My husband and I have bought many, many cars and trucks over the years, and in all honestly - we…read moredread it. To us, the thought of dealing with the sales people, the sales managers, the back-and-forth ... it's just exhausting. We were looking for a third car, and of course, our search began on-line. We did end up looking at several cars and trucks in person, both at dealers and for sale by owner. We saw several that interested us at Phillips Auto Sales in Chichester, NH, which is about an hour from us. We decided to go and check them out. Each of the three cars (SUV's and Vans) we looked at were all in great shape and appeared as the online ad depicted, unlike several of the ones we had seen at other dealers. We test drove the one we liked the best, and worked out a price with the owner of the company, Mike. No pressure there. Mike is an honest guy, and he and his father have owned this business for 40 years. I think they've been doing something right. When we picked up the car, it was spotless, and had a full tank of gas, and a new inspection sticker. Little things mean a lot. I will be referring Phillips Auto Sales to family and friends looking for a used car. You cannot beat the service or selection.

Just bought my mini Cooper at Phillips. . My experience was great in that both Mike the owner and…read morehis dad (family run) are friendly and no pressure kind of guys. I found them to be straightforward and honest and comfortable to deal with. They happily honored the 30 day guarantee by checking and fixing a few minor concerns. I would definitely recommend this used car dealer.

For this being a newer dealership, these guys really have a great system. We worked with Matt and…read morethe owner Derek! They were seriously the best salesmen out there. They made us aware of any problems AND fixed them with no cost to us. Trading our current truck was so easy. There's so many dealerships in the chichester area that will lie to you until they get the sale... THIS PLACE IS NOT ONE OF THEM! Definitely will purchase future vehicles with them. Thanks guys!

Called twice and had to leave voicemail about scheduling service on my sons truck and never…read morereceived a call back. It's now been two weeks or so. If a business can't return a voicemail to schedule work, I imagine any communication after service would only get worse. I'm a Loudon resident and like to support local businesses but consider this a sign and will avoid this one.

This was the third purchase we've been involved with from Jay's Auto. The first two where made…read morewhile Jay still owned the business, one was a car our daughter bought, the other a truck I purchased. Both vehicles have been as advertised and are still operating with minor expenses after several years, we give Jay's an "A+" for those two vehicles. The latest purchase we've only had a week, the business is under new ownership. However Steve, our sales person, has done well with everything so far. We are owed a complete cleaning and detailing and they have reminded us twice that they are setting up a date we can both work with to complete that. At this time we are satisfied with the new ownership and the sales staff, but time will tell if the auto meets our demands. My wife is very happy with the car, the service, and Steve for finding this vehicle for us.

My dad needed a new car as his 2013 Buick didn't have the safety features that newer cars do (blind…read morespot monitor, front/rear cross traffic, etc). After talking with him over the last few weeks about the deal I got on my used EV6 here in NY, he decided to look at EVs himself. He's 300 miles away, so we were doing all this remotely. He ended up at Hyundai (Ioniq 5) and Toyota (bZ), but the folks at Capital City Subaru ended up giving him the most competitive deal of all of them on a 2026 Solterra, and it wasn't even close. In fact, the deal was as good as the very best lease deals I've seen on the forum sites where people brag about the out-the-door prices they're paying on vehicles. He texted me the contract, and there were no "gotchas," the fees were reasonable, and he told me the salesman he was dealing with, Josh, wasn't pushing him into anything. I spoke briefly with Josh, and he assured me they'd take care of my dad. I was a little apprehensive, as that's what we're always told, right? Well, it's been a couple of weeks. My dad loves his EV (this is the big thing), was super happy with the buying and delivery experience at Capital City, and today he received a check in the mail from them with the note, "we discovered you overpaid by $300." Honestly, I don't have enough good things to say about the people at Capital City. They honored the OTD price they quoted, didn't pressure him into any extras, and eliminated all the typical car-shopping/buying anxiety that one usually has when negotiating. It was a tremendous relief to have this transaction settled for him since I'm so far away and I know he needed to make this change. So I'm writing this on his and my behalf to just say thank you - he and I will be recommending anyone in the area to this dealership with zero hesitation. Thanks for making it so easy for both of us!

I made an appointment with Capital City Subaru to find a resolution for my paint problem. They…read moreagreed to have the top of the car repainted and offered a free rental car for whatever time it would take to repaint the car. If I could have removed the negative feedback, I would but it looks like I have no way to do that. Next time I won't be so quick to leave negative feedback. They are great, you just have to give them time to correct something.

Then don't be a shit bag and scam people. Everyone stay away fro…read more Here or you will lose your money and be crippled from the financial trouble of fixing a lemon vehicle that this evil company. I lost over 5000 dollars and credit destroyed.

I will never go to this dealership for ANYTHING ever again. The business here is lower than low. I…read moretraded in my car a beautiful well taken care 2012 hyundai veloster + $2500 down for a beautiful laser blue 2013 hyundai veloster turbo. This was quite the upgrade for me. They told me it was in excellent condition .. They gave me a warranty on mechanical for 30 days... Well the day I drove it off the lot, I noticed a crack in the windshield and my rear window washer was leaking, I fixed the window washer leak. I called and visited the dealership and they told me they already fixed. Complete lie because when I went to have it looked at by Portland glass that was determined to be untrue, they just filled it in with some crappy epoxy. Then at day 35 I started having engine misfiring. Turned out I had bad plugs and coil packs which I replaced (150 bucks or so) then things got real bad when at day 45 the turbocharger blew on my way home. The dealer refused to pay to have it fixed. So I paid $2230 to have it fixed. Then 3 weeks later my engine blew. Cylinder 3 threw a rod right through the base of the engine block. Since I can't trade it or sell it in its condition I have no choice but to pay $5k to repair this car yet again. I was screwed big time by them, they refused to help me and be accountable in any way, they even ignored my calls and neglected to return my calls. Even my bank tried to reason and nothing. This business is horrible. Way to drain someone financially and not care at all (By the way they sold it to me with a leaking oil pan and there was practically 2.5 quarts of oil in the motor when they said it was freshly changed and full , (the oil was black and almost sludge when I changed it.) I have pictures of everything.  Feel free to message me and I'll show you :)

Started out great. Sales person was polite. Once we decided to purchase, the cost of the vehicle…read morewent up by $800 over the sticker price displayed on the car. The manager took over an HOUR to get to the dealership while we waited to complete the deal. She would not budge on the additional $800 over the sticker. We had cash in hand, did not need to finance, but it didn't matter. She was a royal bitch and should take lessons from the salesman's dog for learning how to deal fairly and honestly with her customers. In addition we were called and texted that evening asking if we had taken the keys when we test drove the car because they couldn't find them. Are you kidding me? They lost an easy sale and we will never ever deal with this business again.

Absolutely amazing, my husband and I went in and spoke with James, he's amazing at what he does, he…read morewas super nice and very easy to work with !, we were able to get a 2023 Hyundai Kona !, and let me tell you, ITS THE BEST !

Thank you Tim Jr and Alex for working with me on trading my truck for the Jeep Grand Cherokee. As…read morealways great service and going above and beyond to help me out. You guys rock. Be in touch soon have a friend of 30 years interested in selling your his truck. Thanks for the many years of service and being there for your customers Domenic Gioioso Jr

My step father is in his 70's bought a truck from these guys, clearly a work truck it had ladder…read moreracks a fueling pump in the bed over 100k so the salesman recommended a extended warranty so he bought that per the recommendation, four months later transmission went and extended warranty denied because he uses it for work. He specified to the salesman he needed a new work truck why would they sell an extended warranty if it can't be used. After a lot of calls no calls back he had to go in, they recommend he bring it up and they would work on the truck and bill him, he obviously doesn't trust them at this point who knows what the bill would be He is on social security and in his 70's so money is tight. I hope you feel good tim. Aturney general is getting involved buyer be aware

The Grappone family is one of the greatest families in the area. They have great service and are…read morealways willing to help out people with anything they need They give to the local charities and truly love the State. Great people in service too.

IF I COULD LEAVE A ZERO (0) 0 STAR REVIEW I WOULD. THINK TWICE ABOUT TAKING YOUR CAR THERE FOR…read moreSERVICE - READ BELOW. Took my Toyota Tundra (that was in excellent cosmetic and running condition with only 50K miles on it) to Grappone Toyota 2 days after my air conditioner was making an odd noise. They asked me to leave my car for them to work on later. This was the last time I saw my car in 1 piece. They sent a video a few hours later that shows mice had gotten into the fuse box and through the air vent filter (a known problem with Toyota trucks). There was no obvious damage that could have been seen before i took it in, but they pointed out what they called "a few problems". The service person I was dealing with Tanya, said I should file an insurance claim to get the truck repaired with the damage the mice did, supposedly. Long story short, Grappone service did what they call a "mouse house teardown" which is gut the inside of the vehicle completely. The insurance company inspector went to see the car, and declared it totaled with over $22,000 in damage. WTF? After much back and forth with the insurance company, Tanya, and the assistant manager that was like a robot programmed to contradict everything I asked or said ... I was literally FORCED into taking an insurance settlement payout because they said that was my only option and that the car would now never be able to pass inspection or even get insurance again. As sad as it was, I after all that,I had to go retrieve my personal items that has been in the truck, in the visors, glove box, center console, etc. When I was brought to the car in the back lot, it looked like a bomb had gone off inside, everything was ripped out and dumped in the back seat. All the interior plastic, all the trim, everything, all beat up and scratched to hell which is NOT how I brought the car into the Grappone Service Center 3 weeks before. There were multiple parts and pieces that were in perfect condition that were now damaged, scratched and beat up. No care was taken at all by Grappone, they basically destroyed almost everything they could then charge to replace. They had dumped my personal items in the back as well, UNDER the wreckage and derbis. Medical paperwork, my insurance and registration paperwork, my phone chargers, my spare set of glasses... all damaged, scratched, and discarded. It took my 20 minutes to dig through the "rubble" that was my car interior to find about 1/2 of my personal and important items. I mean- REALLY? THIS IS OK? Grappone employees did MORE damage than what was originally there in order to jack up the money they would get paid, and the insurance company folded and paid me instead, but not even close. Someone is profiting here - probably from the salvage, but it sure isn't me, the owner. The assistant manager had no explanation and blew me off. So I took my perfectly running Toyota Tundra to Grappone Toyota in Bow, NH, with strange noise coming from the AC, and now I have lost my only vehicle. Forced to take a low payout with threat of getting $0, much of my personal belongings in the vehicle discarded as trash, and basically told ... oh well. This is unacceptable from Grappone that they would treat a loyal customer like this, not to mention his car, and his personal items in the car. I can't even buy a similar vehicle in the condition mine was from what I received as a "payout". All reviews on here that are positive seem to focus on $ale of new and used cars ... But when it comes to service and repair, go elsewhere, or you might suffer the same fate I did. I have photos taken with my cell phone to back all of my statements, plus the original video they sent. Today I am filing complaints against Grappone Toyota of Bow N.H. with the BBB and the NH AG.