Blasted rock on the toll road got me good and the following morning, my window had a 7" crack. I chose Safelite to replace my windshield. I scheduled my appointment online. Entered my Info and VIN. We did have a glitch with them not having the right molding for my car. My car was very drivable with the crack being on the passenger side and it seemed reasonably stable. (spreading outwards, not towards the driver's side.) So we rescheduled and once they got what was needed, we did the installation and calibration. Despite the delay, I appreciated taking the extra time to get things right. I am leaving soon on a month long roadtrip and having that windshield secure and legal (in any state) was my biggest concern. The windshield looks great. The technicians were upfront and apologetic about the delay. And everything was completed in plenty of time for me to hit the road exactly as planned. Except those gravel trucks on I-130. Never plan on getting stuck behind one of those spewling rocks but it happens. I am grateful that my break was spaced out a bit from all the recent hail damage too. I was able to get my replacement when needed. The staff there are really nice. Helpful. Hard working people like the rest of us. I appreciated them a lot. read more

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Too expensive, twice the cost if you call around. Found the same product with calibration for half the price. Not sure what has happened as I used them before and were somewhat reasonable, or so I thought. read more

Safelite AutoGlass - Nada - Auto Glass Services Near Me - Austin, Texas

This is not for the Howard Ln locaction. I can't seem to find the Kramer Ln location, but this is for them....They are horrible! That's all. I would rather get a do it yourself kit, than to deal with their shenanigans! Find somebody else to perform your rock chip repairs to your windshield. You would be better off, trust me. read more

Safe flight , my glass was broken and his name was johny and the manager name was Charlie Mackenzie !! Please becareful because they stole 7k from my vehicle in my safe . Very disappointed! I have filed a police report ! They do not care or feel to even be responsible ! I talked to the guy that came to fix my window and he said he mistakenly took it ! & then told his boss that he did that . I do not recommend them at all . He went through my whole car . I'm a single mother with 3 kids and I was using that for a deposit for a house because I got out a very bad relationship ! Very sad ! Do not recommend them at all . read more

Safelite AutoGlass - Auto Glass Services Near Me - Austin, Texas

I had my windshield replaced by safelite and the tech that did the replacement also damaged my vehicle while driving it after. I have it on video. I contacted safelite and have spoken with several managers for over 4 months now, they said many times that they would fix the damage. However, here I am 3+ months later and they were only willing to pay for partial repairs leaving me with not only 4 times going to their office with my vehicle, but my own time wasted in their partial efforts. But now they expect me to pay for the rest of the repairs of $1,200, but also more of my time wasted. Never use this company! Plenty of other options out there! read more

Safelite AutoGlass - Auto Glass Services Near Me - Austin, Texas

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I gave a 1 star review due to really bad service at this location in early July. On July 18, I was messaged by their customer care rep, and said this issue was sent to local leadership. Here we are on 8/21/24, and still have not received a call from anyone. See my attached communications with them. This is absolutely unacceptable for any company, let alone a company of this size. read more

Safelite AutoGlass - Customer service direct messaging me - Auto Glass Services Near Me - Austin, Texas

I ended up not getting windshield repaired with Safelight. Had to make arrangements with my job for first appointment - Safelight made an error so made another appointment and had to make work arrangements again. Front staff were rude both times, but the second time was more profound and add condescending and unapologetic to that visit. I understand about working short handed, but rudeness and condescending behavior are not part of customer service. Went to have my windshield repair at Austin Windshields - I highly recommend shopping around before settling for Safelight. read more

Updated: 5th time and it still wasn't installed right!!!!! 19+ hours of time over 4 different trips. What in the world? This is so infuriating!!!! Arlington TX 1st attempt - they had the wrong windshield and could not replace 2nd attempt - they replaced but it wasn't installed correctly. The windshield was raised all across the bottom and there were gaps in the molding. Had to book an appt in austin to get it replaced under warranty. Austin TX 3rd attempt - took it in and left then they called a couple hours later to say they could not replace it due to the weather / mist. I feel like they could have told me this up front for my vehicle or called to say they can't do any calibrations today. Had to pay for inversion to and from. 4th attempt - I dropped it off at 8am and it's 4:50 pm and I'm still waiting. This is a awful. Finally got the car back and they said they couldn't do calibration and that they would need to order the OEM model. 5th attempt - dropped the car off a day early on Friday. Appt was Sat. planned to pick up the car on Monday. Called on fri / Sat to ask if the windshield was the OEM version. They said yes. Picked up the car on Monday and the windshield was raised on the bottom of one side AND the windshield was not the OEM they ordered and said they had for my repair. Pro: the staff is very friendly and trying their best at both locations. A lot of time, resources and money has been spent due to having to try this 5 times vs one. read more

This wasn't the first time my insurance sent Safelite To repair/replace my windshield. As a fact, the technician had already taken care of other chips on my windshield prior to this time with excellent results. This one though, ended up looking worse than the actual star shaped crack on my glass. It looks like a stain that measures almost half an inch and is right in my vision field while driving, which makes it even more annoying. read more

Safelite AutoGlass - Terribly filled windshield speck - Auto Glass Services Near Me - Austin, Texas

Well, Safelite dropped the ball. We had an appt. at noon to have our windshield replaced. The tech (Emilio) called around 9:55am and left a message that he could not find our address on GPS and that HE would call us back when it was closer to the appt. time. Well, he never called back and never showed. Very poor communication. What a waste of time. And time is money. Thanks Safelite, for nothing. read more

My car took a rock to the windshield at 80 mph. In less than 12 hours, cracks had branched out 6 inches from the top and bottom of the impact mark. Making matters worse, the impact and crack covered my registration sticker. I was able to immediately schedule an appointment online with Safelite. The online scheduler was intuitive and user-friendly. I was able to drop my car off without waiting to see anyone, and my windshield repair was complete in about 4 hours, including re-alignment of the vehicle camera and my registration sticker - good as new! read more

Safelite AutoGlass - Before and After - Auto Glass Services Near Me - Austin, Texas

I left my car with you after scheduling an appointment 2 weeks out. We called at 2pm to ask what time it would. Be easy and were told 4:30-4:45 When we arrived to pick up the car were asked to reschedule because you were unable to replace the windshield!! Why not tell me at 2 and I would have had my car for the aftrernoon!!! Terrible service!!!! read more

Over the last few weeks, I was loading some wood in my suv. On one side there was a piece of paper and a staple. Well that side, was closest to my windshield. In order to get this in, I needed to slide the wood two inches to the left and it would fit. The moment I did that, I heard a noise. That noise was the sound of my front windshield cracking. The next day I got on the Safelite app and scheduled an appointment with ease. I plugged in my car insurance information, and within seconds I got an appointment. My insurance information was pulled in. From that point of view this process was seamless. On the day of my appointment, I was told up front that this would take about a half a day. Which it did and I was ok with that. The service rep called me to inform me that one of the services could not be performed due to Safelite Policy. I was extremely appreciative of him informing me and doing so in a calm manner. After the call we decided to continue working on the vehicle. I was able to revive the car and it looked brand new! All in all, seamless and stress free experience for me. read more

Safelite AutoGlass - The crack on the windshield. - Auto Glass Services Near Me - Austin, Texas

Tried to take advantage of situation to make me pay an addition $500 for a calibration that cannot be completed. Car is still pending work by Audi to replace camera that's is on back order so instead of being reasonable about the situation I was told it was a company policy for it to be charged even though would have no success doing so with a broken camera essentially leaving me to pay it twice. Just to get a windshield replaced. Zero flexibility. read more

Waited all day. 9.5 hours. 8am-530p. Don't waste your time. Someone just decided to cancel my appointment Seriously don't waste your time

Made a chip crack in the windshield - first time this has ever happened to us before. Extremely rude technician, as well as incompetent. Wished we'd used another company. We will replace with another company after reading reviews I have seen for Satellite at this location. read more

I've used Safelite 4 times in the last 8 years to repair rock damage to my window. I've had my car for several years and thankfully each time Safelite repairs my windshield I can barely see where the rock hit. It's so easy to book an appointment online and reschedule if needed (which I had to due to the snowstorm) and the whole process is simple. My technician this time was Eddie and he did a fantastic job! As a courtesy he vacuumed my car and cleaned my windshield. He left a card on my front seat and when I left to go somewhere the next day I saw it and thought it was so nice and unexpected. I really like this company and will continue to use them if necessary although I hope no more rocks hit my window. read more

Safelite AutoGlass - Left on my seat by my technician Eddie. Was a nice thing to find when I left the house the next day! - Auto Glass Services Near Me - Austin, Texas

Always great service at this location. Never have to worry about anything going wrong.

Update from time of my review. Meant to post this a while back , but forgot. Safelite did eventually get back to me. It turns out that my windshield was not properly installed and was allowing water to enter my vehicle. This went on for several month and eventually ended up soaking some electrical lines in my car along with causing my carpets to mold. I had to file an insurance claim with them, which ended up totaling my vehicle. This whole process was time consuming and stressful, but they did accept fault and the issue was resolved. So it wasn't the best experience, but they did the right thing after some hassling. read more

I had scheduled an appointment using the online web service and showed up at Safelite (Howard Lane, Austin, Texas) to drop off the vehicle. To be fair, I had selected the wrong type of glass for my vehicle (I am not an expert glass person) and had to reschedule my appointment. They rescheduled me for a few weeks out from my original appointment. When the day came, it turned out that they had rescheduled the appointment for the same incorrect glass replacement. Using the Safelite phone representatives, I had to reschedule a new appointment for another few weeks out and gave them my VIN number to ensure the proper OEM glass is ordered. They day before the 3rd appointment, I received an e-mail saying that they would have to cancel since they wouldn't have the part in the store. Today was the 4th appointment (2 months since I started this whole process). I showed up at the Howard Lane location and the person at the window said that I was scheduled in Killeen, Texas (70 miles away). I asked "why am I scheduled in Killeen?" She said, "I don't know. You will have to reschedule, since the part is in Killeen." I canceled my appointment and called my insurance to obtain the name of a different glass repair location. My Safelite experience was pretty much an epic fail on their part and I won't ever be putting myself through their disorganization in the future. read more

I had a small ding in my window from a rock that a truck threw up on the highway. So I contacted GEICO and they sent Safelite to fix this. The tech actually came early and that was the only good thing about this. The tech did not seem to know what he was doing. He actually made the ding larger and now more apparent than what is was. As you can see from the "repair" job that they have low standards of quality. read more

Safelite AutoGlass - This is the repair job they did. It looks worse than the actual ding before. - Auto Glass Services Near Me - Austin, Texas

Jeremiah just fixed a crack in my windshield and it looks great. Very friendly guy and he was quick. Highly recommend this soot and Jeremiah A+++++ service read more

Everything worked out great, the scheduling, the pricing, the installation. This will be my goto place from now on!

Good luck trying to get in touch with them by phone. Impossible. And if there is a problem, it is YOUR problem. Go somewhere else, this company is NOT customer friendly. read more

The repair and expectations on the cosmetics were explained correctly and clearly. They were, unfortunately, a little short-staffed and got my car confused with another car but I went in to double-check and they finally got someone to work on the chip. The more you do online with pre-appt setup, insurance claim, & even payment the easier the experience will be. I will say have a little patience or be ok with leaving the car and coming back later when service is complete. Be sure that before you leave, if you do, that service has started at least. read more

The guy who came to my home was on time. He " repaired" a small crack on one windshield but didn't touch the other Knicks on window. His words " oh I wouldn't worry about those right now". The other car had 2 crack in windshield. He swore that the cracks had been " tampered " with. So he didn't do anything to that vehicle. I explained to him over the phone Noone had messed w those cracks tis reason you all were called. He let me know he's the " professional " and been doing this for many years. I told him" well I'm just the owner, I would know sir if I had my window " tampered" with. The service was in and out n less than 20 or so minutes. 2 cars and only did one. Not impressed w the individual who came out but the business itself was ok. read more

The service here is terrible. I am still waiting on a response from the store manager. Someone had placed me on the schedule for a windshield replacement on 9-3-22. I never scheduled this. When I called to check on the appointment and who scheduled it, I was placed on hold and then told no one knew anything about it. You can see the damage in the photos and more importantly, how was the windshield installed properly with the cowling still on the vehicle. I would give less than 1 star if I could. Safelite needs to make this right on my $30,000 truck. I am looking forward to a supervisor actually getting in touch with me! read more

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I had a 10:30am appointment that was made 2 weeks ago at Safelight-Austin on Howard Road location to replace and calibrate the front windshield of my Cadillac XTS on 03/16/2021. The weather was overcast and the road a little damp. After a 45 minute drive with traffic, I'm now pulling into their parking lot of Safelight. I get a call from their office 512.634.2904 to tell me that the roads are damp, and have to reschedule. What? Hello, I saw the weather last night said rain on the forecast, and your telling me as I'm pulling into the parking lot, drove 45min and cleared my work schedule to get this done, as it cannot pass state inspection with a cracked windshield, and you don't want to replace the windshield today? I spoke to the tech and he said it could take all day, fine I will stay until it gets done, then the Manager said it won't be done today. Now I'm confused? Tech said all day, Manager said they are NOT replacing it today. They know I was upset, however they did NOTHING to help me or attempted to assist me and getting my vehicle back in the following day or later in the afternoon. The only response as I'm leaving is "HAVE A NICE DAY" That's a kick in the gut response... My boy Ryan at Covert Cadillac Saved the day and referred me to a awesome glass guy... My insurance also covered the repairs through COVERT Cadillac. **For a big glass company that prides themselves all over TV, Radio telling lies about how convenient they are with their customer service... It's the exact opposite at Safelight... IMPORTANT: There are MUCH BETTER SMALLER GLASS COMPANIES THAT ARE CHEAPER AND WILL DO A BETTER JOB AND WON'T LEAVE YOU HIGH AND DRY LIKE SAFELIGHT DID. If your in the Austin area and need a better glass company reach out to me and I will be happy to refer you to a better company... I WILL "NEVER" trust nor GIVE MY MONEY TO SAFELIGHT EVER AGAIN.... read more

Safelite AutoGlass - Auto Glass Services Near Me - Austin, Texas

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Save your time and money and go somewhere else first. I brought my car in on March 6th after someone broke my window. The glass was quickly fixed, however, when I went to leave I noticed the air bag light was on on my dashboard and there was glass rattling in my door. I went back inside and was told to bring the car back on the 8th if the problems persisted. As shocking as this may sound, both issues did not resolve themselves and I had to bring the car back in. The air bag light was quickly turned off however the glass in the door still rattled a lot. After speaking with several technicians including the master technician, the assistant manager told me there was nothing else they could do to get the glass out. I asked for a partial refund so I could bring the car somewhere else. The amount offered wouldn't even cover the diagnostic fee, let alone any repairs. After pointing this out and beginning to discuss reimbursement for repairs done at another shop in lieu of the partial refund, the assistant manager instead said that he would order rivets and they would remove my speaker to clear any remaining glass. I was told to bring in my car on the 15th to have this done. I dropped it off this morning and about five minutes later the master technician, the same one from a week prior, called me and said that he was going to order me a new speaker rather than continue with the back and forth of this situation. He said he would call the dealership and see if they had one in stock and then get back to me. Hours later I received a call from a manager. The manager informed me that after running some tests (the same tests run a week prior by the same master technician that lead him to believe it was glass in the speaker) they had determined that is was not glass in the speaker, the speaker was instead blown, and they were not liable for it's repair. I asked if they had taken the speaker off (the whole reason for me bringing the car in) and he said that they were not able to do that and the assistant manager did not have the authority to authorize that. I then asked why the master technician had said he was going to order a new speaker and he said that he didn't have the authority to authorize that. So now I'm left with a speaker that sounds terrible (it worked fine before I brought it in) and I need to pay a different shop to fix it out of my own pocket. The staff was incredibly rude and extremely dismissive and essentially lied to me twice by way of making promises that could not be kept. I am shocked by the incredibly low standard of business here. I wasted so much time and money going here. read more

So we got hit the hail storm in April and really needed our windshield fixed. We were able to drop off our car the the next day and it was repaired the same day! They even saved our oil change sticker and TXTAG. Everyone there was super nice and I would highly recommend this place. read more

Always excellent service at Safelite and two times in a row my final cost was a bit lower than the original estimate. But the reason I am writing this is to applaud them for employing a hearing-impaired individual who was my charge for this job. Not just that but this gentleman was every bit as professional and there was 0.0 difference in the level of service I've received there in the past. More businesses should take note; I'm not mentioning the gentleman's name here for privacy but thanks to Safelite for the always-good service as well as providing a welcome work environment for all. read more

Don't drop schedule a drop off unless you expect to not get your car back till after 8 hours later. Pretty much kills a full day without a vehicle. read more

It's bad enough I've had to replace my windshield twice in less than 12 months (all on my road-tripping, not on Safelite by any means), but when because of that I've spent A LOT of money there, I would have hoped that I'd be treated better. Additional costs were NOT communicated with me. The email I received AFTER I'D PAID FOR THE REPAIRS said "Something's changed... Your technician has likely been in touch about the change in service on your (car). Check out your updated pre-authorization receipt to review the total cost of services." Well, the technician DID NOT discuss with me. I DID NOT authorize the additional charges- how could I when I wasn't asked? And I was in the waiting room. They have my phone and email. There's just no excuse. AND the email that did have the "new pre-authorization" receipt (which isn't adequate communication anyway to AUTORIZE ADDITIONAL CHARGES) was not sent until AFTER the repairs were completed. My name was spelled wrong in their system and I told them that if the cc bounced back because THEY couldn't bother to spell my name right (when I clearly am in their system- again 2 windshields in less than a year) and they were flippant about it. And while, yes, I should have dealt with the additional charges then and there, I was done and knew I wouldn't be friendly so I left and called corporate. Yes, corporate handled my complaint and issued a partial refund, but I will still never give a penny to Safelite ever again. Even if insurance is covering your repairs, know you have options and I suggest you explore your options before using Safelite. read more

Very hard to deal with. I had to reschedule appointment for remote work at my home but there was no way to contact the person doing the work. Appointment done through Windshield Guru website. No info about where to do it if I took car in to safelite. Finally got some info after surfing the web for too long. They only want the person doing the work to contact you by text. Went to Lief Johnson Collision Center to pick up my wife and got appointment next day for a little less $ while I was there. read more

I am a business owner that often has a hard time taking my truck in when work is needed. I use my truck out and about quite a bit so for Safelite to come to my business and repair my windshield, that is such a huge service to me. They always are expedient, on time, communicative and do a great job!! Patrick and Michael showed up today like true professionals, and did a fantastic job on two of our company vehicles, one of which was my personal truck. I will always use these guys anytime that it's necessary. Well done guys! read more

Safelite AutoGlass - Auto Glass Services Near Me - Austin, Texas

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This Safelite was amazing! I was able to schedule an appointment super quick. Though the windshield they ordered wasn't OEM and didn't work with my sensors they ordered a new windshield and it was damaged. Though they were very nice and scheduled as soon as they could. They're working overtime just to make sure people's windshields get replaced. Cliff was super helpful when he originally helped with my first windshield. Kevin my second appointment was a superstar. He did everything I asked and got it done really well. The only thing I wish was that it was easier to contact their office, though I didn't count that towards my rating as I'm sure that's corporates doing. Thank you Kevin and Cliff for your work! read more

Technician Norm seems pleasant but he's a money maker for safelite for sure Chip repair explodes in to a full windshield replacement. More money for safelite so that works out well for them, and maybe him. And of course being full of trust I didn't stay present during the 'repair' so part of that is on me candidly. But I wouldn't leave them alone to repair Nice ‍ read more

Awful!! The technician arrived late, was a sweaty mess and smelled foul. I had my car in the garage for the repair to be completed. The technician showed not a care for sanitation or social distancing whatsoever. The windshield actually looked worse after the repair! To add insult to injury, the technician didn't close the car door completely which left an interior light on and completely drained the battery. I then had to call roadside assistance to get my car started. Neither the technician or Safelite customer service would return my calls, text or email. I will never ever use Safelite again!! read more

Outstanding experience with Safelite to get my windshield. Making appt was super easy, installation tech was on time and did a great job. A five star experience all around! read more

I got cancelled on because it was overcast. No rain in a couple hours and no rain in the forecast the rest of the day. Turns out it didn't rain the rest of the day. I called to get clarification on the cancellation policy and the person on the phone was not kind and pretty condescending. I did have a positive experience once prior with Safelite. The could have just been one particular tech and a bad day from the person on the phone. However, get some competitor quotes, there are a lot of more affordable options. read more