Safelite provides excellent service, professionalism, high-quality product, with great technicians. I have been required to use their services from different offices of theirs at different cities and locations over a long career of being on the road for work and have never been disappointed. read more

If you have a BMW this place will cause you more grief and charge you for it. 1. The metal molding on my X3 flew off not two miles from my house because it was not replaced correctly. 2. It rained two days later, found out that the windshield wiper arm elements were not replaced so my wipers did not work. I found them in the engine bay a few weeks later. 3. They can't deal brittle parts and cracked up my windshield cowl during their replacement. The installation was on 7/6, it is now 7/30 and I am still going back and forth on the phone with them trying to get a resolution. They said they would order the necessary molding replacement, after calling a week later they had not done anything of the sort. No one at the shop location is picking up the phone this week. I even went as far as sending their CEO an email on July 10th about this issue. I have not yet received a response from corporate or Renee Cacchillo. I ended up fixing my own wipers after finding the lost element parts in my engine bay. Don't waste your good time and money on this place. It is not worth the headache. read more

Safelite - Not the missing window frame molding that is missing. - Auto Glass Services Near Me - Charlotte, North Carolina

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I was told 3 hours at check in to replace a windshield, 2 hours later was told they were just getting to my car, 2 hours after that was still waiting with no updates, all in more than 5 hours total to replace a windshield...really? the sense I had is that the car sat for two hours before they even touched it. i would avoid this place if you are forced to go their facility to get anything done... read more

I was on my way to work when a rock spun up and hit my windshield leaving a chip in my pristine glass. I immediately reached out to Safelite and they had someone come to my job same-day to repair the windshield at put new wiper blades on with minimal interruption to my workday and for a fair price. Several months later the chip is still not visible. Overall great service and a quality repair for a great price. read more

If you value your time at all, avoid this company. I had an appointment scheduled for April 9th between 8 AM and 12 PM for a mobile windshield repair. At 10:30 AM, halfway through the service window, I get a call saying they can't make it. No prior notice, no effort to reschedule earlier, just a last-minute cancellation after I had already blocked off my morning. Trying to be reasonable, I rescheduled for April 13th at their Charlotte location from 2 PM to 6 PM. I show up, wait the entire four-hour window, and only then am told they don't even have the windshield glass for my car. Let that sink in, they scheduled me, had me sit there for hours, and didn't even have the necessary part. At this point, I've wasted four hours in a shop and essentially a day and a half dealing with their incompetence. What's unacceptable is the complete lack of communication. There was zero effort to notify me ahead of time that the glass wasn't available. A simple call or text would have saved hours of my time, but clearly that level of basic professionalism is too much to expect here. This isn't just poor service, it's outright disregard for customers. I will never return, and I strongly recommend others take their business somewhere that actually respects your time. read more

Totally disappointed ! I had an appointment between 8am-12 pm. After no one showed by 12:30, I have been going back and forth between the warehouse and customer service asking where is tech ?! Someone put my phone number in the sytem wrong, so the tech couldn't reach me. Fast forward, it's 3:15 pm. The tech finally called but said it would be another hour because he is working on another job. Called back to customer service and after speaking to a representative, she put me on hold, the phone rang and I got disconnected. I will not be going back (or referring anyone) to Safelite AutoGlass. read more

The SafeLite auto glass team located on 1301 Carrier Dr.,Charlotte NC was professional, highly experienced and QUICK. CORY C. was excellent in customer service and proficiency. The customer service representative was courteous and accommodating with total respect. The waiting room was CLEAN. Their service exceeded beyond my expectations. KimW read more

Safelite - Car and cust - Auto Glass Services Near Me - Charlotte, North Carolina

What started out as a great windshield replacement turned into the worst customer service experience ever. Driving down 485 and the molding flies off. go online for warranty and have to waits days for service. Store has no #. Call customer service and get told nothing they can do to get earlier, like tomorrow. Ask for manager and placed on for 15 minutes only to get told no one is answering the phone. Rep says I'll get a call in the AM. Not holding my breath. Even the tech will not respond to my text or call. read more

Beyond frustrated. I dropped off my car there on a Thursday. I had a cracked windshield which needed to be replaced and recalibrated. I dropped off at 8 am. I received a text at 330 saying it was ready for pick up. They close at 4. I arrived a few minutes before closing and got my car. While driving it home, I heard a whistling which sounded like a window was open when it was not. It turns out there was a gap left between my windshield and car, it was not sealed properly!! Now, I have to go way out of my way to drop the car off for another repair because safe lite did not do it correctly the first time. Safe lite did not offer to come to me to fix their unprofessional work. Furthermore, there was a bunch of debris left on my dashboard from the repair. I am not returning to this location. Beyond annoyed at this one.. read more

Extraordinarily poor experience. The technician left debris all over my dashboard, and when I began driving down the road, noticed a whistling sound like a window was open. When I arrived home, I noticed I could also hear my engine idling, the sound specifically coming from the bottom corner of the windshield(no it was not like this when I dropped it off). I looked under the hood, and sure enough there is a gap in the window seal letting in the engine sound and causing the wind noise. I call in the next day to get this addressed, and there is nothing available for a week. I also have to take time out of my day to come back to have the issue fixed...no offer to come to me at all. Truly disappointing that their mistake causes me an inconvenience and potentially several hours without my car, and no offer of any sort of compensation for my time. If you come here, make sure you road test your car before they close so you can get any issues addressed right away. read more

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My poor Safelite experience. I have a 2024 Tesla Model Y. I had a crack in the windshield and took my car to Safelite to get the windshield replaced. When the installation was finished I drove home(9.7 miles) and parked the car in my driveway. The next time I got in the car I noticed that there were two cracks in the glass roof that totaled more than 5 ft long. I checked the internet to see if there was a history of problems related to windshield installations on the Model Y. It turns out other Model Y windshield installations have had similar problems due to the windshield not being installed properly. I took the car back to the shop that did the installation where I was met with immediate resistance and denial that the installation was the problem that caused the cracks in the glass roof. I was told that the regional quality person was in a meeting and would call me when the meeting was over. That call never came. I did some research and found the CEO's email address and sent them an email describing my experience. I was contacted the next morning and assured that someone would investigate and get back to me. The regional quality person came to my home to see the cracks and told me that they would have discussion with regional vice president who would make a decision on whether Safelite would replace the damaged Glass. That was a week prior to me writing this review. I subsequently followed up with the person from corporate headquarters that reached out to me after my email to the CEO and also sent another email to the CEO. I have received no response from anyone at Safelite. Is this the type of company you want to do business with? In my opinion Safelite repairs, Safelite replace should be replaced with Safelite takes your money and runs. read more

Chip in window now like new. Cost less than $200. It took about 2.5 hours. Receptionist was friendly and caring.

Absolutely horrible place to go someone was waiting since 7 am and came back and there car still wasn't done I had an appointment at 2 he said two hours for it to be done I waited two hours and my car never even fucking moved. fix your staff or hire more staff this place sucks I will never return. read more

Absolutely trash! I dropped my car off to be fixed, not only did they not fix it but they made me wait over 14 days to get my windshield replaced because they did not order the proper parts originally once it was finally replaced. They did not properly recalibrate it. Leaving my air suspension, which has worked perfectly fine for the duration of my ownership in service mode. When I confronted the manager, I was told that it was a underlying issue and my problem to deal with read more

The only reason i gave it 1 star is because it wouldn't let me give it negative stars. in fact, I am owed stars. I booked an appointment, two weeks before a trip that I was needing the vehicle. What an awesome idea that they can send a tech to your house right? WRONG. The day finally arrived, I received an e-mail confirmation (at 7:00 A.M) stating that today was the day and that my technician would be at the house for our scheduled appointment between 8:00 and noon. no one showed. I called and got a sarcastic young lady who said they could get me in a week later or I could drive an hour to get it to a facility. Meanwhile I have already paid. I spoke with a supervisor who tried to get things worked out (the one helpful person) and I received a message that I would have someone to my house the next morning... but that too was short lived when I received a different notification a few minutes later, again saying that I needed to have my truck to a facility an hour away. read more

2011 crv windshield replacement. The only a reason I am giving this organization a 2 is because of on individual tech Jonathan did a good job to recovver the damage from the first tech. This did not excuse the no communication or care at all from the organization. Or just the lack of thoughtful conversation or use of tools to reduce everyones time and investment. They ccaused themself more $$$ to do the job, And it took 2 weeks after first failure and incompetence. read more

Zero stars if it was possible, totally unprofessional! they sent an unqualified undertrained tech who was unable to install windshield, rescheduled appointment for following week to be told appointment doesn't exist, unbelievable! don't waste your time with these clowns! read more

I made an appointment at Safelite to get my windshield replace the 1st time and when I got my vehicle there they didn't have the correct windshield . I rescheduled after being there for an hour. They called me back 3-4 weeks later and I made another appointment for 0900 am and when I got there at 8;50 am my car sat in the same place for 3 hours and they said they had a car before mine that took a long time. I left and rescheduled. This time they were supposed to come to my Residence to replace the windshield. They called 15 mins after my appointment was suppose to start and they said my type of windshield has to be done in the shop. I asked them didn't they know that when I made the appointment and he said they should have. I rescheduled a 4th time and they finally got my window replaced. read more

Went to get stone chip repaired as per insurance company requirements. When job was finished, they gave us the keys and told us we could leave. We looked at the windshield and you could see a spot where the stone hit it. Went back in and told gentleman at front desk we were not happy with repairs. He reluctantly came out and looked at it and said it was done properly. Asked to speak with manager. The gentleman who said he was "not the manager but he was a manager" came out to look at the windshield. I told him it would be distracting to drive when I could still see the area where the crack was. He said it was done correctly and the only way to completely fix it was to replace the windshield. I said fine let's replace it. He then tells me you have to make another appointment. I said why when you didn't do the job correctly. He says yes we did. I said but I'm not satisfied and your sign says you aren't happy until the customer is happy. He then said I have a lot going on in my life and I don't need this! What?! Who doesn't have a lot going on in their life! I had to call my insurance company who agreed it should have been replaced without a hassle so now I had to make another appointment for the replacement. Coincidentally another customer was there complaining they did a bad job! Do not go to this location unless you enjoy being belittled and unhappy with their service. read more

Customer beware! I had a small crack in the windshield from a rock hitting it during driving a few weeks back. I should've just left it as it was no bigger than a pinky finger and wasn't spreading. Well.... I found out that my insurance covers a window repair if it's a crack smaller than a dollar bill and it was. So I set up the appointment for June 16 via my insurance and they partner with Safelite. Now, I should've just left it as it was as it wasn't getting worse and I was forewarned by a coworker that told me to just go to Glass Doctor as they're the best and Safelite is not great. I didn't listen because well my insurance contracts with Safelite and it wasn't costing me anything. This was the worst thing I could've done. June 16 was mid heat warning we have been having but I'm not tech so I didn't know how heat factored in. The tech whom I shall call "T" arrived. I went out to meet him. Safelite is good here: they have you sign a form because they know they're about to tear your stuff up. Form basically saying if we mess it up more, we aren't liable. T asks me to turn my air on to cool down the window. So, I go in and turn it on. Lord, why did I turn around and he just start working on it immediately and now the windshield is mysteriously cracking more!! And T is like "awh man. Look it just crack more and all I did was put a fan on it." Then, he just starts packing up and then refers me to some shop on south tryon or south blvd (I'm new here). Let's also keep in mind that T did NOT refer me to the company in which he was representing when he just cracked my windshield. So, instead of screaming bloody murder I just said bye and walked away because it's too hot outside to be upset and I can just called the company for support right? WRONG! I got in the house and called safelite immediately (you get a generic like call line). I told the woman the issue with the tech and what not. She called the direct shop he works for which is Located at 1301 carrier drive, ste A, Charlotte, NC. I asked for the information to have just for myself. She then came back to the line to say well a new window is $479 for your Prius. I said excuse me?! So not only did someone come and not damage my windshield, but now you want to charge me a ridiculous price for a 2012 Toyota Prius C. Not today. So I asked for a manager and she said she sent them an email to call me within 24 hours. Well folks, today is June 19 and the incident occurred June 16. I have not gotten a call from any manager or anyone representing safelite since this matter took place. And I explained to her that this is insane on many levels. So not only does the tech not wait for any cool down after asking me to turn the air on, but you just break my stuff and then refer me to a shop of people you know. So I feel this was intentional. You are the tech. You know what degree a car window should and should not be prepared in. If you needed it to be cooled down for work, you guys call us 20 minutes prior to arrival, I could've had the window as cool as you wanted. But no you wait until arriving and then don't let it cool down. Then you just had a referral for ANOTHER COMPANY already waiting... that sounds very sketchy to me as a customer. If you're good at your job and your shops great, why wouldn't you recommend me where you work?? This Tech came to my vehicle and caused damage all within 7 minutes. He wasn't even there long. And 7 minutes is a stretch. Half was him rambling before starting work. I am livid and the customer service is extremely poor. If you receive notice to phone back a customer who is not happy with service, do that! It's YOUR job as the manager. And if you're sending a tech, it is YOUR job as the manager to make sure they're trained and doing jobs they know how to do. Poor customer service. I just cant get over that. It's a shame. Clearly this happens to others from reviews I've read after the fact. Again, BEWARE! read more

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This place is GREAT! The customer service is exceptional! I needed a full front window shield replaced. Making the appointment was simple and they texted a reminder. When you arrive you are greeted by helpful, friendly people. The waiting room is clean and comfortable and the appointment took only two hours. A+++ Service. read more

Just had my windshield replaced today, so it may be too early to judge quality of work. At first inspection, I see no issues. And, they did emphasize it was warrantied. But this review is of their service, based on my experience today. I can say that customer service onsite was top-notch. From the friendliness at the front desk, to the attentiveness of the techs, they seem to understand good customer service. It's not hard to do, basically, but too many businesses apparently don't emphasize it these days. It's about showing respect, understanding the importance of the customer and their needs, then reflecting it in how you interact. They seem to get it. I observed it in other techs, not just the one I had. Also, I was told to prepare for 3 hours in the waiting area. I was out in 1 and 1/2. Good job, Safelite- Carrier Rd location. read more

My truck windshield had river tributaries running in different directions for a long while and I checked to see if insurance would cover but the deductible was higher than the repair. I found out that Safelite had the Afterpay option for payment in four installments. I made an appointment for the next day and opted for the installation at the business ($50 cheaper than coming to me). I was given a two hour prediction time because the older F-150 trucks tend to be a little more tedious, so I settled in prepared to do some cell phone time. To my delight, he was done in an hour. No paperwork necessary as their records showed the cost being paid already. (Lifesaver for me on my budget) Gave me my receipt and went over after installation tips and instructions and I was on my way. read more

I had an extremely pleasant experience at this place. I scheduled an appointment through my insurance and they were very welcoming and helpful. They were very clear with me on that l what to expect, which I appreciated. They tried to fix the two cracks that occurred when a rock hit my windshield, but the crack simply spread. They told me there was a strong possibility it might happen, which I greatly appreciated. The time estimates they gave me were spot on. It was 2 hours for the full window replacement. 1 hour to do the fix and one more hour for it to safely cure. I did work the entire time in their nice and clean lobby with free WiFi. All in all, it was a very pleasant experience given the situation. I would definitely recommend them to a friend. :) read more

Safelite - Lobby amenities - Auto Glass Services Near Me - Charlotte, North Carolina

My car caught a stone and a little bit later, the crack "popped" and I suddenly had an eight inch break in my windshield. I called my insurance company and they suggested Safelite. I also had a few friends who have done business with them and said good things. Because I didn't want to hang around for a five hour window (pun!), I opted to make an appointment at their shop which made it easier to approximate how long I would be down. The woman who made the appointment neglected to mention that the car needed to sit for an hour before driving so that the seal would set. Drag! The waiting area is decent with a television, free wifi and a play area for the kiddies. When done, the windshield was as good as new. The guy even replaced my oil change sticker on it. They offer wiper blade replacement as well, but I had just done mine a few months back NOTE! Safelite is NOT the cheapest around. I brought in a quote from another repair shop (just do a search on "windshield repair quote"). While they didn't match the $180 price, they did come down from $260 to $205 with tax. Considering the hassle that it would have been to make an appointment somewhere else, I figured it was worth $25. I can't say that this is their policy - I might have just caught them on a good day. read more

Safelite - Auto Glass Services Near Me - Charlotte, North Carolina

Rude staff and absolutely zero customer service. I dropped my car off to get the windshield replaced and camera recalibrated $721 in total. The woman at the front desk was curt and seemed annoyed when I checked in. No hello. No good morning. Absolutely no greeting. I was told I would receive a call and text when the service was completed which would take approximately 2-3 hrs. 6hrs later I called safelite. After a 20 minute hold I encountered another rude woman. She told me my vehicle was ready for pick up. I go to collect my vehicle. There are 4 customers sitting in the waiting area. The woman at the front desk (from that morning) tells me with zero discretion "Your card was declined." I look at her in disbelief and tell her that's not possible. I give her the same card, she enters the numbers and it goes through. She doesn't apologize. Doesn't say oh I must have entered the numbers wrong or put the wrong zip code. Nothing. I collect my receipt and get out dodge hoping I never have to patronize this place again. 1 star for being able to schedule an appointment the next day. read more

Had windshield replaced and kept getting water into car to the point floors were soaked. Scheduled appointment for warranty service. Dropped off at 9 and didn't get back until 5. Once received the calibration was off causing hazard warnings due to headlight sensors. Scheduled appointment to have recalibrated the next day and told just stop by. Arrived at 12 and didn't leave until 4. I can understand sometimes things go wrong but I think they should be made right in a timely manner. Time is to valuable to lose due to work not being right. read more

Safelite auto glass came today to my house to repair tiny rock Chip( small pen dot- under a dime size). Tech gets me a few minutes later to notify me he crack my windshield and now I need full replacement. Safelite will not take responsibility even with the tech acknowledgment of his fault. They want me to file with my insurance. Shame. Will never recommend this company!! DON'T USE THEM!!!! read more

Appt was scheduled online, they were in communication the whole time, showed when it was scheduled and completed my chipped windshield. Thank you ! read more

I used these guys today to fix a chip in my windshield. Repair man first went to wrong place. Second, the guy that showed up was not the guy in the picture they sent me. Different guy showed up. Third, guy called me and said he was 9 minutes out and showed up maybe 30 minutes later. Oh ya, and lastly, the chip he was supposed to fix still looks like a chip in the windshield. Appears he didn't do anything. read more

David was my tech.. All he did was complain about his company culture while at my house. Told me he needed a score of at least an 8 on the Survey to receive bonus pay. First Windshield he brought was cracked. How does this happen? He came back 2 days later and another lost day of work. Left debris behind on Dash. Didn't clean exterior of windows. Alarm housing fell down after install. Called to have someone come back out and 48 hours had passed and nobody contacted me. I called corporate. They called Store manager and it appears someone took it out of the system. I think the Tech David and Store Managers are buddies. I would not recommend this company. read more

Mercedes windshield had to be replaced. Day before first appointment I get a call cancelling appointment as they did not get windshield. Day before 2nd appointment I get a text confirming appointment. Drove 2 cars 1 hour to this shop, and nasty front desk person says they still don't have window. No apology even after showing text confirming appointment. Will never use these people ever again. Monroe Glass took over claim and were extremely efficient and personable. read more

The quality of my windshield repair was poor and did not match what I was promised. I've contacted Safelite 3 times over a 3 week period to address this and they have not responded. I should have looked at this in advance, but Safelite makes it very difficult for you to get in touch with them. Mistakes will happen with repair work like this, but the lack of customer service and follow-up afterwards is the worst I've seen. read more

If I could give them 0 stars I would. The windshield in my car was cracked back on August 6. Filed a claim and made an appointment with Safelite to get it fixed. Show up for my appointment on time only to find out they ordered the wrong glass. Apparently, the design changed from 2021 to 2022. Ok. No problem. Book another appointment about 2 weeks later. No confirmation emails or anything came as the appointment date got closer. On the date of my 2nd appointment, I drive down to the location. Sat there for 45 minutes, only to find out that they did not have the glass. Now here we are on October 6. A full two months later. This time I did get an email and text telling me what time to be there for my appoint. So I drive down there for the THIRD time. After 30 minutes, they tell me they don't have the glass. ARE YOU FRICKING KIDDING ME? What's worse is this third time, I called the shop no less than 20x between the afternoon prior to the appointment and the morning of. The phone is "busy" every single time. So, absolutely poor customer service. You can't call the shop to confirm anything because the phone is left off the hook. And over the 3 appointments they have wasted about 6 hours of my time between driving there and back 3x plus my time sitting there waiting for them to tell me they don't have the glass. My advice? Take your business elsewhere. This place is pathetic. read more

My husband and I had a tech come to fix a chip in each of our windshields. She attempted to fix my husband's first. When she was finished, The chip looked exactly the same as it started- nothing was repaired. She claimed not all chips can be fixed. Then she went on to attempt to fix my windshield chip. She cracked it even more. She claimed it was because it was so hot outside and that since the resin is on the windshield it won't crack any further- that is a flat out lie. It will crack further because there is no way the resin covers the entire crack. This tech admitted to being new. She had no idea what she was doing. I've had several chips fixed over the years and never had an issue. When I called Safelite, the local shop claimed that "not all window chips can be repaired and that the commercial is a lie." She said there is nothing they can do to fix the windshield now that resin has been applied and she can credit the money we have paid toward a total windshield replacement. I told her if we need a replacement it will not be done with them. She said she would refund us, but that does not make up for the further damage that has been done by their tech. There is no way both of our windshields were not able to be fixed. The more likely case is that we were sent an incompetent technician. read more

You can not get a hold of a human to do business with. This is completely unacceptable for a business. If you continue with their automated system (all phone numbers for safelite go to) it will hang up on you if you ask to speak with a human. Will be taking my fleet business elsewhere. read more

They did a great job replacing my Windshield it didn't take long at all. I was very pleased with their service and I highly recommend them for your car services. read more

In doing my windshield repair I was advised that the windshield may crack more during the process. As I was standing there and he began the repair the machine was too much pressure and the small crack begin to crack more, so he informed me that he'll do it by hand. I wasn't able to stay,when I got back to my vehicle the crack was larger than it was when I left. He gave me a call when he finished, but did not notify me that the crack spread more (I'm just learning that it spread more after he left). This is where I have the dilemma, I asked if weather conditions were a concern and was informed that it wasn't. As I read over their terms and stipulations to repair, it states "the best result are obtain....when there is no moisture or other foreign matter in the damaged area" it was raining when he begin repairing my window uncovered. Initially he asked if due to weather would I be fine rescheduling and I told him of course, that would be fine. The rain lightened up, but did not stop and he told me that the rain wouldn't cause damage. How is that possible when the policy states that moisture may interfere with results? I explained this to Iesha who answered the number that I was provided, in case of any concerns. Iesha proceeded to let me know how well the technician does his job and that I'll have to pay my deductible because the repair just didn't take. I then received a call from the technician apologizing admitting that it should not have been done in the rain and that he was able to get $50 off my deductible. I appreciate the technician taking the initiative to go to his manager, but I'm still unsatisfied being that my window was improperly repaired causing more damage. Why am I paying my deductible if this wouldn't have occurred had my window not been repaired in the rain? I hate that I have to leave this bad review because my technician was very nice smh, I just feel as though I've been truly wronged in this situation. read more

i took my car to safelite for a scheduled appointment, and my car went in for service on time. there were no issues there. The technician working on my car wanted me to come back to install an OEM windshield in a week so the recalibration can be done. i asked the technician STEVE to explain it clearly and to write that information on my receipt that i need to come back as back up for myself and verification. WELL!!!! he was upset i asked him to do his job. He huffed and puffed and slammed the paper down, wrote stuff down and kept it moving. The receptionist was puzzled why he was upset. Moving on i'm almost home, and by instinct, i take the paper out. i read at the bottom, and he wrote, "Go on your way!!!!!! i went back to the location to speak to the manager, and she's "in a meeting." i'm STILL waiting for a call back from her "hour meeting, " she's in. the wt harris location in charlotte, nc has no respect or regard for customer service and customers overall !!!!!!! The only and I mean ONLY person there who apologized is the lady at the front. She was shocked at what was written and apologized. read more

Safelite - Auto Glass Services Near Me - Charlotte, North Carolina

We had used Mobile Safelite Auto Glass earlier with great success. With Mobile it's so quick and you're there with the person working on your car. However, we opted for the brick and mortar location this time and had disappointing results. All the areas we pointed out didn't have enough coverage, we were told, if they did more it would be worse. This is a 3 month old car with a couple window chips from the highway. Very disappointed. read more