I had them tint the windows on a previous car of mine so I took my new car to them to do same last November. I arrived for the appointment and almost immediately they were ready to start the job. There was a thorough walk around performed on the vehicle noting any dents and dings on the car before the work started. Took only about 45 minutes and it was done. I then did another walk around with the same young man that had done the first one. We found an issue with the tint on one of the windows on the drivers side that he said would be taken care of after we checked out the passenger side. When I walked around to the other side of the car I noticed that there was a lot of what looked like water on the windows and chrome trim. In fact it had puddled in places on the bottom trim. I asked the young man why the windows were so wet when they are putting the tint on the inside. He explained they use the outside of window as a template so it gets wet as well. As a note, the drivers side was NOT this wet on the outside. They took the car back into the shop to fix the one issue we found on the drivers side. Also note...was a dry day so the car was dry when I arrived and when I left. The only exception was the water mentioned above. About a week and half later I washed the car and discovered that where the trim was wet that day, it is now "stained" from whatever liquid they got on the windows that day. Over the next week I tried to remove the marks on the chrome using several different polishes and cleaners but couldn't remove them. The marks in the chrome trim are exactly where the excess liquid was the day of installation. I took the car back to them and the same young man looked at damage. He insisted they were not at fault and even pushed some BS explanation that it was acid rain. Are you kidding me. The damage is so bad that everyone that sees car and asks what the heck happened here. It is not little round dots on the car but you can see where fluid ran down chrome and puddled. Plus the rest of the car is ok. And, the only place the car got wet that day was in their shop. I even reminded him that I pointed out to him that day how wet the window area was and he didn't deny it nor did he take responsibility for it. I just took the car to a top car detailer in the area to see if there was a remedy that I was missing and he said no. He advised that it appears it was a fluid that actually stained the chrome. Maybe a bit of a corrosive liquid. I am now going to have to replace all of the chrome stripping on the passenger side of my car. Needless to say I have gone back and updated all of my friends about this and to beware if using them. There are other tint facilities in the area and was able to give them a few new choices. Once I get the chrome replaced I will send the bill to them and we will see if they will step up and do the right thing.
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