My husband and I have been having issues with seeing the live feeds from all 3 cameras on our app…read more This issue has been going on a month or so. The first time I called, the techs did a trouble shoot. They rebooted the panel and all three cameras 3 times and we were still having the same issue. They had a tech come out to check the cameras. The tech stated that 2 of the cameras were fine but 1 of them (doorbell camera) needed to be replaced. So we received an doorbell camera at no cost. My app worked for a little while and then stopped working again but my husband was never able to see his live feed on his app. I called back again and the tech performed a trouble shoot again by rebooting the cameras and having me go outside to trigger the apps to see if it work. It did work for me for a short time but my husband still was not able to see his live feed. The biggest issue is that when the camera's are triggered, we cannot see the live feed when we tap on the notification that pops up on our phones. We call again yesterday, 2/25/2026. The tech performed another trouble shoot by rebooting the cameras and having me go outside and trigger the cameras to see if my husband and I can see the live feed from the notification on our phones. It would work once and then when triggering it again it doesn't work. They had us uninstall and install the app on our phone a couple of times, which helped but only after a couple of times the camera's were triggered. I had to call them back a few times yesterday because they instructed to give them a call back if it happens again. After doing this repeatedly and still not getting any results, I request to speak to a manager. Previously, on a call, I was informed that there was an upgrade to our cameras that would perform better. They asked what type of cell phones we had. When I told them that they were Androids, they informed that they have been getting the same calls from Android users and they were aware of a software issue they were having. They could not give me any ETA of when the issue would be fixed. After all of this, I wanted to speak to an manager to request a free upgrade because we have been having this issue for over a month, calling multiple times and we are still having this issue. The manager told my husband and I that they would give us a $75 discount on our bill but could not give us the free upgrade. They could give us a 25% discount on the cameras. This has been a headache. I explained to them that this could possibly be a bad situation. What if someone was trying to break into our home or garage while we are at home and we try to look at out live feed and can't do it risking our lives to look out an window? What if we are away from home and cannot see the feed to see what is going on? We still were told that this is the only thing they can do. We pay our monitoring service every month on time and we are valued customers due to my husband being a military vet. We feel that they have not taken care of us. We are still having this issue.

Horrible. Worst decision I ever made. They overbill me every month, leaving out the discount I was…read morepromised. I had the door bell moved to accommodate a storm door and the tech ran the wiring outside and left it there. Every time I call the rep, he says he will take care of it, but every month it`s the same crap. The panel regularly drops out and I have to reset the system. Stay away if you know what`s good for you.

I needed to get the locks changed on my historic home after moving in. Isaac called me to set the…read moretime later that day, and actually arrived a few minutes early which was great. He changed all the lock cylinders, including the ones on my original 120 year old doors. He also had the vintage Baldwin keys that a lot of locksmiths don't have. He was very professional and thorough. I'm very pleased and would do business with them again. Highly recommend.

Brian came out to rekey my front door. He saw that I purchased new hardware for the garage door and…read moresuggested to rekey those which saved me money. The service was prompt and effective. I'd highly recommend them!

I recently decided to add Roku to my not-smart television set-up and, after many attempts to find…read moreout how it should be done, I hit a wall. The idea came to me that a specialist in home entertainment systems may be able to help me, This was last Saturday so I called Custom Automation Technologies, Inc. in New Albany who were open until 6 pm. The owner, Dan Hoehnen, answered my call, talked with me about my system, and said he would come out that same afternoon and take care of it. Which he did, for about 1.5 hours he skillfully integrated a Roku stick into my mini-network which consists of an 11 year old plasma TV, a DVR, Spectrum cable box, a 11 year old DVD player all controlled by an 11 year old Bose Life Style sound system. Others had failed at this integration task, but Dan knew exactly what had to be done. He explained every step as he worked so that when he was finished I had full Roku capability on my system. He also explained how I should access and use the new feature, even helping me to document every step in the process. To top it off, he invited me to call him anytime I have a problem or a question. In summary, I could not be happier with the service provided by Mr. Hoehnen and CATI. The service was fast, expert, courteous and totally effective. Thank you, Dan and CATI! A very happy, happy customer

trust me nothing at spectrum is at 5 anymore and the more automaization (code word AI) continues…read morethe worst things will get because they only understand the basics it's an AI bot that just gives you basic instructions. but I'm glad to know that one single person accomplish their task SAD. spectrum was in my neighborhood today The whole wire system need to replace because it was so old and then they went to my neighbor's house I was like disrespectrum day or something wow okay well good luck

I have been using this company for last few months on my entry key card entry system for my…read moreapartment community. I was left high and dry with previous door system company and security guru offered immediate services and came out same day. I've had had to call owner 2 times on emergency weekend calls and he was out within hour! He has on top of service calls replaced exterior door locks and provided me with new key fobs. His scope of work includes more than just key computer system issues. We have been completely satisfied and I would recommend to everyone.

Needed locks replaced. Arrived quickly, was professional, helpful and reasonable... would use again!read more

We had a terrific experience with Allsecure Systems. Our wireless system has been installed for a…read morecouple of months and we feel extremely safe and secure. We love that our digital control panel is easy to use and has several different functionalities that we have found convenient. One of the greatest perks is the app! We can control our security system from our phone, even when we are away from home traveling! Joe and his team are top notch and we are grateful that they have helped keep our family safe!

I found Allsecure on YELP, and called Joe . He was out promptly and gave me a confident feeling…read more Everything about his service has been top notch. We bid out our security to many of the larger companies and decided that this was the best route. We have not been sorry!!

Outstanding company. We had them hang a flat screen TV on the wall and relocate the cable modem,…read moreWiFi router, DVD player. Jay, the estimator showed up on time and made a thorough inspection, complete with notes and photos, to be sure the estimate was accurate. The installers routed a series of cables behind the walls, without any unsightly holes (I don't know how they did this through a series of 2 x 4 studs!). After they were done, they tested all the remote controls with me and cleaned up any dust and debris. Highly recommended.

They have been instrumental in getting my home network and security setup. They were able to make…read moreexpert recommendations and install the system for me. They made it easy and were a great value. Definitely going to use them again for other properties that I own.