STAY AWAY from the Humble Safelite Location!!!!! Very poor service, they did not vacuum out the broken glass from my seat and floorboard. Damaged the door panel when removing the window elevator switch. Absolutely Ridiculous Service!!!! read more

Safelite AutoGlass - POOR SERVICE!!! Look at the damage to the leather! - Windshield Installation & Repair Near Me - Humble, Texas

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I got a quote for a window replacement, and they told me it would be around $300 plus tax. That sounded fair, so I booked an appointment. But when I got there, I was told that the $300 was only for the glass--labor and other charges were extra. Okay, not great, but I was still willing to listen. Then they hit me with a total of nearly $900. I almost choked. When I asked why, they started listing all these surprise charges like a "glass recycling fee," "static recalibration," and other vague add-ons. At that point, I walked out. I ended up getting a second quote from another company who actually came to my job, did the full replacement, and charged me a realistic $279--total. No weird glass recycling fees or surprise add-ons. It's disappointing to see some businesses try to take advantage of hardworking people like this. Lesson learned. Just sharing my experience so others don't waste their time or money. read more

First, 5 days to get glass in for a common vehicle window. This was just crazy to me. Safelite called the day before install to verify time, location, everything. This was much appreciated. Second issue was calling day of install after you are already suppose to be on site to let me know the glass is still not in. Is this not something that should have been verified the day before? At this point I could have taken it somewhere but only went with satellite because I didn't want to risk driving it somewhere. Very disappointed...when you pay $876 plus for one window you expect a certain level of service. read more

Had my windshield replaced by Anthony and his team. They did a fantastic job! It was quick and they vacuumed out my whole truck, left it looking nice and clean. Worth coming here if you need a windshield repair or replacement. They even gave me a free can of glass cleaner which was dope. read more

They Lie. That's right....LIE. BLOW up your phone from the time you schedule your appt. When we dropped off our car for service....crickets. they say they will keep you updated during the replacement and let us know when we can pick up via text. Not one single text. Not one single call. We called the 800 number and they couldn't get in touch with this Location. But told us they closed at 5!! It was already 4:36pm and we live a good 30mins from there. When we arrived all we got was attitude. Oh i'll speak to the techs. No apology no real concern. Rest assured next time I'll drive further away then this location or let the dealer handle it. read more

All went well glass Was done very well and high quality! Thank you very much easy in and out read more

This place is a fucking joke. It's nearly impossible for you to get to speak with a tech, and when you book your appt they reschedule you without notifying you. I had my car broken into and needed a appt, okay great. Thought that was all it was going to be. NOPE. I get to my appt on Monday, and they place the incorrect molding on my car, and I still had to pay. I still had to book another appt because I had to replace another window that was vandalized, and needed to get the chrome fixed on the following Saturday. I get to the Saturday appt, and they had changed my appt from 9 to 3 pm without notice, then told me that they didn't have the chrome part that THEY SAID WOULD BE HERE! So I'm having to make yet another fucking appoint with this place. Seriously get your shit to get her. This is the absolute worst fucking service I have ever received. read more

Replaced my front windshield. Finished the job in 40 minutes seamlessly. Very friendly service.

Had appointment to replace windshield at 6am last Saturday and was told that they didn't have the windshield and was told that I would a call back when the windshield and being that it's 5 days later I still haven't received a call back or at least an update. This was very inconvenient for me to get there at 5:45 am and to be told that they didn't have my windshield. I asked manager if i would be receiving a discount for the inconvenience and he just said we will call you when we receive the windshield. read more

This is an update to my review. The Humble Safelite is not a good place to get your windshield replaced. Took my Hyundai there for a warranty replacement. The glass was fine but the molding they use did not fit, not factory and too big to fit. When I brought this to the attention of the manager looking to get it corrected, instead of calling his tech out to look at it and come up with a resolution he instead made-up excuses for the poor installation and in fact tried to tell me that it was the fault of my car. I am 75 years old and have worked on cars all my life and his explanations were just not true. When I insisted that they make it right, he told me to leave or he would have me arrested for criminal trespassing. This manager is incompetent and tarnishes Safelite's reputation. He does not understand how to resolve issues. read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Humble, Texas

Josh came by to repair a chip on my Mercedes. Very personable and great work. Made my appointment yesterday, great communication and worked around my schedule. All it took was 20 minutes. Convenient. read more

After a massive rock chipped our windshield and caused a massive crack, our insurance worked with SafeLite to get us a new windshield in a timely manner. Because our vehicle has a lot of safety features, the camera has to be recalibrated after getting a new windshield. Although it took 2-3 hours from start to finish (right in the estimated time the agent told me when I was booking our appointment), Andre (the technician) did an amazing job. My husband was extremely pleased with how our car turned out, and it's so nice to drive without staring at a crack down the middle of the windshield. The staff was also friendly, and they give you a card with warranty information and lists what you should/shouldn't do the next few days. The next time our windshield needs to be repaired or replaced, SafeLite will be our first option. read more

Made an appointment and dropped off my vehicle at 9:30, retuned at 1pm and said they grabbed the wrong keys and said the next available appointment was 3 pm. Took my keys and left, totally unprofessional and not accommodating, horrible service. Do not recommend. read more

Went to the Humble, TX location following rock chip damage to my windshield. They were able to get me in within 30 minutes without an appointment. The technician was done repairing my windshield within 15 minutes. Good quality work. And customer service was great. read more

Great and friendly staff. They explained all the details and procedures to fix the starting star chip, that happened on Hwy 59. Insurance was able to take care of the cost, which is a relief, if not it would cost 95 plus tax plus I am sure other fees. Rep mentioned the other details of what might happen during the process of fixing repair and it would still be noticeable. Will wait for outcome. Hope this is helpful to all. read more

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Had 2 separate incidents, within a few days of each other, involving rocks hitting my windshield. In both cases, Safelite was there to quickly help fix both chips to avoid having to replace the entire windshield. They took care of everything from beginning to end. Awesome and Fast Customer Service. read more

I had another rock chip on one of my vehicles, and I've gone to the parking lot rock chip before, but they said they couldn't do this one, and before this one I got it done in Katy however, this time I did not want to drive back to Katy so I stopped in to give these guys a shot and they were great. So from now on if I get a rocket, this is the place I'll go I really like the guy that fixed my windshield very professional. read more

I have used Safelite 3 times in the past 4 years. That are organized and always finish the job after than estimated. Calibration with vehicle is compete in less than 25 hours. All the staff is friendly and detailed in all aspects. Whether the work is done on location or at the shop. read more

I want to talk to a real person but theres no way to get 1 on the phone. Want to send u to their website only. The service would keep disconnecting me. read more

Would not recommend. Took vehicle in to replace windshield. Couple weeks later the front seal on wind has come half way off. I called and set up for mobile tech to come out instead of me having to drive vehicle in. Later that evening after hours i received emails confirming my appt but it was no longer a moble appt. It had changed to me bringing in vehicle to their shop. No explanation. Called that morning and rep said they didnt enough crew for mobile service. I asked why was i able to make and confirm mobile appt or receive a msg that mobile was being canceled and offer either another time or date. I stayed home to work from home so now im going to have to work from home again the following day hoping they dont switch my service again without asking 1st. For what they charge above other similiar companies you would think the service would be top notch. Unfortunately i would not recommend Safelite. Its not the fact that the seal came loose. Its how they chose to handle taking care of it. read more

Thank you Mark for taking care of my baby!! I was so fearful the crack would spread but you took care of it! I can't even tell a rock ever hit my window!! Thank you!! read more

Got a chip in my windshield, they got me in even when I was late to my appointment and compete in 30 minutes! Courteous staff, efficient, and cannot see the crack from the outside. Still can see some from the inside, but not surprised due to the severity. Truly appreciate the work done, location was a little off to the side of the building so look out for that (right side). Thankful they were so understanding about my being late, my toddler had an accident when we were leaving To the appointment. Fair pricing, too! read more

Insurance covered a rock chip but the " fix " just made it worse. I've gone to those pop up repairs that are at gas stations and they've always been able to fix it without making it bigger to seal the rock chip. read more

Technician was prompt and courteous and did a wonderful job replacing my cracked windshield. Setting up the appointment through my insurance was easy and efficient. I love that they can come to the house. My mother is homebound and it is hard for me to get out for appointments like this. read more

I had a less than desirable experience at your Humble, TX location this afternoon. I dropped off my 2020 Lexus UX to have a windshield replaced. My car is brand new from the dealership, not even a year old. It had no warning lights on or issues prior to my windshield replacement. I was called to pick up my vehicle. I arrived at the location and was immediately questioned by the tech if my car had any warning lights on when I dropped it off. After telling him no, he proceeded to tell me that my Front Collision warning light was now illuminated, and they could not figure out how to fix it. He told me to wait 20 minutes while he called a "specialist". After waiting, they still could not figure out how to fix the issue and told me it was somehow my dealerships fault? Not sure how that is possible when the car is (a) new and (b) came in to Safelite without this issue. There was no other explanation provided as to how this could have happened and was told the "recalibration" was done correctly. I am not sure how that is true when my warning light is on and shouldn't be if it was done successfully. I then asked if it was my responsibility to now fix this issue cause by Safelite and was told "yes, just bring it to your dealership". I then asked to speak to the manager and one of the associates behind the counter introduced herself as such - Tanya Palm-Chatman. I expressed my concern and received no reply other than they wanted to process my deductible payment and give me printed paperwork. No apology, further explanation, or anything provided by the Manager. I am so disappointed in this location's customer service, especially when the Store Manager was present for the entire exchange. I then had to wait almost 10 minutes to be provided printed paperwork and the young tech escorted me to my car. It should have been the Store Manager to do this, especially when a customer is upset with subpar service. He again tried to explain how the issue wasn't caused by Safelite's service when there is no possible way that is true. I now have to take time out of my busy schedule to bring my car to my dealership and pay to have this problem fixed that Safelite created. How is that acceptable service? I am a pregnant mother and purchased this vehicle for its safety features and now the one that prevents forward collisions is no longer working - how is that safe to send someone home in? I need someone from the Corporate Team to reach out to me ASAP to resolve this issue. I expect Safelite to take responsibility for any costs associated with the mistake. I will also be reaching out to my Progressive insurance representative to report this incident. Edited to Add: Upon further inspection of the work done, I can now see that on top of the issues stated above, the tech also scratched the paint of my car in the area between the windshield and my driver side window. Ridiculous. 2nd Update: My dealership has confirmed that my camera wires were cut during the windshield replacement process. I fully expect Safelite to reach out to me to provide a resolution ASAP. read more

On August 21,2023, I stop by at the Safelite in Humble,Texas around 3:45 P.M. for assistance since the weather had been extremely hot, my rear-view mirror that was attached to my windshield had just fallen, as I found myself starting to also have a Vertigo Attack. The front desk reception was extremely professional as she assisted me by getting a repairman to also come and assist... I explained to him I was on my way home but I had to have someone follow me headed home...but my mirror had become detached which was unsafe. Mr. James was very professional as he recommended I take a seat inside and drink cold water while he assess my rear-view mirror. He was able to address the concern within minutes. I truly appreciated both the receptionist and Mr. J. for doing an excellent job providing outstanding customer service! Great team work!!! I highly recommend both the receptionist and Mr. J receive a raise! I was able to make it home safely! Again, Thank you Mr. J and Ms. Receptionist! May God Forever Bless both of You!!! :-) Mona H. read more

Tech id 01881-552 (i forgot his name) was awesome! He did such a great job replacing my windshield was quick and even cleaned ALL my windows awesome customer service (: read more

Got me in with zero notice on a busy day Much appreciated since my chip was likely to spread and free is WAY better than a 500 dollar deductible if I waited that's what it probably would have been thanks again read more

Safelight did a great job replacing my windshield and wiper blades. I highly recommend them.

I love this company. They've saved me hundreds of dollars fixing windshields quickly before the cracks expand and become whole windshield replacement. This was my first time at this location, but probably my sixth time getting a crack fixed. Friendly customer service. Got a free coke while I waited. Took about an hour from me sitting down to getting my car back after two chips were fixed. Since they quote a half hour for a chip online, that seems reasonable. These repairs are always free under my car insurance, so definitely check that before you come in. Would definitely use this location again. read more

I used them last week for my windshield replacement. The employee that arrived at my work was very knowledgeable and completed the work in the exact time he estimated initially. I highly recommend this service if you are unlucky with rock chips and cracks like me. read more

The customer service aspect was great, the building was clean and comfortable with a lot of seating. HOWEVER what i didn't like was waiting all day for a new windshield, i did all day drop off and they told me come between 7:30am and 10am. I dropped at 9am and am still waiting for it now at 6:30pm. They advertise quick and fast service 30 mins to two hours which i was quoted on the phone, i have things to do and i don't live near the shop so i had to catch plenty of ubers and have my friend who is pregnant take me, she had no issue with it cause they quoted us a specific time only to have us wait another hour outside. People have plans and other things to do than wait for a new windshield all day. read more

They replaced 2 windshields for us. The Technician Dalton did an great job. Thank you Dalton and Safelite!! read more

Awesome job! They repaired a crack in my windshield and it was covered under my insurance. Best part I was able to easily schedule the appointment on-line for the same day. The work was done quickly and the customer service was excellent. Thank you. read more

great service, minimum wait time!! technician was outstanding I have had numerous windshield replaced here and repaired. my go to shop!! read more

My front windshield needed to be replaced, I did a claim through my insurance and was able to book on my own time. Everyone is so friendly and they did an amazing job. The wait time was minimal. read more

These guys came out and replaced my windshield did a fantastic job. I strongly recommend this company. Great service

I had an appointment for 8 am to replace my windshield. I get there and the windshield is not there. I had to come back at 3 to get it installed so I missed a day's pay. I understand that things happen but this is the second time this has occurred. Last year I had the same exact experience except that time the windshield didn't come until later that week. They need to do better. read more

Safelite came and replaced the windshield. It is a lot better, but still distorted. The technician said it was because of the shape of the window. I guess the only way for it to be perfect is to get it from the dealership. I will say that I am very happy with the service and their attempt to resolve the problem. I wouldn't hesitate to use them for the front or side windows as those are more common to replace and don't have all of the electronics in them. read more

Had a great experience with this company. They kept in constant contact to let me know where they were and when they would be there. They came by my office to perform the work. They left the vehicle in great condition. Justin did a great job. read more