Fantastic service and crew! Worked late into the night to get a last minute set of projects done.read more

I requested service on Tuesday and set an appointment for today (Friday) at 11 am. They sent me an…read moreappt reminder that night that I put in my calendar. I bought wood in anticipation of this ice storm that's coming, and we are an all electric house except for this fireplace. I received another automated confirmation of my appt Wednesday . After a further miscommunication was cleared up, Kyle came by at 4 and did the job. Laid out a tarp, played with my dog, cleaned the chimney, and patched a small crack in the back. I now feel confident to use my fireplace in this storm. Well pleased with results.

It was very honest about the cost. Made it pretty clear that I wouldn't be able to get a level one…read morecleaning. Also explained what he was doing very well. I was pleased with the work. It seems like most of these guys sell you on $100 job and then come out and charge you more. At least he was honest about it.

So, apparently my review wasn't to Sam's liking, because he made sure to let me know that I (the…read morepotential customer) wasnt charged anything for the free consultation and estimate. Which....it was supposed to be free regardless, so congrats on sticking to that part. You laid on the floor and literally leaned over, taking photos upside down. There was one flexible duct (that could be relocated easily) that you, yourself ​.said that it would be an easy, straight shot. I even suggested zigging or zagging if need be, but you were adament that the best and easiest way would be straight under the floor. It went from "this'll be easy" to "well, we're looking at 7500 on the high end, because this is a complicated job". It isnt just that it was a price i dont like, it was a price that would blindside anyone. Especially since your website claims that services BEGIN at $300. No one said they expected the job to be $300. But if thats the starting point, I would really love an itemized invoice of how much everything costs, if im being quoted between 6500 and 7500. I was prepared to pay up to 1500 for that job, which is on the high end of reasonable. But for coring 8inches by 4.5 inches into concrete, a 15ft connection with 4 right angles and a damper...7500 "on the high end, it could be a grand less" is way out of the ballpark. In a nutshell, claiming that relocation services START at 300, it gives this client that notion that even the jobs you see as "complicated" wouldnt be more than 2000 "on the high end". Which is why i got the impression that you didn't want the job. Please don't backtrack like you didnt ask me to show you what your own website says as a way to overcome an objection to a price estimate. It doesn't give much confidence to the client when you're saying that your web technician made some kind of mistake. I also work in sales. And when you have a starting price listed, the price quoted usually bears some resemblance. Like i said, i was prepared to pay up to 1500 for this job, maybe even 2000. It sounds like maybe you just didn't like the review you got. You started great, and even the price was your perogative to charge, it's YOUR business. But don't backtrack, don't try and have two people give a review for a single interaction, and don't react to reviews that you don't like as though any normal person in any normal tax bracket wouldn't be offended by a 7500 quote when your site says services start at 300. Its giving "intrigue people with a low base price to get me in the door, and then it doednt matter if im hired, charge whatever, because i'll either get to go to the bahamas on them, or i'll at least get two good reviews." So im just letting people know. Sam is very personable, very approachable, and seems to really know what he is doing. That said, don't expect a reasonable price estimate commiserate with the pitch on the website. And look for Sam to be offended if he isnt given an exemplary review. ​? For the record: ... It took four days because my mother was in town, and I waited until she left. Painting this picture of a potential client as though they maliciously attacked your business for pleasure is abbhorant. Especially when you said multiple times that you wanted a review. And especially since I simply said what happened and my impression. Just because you don't like it, doesn't make it an attack. There were things that i didnt like, as well. This has nothing to do with your level of work, because no work was performed. But you still stuck your qr code out and expected feedback. Which is what I put in my review. It's feedback. So you can be better. Right? Why press for a review even though you know that no work was performed...what did you expect we review? It's interesting, that in the week since, the website has changed, and there are no more free in-person estimates. ​

Hale's came and fixed our chimney about 10 years ago. Recently I had them come back and clean out…read moremy dryer vent. He got so much stuff out of there. My dryer works great now. I only have to dry things once, even stuff that's big and bulky. I'm amazed! Thankful my house didn't catch fire! Wish I'd had them out sooner!

(Updating my previous 5-star review -- people deserve the truth)…read moreYears ago I left Clint a glowing review and meant every word of it. He was personable, easy to work with, and we felt good about spending $4,200 on our chimney repair. We trusted him. Fast forward to today -- wasps are getting into our fireplace. Not a small issue. I reached out to Clint simply asking him to come take a look. Just a look. After spending over four thousand dollars with this man, I thought that was a reasonable ask. Instead, he brushed it off like every homeowner in Texas was dealing with wasps in their fireplace -- as if that made it acceptable. Then came the kicker: he wanted to charge me just to come out and look. No fix, no repair, just a VISIT. And on top of that, he immediately shifted into sales mode trying to push a $500 guard on me. When I told him I was going to update my Google review, Clint laughed at me. On the phone. Laughed. Let that sink in. I've sat on this review for a while because I don't do this lightly. But that laugh told me everything I needed to know about how he really views his customers -- as transactions, not people. Clint, the $4,200 I spent wasn't just money. It was trust. And you burned it. To anyone reading this -- there are still people out there who genuinely believe in customer service and taking care of the people who supported their business. Clint is not one of them. Take your time, do your research, and find someone who will still treat you right years down the road. Run.

Our service technician, Torrance, was excellent--very prompt, friendly, and extremely knowledgeable…read moreabout the mechanics of our fireplace. He was able to fix everything efficiently and took the time to walk us through how it all works, making sure we knew how to test and use it properly before he left. We received several quotes from other companies, and this was by far the most fair and reasonable pricing. On top of that, the quality of work exceeded our expectations. They also offer a one-year warranty, which gave us extra peace of mind. The entire process was smooth and easy from start to finish. It's clear Torrance is a highly skilled professional, and the company as a whole is very easy to work with. We'll absolutely use them again and would confidently recommend them to anyone needing chimney or fireplace services!

From the owner: 10% off your 1st service & free estimates. We offer comprehensive services including chimney…read moresweeps, chimney repair, chimney construction, chimney inspection, chimney maintenance, and chimney cap installation. We manufacture custom chimney caps. Choosing us means you never have to risk the safety of your home; we are fully insured, licensed, and bonded, so you’re protected on every job. Our reputation is built on delivering quality workmanship and outstanding service to households across the greater Dallas area. We’re certified by the Chimney Safety Institute of America (CSIA), registered, and always follow the guidelines set by state regulators and the National Fire Protection Association (NFPA). With years of experience serving all types of chimneys, we guarantee top-tier cleaning and care—no job is too big or too small. All our technicians are factory-trained to ensure safe, thorough, and professional results every time. From installations to repairs, maintenance, inspections, and cap replacements, Chimney Sweep Specialists handles it all with skill and reliability. Don’t settle for less—contact us today for the best chimney and fireplace services in Dallas and beyond!

Polar Bear came out to a remodel we have in Gainesville for a chimney inspection. They were unable…read moreto complete this inspection and the rep was not knowledgeable at all. They tried to sell me a $50,000 chimney and an $11,000 wood stove. The rep told me he was unable to do an inspection due to baffles in the chimney for a blower. You'd think a reputable chimney company would have seen these before ,but apparently they have not. It's 2 months later and the owner continues to text me after 10:00pm wanting me to pay them $200 for an inspection THEY NEVER DID. Do not use this company!

They came right on time, were communicative as to the arrival. He was thorough in cleaning and…read morefound some areas we needed to change for safety. We are expecting a quote on different price points and options to fix the problem. Very pleased

Easy to set up appointment. Follow up text reminders and prompt service. Recommended.read more

Service was prompt, great communication, and comprehensive explanation of inspection findings…read more My mother and I look forward to doing business with fireside in the future.

Eli at AC&C was great! I put in a request late at night for an inspection and he quickly responded…read moreto my request. No hassle at all and was easy to schedule an appointment. While here he told me his safety concerns with the current fireplace since I recently bought the house and that the home inspector didn't mention anything at all. Thankful that he educated me and provided context to the suggestions made with no pressure to do it now, while also overall education on a fireplace in general because I have never had one. I had an inspection and cleaning completed. All in all I would highly recommend and I will be using his services again to replace some panels in the near future.

I appreciate the efficiency, quality, and responsiveness of Eli. He knows his stuff and actually…read moretakes the time to explain everything to us. Service was completed same day and we couldn't be happier with our fireplace.