Fantastic service and crew! Worked late into the night to get a last minute set of projects done.read more

I requested service on Tuesday and set an appointment for today (Friday) at 11 am. They sent me an…read moreappt reminder that night that I put in my calendar. I bought wood in anticipation of this ice storm that's coming, and we are an all electric house except for this fireplace. I received another automated confirmation of my appt Wednesday . After a further miscommunication was cleared up, Kyle came by at 4 and did the job. Laid out a tarp, played with my dog, cleaned the chimney, and patched a small crack in the back. I now feel confident to use my fireplace in this storm. Well pleased with results.

Caveat emptor.... we had the Hearth Guys come out to check our installation…read more The Hearth Guys had to correct several deficiencies which were potential safety risks. They had to extend stove pipe away from the roof, reapply silicon to stove pipe which had not been property cleaned with acetone and then sealed properly, cut additional wood from the roof away from the stove pipe. The Hearth guys will also have to return to install a damper, which was not included. We paid up front; and after that the quality of service took a nose dive.

Had a some bad experiences at other fireplace companies, but At Blazin Hot, nothing but…read moreprofessionalism and hospitality. We drove out to their showroom and we were met at the door by the owner. She was friendly knowledgeable and we bought our gas logs for our fireplace. Her husband the other owner came to install the gas logs. Nothing bad that I can say about this company. A+ all the way....

We appreciate you sending your polite text out to our property to perform services needed on our…read morefireplace that was neglected. Your staff was polite, professional, and extremely clean.

It looks like the completion of our fireplace installation will go into the third week. The owners…read moreclaim that due to hurricane Helene getting the materials will again be delayed. I find that baffling considering the manufacturers of the tile being installed on our fireplace are right here in Dallas. We're also waiting on the warranty, box and manual for the fireplace they brought to our home wrapped in a blanket! The owners of this business are not to be trusted. Buyer beware!

when you book with Kim on the phone ask for Vince he has such a positive friendly attitude…read moreexcellent young man to work with the first time he came He was very careful to be clean and not make a mess mHe covered our fireplace with plastic sheeting, etc We had one mild communication misunderstanding as I was expecting them to go all the way to the top of our approx 25 foot tall chimney so without hesitation Kim sent Vince back out to do it again at no extra charge He did it again using six or seven extension rods to go all the way to the top of our chimney and I'm glad he did because there was definitely more soot up higher! I highly recommend HBR. they are fantastic and wonderful people to work with!

Tom came today to give me an inspection of the outside of our fireplace. He gave me very detailed…read moreinformation on how the fireplace would be repaired. He was very knowledgeable, professional, and a very pleasant young man. Thank you Tom. Gertrude

Alaan with The Fireplace Guys is the best! I was having problems with my fireplace pilot light and…read morehe graciously came out on a Sunday to help me. Showed up on time, said it was a small job and didn't even want to charge me. Alaan was so polite, worked efficiently and cleaned up around my fireplace afterward. Chimney sweeping is his speciality but he is expert with gas logs, etc. Very professional!

From the owner: A family owned business dedicated to having the highest quality customer service and…read moreprofessionalism in tune with your needs to create the dream home warmth you've dreamed of.

Two guys came to my house for a scheduled dryer vent inspection to see what cleaning needed to be…read moredone. They came with a ladder saying they were going to inspect my air ducts. I explained the appointment was for dryer vent cleaning. They offered to inspect the air vents anyway for free. They were very pushy and tried to mansplain everything. They made items out to be much worse than they really were. The solution for the dryer vent would have ruined it and it was an astronomical price. When I said no thank you, they continued to mansplain to me. Worst part was they didn't reconnect the dryer hose back correctly. Thankful I doubled checked everything they touched. Don't waste your time.

Two guys came to my house for a scheduled dryer vent inspection to see what cleaning needed to be…read moredone. They came with a ladder saying they were going to inspect my air ducts. I explained the appointment was for dryer vent cleaning. They offered to inspect the air vents anyway for free. They were very pushy and tried to mansplain everything. They made items out to be much worse than they really were. The solution for the dryer vent would have ruined it and it was an astronomical price. When I said no thank you, they continued to mansplain to me. Worst part was they didn't reconnect the dryer hose back correctly. Thankful I doubled checked everything they touched. Don't waste your time.

Can't get Melvin to respond to fix my fireplace despite numerous calls and texts. He has read my…read moretexts.

Melvin installed our fireplace and did solid work during installation. However, about a year and…read moretwo months later we began having issues. I have called and messaged him multiple times, and although he has read my messages, he has not responded. Due to the lack of follow-up and communication, I would not recommend his services.

I found this company after I was quoted 650.00 by Reliant Duct located in Farmersville TX. Jim…read morecame out with Hunter and ended up doing a basic sweep ( all that was needed) and inspection and went over everything plus more I would need to know about operation of my gas start fireplace and only charged me 193.00 . These guys Rock! And being fireman know their stuff, highly reccomend, HIGHLY!! a lot of scams going on out there, be leary, Reliant told me my chimney would need a " deep chemical clean" , funny there was hardly any build up at all, scam!!!

Good team and quality service. Team communicates well and met all expectations. They even have…read moredrone to support inspections.

Called Sweeps N Ladders to do a chimney cleaning, repair, and fireplace installation. Was fortunate…read moreenough they sent out Preston, who is a true professional and did great work. Having one place that can handle all things fireplace/chimney related is great, especially since Preston was able to do some stone/masonry work to seal some cracks in the stone work on the fireplace.