What is going on with this Safeway? Usually when I walk into Safeway, especially one in the 'burbs, it's bright, clean, organized and well stocked. This particular location, however, feels dark and depressing. The produce look terrible - herbs are brown in their packages, hardly anything looks fresh - most of the flowers are in a sorry state, and sometimes I can't find items that most grocery stores have. Luckily, their bakery and deli sections are good and the cashiers are friendly, but that's about it. With all the other grocery options in the area (with another Safeway just down the road, too), I avoid this store if I can. read more

Wait - how can you give this Safeway only 2 stars? This is the best grocery store in Burke. Much better selection of everything here. There are several stores closer to us, but this is where we go when planning for company or a special meal. Check it out for yourself before believing the low ratings. (Nope, don't have friends or family working there, but couldn't let 2-star reviews go unanswered). read more

This store declined over the years. No need to elaborate on what others have said about the long checkout times and removed self-checkout stations (complete idiotic move). I saw a manager paging employees to come open another register when lines started getting long. Instead of opening one himself and helping out, he just kept staring at the waiting customers. It's a shame because the Starbucks, Pharmacy, and SunTrust are functional. I bet that within a year or two, this store will be shut down and replaced by an Asian grocery market. I do most shopping at the one next to Spartans. It is brighter, cleaner, appropriately staffed, meat is both fresher and cheaper. I just go to Safeway to buy whatever I cannot get, but cringe at the thought every time. Safeway locks the right entrance at night so park to the left. read more

I WANT TO GIVE SAFEWAY A BETTER RATING BECAUSE THEY ARE MY NEIGHBORHOOD SUPERMARKET. 1. By and large, I have ordinary dealings at Safeway and have found some personnel there work hard and are friendly enough. 2. But, I went to the Deli today and a guy who has served me well was there but I got an newbie to help me. It was so bad that instead of ordering 3 lbs of could cuts, I only ordered 1 lb and got out as quickly as I could to cut my losses. 3. I don't mind that Safeway seems to employ handicapped individuals but as I another customer agreed, we have our limits no matter how liberal we like to think we are. 4. First, This guy didn't couldn't find the roll to cut. He had to ask the other guy. Then, he couldn't open it and went to the back sink with the roll to open it and that made me suspicious so I asked the other clerk "what's going on?" When he came back, the clerk I had just asked told him, there is another sink right there near the slicers. I still don't know what that was all about. 5. Then came the slicing. He seemed to have a hard time. It wouldn't slide into the machine but sputtered across the blade. So, he turned to the other guy, who took one look and said, "You have to turn the machine on!" (poker-faced!). What had I gotten myself into?! 6. Then, I asked to divide the bag into 2 half pound halves. So, he took 1/4 and threw it into another bag. Hmm. Not enough. So, he takes 1-2 slices and throws them into the bag -- still not enough. And another slice -- still not enough. OMG! OMG!!! "OK!! Good enough!!!", I said. ( I didn't really want him manhandling every slice !! Their cold cuts go bad within a week and that's why I asked to divide them up so I can freeze half. ) So, ended up with 2/3 lb and 1/3 lb bags. Not what I wanted but I just wanted it to end!! 7. Finally, he couldn't find the type cold cut number to put into the machine and had to ask. It was posted right in front of his face. So, once I got the label on the bigger bag, I was handed two still opened bags, one unlabeled. What a disaster!!! I will walk away when I see this guy next time. I couldn't stand it. Why can't Safeway remove him if he doesn't cut the mustard!!! (or the cold cuts!) Because, it's almost Thanksgiving I will give Safeway 2 stars, when I actually mean to give only 1. I suppose I'm paying it forward, ever hopeful ... . I will pray for Safeway tonight -- and for its customers. Your welcome. read more

They got rid of the self check-out and now it takes FOREVER to pay for your things and get out of there. There are never more than 3 aisles open and the people working there are slooooow. Given that they are incredibly overpriced as well, I have no idea how they're still in business. I avoid this place at all costs. read more

My daughter spilled cookies and it took walking all the way accross the store to find an employee... who then told me to go tell the baker. I didnt need a new batch baked, I need to make sure the greese from the cookies was cleaned ao no one fell!!!! Poor service and limited! read more

Set aside an extra 30 minutes just to navigate the checkout. Customer service is almost non existent.

I'd give it a 0 if that option were available. Two lanes open multiple people deep, only had two items. There was no self checkout option available. More time spent at checkout than necessary. read more

I used to work at this safeway, so I can say with confidence that it is the worst safeway this side of the state. Most of the employees working there were dropped after management changed, and the rest got scheduled less than 4 hours a day. I'd say the majority of departments nowadays have only 1 employee. 9/10 times nobody will be stationed at customer service. Product is almost always expired (dont even think about touching the seafood), and the bakery always, ALWAYS smelled like rotting sewage. At any given time the maximum amount of checkout lines that will be open to you is 2, and if you come in later in the day only 1. If you're in need of groceries this is NOT the place for you, there is a shoppers just up the street and a better, more professional safeway (without cockroaches) down on burke centre pkwy. Be safe. read more

Bakery items are outstanding and reasonably priced. Produce staff are friendly and helpful. Floral Dept is pretty great too for a grocery store. Any staff I've encountered here have been nice. This has quickly become my favorite grocery store in the area. read more

O stars is not a rating option but this store deserves a zero. I rarely go in, even though it is the market closest to me, because I've never left without saying "I hate this store" at least once or twice, either under my breath or to anyone who happens to be standing nearby, and I usually get some level of commiserating response in return. So today's visit was due to running short on time and being a little tired - exactly the circumstances one would hope their local grocery store would pull through for them and have everything they need and in the best condition possible. Safeway failed again. Out of parsley, out of basil except for the tiny bubble packs, the few ears of corn they had left weren't anything that was coming home with me (they had many of the prepackaged trays of corn but I'd been fooled by that before), they were out of Fritos, the frozen shrimp smelled terrible when I opened the package at home, out of the yogurt my family likes... Never again! read more

Entire store smells bad!??? Restrooms are disgusting- dirty- dispensers are broken Embarrassing for employees and customers read more

I've been going to Safeways for 32 years and almost my entire life a Safeway has been my primary grocery store. This Safeway nails so many of the things I love--the sandwich bar, the Safeway queso (its unparalleled!), the layout, organization and selection. But is is also the most frustrating Safeway I've been to because of one critical flaw--it is chronically understaffed in the checkout lanes! Every trip to Safeway is a great experience until checkout, and almost every time I leave frustrated because of the checkout experience. If this store would up its checkout lanes by just one, I would increase this rating to four stars with no hesitation. But as it is, it is a frustrating experience. read more

This review is about the hot food station only: Today I was disappointed to find the fried chicken looking a bit older rather than made fresh. Often enough we were disappointed by other Safeways filling the order (2wings,2legs,2 breasts, 2 thighs ) with only 1 breast, 3 thighs, 2 legs, 2 wings. Actually today we got 2 of each, but......all pieces looked old and did not taste crunchy, fresh, instead they were old, greasy, ... no more of that. I should have left it right there. Sorry for the bad review. I used to like Safeway - however when things are not being sold "Class A" , I don't want it. read more

Disgusting! I bought my baby Gerber baby food. The food was expired! Who would sale expired baby food?!? read more

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For some reason this safeway is always very poorly run. I live right by the store so I come here often and there are always lines. The staff is either really friendly or else the complete opposite and just pissed off a life in general. I have noticed that they seem to have some new people in the store now and things seem to be running a little bit smoother. There is still some work to do here in order to at least reach a par level with other supermarkets in the area. read more

I just went to this Safeway branch to buy some groceries. There was a cashier in training and the trainer, a middle aged blonde woman with shoulder length hair was very rude and impatient. She had no customer seethe skills/ people skills. To think that she was training someone, an Indian looking young guy who was so nervous, as seen by his shaking hands. She was so"bossy" and was just outright rude. She asked if I had a Safeway card. I was looking through my wallet, but her inpatient demea6 made me nervous. She asked me to type in my number, and I typed in the wrong number. My cousin was typing in her number, the rude female cashier stopped her, saying she could do it on her end. I realized my card was just in my wallet, but I must have been too nervous to notice it. Safeway must do something about this. The other night, I also shopped there for some things, and when I checked the bag the next day, I had three items missing. I love that Safeway doesn't discriminate when hiring because the cashier was vision impaired, but he could be trained to be more careful, or be given a more a more appropriate responsibility, one quick would not require him to use his disabling condition more. I do hope you do something to improve your store because you do need loyal customers to thrive in that business. read more

The only good thing about this Safeway is that it is never crowded. In my opinion, this is because it's overpriced, the produce is questionable, and the staff is really slow. It literally pains me to go here. If you go to Giant or Shoppers, the check-out people are bright and cheerful, and try to move things along quickly, for the most part. At this Safeway, the checkout staff are really slow, and they also seem kind of dim. They complain inappropriately about weird things (this has happened to me multiple times) and are just unpleasant to deal with. I try to avoid it unless everywhere else is packed and I just need a quick item or two. read more

They never have enough staff during peak hours. They always place the slowest cashier in the express lane. Be warned, once you step in the door, you will be trapped in their vortex of incompetence, cost to leave is 30 minutes minimum. read more

I come to this Safeway almost everyday and usually have a great experience. The staff is always friendly and helpful and I get what I go for quickly and efficiently. HOWEVER, this Labor Day at noon, I went to pick up a few things and was using the self checking aisle. The woman who was on duty there, (a very overweight white women wearing glasses) proceeded to walk to stand directly behind me to watch as I scanned every item. She only did this to me, the black customer and not to any of the many white customers who were also using the self checkout machines. This is completely unacceptable. Even if she did feel the need to keep a closer eye on me (a need that could only be motivated by the color of my skin as I was not doing anything out of the ordinary) it was completely possible for her to do that from her her station or even a bit of distance from me instead of hovering a foot behind me like she's the gestapo. I shouldn't have to be heavily policed when I'm buying groceries. This completely soured my experience at this Safeway and my day. read more

This is the worst run-managed Safeway in the area. The lighting is dim and the store has an odd smell. There are NEVER enough cashiers. What happened to the self checkout lanes, why were they removed? This is 2017 - those self checkout lanes helped tremendously with your forever wait times. read more

No staff. 35 minute checkout. Seriously. We tried self service but machines are a disaster & no one was around to help. Had to be rung up twice - self checkout got hung up then had to take all my full bags and have a girl assist me in a regular line. This is unacceptable. read more

I live here part of the year and I really like this Safeway. I've always been pleased with each department, especially the fresh fruit and vegetables and the bakery. I wish they would bring the self service machines back however. read more

There's an employee named Tyler who seems to genuinely care about the people who go through his line. This Safeway needs to hire more people like him. read more

Best flower shop I have found in the Springfield area. I buy roses for my wife once a week and have tried many of the grocery stores around here. This Safeway guarantees the flowers for 5 days and they usually last for a week. Once, the roses looked good for two weeks, honest. On the other hand, I have one bunch of roses that only lasted for 4 days so I took them back with my receipt and was given my choice of new bunch of equal value. Danae, the floral manager at this store is very personable and a real pro with 10 years experience in this business. She told me they get fresh flowers on Tuesday and Friday. read more

If you look in the store for good customer service, you might have the same luck as me in finding it. Last year, I was in a pinch. So, I bought two propane tanks with the intention of using the second as an emergency spare. Well, the day arrived and hear a hissing noise I've never heard before as I open the valve after connecting the BBQ supply hose to the "new" tank. No matter how I tightened it, it still occurred. I compared the empty to the full and the metal and rubber parts of the full one that connects to the BBQ hose seems more receded to the naked eye than the empty. I take it to the store to try to get a free exchange since it is obviously full. Since propane obviously expires after one year, they refused the exchange and I had to buy another at over $50. Not even a little store credit. What's worse is I think the guy just lifts the tanks and hands out based on whether it is heavy or light. So, some unlucky guy might get stuck with my tank when they need it. I wish them better luck than I had. BTW, I popped the seal and checked the connection points before I accepted my tank. read more