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    Safelite AutoGlass

    3.0 (40 reviews)
    Open 8:00 am - 5:00 pm

    Services - Safelite AutoGlass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    3 More Services

    Auto window replacement

    Auto windshield repair

    Auto windshield replacement

    Safelite AutoGlass Photos

    From this Business

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    Office
    Na H.

    I was referred to Safelite by my insurance company. I had the unfortunate occurrence of having my windshield glass hit by a flying rock, which resulted in a crack that kept growing and growing due to the weather. I put in a claim with my insurance company and they recommended Safelite. I called and set up an appointment for thwm to come to my home to repair the windshield. They emailed me a confirmation, the name of the technician who would be coming out and that they would call to confirm the appointment. The morning of my appointment, l received a call from the technician only to be told that they were still waiting for my windshield and as soon as it came in, they would give me a call. That was at 8am. It was now 4pm and l had not received a call. My hubby called to see what was going on as it gets dark after 4 and there was no way they would be able to complete the job before it was completely dark outside. We talked to someone in the Corporate office and they transferred him to the location that would be performing the work and they stated that my windshield still hadn't arrived! To say l was upset was an understatement. I blew a whole day waiting for them and they didnt even have the decorum to call and let us know the windshield situation. We asked when we would be able to get the job done and they told us the earliest was Monday (the day of the service was suppose to be Friday), which we found nd unacceptable. I voiced my concerns and after a short wait on the phone, was told that we could bring my vehicle in the shop the next day (Sat) as early as we could, which was 8am. We quickly agreed and were told that because of inconvenience, they would waive our insurance deductible! We arrived a little before the 8am opening. Safelite is located in an office park near Security Mall. We were greeted by a pleasant man (Mr. Coates) who welcomed us and took my keys to begin service on the windshield. The waiting area was spacious and clean with a television, magazines to read and complimentary coffee. Mr. Coates informed us that the wait would be 90 minutes to 2 hours. There is a Subway across the street if you need a quick bite while waiting and other eateries within a block of the business. Well, they were finished just short of the 90 minute mark. Mr. Coates explained what was done and that his workmanship was guaranteed and if l experienced any problems (other than another ding or crack in the window) to call him at the number he provided and they would correct it. They cleaned not only the replacement window, but all of my windows and vacuumed the front interior. This experience more than made up for the incident the day before. I left a satisfied customer thanks the Safelite's superb customer service and professionalism at the shop.

    The main entrance of safelite AutoGlass

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    Photo of Mark R.
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    1 year ago

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    Photo of Gina D.
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    1 year ago

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    1 year ago

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    Customer Service

    Thanks for the feedback, Dale. We apologize for letting you down.

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    2 years ago

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    5 years ago

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    Thanks, Ravon! Customer satisfaction is our goal!

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    Photo of F R.
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    3 years ago

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    Thanks for your feedback, F R. We apologize for your dissatisfaction.

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    2 years ago

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    2 years ago

    Great service, associates were really nice and informative. They make sure I was good before I drove off.

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    Thanks for the kind feedback and the 5 star review, Leslie!

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    Photo of E K.
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    4 years ago

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    12 years ago

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    10 years ago

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    Photo of Anthony E.
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    8 years ago

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    5 years ago

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    7 years ago

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    3 years ago

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    7 years ago

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    7 years ago

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    8 years ago

    The gentleman came to my place and fixed my window. No fuss, very quick, and well done. I highly recommend this company!

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    5 years ago

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    Thanks, Kris! We're very proud to know you had a great experience!

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    8 years ago

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    6 years ago

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    Wonderful! Thank you for sharing your review with us.

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    Photo of Kevin W.
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    9 years ago

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    8 years ago

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    9 years ago

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    6 years ago

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    11 years ago

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    10 years ago

    Excellent friendly service and prompt. I'm very happy with the repair to my windshield.

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    9 years ago

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    11 years ago

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    11 years ago

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    8 years ago

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    7 years ago

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    8 years ago

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    11 years ago

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    11 years ago

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    9 years ago

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    10 years ago

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    11 years ago

    Excellent service, friendly, timely and very professional! Highly recommend this team!

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    12 years ago

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    Ask the Community - Safelite AutoGlass

    Review Highlights - Safelite AutoGlass

    Made the appointment online for them to come to my house - and they called the morning of and were there promptly.

    Mentioned in 2 reviews

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    Hebbville Auto Repair

    Hebbville Auto Repair

    (8 reviews)

    horrible. I was forced to use them to tow my car after a crash by the police, and since they can…read morereally squeeze you. Most expensive tow I've ever heard of. Charged a steep daily impoundment fee, even though they were closed over the weekend and I had no way to get my car. They $200 for the privilege of having them take my car from me, which I had no other option but to pay. Then to add insult to injury, they blocked my borrowed functional car into their parking lot for a half hour while I was supposed to be at work (because they're only open during hours, but don't make sense if people have jobs)

    This place is horrible. My car was towed here without my consent after an accident. The tow…read moredriver basically ignored me as he hooked my vehicle to his truck barely giving me the name of the tow company. This happened on Friday, and the tow company is closed on the weekend. You cannot get your belonging without the title of the vehicle and 200 dollars. Fine, I get the title and money and proceed to get my belonging out of the vehicle. I just purchased a battery for the vehicle and decided to unhook the battery to take as my belonging. They called the police because I would not give them the battery as it is my belonging. In the meantime waiting for the police they blocked me from leaving the property. The police are no help because they contract work with these tow companies. They had no policy in writing stated you can't remove parts from the vehicle and the police did not require them to produce any policy. They are making up rules as they go to get money!!!! I will be filing a form complain against them for unfair business practices. Utterly disrespectful company and you have no way around them if you are in an auto accident.

    Safelite AutoGlass - windshieldinstallrepair - Updated May 2026

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