"I love the sound of breaking glass Especially when I'm…read morelonely I need the noises of destruction When there's nothing new" (Nick Lowe) We never heard or saw the glass break. But one fine day out of the blue we noticed a crack in the windshield of our 2015 Subaru. It looked like an impact from a pebble that spread diagonally upward about a foot long. We called our insurance company on May 1, confirmed our glass coverage, and were offered the option to choose our own repair vendor or go through them and their relationship with Safelite. We chose the latter and were scheduled for the windshield replacement on May 7. After that, communication was never a problem with Safelite. They contacted us through seven e-mails and twelve texts with (imbedded document links) over the next ten days. The communications covered appointment confirmations, confirmation requests, reminders, one appointment change, completion notification, bill review, and a certificate of re-calibration for the windshield related electronics, cameras, etc. We dropped the car off on May 11 and were given the option to hang out in their K-Cup equipped waiting room or come back later. The estimated time period for the work was 2-3 hours. We decided to leave the car and went to lunch at Parkville Market. About an hour later, they texted us and said the work was completed. Our technician, Benjamin, was professional, helpful, and friendly. Safelite took good care of us.

Horrible experience. My first appointment was canceled despite getting a confirmation text message…read more They stated it was a system generated confirmation and that they tried to call me. I did miss their call but they only tried me once the day before but never notified me my apt was canceled until I arrived for my windshield replacement. They said I didn't book enough time and that because I was paying in person I needed to confirm by speaking to someone6. Fine. I tried to schedule again for later that same day and was able to do online. When I went to call THEM to confirm before going back I got an AI agent and then a national agent who had to then call the local site to confirm. Well guess what? They said they couldn't honor the new appointment time because they were short staffed for the weekend. Ugh. I rescheduled 2 weeks later. Appointment was at 9 am and was told it would be 3 hours. My car took 6+ hours and no body contacted me once the 3 hour window was over. I had to once again call the AI agent to request an update on my car. So instead of noon like I was promised my car still wasnt ready at 3. When I arrived at 3:15 my car still wasnt ready and they said it would be ANOTHEr 20 minutes. Awful customer service. Very frustrating company and I dont recommend this location.at ALL.

We were getting ready for a 5 day horse show in Vermont when, while washing our car, the front…read morewindshield cracked. This was a Sunday. We were not able to find anyone to fix it until Wednesday. I finally found some one to fix it Tuesday and it was 47 miles away. Monday morning I called around and found Action Glass who could fix it that day. I also found another service that could fix it at our home Monday. The place that could fix it Tuesday said they could fix it Monday afternoon. I told them I found a place much closer. I chose Action Glass because the lady at the service desk was VERY helpful. When I arrived at Action Glass I called the service that was coming to my home to cancel. Sadly, when I went back in the office another lady at the desk said it would be a 2 to 3 hour wait. I took her to mean a 2 to 3 hour wait before the windshield was installed. Knowing how my wife was about to have a nervous breakdown because she was going to have to cancel the horse show, I called back the service that was going to come to my home to repair the windshield. I felt really bad because Action Glass went out of their way to help me and because of my misunderstanding [the 2-3 hour wait was for the sealant to dry - they were ready to install the glass immediately] I did not purchase the glass from them. Plus their price was a lot less than what I ended up paying.

***FRAUD ALERT*** Ebay store…read more Bought 2 Soundigital amps, listed as NEW. Neither worked out of the box. Had to have them repaired by the manufacturer. "A lot of broken solder joints on the daughter boards for both input and output." This clown Nestel is a BS artist, buyer beware. You have been warned.

Long Appreciation Post…read more A couple weeks ago, I was rear ended on 91 by a hit and run driver who did not brake for the stopped traffic. I am extremely grateful for my Ford Explorer for keeping me safe and being able to walk away without injury. In need of a whole new back end of my Explorer, I chose Johnson's Auto Body in Tolland to repair my car because of a positive referral. I cannot express HOW INCREDIBLE they were!!! Renee, who works the office, was AN ABSOLUTE ANGEL and walked me through the entire process. She was genuinely empathtic and consistently reassured me that "I, and my Explorer, are in very good hands" and that "I was going to get it back and it'll look like nothing ever happened." She sent me a text message every day with an update on the car, insurance or just to see how I was doing and feeling. Sure enough, I got my Explorer back and it looks PERFECT!! If you are ever in need of any body work, PLEASE consider this amazing, small business. I can't speak highly enough of them and I deeply appreciate their true, genuine commitment to not just my Explorer...but to ME!

They're expensive. The customer service is below average. The work done could be better. My…read morerecommendation - don't go here.

I really hope I don't need more bodywork done in the future, but if I do I'm 100% coming back to…read moreVernon Collision. The whole process from estimate to picking up my vehicle was easy and effortless. I brought my Acura RDX here since VC is authorized to work on Acura and Honda. My car was hit when it was parked, so I had a huge dent/gash on my door and over my tire. VC worked with my insurance to get the work done on my car. Everyone I spoke with here was great, but Bob especially was fantastic. He called me and kept me in the loop with what was going on with my car. My car is now good as new and you could never tell I had any work done to it. Thanks Vernon Collision!

I came in with a water leak in my drivers side floorboard. They were nice and professional but…read moredidn't solve my problem and charged me almost $800. It rained and I saw the leak wasn't fix so I called them back. He told me it was probably the residual water from the tests they ran but if I wanted, I could bring my car back in for him to check it out. A week after dropping it off I asked how much longer it would be and they hadn't even touched my car yet. At that point I needed my car to get to work so I picked it up and didn't have the time or money to bring it in for a third time. They never pulled up the carpet to see the source of the leak... But $800, multiple uber rides and stress later I still very much have a leak every time it rains. Turns out it wasn't the residual water!

Replaced rear windshield same day! Thank you for this service so quickly! I had severe damage to my…read morerear windshield due to a tempered glass implosion. I called at noon and they came that afternoon so that my car was in perfect condition. I used their mobile service so that all work was done right in my driveway which took about 2 hours max. Beautiful job and very friendly service.

My left driver side window was completely smashed and so were 40 other cars in my community so it…read morewas damn near impossible to get someone to replace my window today and not 5-7 days from now. Wolf got my window within an hour and told me I could come right away. I didn't have to wait at all, they took my car as soon as I pulled in and was completed perfectly in less than 30 minutes. And the pricing was the best for miles, AND was caring enough to not charge me taxes since I was short on money. Best service around!!!

Probably the best auto body shop in CT I have been taken my…read morecars to them for the past 10 years Better than any dealer in the area

Great service and friendly people great help and job done well and on time…read more They are helpful with the insurance company. They coordinate with the new country Mercedes Benz as well.

I was super happy with the crew at this shop. I've worked in auto mechanics in the past and was a…read moresales manager for a group of NAPA stores a while back. Not only were they responsive and communicative every step of the way, they talked about various options for the very broken car I had towed in. They worked really hard to diagnose the issues (broken control arm, and several other suspension issues), they went to great lengths to find the necessary parts, gave a very reasonable quote, and fixed everything within the promised price. No surprises. Dale was great to talk to, very honest, and knows what he's doing. Real mechanics here, not just parts changers.

Shady. Caught them trying to bill me work they hadn't done. Then they claimed to have done it, and…read moreaccording to the next shop I went to a few days later, clearly hadn't done it or did it wrong. Tried to tell me I needed my AC recharged, I don't. Wanted to charge me $200 to replace a serpentine belt, which I did myself in 5 min with an OEM belt that cost 1/3 less than they would have charged me. If you need a cheap place to get your oil changed, and you can muster the attention to watch them work the whole time on the overhead camera feed to the tv in the waiting room, maybe worth it?

Thorough, friendly, knowledgable, fair pricing, prompt repair...I higly recommend Steben's for any…read moreauto body repair one needs.

I was involved in a hit and run late June and I went to two different shops for quotes. I opted for…read more Steben's Auto Body in West Hartford, and I'm very pleased that I did. They were courteous, respectful, very quick and thorough. They repaired my Subaru, worked with the insurance company ( the value of the quote) and made it look as if nothing had happened to it. They even detailed inside of my car and replaced the cover on the driver side seat that I told them that would pay out of pocket for because it was not part of the accident but they fixed it anyways with no charge. Steven Litwin is the shop Foreman and handled everything professionally and was very pleasant to work with. I hope my car is never damaged again but if it is it will only go to Steben's.