1. S & L Gem Co

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Concord, CA

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S & L Gem Co

3.0 (15 reviews)

Services - S & L Gem Co

Jewelry repair

S & L Gem Co Photos

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Reviews With Photos

Necklace
Le C.

Very good service quality items prices are what should be expected with fine jewelry purchases. My purchase came polished boxed well with guarantee and warranty paper work. Salesman Victor was friendly very helpful making this an enjoyable experience.

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3 years ago

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5 months ago

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8 months ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

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3 years ago

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3 years ago

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3 years ago

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Photo of Ron Y.
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4 years ago

Don't come here spent 5k on plated jewelry as Ali promised me everything was solid , worst people ever

Helpful 5
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3 years ago

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3 years ago

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3 years ago

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4 years ago

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Review Highlights - S & L Gem Co

“Gia was able to get this resolved for us with the best possible outcome give the circumstances.”

Mentioned in 2 reviews

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Brilliant Earth

Brilliant Earth

(48 reviews)

My boyfriend and I made an engagement ring appointment online a few weeks ago and came into the…read moreappointment last night. Lyss was our consultant and she was AMAZING. She made both of us feel so comfortable and really wanted to know what we liked. I was pretty anxious going into it but she made the experience so easy. She asked so many questions about what I'm looking for and what's most important to me. She also was genuinely interested in our relationship and who we are. I left toward the last 15 minutes of the appointment so Lyss could talk to my boyfriend about pricing and logistics and he said she was not pushy at all to sell. We were offered waters and chocolates, and each consultant in there was incredibly kind and welcoming. It was truly a great environment. All in all this was an amazing experience and we truly owe it to Lyss. Thank you so much!

Did not have a good experience here! our first visit to BE with their showroom assistant was pretty…read morebleh. The associate honestly did not seem like she wanted to be there and we ended up leaving our appointment with no idea what we wanted to order. So, we went online to browse more options and curated a ring that felt right for us. When it was time for pickup on 5/15, we had a rough experience with Madlen. She was kind of all over the place and it made what was supposed to be a simple pick up into a long, frustrating experience. Madlen was so confused about our pick up even though I explained several times we had two separate orders, one that was ready for pick up and another that was still processing. Her focus was on the wrong order. Another visit: On Saturday 5/29, my partner and I dropped by the showroom to return one of the rings we purchased due to a quality issue, and again, Madlen was there and proceeded to help us with the return. She did not walk me through the return process. I asked for a receipt and she said the receipt will come via email. Upon checking my email receipt later, I realized it was just a drop off receipt, no indication of a return/refund processed. I needed to call their customer service team to get further instructions on the process. While we loved the rings we picked out, the service needs work. The quality wasn't there, and sadly, we're unlikely to be back at all. Really wished it was a better experience for my fiance and I.

S & L Gem Co - jewelry - Updated October 2026

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