I have given New Earth chance after chance for the past 4 years. I was a customer since they first opened up the 2nd branch here in Chico. Today was the last straw.
I bought sushi and Ph water and was checked out by the very tall, gangly Mexican looking cashier (don't know her name). She tried to get a rubber band around the 3 specialty rolls to secure them but it didn't fit so she smashed down the top lid onto the sushi stubbornly trying to make it fit. I asked her to not smash the sushi, and she rolled her eyes at me and slid them in my direction and tossed me a rubber band... I guess she wanted me to do it. Then I said I need a bag because they sometimes leak a little juice from the pickled ginger, and she grabbed a roll without a rubber band on it and put it sidewise to fit into a little bottle paper bag like you would see from a liquor store. The sushi didn't fit so she started shaking it trying to get it to slide in the bag as I was watching the roll fall apart. I said, can you not put in sushi sideways, it has ingredients at the top. She then aggressively took a bag as if she was throwing a fit and took the roll out of my hand with out rubber banding them and put them in and before my girlfriend was even out of the way she started ringing up another customer and sliding their items into my bag. She was clearly offended that I asked her not to destroy my sushi. My girlfriend felt very uncomfortable and told me, "I don't want you to take me here anymore"
Previously I have had issues with employees telling me I was wrong when I told them the sushi roll was missing ingredients, they said I was wrong when if you look on the label, it clearly says the missing contents in the box. They refused to look at the label when I was showing it to them and doubled down I was wrong. I sent them a feed back contact form from their website and have never heard back.
I previously was asked about politics by a cashier and then the lady before me turned around and told me I deserve to be shot for going to a Trump rally. The list goes on and on.
There are great employees there that understand how to do their job and what customer service is. But there are also plenty on the opposite side of the spectrum. After consistently having my mood changed from happy to pissed off going to this store more than a dozen times, I have decided enough is enough. If you want to treat me like a nuisance with no respect, I can shop elsewhere since my money is clearly of no interest to you.
New Earth has no idea how to treat customers. I don't need much; ring me up, listen to me when I have a concern, don't argue with me, and don't destroy my sushi while trying to bag it... Not too hard. read more