We had an issue with our main refrigerator and went to Lowe's here in our small town. Their…read moresolution was to sell us an new refrigerator. I wasn't convinced and called the folks at Herald's. Instead of trying to sell us anything, they put a repairman, Curtis, on the phone. After what I told him about the refrigerator, he diagnosed it and told me he'd order the part and have it installed in a couple of days. Their service, kindness, and professionalism was impeccable. The refrigerator is humming along for about 7% of what I would have paid for a new refrigerator. If you live in the Mount Vernon, Ohio and surrounding area, and you need a repairman, or a second opinion, come to Herald's. They'll treat you right.

We just experienced the finest customer service that we have ever had. We bought a refurbished…read moredryer at Herald's and probably would not get delivery until the next week. There as a nice young man behind the counter and he said he would bring it up later that day, which he did. It was T. J. Franz and he told us that he and his wife would officially be the new owners of Herald's on April 1st. His business philosophy will be customer service when it is possible. If you are interested in buying what they sell, please give this young couple a chance to sell and service it for you. The good staff will mainly stay the same and will share his goals. We wish T. J. and his wife much success with their new business venture. He really came through for u Susan Huggins/Fredericktown

Came in for an appointment for a broken phone screen. I had my appointment with Ben and he was…read moreamazing! He demonstrated the best customer service while helping me get my information out of my phone before a reset. He was awesome and I am grateful to have met him. Wonderful job Ben from Geek Squad!

Delivery service is very poor. First delivery time was Tuesday December 2 between 7:00Am -7:00…read morepm. Then given a delivery time of 7:30 - 11:30 am for December 2, 2025 then given a delivery time for December 3, 2025 anytime during the day. Then finally got tired of waiting made a call and given a delivery time of December 6, 2025 between 7:00am and 7:00 pm. Not one phone called to let me know that appointments had been cancelled. These people are so unprofessional, selling merchandise that they don't have in stock. I would have never purchased from Best Buy if I had known how unethical this company was. Just giving everyone else a heads up.

The store manager, Zachary, was outstanding--truly a 5/5 experience…read more Unfortunately, my interaction with the Post Purchase Team was extremely disappointing. I don't write many reviews, and when I do--positive or negative--it's because the experience was significant. I make a point to remain respectful and constructive, but this situation warrants direct feedback. My wife and I travel frequently for work and needed a replacement laptop immediately. She located one at this store and placed an order for one-hour pickup. Given the higher price point, the credit card company requested verification, which we fully understand and promptly completed. At this time the payment had been processed and the laptop was onsite!!! We were then connected with the Post Purchase Team. Despite the issue being resolved, the representative and their manager, Ssyed, refused to allow the store to release the laptop. This was particularly frustrating because the store manager confirmed there were two physically available units and was willing to provide one. Instead, we were told we would need to wait until the 17th for fulfillment--despite the product already being in stock at that location. As travelers, we may not even be in town by then, making this solution impractical. Additionally, Ssyed declined to provide a last name and was unwilling to deviate from scripted responses, repeating the same information without addressing the situation. This lack of flexibility and problem-solving made an already frustrating experience worse. For context, the majority of my company's expenses are with Walmart, Home Depot, and Best Buy. Experiences like this directly influence where we choose to do business. If not for Zachary's professionalism and willingness to help, I would strongly consider moving future electronics purchases elsewhere. Brick-and-mortar retailers already face increasing competition, and employees like Ssyed do little to inspire confidence in Best Buy's ability to retain customer loyalty.

Worst customer service!! I asking for help to buy a tv there is no help no cart to carry it out,…read moreguys you need lot to do to get better, training l, change employees there was three employees laughing and talking never pay attention for customer needs

I always get friendly service when I ask for help. The variety of items is good and the freshness…read moreof the food is excellent.

I have had several negative experiences at this location, and unfortunately this was another one. I…read morepaid for all of my items and watched a customer with a much larger cart have their receipt scanned with barely a glance. When it was my turn, my cart was counted item by item, and I was questioned about an item that was clearly paid for. After experiencing treatment like this multiple times, it is hard not to notice the difference in how I am being treated. Whether intentional or not, the message it sends is clear and unacceptable. We all deserve to be treated with the same dignity and respect. God created every one of us, regardless of skin color, and it is disappointing to experience behavior that suggests otherwise. Please do not tell me "God bless you" while treating me differently because of the color of my skin. Respect and kindness should be shown through actions, not just words.

The first person who checked me in was not very helpful, but all the other people, both the tech…read morerepair and the people at the desk were super helpful. They showed me how to get the needed part. When I scheduled an another appointment to bring in my computer along with the part I had received, they called me to let me know the repair person would be leaving at 4pm and if I brought my computer in earlier, I could get it the same day. Wow! Kind and capable!

I made an appointment with geek squad. They never showed when I called two different support lines…read morewere on the other side of the world. The first story I got was he came to the house and no one was home when I was home the entire morning the second story I got calling back a second time was that he had a medical emergency. No one is bothered to tell me that they weren't coming. I had to call and work through AI chat bots myself. They've now rescheduled it, but they're showing an address from 10 years ago. They seem to be completely incompetent pushing everything off onto the eye chat bots I do not recommend using their service at all. It would be much much easier if you could talk to the store directly instead of people on the other side of the world that have no idea.