Windshield replacement. Great job. Techs showed up when they said they would and replaced with no…read moreadditional costs. I would recommend.

Owner, Jon Mandel says I reviewed the wrong company. WRONG! You sent two guys to do the work, but…read morethey left, without saying saying anything. You sent me an email saying, sorry you couldn't do the work. My communication with you was really good; your workers were really bad. Here (below) is your quote. Hi Jim, Thank you for reaching out to Safe Auto Glass to assist with your auto glass replacement. The cost of installing your 2007 Mercedes Benz CLK350 back glass in 28270 is $225.00. Our pricing includes EVERYTHING : - all parts and labor - we come to you - clean up and disposal - sales tax - all discounts and promotions Our next available appointment day is tomorrow. To schedule your appointment please call 877-215-7735. Labor-only jobs are prepaid in full and do not come with any warranty. Thank you, Jon Mandel Safe Auto Glass 877-215-7735 safeautoglassusa.com Placing of an order means that you WAIVE YOUR RIGHT to initiate a credit/debit card chargeback under ANY circumstances. All disputes are to be resolved between you, the customer and Safe Auto Glass directly.

Hal delivered exceptional customer service. I called around to get a few quotes and Hal was very…read morecompetitive. I was going to have trouble making it to the shop so he offered to come to my house and do it. There was a problem with the replacement windshield and he was very transparent about everything and offered to come back again. I offered to pay half in advance because I felt bad that he spent all that time working and had to come back, but he refused to take payment till the job was completely done. Hal followed up with me and setup a second visit appointment without me having to call or inquire. You just don't get this level of professionalism and dedication with other companies. For all future windshields that I break I will be taking them straight to Hal, can't recommend him enough.

From the owner: At Optic-Kleer Auto Glass, we combine advanced technology with old-fashioned care. We proudly serve…read moreCharlotte, Pineville, Mount Holly, and surrounding areas with windshield replacements, chip repairs, ADAS recalibrations, regulator replacements, and headlight restorations. Unlike discount shops that cut corners with low-grade materials, we use quality glass and back our work with some of the best warranties in the industry. Our uniformed, insured team is passionate about top-quality service and changing the way people think about auto glass—one vehicle at a time.

Excellent service will use again. Rh. Quality best could…read moreask for.on time equipment all worked as needed

The K&S team was extremely communicative with making the appointment, and the ease of communicating…read morethrough Yelp was huge. Their pricing was extremely fair, especially compared to big brand names like Safelight, etc. They also come right to your home so I barely had to lift a finger! I had a few really small cracks in my windshield and the K&S team patched them up within 10 minutes. The next time I got in the car I almost forgot that they patched them because they did such a good job! 10/10 would recommend based on quality of work, pricing, and ease of communication.

From quote to in-office appointment, this was a fantastic experience. Getting a quote and making…read morean appt were all handled via text while I was in a meeting. Super convenient. The quote was about $300 cheaper that Safelite. I was able to get an appt within a couple of days. I arrived for my appt and was greeted warmly by Nate. He made me comfortable during my stay. The waiting area is very nice and conducive work plugging up my laptop at their workstation. I had about a 3 hour wait time, so this was very handy. Free wifi access with good stable internet. I was able to remain efficient while working. I was able to listen to Nate handle calls over the phone while I was waiting. So kind and professional. He listened patiently and answered questions with care. He's the right person to have at the front desk for sure. He talked to me about my window repair and assured me that they service Tesla's frequently, which gave me instant confidence. I'd highly recommend this location. You'll be in good hands. My car isn't finished yet but I have zero worries. Updated review: As I'm sitting there, the manager comes out. I verified that he was the manager and asked Nate if I could speak to him. Of course, he had no idea why I wanted the manager. Brent, the manager comes out and he sits down to talk with me like we're two friends in a coffee shop. He further solidified my experience there as he was also very personable. He already has an appreciation for Nate and that was very evident in our discussion. My car is finished about 45 minutes ahead of schedule, which is also great!!! As I'm paying to leave, the owner comes out, who is also very nice (it must fun be a common thread at that place). I also tell him about how great my experience was. I can't say enough about this place. My car looks good as new and I'm very pleased. Did I mention they were cheaper than competitors??? I hope that I never have to come back for a window repair but if I do, I know I'm in good hands.

We had a horrible storm earlier this month and a limb was thrown into my back window. I live 40…read moreminutes from Auto Glass. However, they were the only business that would email me back instead of calling due to my mother being in the hospital during this circumstance. Zuzu showcased exemplary customer assistance by throughly explaining when emailing back about the quote offered for my glass clearly in detail. He made sure I knew how they would care for my car and responded quickly to fit me in for an appointment that next day. When I arrived I came in the wrong door but they kindly walked me to the lobby and moved my car for me anyway. My two children came with me. They accommodated us with water and coffee. The kids played with the games in the lobby while Auto Glass updated me as we waited. It was such a good interruption from the stress of their grandma being sick. It has been 2 weeks now and my glass looks great. No leaks. I'm so glad I found Auto Glass!! I will easily always make the drive out to them and will pass on their name to everyone I know!! Genuine people and a honest affordable quote. Thank you all for your help!!!

I reached out to Eastland to get a quote on a windshield repair. Raphael gave me his honest…read moreopinion that he could try to repair the crack but advised that I replace the windshield instead. I had received the same feedback from several other auto repair companies based on the picture I shared. I followed his advice and am very pleased that he showed up with an associate and within an hour of my contacting him and he completed the replacement in under an hour. His pricing was very competitive and slightly better than other quotes I received. I highly recommend Raphael for his quick replies, promptness and professionalism. 2013 Toyota Rav4. Thank you!

They came out the same day and did a pretty good job repairing the crack from a rock. The…read moretechnician was also very friendly and said if the repair doesn't work and the windshield needs replaced they wound out the repair charge to the cost. Great service.

Safelite provides excellent service, professionalism, high-quality product, with great technicians…read more I have been required to use their services from different offices of theirs at different cities and locations over a long career of being on the road for work and have never been disappointed.

I am writing to express my disappointment with my recent experience with Safelite regarding the…read morereplacement of the windshield on my 2017 Jeep Wrangler. Prior to my appointment, I prepaid in full for the windshield replacement out of pocket, without involving my insurance company. When the technician arrived for the scheduled installation, I discovered that the replacement windshield was an aftermarket product. I informed the technician that I preferred an original equipment (OEM) windshield. After contacting the local shop, my appointment was rescheduled for four days later to accommodate my request. When the technician returned for the rescheduled appointment, I was unexpectedly informed that I owed an additional $117. This was surprising because I had already paid for the replacement in advance. When I questioned the additional charge, I was told that windshield wipers and several other add-on items had been included in the order without my authorization or prior knowledge. I declined the additional charges and requested a refund for the unauthorized items. I was then informed that it would take five to seven business days to receive my refund. I should not have had to wait for the return of my own money for products and services I neither requested nor approved. To make matters worse, the manager I spoke with was vague in explaining the charges, offered no apology for the inconvenience, and handled the situation in a manner I found dismissive and unprofessional. Rather than taking ownership of the issue or attempting to resolve my concerns, I was left feeling like an inconvenience despite having already paid for the service in good faith. This experience fell well below the level of customer service I expected from a company with Safelite's reputation. I believe customers deserve transparency in pricing, authorization before additional products are added to an order, and respectful communication when concerns arise. Based on my experience, I cannot recommend Safelite. If you're considering having your vehicle's windshield replaced, I would encourage you to carefully explore other providers before choosing Safelite.

Lots of shady people in the auto glass repair business: bait-and-switch, giving low estimates then…read moreupping the price by a couple hundred dollars, etc.). Spare yourself and just hire Brian of Artisan Glass of Lake Norman. Excellent service, friendly, knowledgeable, and competitive price. 100% recommendation.

Had a great experience! Utilized the Yelp app to get some quotes. I was checking on the holiday and…read moreso didn't expect to get quick responses. My windshield was pretty decently cracked so I knew I needed a replacement. Lucky for me Brien was super responsive and transparent. We ended up texting so he could continue to enjoy the holiday. We talked about which day (due to weather). He was able to come the next day. He was prompt, professional, and I would absolutely do business with him again. Compared to some other quotes I received he came in below some National companies, but in line with other local businesses. Highly recommend!