheap recommendation. Do better mr balding employee with the little ponytail. read more

Sooo much to choose from here! Wine, liquor, beer, gifts for entertaining. They have items that are chilled and ready to go or to be stored. I came to get a 12 pack of beer that my friend likes. I was killing time before meeting a friend for dinner and found some sour beers I was interested in. I also scoped the Irish whiskey aisle to see so many distilleries I'm not familiar with. With going to Ireland soon, I didn't want to bring home whiskies I could get at home so I did some studying. A rep was nice enough to help me with some of his favorites. I was also going to Scotland and didn't like peat, so he gave me some other tips. Good to know! Review #79 of 100 in 2023. read more

Everything is well run and staff are very helpful, lots of hard to find products. Lots of parking.

Eric Westerhouse needs coaching. Let's start there. I shop here relatively often, especially since we live around the corner. I came in to purchase my usual: ginger beer and tonic water. Neither of which are alcoholic beverages. For the first time ever, I was carded for a non alcoholic purchase. I walked in with only my phone bc I knew I wasn't buying alcohol. I said "these aren't alcohol", he says "yeah but this is a bar", to which I say: "no its a liquor store, and liquor stores only card alcohol and tobacco sales". He stammers and tries to explain a bs answer about why I need to show id for no decent reason. I leave. Mind you I'm pushing 40 and look it. My husband immediately walks in bc he had a wallet and I ask him to complete the purchase. He goes into the right lane and waits in line. Eric is serving the man behind me in line. HERES THE ISSUE: Eric proceeds to badmouth me to the next customer. Saying I was privileged etc. My husband had to let him know "dude that's my wife you're yammering about. Is that store policy?" Not ok. I will never come here again and no one of know will either. I hope the store gets it together. This is bad for business. read more

Needing a gift for our friend's anniversary, we stopped by this Total Wines to shop before heading off to dinner nearby. I was looking for the 400 Conejos Mezcal, which was served at their wedding in Mexico. It was difficult to find locally until Total Wines started carrying it, but in limited supplies. I checked the store inventory and this store had it in stock. The store is located in the Bridgepoint Shopping Center off 92. I located the Mezcal and did a little shopping and picked up a couple of other items as well. I love browsing the store to check out the large selections of wine, beer and spirts that Total Wines carries. Another great shopping trip at Total Wines. read more

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Fuzzy store employees! Been to multiple total wines with my partner and friends as we enjoy the selection. I've been card in the past, not card and been able to show an ID via my phone not being the person ever purchasing the alcohol always just accompanying. ... they make the biggest fuzzy over everyone showing an ID which is ridiculous to ask from someone not actually purchasing the alcohol but being of legal age! The cashier and the manager were being ridiculous over having to verify my ID. .. verbally discussing further conversations with someone else regarding the situation with IDs. If they want to follow the laws and use that as their excuse , then fine. However, perhaps you should ID at the door not at checkout, where you place people in unnecessary uncomfortable embarrassing positions. Total wines is a little extra and perhaps it's best to stick to local liquor shops to avoid this joke behavior. ... the manager who was called over to verify the ID didn't even bother to look at it but just allowed it. Soo truly all fuzz for nothing. read more

To preface, my friends and I are mid 20's and have never had a negative experience getting carded before. However, every time I go here with my friends, this one particular employee at this store goes out of her way to embarrass and confront us. The first incident happened on September 18th when my friend and I decided to split up to buy limes at Target and a tequila at total wine. He came to meet us at checkout after he had bought the limes and the employee decided to get confrontational. She held the items that I had already paid for hostage and demanded that he show his ID. We understand that she's following store policy, but the overtly aggressive and rude manner that she confronted us ruined our experience shopping that day. The second incident happened tonight when we went to grab some alcohol. As there were two registers open and we were paying separately anyways (and partly because some of us didn't want to deal with this lady again), we decided to split up into the separate registers to pay. Despite all of us having ID's, ready to be scanned, she once again confronted us for splitting up (despite planning on paying separately?) and held us up in both lines as people started to line up behind us. What's more offensive is the fact that after wasting all this time, she goes out of her way to call the manager over (without being asked to) when we're just ready to leave. As a result, we had to spend another 10 minutes explaining to the manager something that should have never happened. I'm unsure about what her problem with us is, but I find it ridiculous that I have to go through these experiences that ruin the night right before we're about to have a fun night drinking. Despite all her negativity, I would recommend going to this location and the other Total Wines as they have great selection of products at great prices, as long as you don't encounter her at the checkout. I've attached pictures of the receipts from both nights. read more

Total Wine & More - Receipt from 9/18/21 - Beer, Wine & Spirits Near Me - San Mateo, California

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Total Wine & More located in the Bridgepointe Parkway area is truly like a wonderland for anybody looking for both a specific beverage they have in mind and for those looking to expand what their palate is familiar with. They're located next to some heavyweight general stores so the shopping plaza in which they're situated in has quite a large parking lot so that should never frustrate you. What may frustrate you is the vast selection and variety of drink offerings they provide you to choose from. The good news here is there are eager and willing employees roaming the aisles, with many of them approaching you to ask if you need assistance and or advice. Based on a few interactions with their employees, I walked away impressed with their knowledge and willingness to nail down what choice would work best for me. read more

So the beer selection has kind of curtailed it was actually pretty good for quite some time better bev and more more but then I guess they figured out the economics of it and they stopped doing singles so that was the fun part of actually going here was to be able to try a variety of different beers and kind of walk around in Shop. That's not to say that it's still not good it's still good it's just not as diverse The worst part is that I tend to go at night after done with my day, and the front desk guy who is the cashier is rude and domineering and bossy, so no matter what you do this guy complains so he tells you leave it in the car because he wants to take it out of the car then The card that you use to go around the store he tells you pull it outside. Apparently he forgot that we're customers and he works there and as such he supposed to accommodate the customers I'm not sure why they have a conveyor belt at the register if you're not supposed to take your beers out and put them on the conveyor belt for him to ring up Secondly, I have no obligation to bring my card back outside. If he wants to cart back outside then he should bring the cart back outside. I don't need to do his job. He needs to do his job. Hopefully management will look into this and Mr. bossy pants and Fixin. read more

I don't drink a lot of hard liquor at home these days but it's December and 'tis the season, friends. I needed a few things on hand for guests, so off I went. Total Wine's selection is enormous which makes it very easy to one stop shop. Their prices seem to be mostly on par with other places as well, as far as I can see. I picked up a 750ml bottle each of Grand Marnier, Baileys and a really lovely Amaretto from Knight Gabriello. Plus a small bottle of gin for a friend who likes his martinis. I'm a scotch gal (single malt or Japanese) and although I didn't buy anything this time they had a pretty nice selection there as well. Afterwards I needed to stop by Costco for a few things and I noticed that they had the Grand Marnier for the same price and size. Baileys was $4 off on special so, bit of a miss there... but had it not been on sale it would have also been the same price. Costco only had enormous bottles of gin which I don't need. They also did not have the Amaretto so I never would have been able to try such a nice alternative to the standard DiSaronno. The $4 off on just the Baileys wasn't a big enough price difference to make up for having everything I needed in one spot. So, in the end, I feel like if you need a nice gift or items to stock your bar you're in very good hands here. Also if you want to try something new or if you need a less mainstream item you have a really nice selection to choose from. read more

I like this location. Wish there was one closer to me. Almost can guarantee that I'll leave with something. This visit wasn't any different. Got a bottle of wine and some hard seltzers to try. I love that we can get individual cans of beer as well - in case you want to try it. Many times, I've bought something that sounded interesting - only to not drink the rest because it wasn't good. Prices are always very good and can usually find something on a crazy deal. Staff is nice and friendly and store is always kept super clean. I didn't get a chance to get tastings but that's the best deal around! Only .01$! read more

Total Wine & More - Beer, Wine & Spirits Near Me - San Mateo, California

What a candy store for the alcoholics! Lol. It's like getting lost in a warehouse of spirits--it's huge in here! Probably bigger and slightly cheaper than Bevmo. Appreciate how drinks are neatly organized in aisles, galore (wine to the left, spirits in the middle and beer to the right). The floors are squeaky clean and have you admiring it as well! Today was like my third visit here and remembered what aisles to raid. Ed found me gawking in the Scotch/Whiskey aisle and offered his assistance. He was pretty friendly and knowledgeable as well when he found me again in the chaser aisle. For those looking to stock, gift or try new drinks and experience excellent customer service, Total Wine is a hidden gem and this location at the Bridgepoint Shopping Center is the spot! read more

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Their reader couldn't scan my ID so I had to return the wine even thought the deliverer could clearly see I was over 21. I asked to talk to the supervisor who I assumed would be reasonable but was even crazier than the driver who was a slave to their poorly designed app. So I had to return the wine but my credit card has yet to be refunded. I did a google search which said they were a "shady corporation with shadier managers" and I can confirm this. read more

The selection is vast...one could easily spend hours in there just learning about the various offerings. The customer service is always on point.. every person that worked there was helpful and kind. Matt though was superb. He was knowledgeable and simply so pleasant to chat with. I'll be coming back to this location and hopefully he'll be there to assist again! read more

A wine store that started on the east coast that made its way out west just in time for quarantine? Yes, please. You can find all of the fixings. Sometimes you need to ask them to hunt down a bottle (like Lillet), but they will find it. Champs, beer, wine, snacks, bitters, olives, and a small selection of cheese and charcuterie? Yes, please. Plus, it's really clean. It is alcohol after all (har har). They include sanitation supplies at the door for you. Thank you during the good old quarantine days. read more

Best selection of wine, liquor & beer. They even have a cigar humidor, snacks, and decanters. Good deals for items in bulk, like the pick-6 wine bottle pricing. The staff favorite signs make it feel risk-free trying new wines (only because employees here are incredibly knowledgeable and are happy to help select something with you anyway). Also highly recommend coming here during their wine tastings on Thursday, Friday & Saturday (just remember to bring a penny). Oh, & I really like the walk-in cooler, just wish they had more space dedicated to this with all the fresh hoppy beers from local micro breweries. read more

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From wines to beer, hard liquors to mixers, this is your stop for finding the largest variety in the area. Being from the east coast, coming into a non-state owned liquor store that's beautifully designed and this large is a shock to the system. The wines are well-organized by region and often there are endcaps or displays with low price point value wines. This place also has the largest beer selection in the area and mix-a-six pack. Like cigars? They have a cigar cellar with moisture control too. Need an accoutrement to compliment your wine? Grab a jar of olives, snacks or cheese. For some reason, they also have a little greeting card selection as well. Pro tip: be sure to check out their classes to learn about wine pairings and enjoy these quality reds! read more

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I don't know what to say here. It seems to me people either like total wine, or they don't, and there's really nothing to add. I can tell you that this location is clean, the people are friendly, and they generally have a good selection. Although, they recently re-organized the shelves, and I'm still getting used to it... read more

Total Wine Stores are a much better deal for wines, beers and spirits of all kinds. They are way better prices than Beverages & More (Bev Mo) and they don't insult you with mandatory scanning of your drivers license. read more

Wow. Where have you been all my life??? This place has such a great variety I can't even spend less than half an hour every time I go regardless of me knowing what I want to get prior to going. You cannot beat the prices here and some even beat Costco! Customer service is an A+. It's nice to not awkward every time I go here and ask about recommendations because the people here actually know about their alcohol! It's honestly pretty dangerous when shopping here because there is such a great variety. I would highly recommend anyone that shops here to sign up for their rewards - you usually get $5 discounts off your next purchase which is sort of like free cashback! Why this place isn't a 5 stars is because one time I walked into the store and immediately a worker flagged me down to ask for my ID..... It was pretty abrupt and kind of rude... I'm flattered I look under 21, but at the same time, why are you checking my ID right when I walk into the store when the cashiers check ID for EVERYONE that passes through the check out lines...??????? So unnecessary. read more

This location of Total Wine is great. Located in the Bridgepoint shopping center that has plenty of parking. Huge selections of anything Wine related. Big selections of your usual Whiskeys, Tequilas, and Vodkas. Craft Beer is decently stocked with Russian River alive and well. On the weekends they do 1 cent Wine tastings. Tried 3 whites and 2 Reds from Napa. Great all around place with many options. read more

Total Wine & More - the front of the store - Beer, Wine & Spirits Near Me - San Mateo, California

This feeling is near impossible to have, but feeling classy while shopping for booze. Total Wine & More has accomplished that feeling. It's a clean store, not a lot of sketchy people walking around, like you'd find at a corner liquor store. They have aisles of everything and anything. We are beer and on a blue moon, Hawaiian Tikki drinks people. Cashiers have always been super nice. Bathrooms are clean, and lots of parking. Cheers! read more

HORRIBLE, No, JUST AWFUL EXPERIENCE THAT WE EVER HAD IN TORAL WINE!!! My husband and I spent over an hour choosing whiskey and beer. When we went to the checkout, I had to leave as I had to pick up my order from the restaurant across the street. They ended up refusing to sell alcohol to my husband demanding that I MUST COME BACK AND SHOW THEM MY ID!!!! By the way, we are both 34 years old and we look like that! Some absolute insanity and complete disrespect for the buyer! In addition, there is no such law that was obligated to behave in this way. Accordingly, the rules of this store border on complete disrespect for consumer rights. I would even say that this is some form of bullying! read more

This review is for one associate in particular. Unfortunately we forgot his name but he assisted us in choosing a tequila that we were gifting to someone. Initially, we wanted to check out with a bottle of Clase Azul; simply because we were familiar with it and the bottle is nice. But after asking for the associate's opinion, we eventually ended up buying a bottle of El Padrino Blanco. The whole time he seemed very knowledgeable and gave us trust in our decision. Long story short, the party loved it and one person even said it was the best tequila they've had. So a HUGE thank you to whoever helped us, for A1 customer service and excellent taste in spirits! read more