Needed to pick up some supplies like water and ice. We were able to find everything we need at this 7-Eleven and was in and out quickly. Plenty of parking, although the trash outside the store was overflowing and needed to be changed. read more

Worst customer service I've ever experienced at a 7-Eleven this morning, Monday, May 18, 2027 at 9:20am. I went in to get a coffee, first time at this location. I'm a monthly rewards member and pay my $9.99 a month for the coffee subscription. I made my coffee and it tasted great. They had no sleeves, so I grabbed another cup which I normally do at 7 Elevens when they don't have any and every location I've been to have no problems with it except this one. I asked the rude worker if he had one and he said no, he asked me for .50 cents for the cup and I told him that why should I pay for an extra cup if he don't have a sleeve. We went back and forth and he said "you can't afford .50 cents?" That was very disrespectful. Of course I can afford the .50 cents, it's the principal. This place I will never go again to. One and done for me. Millbrae on el Camino and the San Ramon location, all Fremont locations and Hayward are great. This guy is a joke this morning and has no idea what customer service is. 0 Stars read more

I have been ordering deliveries from this particular 7-11. I normally get coca-cola but they seem to refuse serving regular Coca Cola the past 3 times I order there. I wanted big gulp size regular Coca Cola and for whatever reason they put DIET COKE in my soda. The last three orders I sip and immediately taste the heavy aspartame additive that triggers me a migraine. If you're out of Coca Cola and only serve Diet Coke just turn off the Coca Cola option in the delivery apps 7-11 store section otherwise people are going to be mislead in their Door Dash and Uber Eats delivery apps that regular Coca Cola is available and that they will end up getting Diet Coke regardless of Coke option they choose. read more

Pushy, invasive, and tone-deaf. This is not how you treat paying customers. Repeated questioning, zero respect for boundaries. Manager needs retraining -- silence is also a valid response. read more

7-Eleven - Convenience Stores Near Me - San Mateo, California

I ordered some snacks online and the manager told me he cancelled my order because it's over 3 hours. I asked him a proof for cancellation as I need to show DoorDash that the order is canceled. Because on the order link, it shows order is completed. However, the manager refused. I feel the owner should be notified because I am doubted that manager probably took away stuff that way for a long time. And he gets dirty money read more

This guys are rude. They would talk to their language & would smirk right after. I was just asking for help about getting different kind of lotto. read more

7-Eleven - Amendeep, id say he's the manager. Needs to be re train to be customer friendly. - Convenience Stores Near Me - San Mateo, California

This place is the worst pics of junk, garbage 711 I ever been to. The people that work there are absolutely terrible imo. I can honestly say I'll never go here again. Old food on their rollers and the service is the worst I've ever had. There's plenty of better convenience stores to give your money to. These guys are hot garbage when it comes to customer service of any kind. Very unfortunate, I wish I could say something positive about my experiences here! read more

Worst 7-Eleven I've ever been to. Stopped in today for free slurpie day and this Worker (small thin guy with glasses) was working the machines with a horrible attitude. He rushed us to choose a flavor and wouldn't mix flavors but did it for others in front of us. Refused to give my kids the flavor they asked for and handed them a cherry slurpee when we didnt ask for that. He then said "keep moving, get out of the way" and put his hand up to gesture us to move". Then I questioned why he was being rude and he told me to go to another 7 Eleven. Are you serious right now? I just walked in 2 seconds ago - wtf!?!? We spent 5 seconds looking at the flavors then asked for the one we wanted and he said "You can't have that one". I told the cashier and she went to talk to him and he yelled at her too saying "they can go to another 7 Eleven, I don't care!" We set the drinks down and walked out. Went to the 7-Eleven on Delaware St. And got to serve ourselves, mixed flavors and all! I heard this 7-Eleven was Suspect, now I see why. Crappy employees with crappy service. Wont EVER be back!!! read more

Came here for a cup of Extra Large 7-Eleven's own blend of coffee. Really good coffee and i added hazelnut creamer. Super yummylicious. This was at 3:30am on a Friday. 1/20/2023. Not sure why the bad reviews on here. Staff here are superb at what they do. They are awesome!! Super nice and helpful. The guy with the limp is so hard working. He made sure i got the freshest brewed coffee. He told me to pour what i got, in the sink so i can fill it up with fresh brewed coffee. Yes, the store is super small for the amount of items they carry. They try their best in keeping it organized and it is organized. Just a lot of items. At least they are good in keeping things stocked. It looks like a really old building. But it's clean. Lots of parking. Convenient location. Put the cosmetics of the store aside and look at what they have to offer. Good service and good products. You are not going to find hot food here at 3 am due to little foot traffic. I definitely recommend this 7-Eleven in San Mateo. read more

7-Eleven - Extra Large 7-Eleven's blend coffee. Really good coffee. - Convenience Stores Near Me - San Mateo, California

Busy 7-11 on Concar Drive in San Mateo, right near the Hwy 101 x Rt 92 interchange. At 410pm, the parking lot was full, but they share a lot with a a shopping center so no problem finding a space. I didn't see any homeless people hanging around, but there was a police car sitting in the parking lot. The store was well stocked and busy. Lots of hot foods. I got a 1/4 Lb hotdog, which was fresh. The bun was soft, like it should be. My coworker got an egg sandwich, which was fresh. Service was fast and efficient. Not alot of chatter. Next door to Trader Joes. read more

7-Eleven - 7-11 - Convenience Stores Near Me - San Mateo, California

Got a free slurpee since it's 7/11 and the service was great. It was super busy but we got the drinks super quick:) the ladies are very nice! :) It's the best day to get a slurpee haha read more

This location is incredibly gross. Do not go here. I walked in wanting a slushie and found this location to be dusty, super dirty, with broken end caps and sticky everything. This is literally probably the worst 7-Eleven I have ever been to and still remember it with a shudder when I hear horror stories about people getting sick from quick stops. Pay in cash if you have to come here and have no other choice and do not leave your car unlocked or unattended if you come in. read more

There is a lady who is sometimes there who is very nice and kind( I think she is the owner's daughter) but there has recently been a woman there(dark skinned with straight black hair) that is extremely rude. I asked for tacos and they normally hold them until a person gets to the front so I walked to the back to get a drink and she threw my tacos hard on the counter as I was walking by. I thanked her regardless but when I went to pay she threw my money again. I asked her why she threw stuff and she said I did it too. I have a condition where I sometimes make jerky movements but I suppose she is not smart enough to realize that people can have issues. I was nice and respectful to her but she was unbelievably rude. I am thinking of shaming her on social media. Stores should not employ people like this. read more

Came to grab a coffee this morning and to buy a scratcher and the lady cashier in a very rude way said that she couldn't sell tickets. Very unfriendly and very disrespectful read more

Good location. However, be weary of the cashiers. They don't seem to know simple math. You'll get shorted if you don't pay attention. Also, homeless and panhandlers sometimes plant themselves by the entrance. read more

I came in and was greeted by the Chinese girl at the counter. Wow, it was a great surprise, customer service at a 7-11.... Not really a 7-11 regular but after the gym I needed to pass by a redbox and wanted to indulge in something... I originally came in for some nachos until I saw the cheap deal on hot dogs (only $1) and you can add the condiments like chili and nacho cheese for free?? YES PLEASE!!! I would've probably tried to put onions and jalapeno's also but the open air condiments area looked a bit suspicious. But you can't beat the price/value! read more

7-Eleven - Convenience Stores Near Me - San Mateo, California

Ok so story time Me and all my friends are visiting from Idaho and don't normally have to wear masks and we forgot them and didn't know we needed them. So we all walked from our hotel and walked in and she said we need masks so we walked out. We all stood outside the store. We all went in one by one because we had one mask. The cashier was very rude and verbally harassed us. I was the last to go in and I was using 3 different card to pay for 3 slushy's. So we didn't have to come in anymore because she was rude. When I got up to the register I told her that I was using 3 card and she started yelling at me and made me cry. She wouldn't let me pay so the lady behind me offered to pay for me. The cashier told her no and let me pay with 3 separate cards. While I was doing that she continued to harass me and so was another lady in the store. One of my friends walked in to defend me and she wouldn't stop. When I was done the lady said something rude to me but I don't remember what it was because I was scared for my life. So I told her to stop being a bitch and walked out of the store. She then continued to follow us outside and was screaming at me. She then tried to fight me so I said sorry and walked away. She continued to follow us and tried to fight me. I just kept walking. The lady then got in her car and chased us trying to hit us. We all started running as she chased us and finally got to the hotel. So ya I don't recommend unless you want to almost die. I'm also only 16 and this lady was like 30 so read more

Apparently the lady that worked there on 3/10/2022 @ 0700 hours doesn't know how to offer a bag or wait for the customer to grab there stuff before calling next in line if I could give a 0 star I would she does not know what customer service is read more

Once in a long while I get a quick 7-Eleven fix. Slurpees, random snacks, and lotto tickets.

customer service in this 7 eleven branch is top notch. clean store from inside and outside. They always refill the merchandises so you won't have to worry that they might ran out of things that you might need from their store. The only... ONLY one thing I don't like is that there's always some creepy characters that hangs out in the entrance. Better make sure to lock your car when you go in. read more

This is our "go-to" pit stop before driving back down to LA. Service is always with a smile, especially the kind Asian lady who is always at the register. They always have all our favorites well stocked and the store is kept clean. I love their location and the plenty of parking spaces. read more

went in to buy slushies with my friends and the employee had an issue with that apparently. she yelled at my friend and tried to kick us out. another employee had a problem with us too and came after us even when we walked away. after she followed us down the block she swiftly got in her car to come after us. probably attempting to hit us with her car. 1/5 more like 0/5. would not recommend. read more

Its a 7-11 so I'm not sure what people expect. As long as they have coke slurpees when I'm in the area craving one then I'm fine.

I guess this is a pretty average 7-11, but man some really really sketchy people hang out here. I wouldn't leave anything in your car while you go in there. read more

This has to be the worst 7-11 on the Peninsula. Not only do they always run out of product, it takes weeks for them to refill the product that ran out. At one time they also had a problem with panhandlers out front. I haven't run across one in quite a while. What this location needs is a complete staff change (none of them care), and a paint job on the inside. Or just shut it down all together. read more

If I could give the crap staff zero stars that would be too much kindness. What a crock that 711 list under the Specialty section on here that they have friendly team staff. On the morning of Sunday April 29, 2018 I witnessed the worst female clerk making fun of and putting down a disabled man who needed help popping a bag of popcorn in their crap microwave. I was honestly shocked, then disgusted and finally pissed that this pathetic brunette clerk had the nerve to down talk and act annoyed with this man who was simply asking for some basic assistance. The poor man looked flustered and then asked me to help so I put my items on the counter and proceeded to help him. As I got back in line and moved closer to the clerk I let this human waste of space have it and called her an embarrassment and asked what her problem was. I guess since I wasn't someone she thought she could kick around she stayed quiet and just rolled her stupid eyes. People like this woman should not be the frontline for any retailer, let alone working with customers. I let her know I would be writing a review and contacting the BBB with a complaint and no longer visiting this store and she didn't seem to care. People like this lady should be properly trained, written up and possibly suspended or fired if it turns out this is not an isolated incident. I'm happy to take my business somewhere else and will let others know that this 711 hires employees who discrimate on disabled/handicap people. I'm utterly disgusted. read more

This particular 7-11 is small and sometimes does not have much in stock. Their chip selection can run quite low and they don't refill it for awhile which can get irritating. However, the people who work here day and night are both extremely friendly and very courteous to the customers. The people who shop here are also nice and it doesn't get too crowded. The parking lot is kinda small, but you can park in the bigger lot aside near Tjmaxx, Ross, or Rite-Aid. Occasionally, there are panhandlers outside but they don't bother you as much as other places I've been to. Hell, if you do have change why not give it to them? read more

I only come to this location for the Redbox. Occasionally I'll pop in for a Red Bull. It's your garden variety 7-eleven folks. It aint all that and a bag of chips. So dont expect a whole lot. read more

Don't use the ATM machine in the corner. I've always heard that they are just a way for scammers to get your information. I just learned first hand it's true. I knew I shouldn't have used it, but took a chance. Not worth it. Bummin. read more

slurpees on a hot day are great! ooh, and add a little vodka for a kick ;)