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    Caliber Collision

    3.6 (14 reviews)
    Closed 7:30 am - 5:30 pm
    Updated 3 weeks ago

    Services - Caliber Collision

    Bumper repair

    Auto frame testing

    Auto steering and suspension repair

    1 More Service

    Rear-end damage

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    This is the damage on my truck.  I've been waiting weeks just to get an estimate.

    My 2020 Chevy Silverado was rear-ended by a distracted driver on 5/12/2023 in Charlotte,NC. I sent my truck to Caliber the following Monday. It is now 6/2/2023, and I still don't have an estimate or any idea of what's going on with my truck. I check my Carwise link every day and have been calling the Cornelius, NC location almost every day for three weeks to get an update. Every time I call, no one knows anything about the progress on my truck. Just to clarify, I'm not asking when my truck will be done with repair; it has been three weeks, and I'm still just waiting to get an estimate. I called my contact at USAA on Tuesday, 5/30/2023, to see if he would have better luck. They informed him that they would provide us with some information by Friday. However, it is now Friday, and Mary said that since Joe isn't there, we have to wait until Monday to "hopefully" get an estimate. I understand that there might be shortages, but it shouldn't take three weeks just to get an estimate, and they shouldn't promise an update on Friday if Joe, (the only person who can provide estimates at this location apparently), knew he would be absent on Thursday, Friday, and Saturday. It shouldn't take three weeks to provide an update, and it's unprofessional to make promises and not deliver on them. It's been 3 weeks, and all they have managed to do is delay a relatively routine process and give me the runaround. This is ridiculous, and I'm not sure why USAA is still partnered with them at this point.

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    5 months ago

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    11 months ago

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    1 year ago

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    3 years ago

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    3 years ago

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    6 years ago

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    4 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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