Absolutely unacceptable customer service. As other reviewers have said, our entire business has also been grounded since Saturday - a payroll weekend, since as small business owners we work weekends - and we are losing money by the second. Employees are rightfully beyond upset. We've had to pay them out of pocket since we can't get into Quickbooks. My husband's desk is pretty much invisible beneath the piles of paperwork he can't do while the server is down. We pay LOTS OF MONEY for this, and, now that their phone number works again (seriously it went dead the day after this happened - who doesn't have an iPhone or other number NOT tied to the whole system as a company??) no one will answer phones or emails. This has been absolutely devastating for our business and I hope they are planning on compensating their customers for this or we won't be one for much longer. We need service back NOW. read more

Site have been down all weekend - we do a lot of work on the weekend and this is going to put us way behind. Their phones are disconnected and there have been no emails from them to tell us what is going on or when service will be restored. Complete disaster for us. If they ever get back online, I'll recover my data and get a different host. We need to pay vendors and send out PO's - our whole operation has stopped. read more

Systems have been down for a week. There is no communication. They house our entire computer system in the cloud. I am unable to reach anyone. My business is held captive. Been with them for 8 years. I'm trying to connect with other users. Please message me! read more

SACA Technologies - This is a photo taken from one of their vehicles. Sadly the claims are all false - IT Services & Computer Repair Near Me - Anaheim, California

SACA these guys get any and everything done. Hard drives memory complete rebuilds any and everything.

We've been with SACA for about 6-7 years and have had pretty good service with them. They apparently had a server breach over the weekend and the whole system is down. It is 3 business days later and they've had no contact with us other than some online update stating "they're working on it". We run a CPA practice providing payroll, accounting and tax services for many clients. We have payroll due today for 7-8 customers and now we are having to install software locally, put YTD information in for all employees and run simple paystubs only. We have quarterly reports we aren't able to easily run as well due 4/30. Tax returns can't be processed and I also have no idea who owes my business money. We pay close to $6k annually for this service and can't even get a live body to help us. We went to their offices today (day 3) and they're not there except for a warehouse employee who also is unable to call anyone apparently. All we've asked them to do at this point is get us VERY limited data from our "server" so we can run stuff here locally, but they seem unwilling to help. We stand to lose a significant amount of business and may potentially incur penalties as well. read more

Saca tech provides the IT support and remote desktop services for our company and they have been truly amazing! They are quick to respond and help with any IT issues that occur throughout the year. Thank you for providing us with the best support! read more

I've been using Iron Orbit for almost three years now with my company's employees and so far my employees and I love using this system! IO is dependable and trustworthy with a private security system built perfectly. One thing I really love about IO is that you can install it on your desktop and laptop and log in to their system separately and whatever your working on will be all inside Iron orbit! You can also work remotely anywhere and it's very flexible with any employee's schedule. Especially for anyone who owns a company and worries about privacy, security, and flexibility, I highly recommend you try it! Iron Orbit's customer service team is accommodating, especially for people who are NOT friendly with using computers. You can easily contact them for assistance. The service team can connect with your desktop remotely, and they can go through issues with you on the spot which I love because IT got this for you, and you don't need to help your employees regarding any IT issues and saved working time. read more

We've been a customer for almost ten years. The lack of proper security on servers allowed a hacker to cripple the servers and we have been down for 10 days. Communication has been poor to non existent. read more

They have been down over a week. Almost 2 weeks tomorrow . Came up for a day with very limited services. So now can't work and the only response from Robert Starkman is "everyone is busy". Maybe I should send over our staff to their location since we are unable to work since we cant access our programs. Wont take phone calls only email. Finally get auto responder reply to email. No help from them and links to a disabled portal but I guess I should be happy for some acknowledgement of them getting my request?? Then They lie on their status page that remote access has been at 100% Don't believe anything these guys say. If you can get a response read more

Super helpful, knowledgeable, and friendly! They were very patient and responsive throughout the entire onboarding process and were friendly and knowledgeable to all our questions. They always provided insightful and effective solutions to our problems and were glad to teach and show all our employees how to use IronOrbit to the fullest. Allowing all our employees to have access to not only email and messaging but also our ERP and file server remotely was a game changer during COVID lockdowns. They've helped with simple IT matters from printers and internet settings all the way to hardware issues such as expanding our WiFi coverage and remote access to our close circuit security cameras. read more

Iron Orbit is fantastic! We use their virtual desktops, which were especially critical back when CA had lockdowns. It was one less thing to worry about during a stressful period. Moreover, their IT support team is responsive, prompt and competent in getting to the bottom of any issues that our company might have. They've also helped us with hardware issues. Simply put, it's like having an IT department without having to bring someone in-house, which can bring its own host of issues given how mission critical IT especially in this day and age. It's likely that Iron Orbit may prove to be both more affordable and more competent than whoever you end up hiring to bring in-house. Finally, they're very easy to scale with so I highly recommend especially if you expect your company to grow in the future. read more

We have been with SACA/IRON ORBIT for over 8 years. Have experienced a few little bumps along the way but nothing like this! We have not had access to the cloud or our data going on day TWELVE. It's absolutely unheard of and we are beyond stunned by the lack of communication and status of when we will have access to our data again. The amount of money and staff down time lost is incalculable not to mention the impact on our clients. To add insult to injury, in SACA's attempt to bring us back online, they have dropped the ball numerous times by not having their onboarding procedures ready for prime time. Our frustration level is at an all time high, while our confidence is extremely low. There is no excuse for not being able to access our data for this length of time. We will definitely be considering other options going forward. read more

For the past few months, SACA Technologies has been our go-to for my company's IT Servicing, and I can't tell you how pleased I am. Everyone that I have been in touch with at SACA Technologies has provided excellent customer service, from the receptionist to the service technicians. Alex & Paul in particular, always go out of their way to make sure we're happy! They are also extremely accessible, either by phone or via email. I would HIGHLY recommend SACA Technologies to any business looking for Managed IT Services. Not only are they extremely knowledgeable & thorough, but their professionalism and top-notch customer service make them invaluable. read more

We have been completely kicked off our server since Saturday. I talked to someone on Sunday and was told they were working on the issue and someone would be in contact. It is now Thursday and it has been radio silence. Vendors are asking for money and I cannot see our accounts payable to pay them. Employees are to be paid this Friday and we have no access to print checks. We are now a week behind on data entry and have been unable to invoice for any of our work this week, this will completely mess up our cash flow. I'm sure they are struggling to get this issue resolved, but bad news is better than no news. The phone being shut off and zero contact is unacceptable. If we are unable to gain access to our Quickbooks software again this will devastate our company. read more

We operate a group of small business and have done so for the last 14 years. In that time, we've worked with many providers of IT services. None better than Saca. They're customer service, product offering and responsiveness are top notch. I highly recommend Saca to anyone in need of IT services. read more

Wonderful IT services. They have helped me bring my business to another level. Also, the techs are top notch, probably best techs out there. read more

I seem to go to Saca Technologies at least once a year to get my computer repaired. I work at home so if my system is down, I don't make any money. I can't afford to have my computer down for too long. The techs here are knowledgeable, courteous, fast, and friendly. Today, they even spared me from having to come in by fixing my system over the phone. I highly recommend them. read more

Highly recommend as a very professional, knowledgable and reliable IT service provider. Great customer service and solutions for any sized company. read more

Terrible experience. Not for use by small companies. You need a expensive service contract or you will be spent very fast.

I used this company to access accountant files. My accountant and I decided to go our separate ways but this company was stingy enough not to give me a refund on the time I was not using because my accountant turned off my Saca use and I wanted to keep it! They did not respond to emails with simple requests and were rude to me. I will be calling my credit card company to dispute the charge. Be careful about the fees they charge you! Saca, remember the people who pay you ARE actually your customers! Somehow I imagine you will never get this... so be it. For a few $ you would tarnish your own reputation. read more

SACA TECH is one of the best and most professional IT services provider . What I personally liked about SACA TECH is that they deliver the same quality of service and perfection to any type and size of business . As well as they provide a scaleable solution to fit your need and grow with your business. I highly recommend SACA's services . HIGHLY RECOMMENDED! read more

SACA TECH has the best customer service . The guys are very kind and friendly. If you are looking for IT support for your business I recommend SACA'S services . read more

My reviews you can trust i just don't create a account to make someone look good I keep it real. I'M from New York so their is no BS me. This company is not for me and the company they might work good for other people maybe its because we are not blond and have big boobs. I don't know what it is I'm so use to work getting done the same day and not 3 to 4 months latter. That's all I have to say about them. I can say more but my mother always said if you can't say anything nice don't say it at all. read more

I have worked with SACA Technologies Inc. the last 3 years. They have helped me to integrate my whole company's computer system to an T1 and almost eliminate all of our IT problems while reducing our IT, phone, and fax bills at the same time. I would highly recommend SACA Technologies Inc to a friend or a colleague. read more

Great service, excellent technicians with expextional servrice. They helped me out plenty of times and made sure my business was up and running at all times. I highly recommend Saca Tech support to any business and residents in need of tech support. read more

The young lady that takes the calls very pleasant but just had the worst experience with one of the techs named John who was very impatient and rude! read more

I've used SACA several times and always found them to be honest, professional and quick to respond. They also take the time to follow up just after the issue has been resolved to make sure everything is working properly. I just worked with Jonas on my latest problem and he was fantastic. I would highly recommend SACA! read more

Come for the excellent service, stay to catch a glimpse of the ceos INSANE wife. (i think.) Recept directs me down the hall to pay for my virus rem and HOLY MACROL. This woman is ridiculous. Long dark hair, 6 ft tall and insane grayish eyes.Tried to chat her up but alas shes only interested in her work. Took my money, shook my hand and sent me on my way. Holy!!! Dont make eye contact or ull pass out. read more

I was a restaurant trainer for over a decade and have high expectations of service companies. I found SACA on Yelp and unfortunately they only had one review with 1 star...Well, I encourage everyone to at least give "1 star" ratings a call and a chance BECAUSE when I did, the receptionist and especially Robert, the sales rep, were extremely courteous and helpful. I immediately drove across town to get my drives worked on. When I arrived, the entire staff had the same attitude. The IT tech, the billing admin AND even the guys all sitting in the back cubicles were all wonderful. I was there for some time since they were able to resurrect one of my drives so I had seat and sure enough...the receptionist offered me water, then waiting on the diagnosis of my second drive, she offered me cocoa or coffee. This is what I love about small offices! Genuinely nice and down to earth. Their prices are comparable and the Master IT Man (wish I could remember his name...) understood that my second drive would be pricey, but he assured me that they had an excellent, yet reasonably priced partner they work with on certain services and the quotes he mentioned seemed in the range....so, I think I found my local IT company. Thank you Robert and Crew! read more

5 Stars hands down!! they take their customer support seriously. All techs are highly trained and very professional! Thanks again for all your support!!! read more

Excellent IT service from SACA, our cloud support provider. Every tech person has shown me kind, patient and most of all knowledgable assistance when I'm usually feeling stressed out about something gone awry at work (I manage a ten person office). Aaron has gone above and beyond helping my bosses with critical personal support as well. Thank you SACA! read more

As an attorney I do my research because I really depend on reliability and accessibility but also demand a competitive provider - - I can't sleep at night if I feel like I'm not getting a deal or my money's worth. These guys fit the criteria I was looking for. They have a secure platform (a must for businesses with sensitive / secure data) that proactively prevents problems ahead of time (big one for me because I don't have time to waste going backward or standing still), but are also accessible when you need them. I felt they were at a reasonable price point for what you're getting. Their infrastructure seems to be able to accommodate a range of business sizes but I can't be certain. All I can tell you is based on my own experience and in that respect I would say they should at least be on your short list of candidates for IT service providers. I'd give them a call, have a list of questions (they were very good about answering all of mine) and find out if they're a good fit for your needs. read more

Saca Technologies provides the IT support for my business. We're a small firm, but they are always quick to respond. They helped us setup our wifi as well as network our phone system, computers and printers; which allows us to manage our business whether we're in the office, on the road meeting with clients, or traveling on vacation. Definitely impressed with how they help our small business to operate like a large corporation. read more

Looking at their current website, I doubt that I am Saca's target customer. But I'm inclined to review because of the great service I received even if I don't bring a big company's I.T. department along with me (yet). Several years ago, (way back!) I bumped into this fellow while I was in line at a computer store. I was inquiring how to get my data back on a failed internal hard drive. The store couldn't help me or wanted a fairly large sum for what seemed little reassurance. But Alex was in the line behind me....he offered his services and gave me his card, seemed more optimistic of recovery. At that time the price was good - combined with his demeanor & optimism, I turned over my baby to him. I picked up the HD at his brand new office (he'd just moved into his current location). He'd retrieved much of my data! I never forgot him even though this was a low-key, somewhat accidental business discovery. read more

Worst IT Company I have worked with, to save your business from the frustrating pain I suggest you move past SACA Technologies and go to a different company. From the moment the first person answers the phone I receive attitude. I don't know about you but when someone is paying for service I would expect service and not attitude. And the fact it takes 4 hours to get back to me about an issue. Yeah not worth paying for service. read more

I've used SACA Technologies to replace a Sony Vaio AC cable and their professional grade anti-virus software. Both times I did business with Robert Starkman. His attitude and customer service were great. I plan on using them again to expand my business in the future. read more

I still remember when these guys built me a custom business laptop (that ran flawlessly) almost ten years ago. Their business seems to have grown exponentially over the years, but the owner, Alex, is still the same no-nonsense guy that I remember. I have utilized Saca Technologies a few times lately for consulting purposes, and they have come through each and every time. read more