My husband and I have been having issues with seeing the live feeds from all 3 cameras on our app. This issue has been going on a month or so. The first time I called, the techs did a trouble shoot. They rebooted the panel and all three cameras 3 times and we were still having the same issue. They had a tech come out to check the cameras. The tech stated that 2 of the cameras were fine but 1 of them (doorbell camera) needed to be replaced. So we received an doorbell camera at no cost. My app worked for a little while and then stopped working again but my husband was never able to see his live feed on his app. I called back again and the tech performed a trouble shoot again by rebooting the cameras and having me go outside to trigger the apps to see if it work. It did work for me for a short time but my husband still was not able to see his live feed. The biggest issue is that when the camera's are triggered, we cannot see the live feed when we tap on the notification that pops up on our phones. We call again yesterday, 2/25/2026. The tech performed another trouble shoot by rebooting the cameras and having me go outside and trigger the cameras to see if my husband and I can see the live feed from the notification on our phones. It would work once and then when triggering it again it doesn't work. They had us uninstall and install the app on our phone a couple of times, which helped but only after a couple of times the camera's were triggered. I had to call them back a few times yesterday because they instructed to give them a call back if it happens again. After doing this repeatedly and still not getting any results, I request to speak to a manager. Previously, on a call, I was informed that there was an upgrade to our cameras that would perform better. They asked what type of cell phones we had. When I told them that they were Androids, they informed that they have been getting the same calls from Android users and they were aware of a software issue they were having. They could not give me any ETA of when the issue would be fixed. After all of this, I wanted to speak to an manager to request a free upgrade because we have been having this issue for over a month, calling multiple times and we are still having this issue. The manager told my husband and I that they would give us a $75 discount on our bill but could not give us the free upgrade. They could give us a 25% discount on the cameras. This has been a headache. I explained to them that this could possibly be a bad situation. What if someone was trying to break into our home or garage while we are at home and we try to look at out live feed and can't do it risking our lives to look out an window? What if we are away from home and cannot see the feed to see what is going on? We still were told that this is the only thing they can do. We pay our monitoring service every month on time and we are valued customers due to my husband being a military vet. We feel that they have not taken care of us. We are still having this issue. read more

Horrible. Worst decision I ever made. They overbill me every month, leaving out the discount I was promised. I had the door bell moved to accommodate a storm door and the tech ran the wiring outside and left it there. Every time I call the rep, he says he will take care of it, but every month it`s the same crap. The panel regularly drops out and I have to reset the system. Stay away if you know what`s good for you. read more

DO NOT TRUST THEM!! I signed up with them a few years ago and I have had nothing but problems with their customer service and cameras. The cameras go in and out and only sometimes work. I was able to lock and unlock my doors with my phone but then my front door lock died and stopped working we called them to get it replaced 2x and it has been 6 months and I have not heard anything from them. On top of this the people who installed my cameras were very unprofessional and messy. Then we was told we would get an award for recommending family so we did and NOTHING. We called 2x about that as well and was told that person does not work there anymore we was SCAMMED and there was nothing they could do. Such an unprofessional company. You mis well save money and use ring cameras they have way better customer service and cameras. read more

The salesman said they would buy out my contract with my old alarm company. He filled out the paperwork wrong, and they didn't do it. I called, emailed and sent texts to the salesman, no reply. I called their home office, who supposedly emailed him and his manager. No response. I called several times, going up the ladder each time, and getting different phone numbers to call. After 2 MONTHS, I was told "the salesman has to fix it". They never did. Their actual system is very good, but they'll rip you off too. read more

Had our security system installed and, after realizing it wasn't fully installed, called to have someone come back out. They try to charge us a fee (like, what?) and tell us it will be 3 weeks. Important note: you have THREE days to cancel your service if you aren't happy. Not sure how you can tell if you're satisfied within three days when the install takes three weeks. We've had nothing but trouble since our install 3 months ago. Do not recommend. read more

Cool system, but horrible customer service. They do not honor promises made during the selling process. Multiple phone calls with reps and installation person. Promo was installation would be free along with 6months of free servicing/monitoring (basically only pay for the equipment for 6months then pay for both equipment and servicing/monitoring). However, first month came through and I got a bill. Called in spoke with their Loyalty department, they said they would research and get back to me. They never did. Month two came around and I got another bill, this one included a late fee. Called them back, they said they'd research, 2 weeks later I called them again. No record of any phone call, ticket opened on my account, nothing. They then said they were not going to honor any promos as there is no record of it. Horrible horrible service. We just bought our house and plan to be here for 10+ years, But I'm in the middle of cancelling my service with Vivint and switching to Brinks, not going to deal with this kind of service. Alex Moorehead read more

Poor Business practices. This is an alarm company that cannot guarantee its services or its equipment. These salespeople practice unethical means to get contracts signed and never follow up as said. You can never get customer support long wait times and if you do it is over sea's when you request to speak with someone in the US it doesn't happen though Vivint is based out of Utah. Have complaints about their business practices, especially when it deals with my safety. They are an alarm service you cannot reach when the equipment is not working very reassuring to me. You buy an alarm to know your house and family are safe, well think again. Not with the Vivant alarm system or its support team working . I have spent over six hours on the phone not getting anything done. No one could answer a question to get me to help most of my conversation was with the Philippines, yet a Utah-based company how American. The owners are Todd Pedersen · Keith Nellesen who send out there manipulating salesman with fraudulent claims. There is no way to reach corporate headquarters oh 6lets make it 7 hours on the phone you can even reach anyone to cancel read more

I don't know where to even begin with this company. Equipment is expensive they lock you into a 5 year contract and to get out it's just about as much as a car loan to get out. Costumer service needs retrained because they're the dumbest individuals on the planet. I swear I will tell everyone I know to stay away from this company. I'd trust a gold fish with security more than I do this company. And I'm stuck for another year with this garbage. A simple address change. They even asked if my address changed or if I moved. How stupid can a person be? Ridiculous worst company ever. Never again . read more

We signed up for Vivint about a year ago. Since then, we've experienced at least two outages in our security cameras in which multiple events (including two packages being stolen) were not recorded on the cameras. I understand that no piece of equipment is going to work 100% of the time. I was more troubled by their solution to the continued problem. In order to "fix" the equipment, they wanted to charge us $49 to have a tech come out - just to repair the faulty equipment that Vivint supplied us. To Vivint's credit, they've waived the tech fee for both tech visits, but assured me that if our equipment continues to malfunction, we will be on the hook to pay to have someone come out. They offered us a package of an additional $10 for unlimited service calls. Once our contract is up, we're going to go with someone else. We're already paying $65 a month for our Vivint Service. Paying an extra $120 a year just to have the equipment they supplied us actually work isn't acceptable. read more

Vivint was great when we first installed almost 6 years ago. We've had the occasional hiccup with service or equipment that has always been resolved. However, we called today after having our panel updated, and it was disappointing. Basically our cameras are outdated and to continue having good results they need to be replaced. So not only would we have to pay for the equipment they want to charge an additional monthly fee for the new cameras. So we have 3 cameras now, replace them all and we'd be charged for 6 cameras. ASININE! Long story short, almost $900 for the course of a year with the upgraded equipment. When we inquired about being long standing customers, the remedy was giving us a $5/month credit. ‍ It's sad to see a company not appreciate loyal customers anymore. We will be cancelling our service since Vivint since they are unable to provide the services they used to. read more

Smart Home hardly! Do not waste you time or money! Installation takes forever, they find multiple reasons to charge you more money and equipment does not work properly. After being a customer through a year of headaches, the alarm goes off due to faulty sensor. They cannot send a tech as apparently it is my job to troubleshoot and the techs are in OT. I fail to see how this is my problem. They want me to wait a day and charge me a fee. No warranty and because "You are a Best Buy customer and purchase through them, your account is different". The customer service rep should be the poster child for condescension. Do not waste you money!!!! Definitely switching companies here. read more

Okay soooo my sister has Vivint and loves it so when the sales girl came to the door I was more than willing to talk to her. We purchased the system and signed up for the service in May. All was good then my panel started to freeze and would not do anything at all to the touch, this happened twice. On the third time they sent a service guy out and it was replaced. Now the cameras keep going off line and I consistently have to call to get them rebooted. The latest reason the cameras go offline is bc we have AT&T uverse and their firewall will not let the systems communicate now vivint is coming back out to install another router specific for the system. If the system problems aren't enough the customer service is probably the worst I've ever dealt with. About one out of three customer service reps are knowledgeable and seem to care the others are pathetic and rude. I switched from ADT now I'm beginning to doubt my decision. The Vivint saga continues. More freezing panels and cameras just refuse to stay online so a tech came out and replaced our doorbell camera and our inside camera. This was on Monday 3/26 today 3/28 cameras are not available again. I call because this has been going on for a year and a half and nothing they can do but send the tech back out to find out why it will not stay online. What I want to do is have this crap taken out of my house but I'm sentenced to a 5 year agreement and the only way out is to buy out the contract. So I'm stuck just like Alcatraz not going anywhere. I've never dealt with a company that is so unwilling to work with you apparently customer satisfaction means nothing. To you non Vivint customers that are looking at purchasing a security system do NOT go with Vivint. Save yourself money (because it has a hefty monthly rate) frustration, crappy customer service department and go with someone else!!! I wish I could put this out with 1/2 bc I would.... it's not even worthy of 1/2! read more

Terrible customer service, terrible products, and they make it damn near impossible to cancel. Just give you a run around and make different promises that they couldnt do the day prior. Awful company!!! read more

Run as fast as you can from these fraudsters. they will trap you into a contract and not live up to their part. I recently got service installed less than a month ago. My doorbell camera has not worked since the first day which i called to inform them. Rather than sending someone right away they told me the earliest they can send someone will be the following Friday which put me out of that three days to cancel without any questions. I have had tons of troubleshooting with them and a tech come out and the issue still not resolved. I contacted them after a tech no showed for an appointment after multiple calls to them inquiring status. I was told to contact the financial bank Fortiva who financed my equipment. Who informed me that Vivint has the right to cancel the account so to call and speak to a supervisor. Long story short, after multiple calls back and forth... finally today After almost an hour on the phone, a supervisor pretty much told me I am screwed.. they will not cancel my contract and And they will send out a tech again to my house two weeks later. I asked if I will be given that 3 day trial period since I never was given that opportunity. You can guess the answer! No ! Absolutely ridiculous to treat customers such way. Anyways i will NEVER RECOMMEND this service to anyone. RUN as far as you can from this company. They are all about trapping you into buying faulty products and providing crappy customer service. I swear they are not professionally trained(smh). I WOULD GOVE ZERO STARS IF THAT WAS POSSIBLE BECAUSE THEY DO NOT DESERVE THAT ONE STAR. I will be contacting the News to see if they can help me because obviously they do not care! read more

Vivint, you have provided me with a TERRIBLE experience!!! I was calling to see about options to cancel. After a representative advised me she wanted to retain my business and could provide me with a better value and upgraded equipment I cautiously agreed to enter another contract. Well its install day, no email confirmation or follow up for the appointment. My tech was scheduled between 8am-12pm. Had to call at 12pm to be told they would be 2 hours late! Called at 3pm to be told it was now cancelled!!! 7 hours of my day wasted!!! No email. No call to notify me of anything!!! read more

If they had just shown up to do the install, I wouldn't be writing this review. But rescheduling and then not showing up or calling, now you have lost my business! For a company with sales people who use the sales script set forth by the company and the 50% higher cost than other alarm companies, I expected excellent customer service! To not receive it, that's unacceptable, and not ok! read more

Like the system, works well. Was supposed to get free batteries as they died off but now they say I dont get the free batteries but I can buy a $120.00 yearly package to get them free. Hello, they cost about 1 dollar on amazon. Vivint charges about 5x what you can get them on amazon plus shipping....I felt I got the Old bait and switch routine. O well read more

I recently switched to these guys. The equipment package and rates for monitoring were good. I even had a same day install. It took longer than the hour the sales guy promised but it's in and working great so far. The home automation took my place from just being protected to super cool. read more

This is possibly the worst decision of my life. At least top 5. The sales person was taught well to use every sneaky sales ploy I can imagine. I was not properly informed of what I would be signing up for, a 5 YEAR! contract. The installation fee was not disclosed, the price per month is about 30% higher than was quoted. I was pressured and uninformed and I can't wait to serve my 5 year sentence (since there is no way out) and be done with this company for life. read more

Be warned...this a door to door sales company. Free security with sign type of company. Used to be a company under another name. Make sure you know that they do not subcontract their monitoring. Also test system regularly. read more

We had Vivant for 3 yrs in our home. We had issues twice when when a couple contacts quit working and a repair man came out to fix them. First he was a no show and when I called they said the man had been out sick so he was a couple days behind. That would have been fine had someone bothered to call me and reschedule but they did not value my time enough to extend that courtesy. When I called they said now it would be 3 1/2 weeks to get someone out. A couple months ago we had to move out of our home when I called to discontinue service I was on hold for 27 minutes then the answered and said I had to pay for the next 12 month unless I got the new owners to take it over (they wanted nothing to do with Vivant as they had a bad experience with them), Or find someone else to take over the next 12 months (again no takers). After talking to several people and no one wanting to use Vivant (due to price and service) I called them back. I was on hold for 43 minutes just waiting to talk to some one in their "moves" depart. At which time I asked to speak with a supervisor and was told "they dont take phone calls"! What poor business practice and customer service. I urge anyone looking for home security to RUN fast away from Vivant!! There are top quality companies out there. Vivant is not one! read more