Purchased a setup from these guys thinking it would play nicely with my existing smart home setup…read more This was not the case (without paying an additional cost) and I wanted to return my equipment and cancel my subscription. Apparently (and I was not told this in person), it was a 36 month contract. I called to see if I could get out of it, and was met with a pretty nice gentleman who noted down my information and said that while he could not make the decision, he would forward the information along. It's been nearly two weeks and I have yet to hear back. I don't like to leave bad reviews, and would be happy to change this one if I could get some better communication. Update: I Called in. They said there were several notes on my account, they just never remembered to call me and update me. Long story short, there's nothing they can do. And even though I was never verbally informed about the 36 month contact, I am still responsible for paying out the 1500.00 to get out of the contract. This is probably one of the worst experiences I've had with customer support. This is aside from the fact that I've also had their entry sensors falling off my windows and setting of the tamper alarm. For those looking for security systems for your home, I'd recommend something like SimpliSafe. Its cheaper. There's no contract. And you do not need an additional subscription to get basic Google Home support.

What a piece of crap company. Stay as far away from this company as you can. They will lie to…read moreyour face as well as talking to you on the phone. I was told i had a 2 year agreement only to find out it was 3. I do not need my system and yet i am being charged $49.95 for another 15 months. I personally wish this company would shut down for ever. I HATE ADT

I recently switched to these guys. The equipment package and rates for monitoring were good. I…read moreeven had a same day install. It took longer than the hour the sales guy promised but it's in and working great so far. The home automation took my place from just being protected to super cool.

I rarely do one-star reviews, but I see from the others that my low rating will not impact their…read morescore at all. I also see that they are open till 11pm, which makes sense because one of their reps knocked on my door at 1030pm, and rang the doorbell. Woke the kid on a school night, got us out of bed, confused the dogs so much that they didn't even bark. He launched into his spiel that he had just sold our neighbor a system, and all the wondrous free things they got. My wife politely told him we weren't interested. He plowed on with details of their service. I rudely told him to leave, and not ring any more doorbells in the dark, hoping to save our neighbors from being woken. I feel a little bad for him, because someone sent him out into the night to do this. What kind of company does that, to their employees and their potential customers? If I had had any interest in Vivent, this experience crushed it. And then reading others' experiences poured water on the embers and stomped on them.

I needed to get the locks changed on my historic home after moving in. Isaac called me to set the…read moretime later that day, and actually arrived a few minutes early which was great. He changed all the lock cylinders, including the ones on my original 120 year old doors. He also had the vintage Baldwin keys that a lot of locksmiths don't have. He was very professional and thorough. I'm very pleased and would do business with them again. Highly recommend.

Their driver will almost hit your car, trying to over for an exit last second. They will then do it…read morea second time, after learning a car is right next to them. Forcing you to slam on your brakes.

We had a terrific experience with Allsecure Systems. Our wireless system has been installed for a…read morecouple of months and we feel extremely safe and secure. We love that our digital control panel is easy to use and has several different functionalities that we have found convenient. One of the greatest perks is the app! We can control our security system from our phone, even when we are away from home traveling! Joe and his team are top notch and we are grateful that they have helped keep our family safe!

I found Allsecure on YELP, and called Joe . He was out promptly and gave me a confident feeling…read more Everything about his service has been top notch. We bid out our security to many of the larger companies and decided that this was the best route. We have not been sorry!!

I recently decided to add Roku to my not-smart television set-up and, after many attempts to find…read moreout how it should be done, I hit a wall. The idea came to me that a specialist in home entertainment systems may be able to help me, This was last Saturday so I called Custom Automation Technologies, Inc. in New Albany who were open until 6 pm. The owner, Dan Hoehnen, answered my call, talked with me about my system, and said he would come out that same afternoon and take care of it. Which he did, for about 1.5 hours he skillfully integrated a Roku stick into my mini-network which consists of an 11 year old plasma TV, a DVR, Spectrum cable box, a 11 year old DVD player all controlled by an 11 year old Bose Life Style sound system. Others had failed at this integration task, but Dan knew exactly what had to be done. He explained every step as he worked so that when he was finished I had full Roku capability on my system. He also explained how I should access and use the new feature, even helping me to document every step in the process. To top it off, he invited me to call him anytime I have a problem or a question. In summary, I could not be happier with the service provided by Mr. Hoehnen and CATI. The service was fast, expert, courteous and totally effective. Thank you, Dan and CATI! A very happy, happy customer

From the owner: Custom Automation Technologies (CAT) provides all the technology your home or small business needs…read more From pre-wiring a new construction home, to a fully automated home, CAT does it all. Our specialties include: home automation, home theaters and media rooms, whole-house music, awesome Wi-Fi, security systems and cameras, video doorbells, voice control, lighting control, motorized shades, universal remote controls, assistive technology and more!

Outstanding company. We had them hang a flat screen TV on the wall and relocate the cable modem,…read moreWiFi router, DVD player. Jay, the estimator showed up on time and made a thorough inspection, complete with notes and photos, to be sure the estimate was accurate. The installers routed a series of cables behind the walls, without any unsightly holes (I don't know how they did this through a series of 2 x 4 studs!). After they were done, they tested all the remote controls with me and cleaned up any dust and debris. Highly recommended.

They have been instrumental in getting my home network and security setup. They were able to make…read moreexpert recommendations and install the system for me. They made it easy and were a great value. Definitely going to use them again for other properties that I own.