Enough is Enough!!!!!!!!
Store 2295 600 Edith Street Corning CA,96021. DIR. Amanda Serrano. Quality of Food, and products offered in Meat, Bakery and Vegies. Excellent as is most of all Safeway Stores.
The problem is, the check out experience and trying to make sure that you actually were charged what you were supposed to be charged is a maybe at best as to what your actually being charged. Hit or Miss Check out is what you should consider when shopping at Safeway Stores.
In this instance the in store sale marking was Lays Chips normally $4.99 would be marked down to $1.99. Well, when the wife got home and actually had a moment to review the receipt, they were not marked down at all. So that means that Safeway was enriched $9.00 with misleading, false, deceptive advertising. I would like to say that this is a rare issue, however, those of us that shop at Safeway are quite aware it is almost a norm that digital coupons don't work correctly, items marked down, are not correctly done at the register.
As I stated, this is not a single store issue, this is west coast wide. Call it what you want, it is nothing more than stealing! There are so many signs in the store describing markdowns, it is not practical nor time allowable, to expect someone to hold up the line 4 full carts deep to take the time required to see if the store is doing its job in programing all sales into the computer. This falls on the shoulders of the Store GM/Dir that should be insisting on sale verification as sales are offered. When we called in upon arriving home and realizing that this store was no different than the Graham WA store 10 days ago. There we were were credited $31.27. We were told by the customer service lead that we would have to come back in to have a refund processed.
We are/were Safeway Card/App members. Everything is captured and a matter of record on the receipt. Our only option presented is that we return to the store, (23 miles away) to get our refund from the stealing adventure. If the store managers intent was for people to just say forget it, you have once again succeeded. The cost of time and money to receive our refund would cost more than I would receive. With todays technology, the simple answer would have been to say, I'm sorry for the inconvenience, could I add to your Safeway app as a credit when you shop next time? When requested, it was not allowed. That leaves you with the understanding my word of the Store Manager/Safeway corporates intent. To Steal money and not honor advertisement pricing, rather just simply don't fix it, it boosts profits. read more