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    Safe and Fast Moving

    5.0 (1 review)
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    8 years ago

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    U-Haul Moving & Storage - Langley

    U-Haul Moving & Storage - Langley

    (15 reviews)

    So... WORST experience I've ever had moving…read more I'll start at the beginning: We sold our house and the day we finalized the sale, we booked the truck and a crew of 2 to help load. We moved out of province, so we paid through the nose for their return fees (NOT $40/day, but totaling $1600 for 4 day rental including mileage to Alberta, plus the workers in Langley). We had a month to pack and get ready. Truck booked for to load, including helpers, 24 hours before contracted hand-over. (Booked to pick up at the Langley office (56 Ave) 11am the day before hand-over, to give time to load and clean.) Count down is on! A couple of days before loading date, we started asking where we would pick up the truck. Uhaul has a LONG history of booking vehicles in a different city / location (IMO to up their mileage and use time for daily rentals - complete scam, as seen on a few different TV shows (W5 for one)). We called and called, got bounced from Langley to Calgary, to Vancouver, to Louisiana to all these over and over trying to find out about our truck. "No truck available" and no idea as to when or where it would be available. We're now down to the 24 hour mark before the contracted loaders were to arrive. Still no truck, no wait. We were told, via email, we could pick up a truck at Marine Drive in Vancouver at 4pm (a 2+ hour drive at rush hour). But even with the email in hand, no one could confirm availability or a proper reason why 5 hours "late" and 50 long KM away on Marine Drive in Vancouver. Remember their contract workers to help load arrive at 11am. So, we've paid for them to stand around for 4 hours and get nothing done (you pay for these contractors in advance). I went to the Langley office (56th Ave) and lost my sh*t on the staff. A few more calls (same grouping: Langley, Calgary, Louisiana and back again) ...Still nothing. 5pm, 18 hours before the contracted help were to arrive we FINALLY get an answer. We have a truck at a different Langley office. I'm assuming the 56th Ave office didn't want to see my (furious) face again. We made it to Alberta. NO Thanks to UHaul for the Nightmare They Provided. A move is stressful to begin with. Selling / Buying / Moving. It is almost 2 months of stress. But when a company goes out of its way to make a bad situation worse. I have a lot of words for UHaul and its processes and procedures, 99.99% of which are pretty harsh and NOT for the faint of heart! One of the worst experiences of my life, not just moving related... NEVER Again UHaul. Get stuffed!

    Absolutely horrid service!! Vehicle was booked for 9:00 but didn't arrive till 10:00. Tried to…read morereturn but no staff in the building. Have to return using the U-Haul app which didn't work. No one to talk to!! Horrible horrible company!!

    Safe and Fast Moving - movers - Updated May 2026

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