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    Autoglassology

    5.0 (9 reviews)
    Closed 8:00 am - 4:00 pm

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    Response time

    40 minutes

    Response rate

    95%

    Services - Autoglassology

    Auto window repair

    Auto window replacement

    Auto windshield repair

    1 More Service

    Auto windshield replacement

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    Joel S.

    Thank you for the great review

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    Thank you Danielle for the awesome review

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    Appreciate the awesome feedback thank you

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    Ask the Community - Autoglassology

    Safelite AutoGlass

    Safelite AutoGlass

    (152 reviews)

    Southeast

    I had some jerk break out my passenger window to steal a purse from my trunk. On the advice of my…read moreinsurance company, which didn't cover the glass, I called Safelite. First, let me say the techs were great. Travis and Hans were courteous and professional and got the job done quickly, once they could. What does that mean, once they could? Well, first it was a week out before they could schedule a field repair. Ok, I can deal with that. When they came out though, they couldn't do the repair because the glass they brought was broken. They found this out when they started doing the work. Better late than never? A week later, when they were able to reorder the glass, they came out and got it installed. Then noticed the scratches all over one corner. It looks like something with claws was trying to grab it and left long etch marks in the glass. Sorry, but why the heck doesn't someone there check the product BEFORE it goes out to a customer? The tech did say that it would be covered under the manufacturer warranty, but damn it, I don't have time for this. It isn't likely to obstruct my view so I'll live with it, but a bit angry that it's this hard to get a piece of glass replaced. So high marks for service, but minus points for poor products.

    It was recommended by our car insurance agency. They didn't have a live representative that can…read morehelp or respond , plus bad customer service when anyone responds . They wanted us to reschedule service after staying home all day waiting for them after They gave us a five hours window to wait for them. No show, no call to reschedule. We ended up using the service of a local agent that helped us within the same day, dealt with the insurance, finished the job in less than an hour and $500 cheaper than Safelite. Never again will I do any business with this company in any shape of form.

    Safelite AutoGlass

    Safelite AutoGlass

    (99 reviews)

    A 30 minute job took all day…read more I have mixed feelings about Safelite. The guy that did the windshield was great. The safelite process was terrible. I won't be back. Ever. I dropped off the vehicle the night before. The next day at 11:37am I got a text that the windshield was going in. The other windshield company I use gets a windshield in in about 45 minutes, so at 2:15pm I tried calling the safelite location which didn't go through to the location, so I walked in and was very directly told that I selected an all day appointment and my vehicle would be done around 5 or 6, and that instead of working on one vehicle at a time and getting the job done, they work on all the vehicles at the same time and take all day with all of them. I will not be using Safelite ever again, I was OK with paying a premium price for a basic windshield out of convenience, but this was not convenient. I take care of a fleet of vehicles and get a lot of windshields. Now I know just to call the local windshield place and they can come put a windshield in over my lunch break. This windshield didn't need any calibration or anything. Another reason why it shouldn't have taken all day.

    What is the use of making and having an appointment? My appointment was at 8:00am Wednesday…read moremorning. I got at the location before 8:00am. Checked in as soon as I got there. Got my dog out and put him in his stroller went inside the safelite location to wait. I did wait over the 2 hours. I received a text message stating they had started my windshield replacement at 8:38 am. Around 10:09 got another text message saying they were wrapping up the services. Another10 minutes went by still barely pulling out my truck and parking it to bring in the keys to me. The only reason using safelite auto glass is due to my insurance having them as their place for glass services. Well at least my insurance cover the costs.

    Autoglassology - windshieldinstallrepair - Updated May 2026

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