If I could due a negative number I would, this Company seems to sum up everything that is wrong with this Country. I called last week and spoke to a nice receptionist, we talked for about 10 minutes in regards to the problem I am having with my AC. We set up a time for Tuesday June 16th at 9am she stated that earlier in the morning would be better because most of everything is in the attic and would be cooler. My husband changed around his schedule so that he would be home for this. We both work in healthcare so we have been busier than usual. By 12 he called me as they had not shown up and he called them but they had no record of us scheduling or even calling and the
Day on the phone was extremely rude with him. I called and explained to them that I had called a few days earlier and spoke to someone for about 10 minutes, this time the lady I spoke to was rude and put off that I even called. I asked her who the owner was and she stated Mr Saddler. I made another appointment for the next day on June 17th at 1 pm and my husband and I both changed our schedules around to accommodate this new arrival time. This time as soon as I hung up I received a text that someone would be here between 1 and 2 , I thought well that's reasonable. At 2:15 I called and some really nasty girl answered and stated that it would be anytime after 2 she acted as if she was doing me a favor. At 3pm I called and canceled as I am not depending on this Companies lack of reliability and customer service when there are so many others to choose from that are probably more reliable and customer friendly. If they can't get it right from the beginning they never will get it right with you. read more