Shady as F! Expensive. This is NOT ADT! They are a 3rd party, overpriced, fly-by-night SCAM!! My husband & I got a significant security package. However, the thermostat installed has never worked (it turns out, they aren't licensed to even install it even though they DID!). Also, they did not install any of the detectors until 3 days later; when they did so, they tried to fix the thermostat which was running AC non-stop, even though it was set to heat, but didn't - it now only runs heat nonstop, even when it's set to off. In doing so, they also pulled out wires from the connection & broke a jumper chip. I went to the grocery store, & when I came back the house was 81*F! The only way to get the heat to stop running is to literally pull the thermostat off the wall. APPARENTLY YOU CAN ONLY RETURN ITEMS 3 DAYS AFTER SIGNING, not 3 BUSINESS days, & not 3 days after install!!! ADT, however, gives you 6 MONTHS! ...So even though the thermostat has NEVER WORKED & even though NONE of our detectors were installed until 3 days later, Safe Haven Security won't let us return ANYTHING!!! Customer service told us we have to have technicians fail to fix the thermostat 3 times (more that the previous 2). The manager we spoke with stonewalled us & basically said "too bad, we have clauses in our contracts that protect us & not you." No one has done anything to help us, EXCEPT ADT! They are working to help us. Safe Haven? Nada! Wish I would've known from the get-go that we were dealing with a 3rd party vendor & not ADT directly! But I DIDN'T, because the sales person said "Hi, I'm ______ with ADT!" And "we contract out our installations, but it's just how ADT does things." Like I said... 100% SHADY SCAM!!! read more

Safe Haven Security Services - Thermostat is set to automatic heat at 68*F, but won't turn off... the result is 81*F - Security Systems Near Me

Please RUN from this service!! it is a SCAM. They are not upfront and make you agree to a crazy contract and will send you to collections.

Signed up with ADT supposedly but instead ended up with some non working cameras, 2 sensors short, and a 3rd party company that has already made me feel small and corner against my will. They demand more money for there errors and till this day have not fix anything(going on 3 weeks). Why should I pay for a service i haven't received since DAY1!!!!!?? *****SCAM***SCAM***SCAM read more

Installation was a breeze and It was great experience and super easy to understand how to control our new security system. Julian our technician was great and very knowledgeable. read more

Safe haven is a NIGHTMARE. Run the other direction. After numerous issues with them while I had their service they have sent me to a debt collection service for a fraudulent outstanding charge! The new owners of our home resumed service so our contract was null but they didn't process that so now I'm in a debt collection nightmare. Go anywhere but SafeHaven/ADT and save yourself. read more

worst service ever. was told when getting aft through them my contract was for 1 year, when i tried to cancel it i was then told that i have a 3 year contract and can't cancel!!! read more

Shady sales tactics. They rang my bell at 5:30 pm on a Friday night and I didnt answer. They came BACK at 8:30 pm. This is not cool; leave us alone. read more

Shady shady sales tactics and misleading customer service from this company. Me and my wife agreed on a $47 a month no up front fees contract with ADT, when the technician came out he asked if we wanted cameras or anything on the front door. Of course I asked how much, he said " $63 a month instead of $47". Seemed like a good deal, 8 hrs later at 10pm when he was done, most of the time he spent just standing in the kitchen looking at his tablet, he came over and said he'd need $700. Shock! Apparently the extra stuff he added cost money on top of the monthly rate, and they were now installed. I told him he didn't mention any up front cost but it was so late I just gave him half and decided to call customer service the next day. I did call and got a gentleman saying he would waive the other half of the equipment and give me the $100 Visa card from the promo. I said I wasn't sure and asked if I could talk to my wife. When I got back to them, I told them someone called and said we weren't eligible for the $100, so I said we decided to just cancel as it was to shady an operation. They said we couldn't because it's been past 3 days and we would have to pay 75% of the contract, bull crap. We will be contacting our attorney read more