Grease Monkey on Ritchie Highway is unlike any automotive repair shop I have encountered in the…read moreBaltimore-Glen Burnie area. What separates this location from the typical garage is their combination of speed, mechanical capability, immediate service, and determination to finish the job correctly. I brought my vehicle in for substantial rear-brake work involving new brake drums, wheel bearings, brake components, hardware, and the related parts needed to properly complete the repair. Instead of telling me to leave the vehicle for several days before a technician could even begin, they started working on it immediately. That is the remarkable part of their business model. They provide the urgency people expect from a quick-service operation, but they are capable of performing serious and complex mechanical repairs. When additional parts were needed, they were able to obtain them from nearby suppliers extremely quickly. In one instance, the replacement drums arrived in roughly 15 minutes, and the technicians continued the repair without unnecessary delay. I also observed other customers arriving with automotive problems and saw the same sense of urgency: diagnose the problem, obtain what is needed, and get to work. There was no attitude of, "Leave it here and maybe we will get to it in a few days." The young leadership and technicians work with tremendous tenacity. If a repair requires another component, another adjustment, or another step, they keep moving forward until the vehicle is properly repaired. I did not have to stand over anyone or repeatedly ask whether the related components were being addressed. They handled the repair comprehensively. Many dealerships and traditional repair shops can keep a vehicle for several days simply because it is waiting in line before anyone begins working on it. Grease Monkey has created something different: bring the vehicle in, get the repair started, obtain the necessary parts quickly, complete the mechanical work, and get the customer back on the road. Their building says, "Done Fast. Done Right." After experiencing their service firsthand, I can say that is more than advertising. It describes how this location operates. For drivers, families, commuters, and businesses with fleet vehicles throughout the Baltimore and Glen Burnie area, this is a shop worth knowing about. Five stars. Grease Monkey is not simply another repair garage. They are demonstrating what modern automotive service should look like.

Very fast with response through Yelp…read more Service was performed relatively quickly. Had an unknown problem causing the engine to not turn over. They diagnosed and fixed the problem. They charged a fair market price without any strange fees or charges. Would take my vehicle here again.

Great service and expertise!! Thank you , I am so happy we found Wells Automotive for all Volvo…read morerepairs and services

Wells Automotive knew what was wrong with my wife's car,but, didn't fix it. They strung her along…read moreand fixed everything EXCEPT the issue. Just took her money for months. She told them she was going on a cross country trip for a funeral...she broke down halfway. It was a spark plug. If wells had given her a tune up, Or cared, She would be fine right now. But, no. She missed an important family function because the greedy liars at Wells lied to her and cheated us. It is my wish that all the people at Wells Automotive have terrible mishaps and profound angst like they have done to us. Thousands and thousands they took from my family! Avoid Wells at all costs.

I highly recommend JT Auto-- it's now my go-to auto shop! I first stopped in a couple months ago…read morewhen my check engine light came on (everyone's worst nightmare!) and most recently for routine maintenance. I called up JT Auto as soon as my check engine light came on and I was connected with Lisa, who is an absolute gem! She was able to get me an appointment for the next day and walked me through the whole process. I had to come back more than once in between my meetings, and Lisa was very considerate and informed me that because they were experiencing a delay, she could stay open a little late so I could pick up my vehicle. The first time I checked in, she informed me that the wrong part was sent over, but Lisa expertly navigated calling the right folks to ensure that I got the right part! When picking up my car, JT was able to answer all my questions and recommended some helpful service tips that may save me from some grief in the future. The second time I went in was for routine maintenance and the whole JT Auto team was able to get me in and out ASAP! I can say with confidence that JT Auto is my go-to location for all my car needs. Thanks to the whole team for providing efficient, reliable service!

Good people fast service!!! Needed an oil change and they fitted me in right before the holiday.read more

Your first impression of this establishment is going to be negative, no question…read more The gentleman that works the front desk and answers the phones has no bedside manner whatsoever. It's actually quite entertaining to listen to him field phone calls while waiting for the service on your vehicle to be completed. He's a sweetheart when dialing out to vendors and business partners, but when the phone rings and a potential customer is on the other end of the line the elderly, unkept, stray dog of a receptionist shows his teeth. The work was finished in exactly the amount of time I was told it would take, the price seemed reasonable and the finished product is something to be proud of. I'm no stranger to taking my vehicles to the shop and the smells that come along with that, but when I hopped inside my vehicle there was a rather pungent odor that had to be aired out. Final statement: The seats in the waiting room have at least 200,000 miles + on them, my rear end was screaming by the end of the hour wait.

Great service and at good prices. They have a great reputation and recommended by many local…read morebusinesses. Thanks Tony and Rick

Customer reps were outstanding .. I'm just confused as to why my car is running much worst after a…read morerecent oil change

service is horrible and the employees are racist . I was called all types of racist slurs from…read moreblack beech , monkey , go back to where u came from . I was slandered about my sexuality and all . simply because the employees would not let me out of the parking lot . I was calm the entire time only asking nicely to be let out of the parking lot . Please do not use their services as the owner is well aware and does not care. I'm so hurt I can't even continue my day with ease . I'm going to the doctors offices and I will be talking to my lawyer as well !!

2006 Honda Accord EX V-6 Manual 106,000+ miles…read more I did some major work under the hood this past summer when i hit the 100,000 mile mark. My car's been making a horrible high pitched whirring sound for the last 3 years (?). While I knew it was the power steering pump was the cause, I just left it since it wasn't too big of a deal, just had to keep filling the power steering fluid a lot but other than that sound, it was fine. One of my best friends used to do all my car work for me before this but since he is no longer around I was at a loss of who to go to. My dad's neighbor (hey, Mr. Foster) recommended Hondamans. Patrick is on top of his customer game, returning calls, keeping you updated on the car status and what kind of additional work your car might need. I never felt pressure to do any of the additional work, if anything, he told me it was all just superficial/cosmetic stuff and wouldn't move forward with it if he was me. I had my car back in less than 3 days and it sounds like new. Air was getting into the pump so it did have to be replaced and now, no more stiff steering wheel, crazy noises, or overflowing fluid. Definitely be back in for future maintenance. Highly recommended!

Brought Acura SUV in for oil, filter, tire rotation. Very nice folks at the counter. Oil change was…read morefast, really fast. Way faster than going to the dealership which is another reason to love it here. As far as cost it couldn't be better. At the dealership you pay for a huge expensive building, here you pay for labor and materials. Way to go!

I had an amazing experience at Prime Care Auto. Both times I have brought my car, it has been ready…read moreprior to the estimated time. Siwan ensured to explain every step and why certain things were required/recommended. Additionally, he ensured to show me how the cost was calculated (we all know car repairs can be pricey but he also makes sure that you know where your money is going!) I even received videos explaining the work being done on my car as it was done. Finally, the waiting area was very well-designed and comfortable. These added details were the cherry on top of an already amazing experience! Honestly one of the best experiences I have had. I will definitely be taking my car back when additional services are needed!

I've been meaning to write this review for a while, but life has been busy. As a single woman and a…read moremother, it can be really hard to find a mechanic you can trust without feeling like you're being taken advantage of. Unfortunately, that has been my experience more times than I'd like to admit. The first shop I called gave me a bad feeling right away based on their customer service, but I still made an appointment. Afterward, I checked their Yelp reviews and was shocked by how many negative ones they had. That didn't sit right with me, so I decided to get a second quote. I already had a good idea of what was wrong with my car based on past experience. When I called this shop, the difference was immediate. They were professional, respectful, and didn't argue with me or try to upsell me on unnecessary repairs. I specifically looked for negative reviews--and there were none. I dropped my car off early that morning, and they gave me a clear time estimate for when it would be ready. They even sent photos of the issue. While I didn't fully understand what I was looking at, the fact that they were transparent enough to share images--knowing I could easily research them--told me everything I needed to know about their honesty. I don't remember the technician's name, but they took great care of my foreign car, Lexi, and I'm beyond relieved not to be driving around with grinding rotors anymore. I truly appreciate their professionalism and the way they treated me as a customer. Every single mother needs a mechanic she can feel safe with--and I'm so grateful I found one. Thank you all for your help.

Went in looking for new brakes all around. Instead I was told they were fine. I really appreciate…read morethe honesty.

Very happy with the customer service by Randy and Mike's Auto. They found an affordable solution to…read moremy Honda's heating system. They courteously drove me to BWI Airport after I dropped off my CRV. Their mechanic cleared a tire low pressure light without charge. Randy answered all my questions unambiguously. Would do business with again.

Hey, this group is amazing. And they definitely have patience with me. I've had some wheel problems…read more(to say the least) and Eric, Paul, and all of the mechanics came through. I've always trusted ths group and always will. Give them a chance to help you out. Thanks, EAS!

Sad to see there are services near me that take advantage of the elderly…read more I was trying to get my vehicle with from a dealer in N.C., safety inspected because they could not certify in Md. Had 11,000 miles on it. Environmental Auto failed it. Said it needed wipers and an oil change and wanted over $300.00 to do the service, what?? I declined and took it to the NAPA Store across the street, they said they wouldn't change the wipers as there was no need. Finally got the oil changed today as this was the recommendation on the sticker in the windshield. I took it back to Environmental Auto on the way home to get my sticker and they said nope, it's been 34 days since we did the inspection, we need another $119.00 dollars because it's over 30 days. I don't have another $119.00 to give them. Now I'm driving illegally waiting on my next SSI check to take it somewhere else.

I've spent my whole life doing my own car repairs, so it's rare that I ask someone else to help me…read more I don't trust repair shops, and I've specifically had bad luck in Glen Burnie before. Now, let me tell you why they have earned five stars from me (and I do not normally write reviews.) I called them on Day 1 and asked how much I'd be looking at for some exhaust repairs. As expected, they told me to bring it in and let them have the chance to give me an accurate estimate. Day 2, I picked up the parts that I already knew I needed and drove over to get an estimate. The shop told me that there is a $75 minimum on labor costs, so that's what they would have to charge me. Instead of walking away, I realized that I have a lot more work that needs to be done and asked if we can find a deal that makes me feel like it's worth it to spend more, but have more services performed. They gave me a very reasonable estimate for the work, so I told them that I would be back in the morning. In the end, their mechanic (Justin) installed an exhaust seal and ABS sensor, and replaced a sway bar bushing and some oil cooler line fittings. I bought my car with 180,000 miles on it, and it currently has 215,000 miles logged. Post-repair, my car has never run as smoothly as long as I've owned it! To say that I am happy is an understatement; I am ecstatic! Justin is the man, and Rich knows how to run a shop effectively. Some people would end with saying that the mechanical aspects were as expected and that the price was appropriate. I had the pleasure, and yes, it actually was a pleasure, of sitting in their waiting room from 10 AM until 6 PM. This wait was completely my own fault, as I intended to get there when they opened at 7:30 AM and I didn't get there until 10. They offered multiple times to drive me home and let me wait in comfort, but I wanted to just wait on my car. There is a great diner next door with wifi access that allowed me to sit at the bar and sip on tea for a while, but I felt bad doing this for multiple hours and I went back to the waiting room. I spent roughly six hours sitting in their waiting room and speaking on and off with their manager, Rich. I witnessed people calling in and yelling at him about things that made absolutely no sense, and I watched him respond with professionalism and poise. I watched Justin get frustrated with a car that seemed to break more every time he touched it. I watched customers come in and leave, some without a problem and some with issues to address. What I observed is that some people just argue about cost no matter what; even if they are getting a great deal. The staff here was 100% customer service oriented. They were incredible. They were so incredible that I plan on going back in a couple of weeks to have more repairs performed that were optional recommendations. Heck, they weren't even recommendations. I asked Justin to tell me everything that he saw that would help me extend the life of my vehicle and he went through it and told me. The parts are on order now. Rich saw that I was trying to work remotely and allowed me to use one of their phone lines when I could not be on my cell phone and work on my laptop at the same time. I was able to effectively work remotely and not miss a day of work because they were willing to work with me. I cannot recommend this shop enough. I have never found a commercial chain store that I felt was giving me the complete truth... until now. Please do yourself a favor and give this place a chance. Ask for Rich. Ask for Justin. There are others that I am sure are just as competent, but these two know what's up!

Don't go here for inspections they will fail you to make more money. Failed me and I got four (4)…read moreopinions including ANOTHER Meineke and they all said I should've passed. Do NOT go here. Inspector will claim he's done it for a long time and doesn't even know what he's looking at especially with higher end cars.