I made an appointment online to have a small chip repaired after a rock smacked my windshield on the highway. The actual repair process was excellent. For a 9:30am Saturday arrival, the place was nearly empty except for 1 other person. The staff was friendly and the guy got right to work giving us the Safelite spiel and guarantee before the team took the car back to fix the chip. The waiting area was very clean and they have drinks, coffee, tea, and snacks for you to munch on while making fun of whatever TV show is on. It's a very chill environment. Less than 30mins later, my car's done. Of course, the chip is still visible (and that's the case unless you replace the entire windshield) but it's definitely better now than it was before and if anything were to happen with the chip, there's that lifetime guarantee that I can always rely on. My only wish is that they had: 1) More appointments available. I was scheduling right after Thanksgiving week so maybe that was why pickings were slim. 2) A wider window of availability since most of us work during their regular hours and don't want to opt for a 12pm - 4pm "they come to you" repair window. read more

I learned a hard lesson today about reading reviews before assuming a business is good because your insurance company tells you it is. Went to Safelite in McKinney to have a 1inch rock chip repaired and in 15 minutes they handed me back my keys and told me my windshield had cracked out when they were trying to repair, an unfortunate event that almost never happens if the front desk was to be believed. When I went to check the crack it was about 10 inches long in three separate directions, not just cracked at the bottom. The manager (?) then immediately tried to sell me a new windshield at my expense. No "I'm sorry" or "I understand how frustrating bringing a tiny rock chip to be repaired and leaving with a $1200 windshield replacement might be". He just asked if I would like to have them set it up through my insurance or pay out of pocket. I didn't make a scene because I was nearly speechless at the audacity. There was a lady checking in next to me and they told her same spiel about, ".......small chance it could crack out and it's not our fault...". I told her that's not true, they just busted my entire windshield. The Frontdesk didn't respond to me but instead looked at the lady and said, "his was the first one in a long time". I had never been treated so unprofessionally or been dismissed so quickly. To have no sense of any empathy or responsibility is just shocking. Trust the reviews, this place is terrible. Please stay away and save yourself having to replace a windshield they break at your expense. Please see before and after photos below. read more

Safelite AutoGlass - This is the before and after - the tiny rock chip I brought in and the aftermath of their "repair" - Windshield Installation & Repair Near Me - McKinney, Texas

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Extremely disappointed with the Safelite McKinney location. Based on the reviews, this clearly isn't a one-time issue -- it seems to be a pattern. My first appointment was canceled because no technician was available. The second appointment gave me a 12-5 service window, and I didn't receive a call until 2:30 PM telling me they didn't even have the glass. I wasted half my day waiting because there was an utter lack of basic business practices and communication with customers. What's most frustrating is how unbothered everyone seemed. Other than an apology, there was no urgency, accountability, or real effort to make things right. At some point, apologies stop meaning anything when customers continue dealing with the same problems repeatedly. Customers shouldn't have to rearrange their schedules multiple times because of poor planning, lack of communication, and operational failures from a national company that should know better. read more

I scheduled a week in advance for a mobile service and the day before my appointment they told me their boss told them I need to bring it in to the shop. I'm sorry but what's the point of scheduling mobile if you guys are going to switch on me last second. read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - McKinney, Texas

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Horrible customer service!! Go anywhere else. They don't answer the phone so don't bother calling. Had an appointment at 12. Told would take 2-3 hours. Still not ready at 515. Horrible!!!!!!! read more

Very good service and communication and follow up. Showed a concern about my timing of leaving the car. The first windshield they ordered was faulty and they had everything completed the next morning. Kept me posted. Payed a fair price, Tesla recalibration, saved the tool tag and the state sticker. Would recommend highly. read more

Highly disappointed in Safelite, McKinney, TX location. We are on our fourth attempt and no one has called us back. The first appointment was canceled because the glass was not available. The second was canceled when the technician called in sick--we were notified at 11:00 a.m. the day of. The third (most recently, yesterday) was canceled because the technician had to leave work. We got a call at 10:00 am advising us. I spoke with a representative who assured me she would escalate the issue to her manager. Unfortunately, I have not received any follow-up two days later. read more

Terrible customer service and unreliable. I had 2 appointments scheduled and they never showed up, or even called. I had to call them and they were having issues reaching the shop. They said they were going to email the shop and have them call, which they never did. I recommend going somewhere else more reliable. I shared this feedback with our fleet management company, as well. read more

Quoted one price online, only for them to complete the job & upon payment learn that the amount was double what the quote was. Apparently, they add a re-calibration charge which should be mentioned upon checking in & the numerous appointment reminder texts they send. There is no way I will ever be back nor recommend them to anyone I know. Talk about deceitful practices. read more

I can see why they have such bad reviews. I took my Tesla there today after being quoted $467. I walked in the door and the receptionist did not even look up until I asked her after waiting 5 minutes if I was in the right place. She finally attended to me and told me that I needed to pay an amount over $1200. I said I was quoted $467 to which she replied that price did not include the calibration. My response was that I didn't need the calibration since you can do it yourself by simply putting the car in calibration mode and driving 25 miles. She would not relent so I left after wasting my morning with them. I will never go back after that bait and switch. read more

Mobile appointment was set for a window between 12-5pm April 2nd. Stayed here all day nobody showed up nobody called to reschedule nothing. When I call at 5:02pm to see what happened their office is closed and I have to call back tomorrow. Terrible customer service would not recommend this business to anyone. Plenty of other mobile auto glass companies that will respect your time and not waste it! read more

CAUTION! Windshield replacement with late model cars is complex. You're paying a deductible regardless. Take it to a dealership! I had an appointment for 11 am. They said it would take 2 hours. I said I needed to wait, and they said maybe a little sooner. At the 2.5 hour point I checked at the desk, and they said it was in calibration, maybe 30 more minutes. At the 4 hour point, they said they couldn't achieve calibration and would likely need to reinstall another windshield. That couldn't be done for 10 days due to the adhesive needing to cure. None of my car's safety features work like collision avoidance, lane change assist, cruise control, lane centering, etc. So, waiting 4 hours all for not. They will get back to me in a couple of days on the way ahead. I do not appreciate the twice as long wait, often with me as the only one in the waiting area, but at no time did anyone tell me how it was going or any challenges they were having. They use third party materials which is the apparent cause of the problem. That means inferior to genuine parts. Oh, and the steering wheel was filthy and sticky when they return the vehicle. Safelite Repair...YES! Safelite Replace...Never again. read more

My appointment was at 1.00 pm. I got my car at 5.00 pm They said it would take 2 hours I dunno what to say Go figure Update : August 17: is sorry enough to make me wait for 4 hours? read more

These people broke the overhead console on my elderly father's Porsche and tried to SUPERGLUE it back (?!?!). When my dad obviously pointed out that that's not ok, they said they'd order the part to fix it. He's called and physically visited multiple times at his own expense. Still no part after a month, they even acted like they didn't know if it had been ordered after a month! My dad ended up taking it to the dealership to be fixed. Safelite said they would pay for it. The car is STILL SITTING THERE AT THE DEALERSHIP UNPAID FOR. Safelite has completely ghosted him on the $6,000 bill. DO NOT GO HERE, COMPLETELY UNTRUSTWORTHY. read more

Their tag line is they cover their repairs and replacements with a lifetime warranty but that is very false and misleading. They fixed a tiny chip in my windshield about 6 months ago and now that chip has turned into a full blown crack to where I have to replace my entire windshield. I called them because I was sure they will take care of it and was told that they don't. They will put any payment I made towards replacing the windshield (which is $1000 for the replacement). The customer agent even admitted that it sounds like they offer unconditional warranty. It should be illegal for them to offer unethical information. I will never use them again and will make sure I advice others not to use them. If I could give less than 1 star I would!!!! read more

Scheduled service for Thursday to replace my windshield. They make you accept a window from 8am til 5pm. FINE. I stayed home all day from work and the tech never showed up (Francisco). He texted at 6:44pm to say he wasn't coming because his babysitter had to leave and he had to go home. Told me I had to call to reschedule. I called. They're closed. I have to call back tomorrow. I did. They lady tried to schedule me for Saturday 8am-5pm. I told her that wasn't acceptable and I wanted it done today (Friday). She said they'd come out. Another 8am-5pm window. They never did. I've cancelled the service and will report them to USAA, the BBB and every review site on the Internet. These people are complete liars and unprofessional clowns. Avoid this business like the plague. read more

Front desk staffs treated me like their subordinate, not their customer. The technician who was working on my windshield chip talked to me with the same attitude even though he knew how to fix the problem and did a pretty good job. They all need to go to Discount Tire and learn some customer services skill from them. read more

Thank you to Perry who helped set up the service at this location. Anthony our technician did a great job with our windshield repair. We got in early and done early so happy with our experience. read more

Caused over 5,600 dollars in damages! Completely horrible service, after they installed a non-oem without notifying me my cameras were unable to be re-calibrated so I had to schedule another appointment, after installing the proper windshield I still had a calibration issue and another appointment was needed with them but they still couldn't figure it out. I scheduled with the dealership finally and come to find out they have completely broken the camas costing several thousand dollars. Absolutely do not use safelite read more

Shiloh wasn't real sure when he arrived at our house to work on our jeep. It took him awhile but he was very careful & did a great job. very polite & professional. Melissa Tx read more

Safelight was able to work me into their schedule the same day that I called. My windshield was damage by a rock and I needed it repaired before I departed on a road trip that day. Safelite employees were kind, professional, and efficient. Wallace F. Moore Captain, US Navy, retired read more

Safelite replaced the glass on our Honda Ridgeline. In the first week we discovered they broke the plastic cover on the windshield for the front sensor camera and tried to hide the damage by taping it, but I found the broken piece in my cup holder. We waited the appropriate time before allowing the vehicle to get wet. After about two months we started getting a leak in the cab. Worried we took the truck to the Honda dealership only to find the windshield was poorly installed and had to be replaced again. I would not trust this location unless you like to pay for two windshields instead of just one. The workers try to hide mistakes and have completely lost my trust. read more

My Pops van picked up a rock on the windshield while we were traveling and it started to spread. We got a quick quote from Safelite as well as others. Although not the cheapest (you get what you pay for-), we decided to go with Safelite. I booked appointment on a very busy day for all day replacement as needed it completed promptly. Dropped off at 9:30 as instructed and was told it may not be ready until later that afternoon before they close. Although we were there last customer, the manager James apologized for the delay, discounted our total job! The Tech was very polite and thanked me for my patronage as well as did the manager. Very happy with our new windshield and premium wiper blades! Thanks James & McKinney Safelite! read more

Safelite AutoGlass - 2008 Chrysler Town & Country new Safelite windshield! - Windshield Installation & Repair Near Me - McKinney, Texas

We had a scheduled appointment with Safelite for 5/29. When the technician arrived he did not have the proper software to properly calibrate my husband's vehicle so he left stating that someone would contact us to reschedule. They never called us to reschedule. We reached out to our insurance company, Liberty Mutual, to get it rescheduled but they have not been able to get through to the shop. They provided us the phone number and they never answer the phone. My insurance company has stated they have emailed the manager of the shop twice and they still have not called anyone back. Go someplace else unless you want to be disappointed. To make matters worse, we could request a different vendor but the glass is now on backorder. Horrible experience with Safelite!!!! If I could give them 0 stars I would do it. read more

Great service, great price, great technicians and great customer service. GGGG 4 G's for 4 things I found GREAT about this company.

I scheduled an online appt, super easy. I called the day before to confirm and that they had the correct vehicle information and windshield. They confirmed during that call and a subsequent call that they had it all correct. Tech showed up for appt, says he's sorry but has the wrong windshield so we will have to reschedule. Then I get a call from them saying the cost will be more than twice the original quote (from 440-950). Will never recommend them or use them again. read more

There is a disconnect between having an appointment and actual inventory, even when you've input all of the information in online. The first appointment I had made, I dropped my car off and about 40 min after, I received a call that they didn't have the specific windshield they needed for my car and was later told they had used the one intended for mine for someone else. A little frustrated, but I understand errors happen, so made another appointment for the next week when they had another windshield being shipped. When I was checking in the second time, another customer was complaining to the front desk about the very same thing -- so that was kind of a red flag, but again, I understand things happen and it seems to stay pretty busy. I asked to make sure they had the windshield for sure this time before I left. Later, once again, got a call saying the windshield that was supposed to be used for my car was chipped. Needless to say, it was upsetting. BUT. The technician Giancarlo pulled through for me. He constantly updated me and was super nice and absolutely made me feel like he would make sure it was taken care of and he did a great job once they were able to get the windshield replaced later that day. So big thank you to him! read more

These guys are crooks!!! I am a progressive customer, not for very much longer! I go on their website to get a quote, I start by getting with my insurance. They come back with $480 plus saying my insurance won't cover it. So I then try without my insurance and get a quote for $355. I get a notice from progressive saying a claim has been submitted. I check the site they have submitted and progressive's site says I have to pay nothing out of pocket!!! I then call progressive to figure out what is correct? Waste of time they can't tell me squat has no clue. SHOCKER!!!! She then says she will transfer me to claims. You would think that would be to progressive??? Nope they transfer me to Safelite Progressive???? Yes these two crooks are in cahoots!!! So after figuring it out I thought and scheduling my service for today for the $355 estimate I was given for mobile service!!! They send me an email with a pic of my tech William only the William that showed doesn't resemble the William in the pic. So William says ok we are ready to do the work that is going to be $550 something???? I'm like no I have a quote for $355 that's is what I booked the appointment for. He calls his boss, and the $200 extra charge is for mobile services and other BS. I'm broadcasting this all over social media and on every review platform!! Judging from the reviews I've seen Safelite is a joke!!!! read more

Was promised my coupon code would be applied- that was not true. My Amex was changed full amount. I'm hood 2x for over 20 mins each and customer service said ticket wax closed . Beware read more

My 2021 mazda had cracked windshield. Safelite replaced windshield and calibrated windshield for 1000.00. 3 weeks later automatic wipers stopped working. I never put the 2 incidents together. Took my car to shop, tech stated whoever replace windshield try to tape the sensors to the window. After market windows don't have the proper connector. They never told me anything about automatic wipers not working. For 1000.00 I thought is should be correct. I will never use the for and broken window. read more

They do not answer phone and will only make you go to their website I just wanted a question answered and they will not answer the telephone

Safelite is a fantastic company, but the McKinney location is awful. Dirty, cramped waiting room in a pole barn style industrial park. The manager is rude, arrogant and un-accommodating. If you have the option, and especially if you own a luxury vehicle, take your business to the Plano location. read more

I attempted to use Safelite, but the technician was immediately rude to me. When I called my husband to let him know what was going on, Technician Allen Miles talked over my husband and yelled and said I had griped him out, which was a total lie. I did call the Manager, Brad, who was professional and listened to what I said, but the integrity of his technician lost the deal. Brad kindly refunded my money and spoke to the technician, which was appreciated. read more

Made an appointment for today and had a window of 8am-5pm. I call them at 4:30pm and they tell me that they are short on techs and will have to reschedule. I spent my entire day waiting for a windshield replacement and never received a call from safelite telling me. I had to call for them to tell me. Unacceptable! They lost a sale! So much for all the advertising they do on how good they are with customer service. I would not recommend safelite for and glass repairs. read more

Windshield repair from a car dealership purchase. Took four trips to get the repair completed and working properly. Initially not happy with late service technician and faulty third party glass. Went to another Safelite location in McKINNEY that did not do initial repair but took complete ownership of my satisfaction. After trying to fix issues, they agreed to replace again with OEM windshield. Rechecked all technology and calibrations to make sure all safety features in vehicle worked. McKinney Safelite was a 5Star experience after a 1Star repair from another (unnamed) local office. read more

I scheduled an appointment online to have a rock chip in our windshield repaired. Safelite had a opening in their schedule and a technician was able to come to my office and make the repair the same day. The technician, Nikolas, called before he arrived and when he arrived. He explained what he would do and how long it would take. The repair was done in 30 minutes and saved me valuable time. read more

I've had exceptional help from this place on multiple occasions. Every person there is very professional and pleasant. I wish every place was like them. read more

Showed up with wrong windshield. Not impressed. Told me I would wait two weeks for another appointment.

Wow. Excellent service! Very prompt and had me in and out in less than an hour. I would recommend anyone that needs a quick repair with friendly and courteous staff! Thanks McKinney team read more

My dad sent me here to replace my windshield a couple years ago, and since then I've used them 3-4 times for different cars. They are super fast and friendly! The lobby is very clean and they have coffee, water, etc. I literally know nothing about cars and these people always know what they're doing and never make things confusing or difficult. They also always have the paperwork/warranty/receipt ready with the car and do a good job summarizing your service before you leave. I appreciate the time they take to talk things out. Don't be afraid to send your kids here by themselves, they will definitely be taken care of. Highly recommend and will use in the future! read more