Wow, what incredible service! Made an appointment late last night (11pm), for 8am this morning. Got there 15min early and was greeted by Butch (who would end up doing the repair), told me it would take 3-4hrs to repair the sliding back window on the f250. I told him I had a flight at 1:30 and it there was anything he could do to get it done in time it would be appreciated. Went and waited in their comfortable waiting area (waters, coffee, TV, magazines, toys for kids, etc), settled in for 4hrs. 2.5hrs later, Butch unexpectedly called my name and said he was done. He tried to get me out on time to make my flight. Paid, went outside to check on the repair and get some information on the limited lifetime warranty. Cleaned all the glass out and cleaned all the windows for free. Excellent customer service, I highly recommend this place! Super friendly, quality, professional service. read more

A 30 minute job took all day. I have mixed feelings about Safelite. The guy that did the windshield was great. The safelite process was terrible. I won't be back. Ever. I dropped off the vehicle the night before. The next day at 11:37am I got a text that the windshield was going in. The other windshield company I use gets a windshield in in about 45 minutes, so at 2:15pm I tried calling the safelite location which didn't go through to the location, so I walked in and was very directly told that I selected an all day appointment and my vehicle would be done around 5 or 6, and that instead of working on one vehicle at a time and getting the job done, they work on all the vehicles at the same time and take all day with all of them. I will not be using Safelite ever again, I was OK with paying a premium price for a basic windshield out of convenience, but this was not convenient. I take care of a fleet of vehicles and get a lot of windshields. Now I know just to call the local windshield place and they can come put a windshield in over my lunch break. This windshield didn't need any calibration or anything. Another reason why it shouldn't have taken all day. read more

Had two mobile appointments get canceled because they did not prepare for my replacement. Two weeks later I scheduled an in person appointment for 1 oclock. Estimated wait time 2-2.5 hours. I have been here for over 3 hours and still not done. There is also only one other person waiting with me, they are not busy at all. Get your windshield replaced somewhere else, or a different location. Don't set an expectation you cannot meet. If it will take 3-4 hours, tell your customers. Simple read more

What is the use of making and having an appointment? My appointment was at 8:00am Wednesday morning. I got at the location before 8:00am. Checked in as soon as I got there. Got my dog out and put him in his stroller went inside the safelite location to wait. I did wait over the 2 hours. I received a text message stating they had started my windshield replacement at 8:38 am. Around 10:09 got another text message saying they were wrapping up the services. Another10 minutes went by still barely pulling out my truck and parking it to bring in the keys to me. The only reason using safelite auto glass is due to my insurance having them as their place for glass services. Well at least my insurance cover the costs. read more

Safelite AutoGlass - This is showing the time of wrapping up services at 10:09 am. - Windshield Installation & Repair Near Me - Aurora, Colorado

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If you have a Tesla move forward with them with extreme Caution! They charge $750 for calibration and then screw it up and take no accountability for it. You show them what's wrong and show them the Climate Calibration Control Fault that started immediately after they had replaced the glass, then bring it back in for warranty work and get told me nothing is wrong! I show them the picture of the climate control system fault, then show the the picture of when the fault 1st occurred which timing was exactly after they replaced the auto glass! Forward to today! I just left Tesla and yes indeed there was a calibration error! Tesla fixed it and confirmed the problem started right when Safelite replaced my Glass! So now I paid Tesla on top of Safelite. Worst part of this whole experience was dealing with the tech and manger who had big aggressive attitude towards me despite me showing them my car was calibrated correctly! read more

I am writing to express my extreme dissatisfaction with the recent auto glass replacement service I received from Safelite. Aurora Colorado, which was completed less than 10 days ago. The windshield just cracked in less than 10 day after installation. My car was staying in the garage most of the time and only driven to drop and pick my kids from school. The installer came and said that the crack is not covered under the warranty. Unfortunately, the quality of the work has proven to be subpar, and I am highly disappointed given the short timeframe since the service. I expected a durable and reliable repair, but the issues I'm experiencing so soon after the replacement indicate otherwise. This experience has significantly undermined my trust in Safelite's service and product quality. read more

Safelite replaced the drivers window and rear trunk glass on my Tesla model Y after an attempted car jacking. Everything seemed ok at first. The next day i opened the trunk. The glass had been installed improperly and wedged against the glass roof. Cracking it. Immediately, I called customer service and set up a property damage claim. I showed up to my appointment a week later. They pretended to have no idea what I was talking about. Tried to blame me for the damage. Said I had "wedged something" between the two pieces of glass (why would I do that..?) basically tried to think of everything to deny fixing my vehicle. They did not believe the trunk glass caused the damage. So I opened it again. And again, it wedged and caused the roof to cracked even more. Then he went to get his boss. Again. He said. "I didn't see the trunk glass contact the roof". So I opened it once again. Cracks now obvious all the way across the roof...after an hour of arguing at an appointment I had already rescheduled where they were supposed to have a new trunk glass and new glass roof ready to replace. They said. Well. All we could do at this point is replace the trunk and roof...apparently that appointment had only been to argue with me. And not actually replace the roof. Interesting way to do things for sure. I'm still waiting for a call back for an actual appointment to be made...for 1,500$. I expected a little bit better service. Not going to lie read more

Safelite AutoGlass - Damaged roof caused by improper installation - Windshield Installation & Repair Near Me - Aurora, Colorado

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Safelite took the time to understand my problem, and provide a excellent replacement service very quickly

Had a rep come to our building to fill a small star shaped crack. Said not to drive after done if not needed to let everything dry - know why now - crack can't be seen from outside but CRACK STILL THERE when from inside. Went up the chain to a manager and he is oh well happens sometimes and we DON"T do anything about it. We should have gone to their location as good techs are there not going to homes. What kind of crap is this for a business - if we go for a new windshield it will go against our ins as an accident. NEVER USE THEM AGAIN read more

Waited 5 and a half hours and they cancelled. Not the tech's fault Try somewhere else. read more

Previously, used Safelite to fix my small crack before and they did great job so I decided to go for a replacement. BUT I don't recommend the service here. I should read all the reviews before making my windshield replacement appointment. Dropped off my car at 7:30 am, received a text at 4:34pm my replacement service has just started. I was supposed to receive a call between 4:30 pm to 5:00 pm for pick up is ready. I received a call at 5:28 pm that my car is ready for pick up, but the store closes at 5:30pm. The number listed can't even reach the branch office and jumped few hoops to get a desk number. The lady at the front desk said she will stays after 10 mins after they close, which is 5:40pm. I was 30 mins away, but they are expecting me to get there within 10 mins after I receive a call???? read more

Filed my claim and 12 days later after multiple escalations, shop told me that my OEM glass was denied and they forgot to contact me. Sent a mobile tech out who stated he might need help replacing my backglass. Upon completion, the glass was not set correctly, and tech damaged the paint below the glass. When I brought this to his attention, he was silent and had no reply. When I drove the car the following day, there was so much glass in my tailgate, that the car rattled like a piggy bank when lifted and drove. Upon visiting my closest Safelite, the Mgr. agreed that the repair was sup par and that it would have never left the shop like that. He stated that in my cases, a new tailgate would be necessary and that the tailgate will need to be repainted and the glass reset. I have asked for escalation and have not had any resolution yet. The mgr. from the shop that sent out the tech has made no effort to contact me despite leaving a detailed message regarding this inept repair and damage to my vehicle. read more

I've tried to take my car here three times. There were scheduling issues each time and poor customer service. One time the repair was done correctly. The other two were unsuccessful. The last time I showed up 8 minutes late because I was trying to help some people divert these dogs from running across Peoria Street. Safelite refused to let me keep my appointment. That was the final straw. I now drive my car across town to work with a company that does great work, but also has stellar customer service. read more

They cancelled my appointment during the arrival window. Manager never called back to reschedule. I found the same service from a local company for the next morning at 25% less. So overall I'm kind of glad the service was so bad because it saved me some money. read more

Have no idea if they're good or not...waited around for 4 1/2 hours, then the technician gets here and says since the car is 2001, there may be rust around the window frame and he won't be able to put the new windshield in. Oh, yeah, and he won't be able to put the old one back in either. There's 4 1/2 hours of my life I won't get back. Maybe it should be on the website or something? What a way to run a business. read more

I scheduled to have my windshield replaced through the website and I was assigned Sebastian at the 2150 Aurora,CO shop. My appointment was from 8am-12pm. By 1:30 I was calling to find out where they were. I was told by a manager they could not get ahold of Sebastian and I would get a call back when they heard from him. Well, interestingly enough at 4:30pm I got a missed call from Sebastian. I asked him why he did not come to my address from the 8-12 timeframe. He said "well I did, but my phone was being weird to call you." I asked if he bothered to ring my door bell as my car was parked out front and I was at home waiting for him to arrive. He said "no I didn't think of ringing your door bell. I was behind in my day so I decided to skip you". I asked that if I checked my security cameras I would see him come to my door, and he said "he was parked down the street". I asked him what time he attempted to come to my door and he said "9:46 this morning". In frustration I hung up on him. This is ridiculous. I lost an entire day's worth of work and had to cancel meetings because I was waiting for someone to arrive. Well I did look back at the security cameras around my home, and sure enough, the Safelite van was DRIVING by at 945 am. He did not stop, and certainly did not get out of his car. He "drove" by my house to claim he attempted but he never actually stopped the van! How ridiculous. What kind of company employs someone with this type of work ethic. There was no attempt to call me, get out of his car and ring the doorbell, which is a totally normal thing for someone to do. Save yourself the days worth of lost work and go somewhere else. read more

My front windshield was cracked and so I put in a claim to my insurance company. I got a list of providers based on my zip code and this Safelite was one of them. I spent 32 years in the car business, 20 of those years were as a technician/foreman. Safelite never had a good reputation in my book, but the Yelp rating for this location was 4.5, so I thought maybe this location is different. Well I was wrong. They lived up to the terrible reputation I have always known them to be. When I picked up the car we found that there was a bad wind noise when driving above 35mph. I scheduled another appointment to have them check it. Went for a test drive with a tech to show them the issue then left the car with them. Got a call late in the afternoon telling me the car was done and the issue was resolved. When I was there picking it up I noticed that the windshield cowl covers were not installed properly and were loose. I also noticed the A pillar trims were damaged. Had a manager look at it and he said he would replace the damaged trims and when the parts came in just to bring it back a 3rd time and he would install the trims and fix the cowl at the same time. When I drove away there was still a wind noise!!!! When I got the call that the new trim pieces were in, I decided just to pick them up and fix it myself since I know how to do it. Well when I got it apart I found the lower molding was damaged and that is why the cowl covers didn't fit properly. The A pillar trims were not only damaged on the outside, but were all broken under the door seal where the screws hold it to the body. In fact one of the screws were missing. Keep in mind, most of the damage is covered by either the door seals or the cowl covers. So I guess they were hoping I would not notice anything and that their terrible work would never been seen. Since it would require removal of the windshield a third time to get Safelite to replace the damaged lower molding, I decided to straighten the damaged one as best as possible, and put everything back together properly. The cowl covers still don't fit like the are supposed to, but they are not falling off the car like when they returned the vehicle to me and said it was fixed. Lastly, I now get to live with a wind noise in my car since there is no way I would ever bring my car back there. Be very aware if you decide to use Safelite at all. Look at my photos closely and ask yourself if you would like hidden damage on your car. read more

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Just talked to my dealership, where I had to take the car to get recalibrated. Turns out Safelite, broke the camera mounts again, on their last attempt to fix the windshield, and now the dealer has to order an whole new windshield. Good luck to anyone who chooses to use these incompetent fools. Star rating should be negative but that is not an option. read more

Horrible experience. I am waited over 3 hours to finally be told the windshield they had for me was scratched only to get my car back to find out my ignition was damaged while they moved my car. When asked about the damage, I was not only told they didn't cause the damage - I was also told the piece in question they broke on my ignition didn't actually exist. Horrible management and horrible lying staff. There was no value to this visit other than wasting my time sitting there waiting while they broke something, so now I have another issue to fix on top of the actual reason for my visit. don't go here unless you would like to be treated poorly, lied to, and walk away with a greater bill than when you came in the door. read more

Failed to repair a simple crack, that is now 10x worse than the original, and refuse to refund me for this. Instead they only offer to credit you towards a new windshield. If you can't handle repairing a simple crack why would I trust the same company to handle replacing it. read more

I have never needed anything done as far as windshield and I needed mines replaced and the young man who worked on my car was awesome !!!! I am disable and i keep my handicap taped to driver side windshield he put back for me very sweet best experience ever . read more

Made an appointment to get my boss's windshield replaced on a 2016 Escalade. After two confirmation phones calls for the appointment on Saturday, I come in on my day off, and an hour and a half into the wait period I'm told they can't recalibrate unless it's a sunny day. Ok, reschedule this time dropping the vehicle off and get told they can't do the calibration at all. Total waste of my time that should have been handled when the appointment was first made read more

No glass available on the said appointment so waster all the time driving and forth and eventually ended up at a different glass provide. Never again to Safelite. read more

Satellite does a very good job staying in touch on their arrival time and letting you know who will be coming to your home to make your windshield repairs. The windshield repair was done very quickly and looks great. Thanks! read more

All these weeks later and still no resolution. After countless calls I'm repeatedly told I'll hear something soon. Nothing. Look at the photos to see issue with windshield near my smart system. read more

Safelite AutoGlass - Another view of weird bubble. - Windshield Installation & Repair Near Me - Aurora, Colorado

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Had to reschedule due to weather but they were able to come out two days later. Window replacement was fast (took about 30 minutes) and the technician was professional and easy to work with. This was for a side window which are easier than a full windshield. read more

I called multiple times, since november 18th, was told a quote was coming. Just found out they do not work on convertibles. Wasted all this time. read more

Totally u professional service. They made me wait four days to only find out they pulled a fast one and made the Excuse they ordered the wrong part and tried to blame the insurance company. The invoice clearly had the right make and model but they ordered for a completely different vehicle. This was the last appointment of the day and they called asking me to come in early which I did. Then they pull my vehicle in and say "sorry, we cannot work on your car today and we will have to reschedule you and order the new parts next week." Nope. Done trust them. Changed my plans to make this happen only to be let down. How difficult can ordering the right part be? I checked my work order once again and it was correct so I haven't an answer to the level of incompetence here. read more

We had a rock chip in our windshield and it was so easy to use their website to make an appointment (appointments were available the same week) and add our insurance-- their website automatically checks the insurance and knew that we were covered for rock chip and repairs. We scheduled to have someone come to our home to do the repair. The repair window was 4 hours and we were texted and called when the guy was on the way. He was prompt and did a great job at filling the chip. Will definitely use them again for any windshield repairs or replacements. read more

I usually use the mobile service, but didn't want to wait a week to fix my windshield. I opted to schedule an appointment for a Saturday afternoon slot- was able to schedule this online on a Thursday. Was promptly greeted by the front and met with a tech shortly after. They told me 1.5-2 hours and it was done in 50 minutes. They even vacuumed the front, wiped the counsel down and got me a new toll road sticker and transferred all my information over. The waiting room was standard. Bottle water, coffee, a tv, and WiFi. Just the new toll road sticker is worth it to bring it in vs mobile service. read more

Got an appointment for the next day. The staff was super friendly and they were right on time. My technician Michael was amazing, he did a wonderful job. Thanks Michael! read more

I attempted to employ your service but the process is to time consuming 1.No way to contact local Office 2.Nation number is not customer focused 3. Web site didn't allow any flexibility, I have a motor-home which needed a minor chip repair 4.Your recording indicated no phone appointments No one wants to due business with organizations that don't keep it simple! Allow your local offices to speak to local customers!! read more

At first I had these guys come out to replace my windshield on Saturday afternoon, but when the guy came he told me that he didn't have the same type of windshield that I had on my car. He told me that he can have Safelite order it and I can reschedule my mobile appointment or either I can go into a Safelite location and get my windshield replaced sooner. I decided that I wanted it done asap so I told him I'd take the first convenient and available appointment. I was able to get an appointment on Monday at 4 pm. I took my car in and waited. It took an hour to replace and when I got my car and looked it over they did a superb job. I will definitely come back to this location for any windshield replacement. Thanks for the good job. read more

Super unprofessional. Adertised (in the confirmation email they sent me, no less!) that all technicians would wear a mask and gloves in my vehicle. Walked out to check on it and not one tech in the entire place was taking any COVID precautions whatsoever. Manager didn't even apologize. Lame customer service, terrible business. read more

Like most Coloradans I have had a few windshields replaced. Like most people I have tried a couple different places in an effort to save a little money. However, it turned out to be a gamble on the quality of service I got... When it came to replacing the windshield in my Venza for a second time I went to Safelite. This turned out to be a GREAT DECISION. Not only did I get GREAT service I got a GREAT price to match the service. It was easy to make the appointment and to drop off my car at the facility. I received a phone call as soon as my car was ready (2hrs). I received a few (2) simple instructions on pick-up and I was more than satisfied with the quality of work and service I received. #HighlyRecommend D Glenn read more

Apparently the windshield of my car is sensitive. Sensitive to temperature changes that it. The last time there was a snowstorm it warmed up to over 50 degrees the next day and my windshield cracked in 3 places. I called my insurance and they called this auto glass repair shop, which in turn called me. A roundabout way for fixing something, but it was surprising efficient. Just like the company. They send a van to your house or office and do the repairs there so you don't have to take time to visit them. They also offer to replace your windshield wipers for a pretty minimal fee if it's time. It was professional, fast and easy. I appreciated all of that. I just hope my windshield doesn't crack again today. Stupid spring snow. read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Aurora, Colorado

Charles was on time and really fast. He had repaired two chips in my truck's windshield, which had bothered me for 2 years, in like 10 minutes. He was polite, friendly, and professional. read more

Safelite AutoGlass made replacing my windshield quick and easy. From the initial appointment to the wonderful technician who came to my home for the installation it was great! I really appreciate this kind of service and will definitely recommend Safelite to anyone I know. If I could give you 10 stars I would. Thank you so very much! John Allen read more

The gentleman that came out was a nice enough guy, but when I came back out to the vehicle (maybe two hours after he left) the knick that was there was a full on, foot long crack (at least). They were "kind enough" to refund my money, but weren't willing to replace the full windshield even though they, again, took a knick and turned it onto a long crack which necessitates an immediate full windshield repair. If I were running customer success for this company, that would be the first thing I would suggest if this were to happen to a customers window. Kind of makes you think this may happen often, and it'd be a big loss if they replaced all the windshields they wreck. Thanks for nothing Safelite, you guys suck! read more

Great service technician! Very friendly and informative. Clearly walked me through the process. Our car was very clean after the windshield was replaced with no left over trash, glass, etc. Good experience chatting with customer service to clarify my appointment. Safelite has replaced a few windshields for me and every experience has been excellent. read more