Second time using Safelite. First time was in the driveway. No complaints. Second time was in the Manchester shop. Took em half an hour. Glass came out fine both times. Even when I had to do a reschedule due to weather, wasn't an issue. They dealt with the insurance claim and took care of the paperwork. Crew was friendly and efficient. Not sure what happened to these one star complaints, but I would use them again without question. read more

Been here several times over the years for windshield replacements. It's the closest Safelite to me. I know they travel but if you need your sensors calibrated, it has to be done in the shop. It took about 90 minutes for mine the last time. They promise it in 2 hours. There's a waiting area or you can drop it off and they'll notify you when it's completed. Theresa, the front desk employee is super friendly. All of the technicians are professional, well qualified and fantastic. My insurance covers the entire cost so value is fantastic. My car comes back clean with no trace of glass. I highly recommend this establishment. read more

Safelite - Windshield Installation & Repair Near Me - Manchester, Connecticut

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I have unfortunately needed their help three times in about as many years. Overall the experiences have been good. The staff have always been very nice, and once the car is in the shop the work itself tends to be quick. On my last visit they actually cracked the new windshield during installation, so I had to come back another day. The technician clearly felt terrible about it and handled it professionally, so it wasn't a huge deal. They also broke the plastic tabs on the small interior cover that hides the wiring to the rearview mirror, but it was cheap to replace and not worth making another trip back after already coming in twice. The other two replacements were pretty seamless. Not a place anyone wants to need often, but when I have needed them they've generally had plenty of appointments available, have been easy to work, and the turnaround has been quick. read more

With this company using all AI to handle everything in their business, it is causing customers to WASTE THEIR TIME to schedule to get glass rep[air. Should I be spending four to five hours to get an appointment??? BS Company & management. read more

Service appointment scheduled, do not fix small cracks always push for a new windshield, headed down the road to another shop. Would recommend staying away so they can't scam you, the people in charge don't know what they're doing and just have AirPods in. Won't give you the light of day. read more

I made an appointment to have a windshield replaced and a few days before the appointment they called to say it was delayed in shipping and rescheduled. Ok, that's fine, one more week wasn't going to hurt. Day of the appointment they were supposed to show up between 1:00 and 5:00. At 4:40 I tried to call and got a message that the office was closed. No one showed, no one called, no one emailed. The next day I called to figure out what was going on and got told they couldn't get a hold of the local technician and they'd call me back. No one called. I moved on and found a local business that offered the exact same service (changed the windshield in my driveway) for less money. Look local and pass on this chain. read more

Scheduled initially and then there was some confusion about my appointment and the glass was still at the warehouse.... Rescheduled for a week later. Quick and easy -- only took an hour and 20 mins Only bummer = they ran my car the whole time (I assume). My fuel economy tracker went down almost 1 MPG & I have a lot less fuel left but it was simple and easy and I'm impressed insurance took care of the cost. No copay or anything... they just told me to leave the adhesive on for 1 hour. Thank you .. :) also note but it is 88 degrees out so I don't really blame them but I work hard for that 29 MPG :) Edit: I changed my review to 5 stars because I like that the owner replied so speedily. I think that's good service and I'm happy with the job that was done. read more

Unfortunately had a crack in my windshield that I didn't know where it came from and had to get it taken care of before it got bad. Looked online and was able to make an apt through their online website for a location in Manchester. Received a quote for the work and was prepared for the payment when I brought my car in. I had finished my other errands and wanted to go in earlier but they couldn't accommodate my request but did arrive 15 min early and they were able to take my car in after I had checked in. I have driven my car for a day now and I do appreciate the work they did. In about an hour they had removed, replaced and reinstalled all my stuff that I was able to enjoy the rest of the day. I was able to find a coupon on their website and was able to save some money which knocked the total down about $250. They had also replaced my wipers with new ones that would normally have a cost with that but were able to get that waived. The wipers have a warranty so I will utilize that when they get worn. All in all I appreciate the quickness and work to get me back on the roads. read more

Safelite - Lobby area of Safelite AutoGlass Manchester. - Windshield Installation & Repair Near Me - Manchester, Connecticut

I made a mobile appointment for 8am on a Monday because my windshield had developed a crack and I was about to head out of town. I paid the extra $30 to ensure I had the first appointment of the day because I had to head up to Boston to catch my flight. The tech called me at 6:45 am, which I thought was just to confirm he was on his way. I called back at 7:15 and was informed my appointment had been cancelled and he was heading to a different customer. When I told him I needed him to honor my appointment and I'd already confirmed over text, he became belligerent and ended up hanging up on me. No one at Safelite cared at all about what happened and most people I talked to were also pretty rude and offered no solutions. This company has horrible customer service and honestly, as a single woman, I no longer felt safe having one of their techs come to my house. I ended up doing an in-store appointment with Auto Glass Now and they could not have been nicer or more professional. read more

Scheduled an appointment to have windshield glass replaced dropped it off they called me back and hour later telling me they couldn't because the glass was blemished and couldn't be used glad they told me but inspect prior to drop off should have been done. Arrived to pick up and found my driver side door unlocked ready for anyone walking by to open up. They said they would call on when the glass arrived to schedule appointment they never did had to go in person to see what's going on they schedule my appointment for the following week, after getting the glass replaced they said they would call to let me know it's all set never did. Communication here at this site sucks. After picking my truck up found scratched on the door handles that were not there before. read more

Scheduled a repair a week out and never check availability of the glass. Then called 2 days before and tell us they gave up. When I asked who they checked with, they couldn't release that info. Took me one phone call to find the glass at a nearby auto dealer. If Safelite can't find aftermarket glass, they give up. Maddening, since these clowns are my insurance company's preferred glass repair shop. In CT you have the right to pick the repair shop. Exercise that right. These people don't deserve your business. read more

I have a 2015 Corolla and they had the glass overnighted. My appointment was at 10 am and they were finished within an hour. They were also kind enough to replace my windshield wiper after I asked for the sizes, free of charge. I can't recommend them enough read more

Great service. Fast, friendly, and professional. Thanks, Jose & Dwayne! read more

Impossible to get someone on the phone. you can hear people in the background but nobody picks up!!

Just to clarify...I am not a customer in San Francisco. I am a customer in Manchester CT. I would like the technician to get credit for his excellence !! He noticed a small scratch in the new windshield and was not happy about it. He's already scheduled a new date to come back and replace it !! read more

The molding around my windshield is coming off and there was black adhesive all over the front side of my car. I'm bringing it to a different Safelite to repair the damage. Also, no one wore masks in the store even the door says masks are mandated. read more

Excellent and efficient service. I was very relieved that the process of repairing my back window was so professional and on schedule. Thank you. read more

Went on a road trip, and a rock from the road hit my windshield. Tiniest of cracks! I had an 8:30 apt, but was there bright and early. Nicest guys, and got me in and out super quick! Great experience. read more

This safelite facility was clean and very efficient. The wait was exactly what they had told me. The facility offered coffee bar,and had a tv for waiting entertainment . I was very pleased with the end result of my windshield. I would definitely use them again if ever necessary read more

Incredible service. One of a kind staple of a satellite out of the hundreds. Genuine people, doing genuine things. I highly recommend going here. read more

They came out promptly on time the installer was friendly and they did a great job replacing my windshield. They even reattached my ez pass with new stickies. Professional courteous and great work!!! read more

My original appointment was 2/24 Safelite canceled saying that they couldn't get the part on time my next appointment was for 3/2 the tech showed up and told me he has the wrong part my next (3rd) appointment is for 3/8, I don't believe them they are a preferred provider by my insurance company so I am sort of stuck with them. Very poor service! read more

This is not the first time that they've come to my work while I'm working for me. They go out of their way for complete customer convenience, so you quite literally do not lift a finger once scheduled etc. This time around it was a simple chip that needed filling. Advice--get $0 deductable glass insurance it is amazing! I noticed on the final bill printout that even IF I had to pay out of pocket it was not expensive at all. The rep was great, I spoke with him a bit, had a few laughs, and he explained everything that could possibly happen and then some. Don't hesitate-chips WILL grow on a daily basis. These guys and gals are the real deal. read more

Service was prompt, quick and easy as yrch Tim was very personable and the free upgraded wipers were a big plus. Overall the whole experience was excellent read more

Our technician called an hour before our service window and told us he was canceling because the glass he had to replace our windshield was damaged. read more

10s across the board did a fantastic job on my Tacoma back window would definitely recommend this shop

STAY AWAY!!! I used SafeLite Auto Glass in Manchester. I was told that they would come fix my window between the hours of 12:00 and 5:00pm on a Tuesday. I took the day off from work because I am unable to have them come to my job site. They came at 2:30 WITH THE WRONG WINDSHIELD. I own a Hyndai Santa Fe it is a very common car. They did not take any measures to ensure that my time (and theirs) would not be wasted?? I was told they would come back next Tuesday. I explained that that would mean that I would have to take another day of from work. I called the manager Joe (supervisor) who said there was nothing they could do about it. I was going to be contacted by an administrator. Two days and four follow up calls later, I finally heard from the administrator, Eric Castro. He also told me that it was "too bad". I really don't think SafeLite Auto glass should be taking this so casually. I take time off from work and loss of income very seriously. Do yourself a favor and use a small company that cares about their customers............ POOR CUSTOMER SERVICE, POOR ORGANIZATION, POOR RESOLUTION TECHNIQUES, POOR MANAGEMENT!!! read more

Exceptional experience. Fabulous communication about the schedule and confirmation from the technician. Friendly and informative service. Fast and extremely professional service. Thank you SO much. An outstanding company, very refreshing. read more

Great Crew here. Very polite and helpful. I'd recommend using them for glass repairs.

Great service, very happy with my new windshield. Even with them being overbooked (not the fault of the technicians), I was in and out in less than 2 hours. Very friendly staff too which made the wait fly by. read more

Extremely easy to setup the appointment including coordination with my insurance. It was nice to receive an email from the technician prior to the appointment introducing himself and I received text updates the day of the appointment relative to arrival. Quick clean courteous job. Overall everything exceeded my expectations. read more

Matt did a wonderful job back in March of 2016, was courteous, professional and a pleasure to deal with. Thank you.